Manage Beenverified

How to cancel beenverified and reclaim your money in singapore

What beenverified is and why you might want to cancel

Beenverified is a background-check service that aggregates public records to give you contact details, criminal records, and related information about individuals. Many people in Singapore use it for personal verification, safety checks, or professional screening. However, if you've subscribed and no longer need the service, cancelling quickly is essential-especially if you want to stop recurring charges.

The service operates on a subscription model available through its website and app stores. If you're paying monthly or yearly without using it, that's money leaving your account that Stopee can help you recover. Understanding your cancellation options before you act prevents frustration and ensures you don't lose refund eligibility.

How beenverified charges you

Beenverified typically charges via direct payment on its website or through Apple App Store and Google Play if you subscribed via those platforms. Auto-renewal is the default, meaning your card gets charged at the end of each billing cycle unless you cancel first. In Singapore, this practice is regulated under the Consumer Protection (Fair Trading) Act, which requires merchants to disclose auto-renewal terms clearly and make cancellation straightforward.

Why cancellation matters now

Every month you delay costs you money. Stopee's research shows that cancelled subscribers often discover they could have acted weeks earlier. If you signed up for a free trial and forgot to cancel before it converted to a paid subscription, you may still qualify for a refund. Acting within days of an accidental charge dramatically improves your chances.

Your consumer rights in singapore and how to use them

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading marketing, and undisclosed auto-renewals. This law is your strongest lever when Beenverified refuses to cooperate.

What the law says about subscriptions

Under Singapore law, merchants must provide clear, upfront disclosure of subscription terms-including the price, billing frequency, and how to cancel. If Beenverified failed to make cancellation obvious or charged you without clear consent, you have grounds to request a refund. Additionally, if the service failed to deliver what was promised, you may claim breach of contract.

How to escalate if beenverified doesn't respond

If Beenverified ignores your cancellation request or refuses a refund you believe you're entitled to, contact the Consumers Association of Singapore (CASE). CASE offers free mediation and can file a formal complaint on your behalf. Stopee recommends documenting every attempt you make to contact Beenverified-screenshots of emails, chat logs, and timestamps matter. When you escalate to CASE, you'll need that evidence. CASE's intervention often prompts companies to settle quickly rather than face regulatory scrutiny.

Methods to cancel beenverified: your four main routes

Beenverified gives you multiple cancellation channels. Choose based on how you subscribed and what works fastest for you.

Cancel through the beenverified website

This is the fastest and most direct route if you subscribed directly on Beenverified.com. You control the process entirely, and you'll receive instant confirmation.

1. Open a web browser and navigate to beenverified.com.
2. Log in with your email address and password.
   • If you've forgotten your password, click "Forgot password?" and reset it before proceeding.
3. Scroll to the footer of the page and locate the "Contact Us" link.
4. Click "Contact Us," then select "Cancel My Account" from the dropdown menu.
5. Follow the on-screen prompts. Beenverified will ask you to confirm your cancellation and may offer a retention discount-decline this only if you're sure you want to cancel.
   • Pro tip: Screenshot the confirmation page before closing the browser.
6. Wait for a cancellation confirmation email within 24 hours. Your access continues until the end of the current billing period-this is normal and protects your paid-for time.

Cancel via live chat during business hours

Live chat is ideal if you have questions before cancelling or if the website method doesn't work.

1. Visit beenverified.com and look for the "Chat With Us Live" link, typically in the bottom right corner or footer.
2. Click the link and wait for a support agent to connect.
   • Business hours vary; if no agent appears after five minutes, try email instead.
3. Type your message: "I want to cancel my subscription. My member ID is [insert ID] and my email is [insert email]."
4. The agent will process your cancellation and provide a reference number. Save this number-it proves you requested cancellation on a specific date.

Cancel by email or phone

Email is best for non-urgent requests and creates a paper trail. Phone works faster if you need same-day confirmation.

1. Prepare your information: full name, email address associated with the account, and your 9-digit member ID (found in your account settings or past invoices).
   • Warning: Without your member ID, Beenverified may delay processing. Find it before you contact support.
2. For email: Send a message to support@beenverified.com with the subject "Subscription Cancellation Request." Include all details above and state clearly: "Please cancel my subscription effective immediately."
3. For phone: Call Beenverified customer support at 1-888-579-5910 or 1-866-885-1648 during their published business hours. Be ready to provide your member ID and answer security questions to verify your identity.
4. Request written confirmation of your cancellation. Agents should email you a confirmation within 2 hours of your call.
5. If you don't receive email confirmation within 24 hours, follow up with another email or call.

Cancel an app store subscription (iOS or android)

If you subscribed through Apple App Store or Google Play, you must cancel through that platform, not Beenverified itself. App store cancellations are governed by Apple or Google's policies, which often allow a grace period for refunds.

For iOS (Apple App Store):

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top, then select "Subscriptions."
3. Find and tap "Beenverified."
4. Tap "Cancel Subscription" at the bottom of the screen.
5. Confirm the cancellation. Apple will show your access end date-typically within days.
6. Check your email for Apple's cancellation confirmation.

For Android (Google Play):

1. Open the Google Play app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select "Payments and subscriptions," then "Subscriptions."
4. Find and tap "Beenverified."
5. Tap "Cancel subscription" and confirm.
6. Google will send you a cancellation confirmation email within minutes.

Pro tip: App store refunds are processed through Apple or Google, not Beenverified. If you cancelled within 48 hours of your first charge and want a refund, request it directly from the app store, not from Beenverified support. Stopee has helped thousands of consumers recover app store charges by going straight to Apple or Google when Beenverified claims it cannot refund app purchases.

Beenverified pricing and plan options

Pricing varies by region and changes frequently. Always check Beenverified's official website for current rates before deciding whether to cancel or upgrade.

What happens after you cancel beenverified

Cancelling Beenverified does not mean instant loss of access. Understanding the timeline protects you from surprise charges and ensures you're not paying for service after the cancellation date.

Access during the notice period

After you cancel, Beenverified grants continued access until the end of your current billing cycle. If you cancel on day 15 of a 30-day billing period, you keep access for the remaining 15 days. This is not a favour-it's part of Beenverified's standard cancellation policy. Your paid time is yours to use.

Auto-renewal stops, but old charges remain

Cancellation stops future charges immediately. However, charges you've already paid are not automatically refunded. Past payments remain on your credit card statement unless you request a refund and Beenverified (or your app store) approves it. This is why Stopee emphasizes acting quickly-older charges become harder to recover as time passes.

Your account data and record retention

Beenverified may retain your account history and search records after you cancel, per its privacy policy. If you want your data deleted, contact support separately and request data deletion under Singapore's Personal Data Protection Act. Cancellation alone does not erase your personal information from their systems.

How to request a refund from beenverified

Refunds are not automatic, but they are possible. Success depends on how you subscribed, how long ago, and the reason for your request.

Refunds for direct web subscriptions

If you subscribed directly on Beenverified.com, you can request a refund by contacting customer support. Approved refunds are processed within 24 hours but may take up to 10 business days to appear in your bank account (your bank, not Beenverified, controls the final timing).

1. Contact Beenverified via phone (1-888-579-5910 or 1-866-885-1648) or email (support@beenverified.com).
2. Clearly state: "I request a refund for charges on [date] for subscription [mention monthly or annual]."
3. Explain your reason-accidental charge, free trial converted without consent, service not as described, or unused subscription. Be factual but concise.
4. Provide your member ID, email, and the exact charge amount.
5. Ask for written confirmation of the refund decision and expected processing date.
6. If approved, your refund processes immediately, but allow 10 business days for your bank to post the credit.
7. Warning: Do not file a chargeback with your bank before contacting Beenverified. Chargebacks can suspend your account and disqualify you from future refund eligibility. Contact the merchant first.

Refunds for app store purchases

Apple and Google handle app store refunds directly, not Beenverified. Your chances depend on how quickly you request a refund after purchase.

Apple App Store refunds: Request a refund within 14 days of purchase through your Apple Account. Go to Settings > [Your Name] > Media & Purchases, tap your purchase history, and select "Report a Problem." Apple often approves refunds for accidental charges or if you didn't use the service.

Google Play refunds: Request a refund within 48 hours of purchase through your Google Play account. Go to the Play Store app, tap your profile, select "Payments and subscriptions," and follow the refund option. Google's 48-hour window is stricter than Apple's 14-day window.

Pro tip: App store refunds are faster and often automatic if you're within the refund window. Always try the app store first-you don't need Beenverified's permission.

Goodwill refunds and special cases

Beenverified may offer goodwill refunds in limited situations-for example, if you were charged twice due to a system error, or if you cancelled immediately after an accidental renewal. These refunds are discretionary, not guaranteed. However, if you're polite, provide clear documentation, and escalate through the proper channels (email, then phone, then CASE), your odds improve significantly.

Common mistakes that cost you money

Cancelling Beenverified should be straightforward, but many people stumble at crucial points. Stopee has identified patterns that prevent refunds and extend unwanted subscriptions.

Filing a chargeback before contacting beenverified

This is the costliest mistake. When you file a chargeback with your bank, Beenverified flags your account as disputed. The company then suspends your access immediately and often refuses to process refunds, forcing you into a lengthy dispute process. Contact Beenverified first, give them 5-7 business days to respond, and only escalate to your bank if they ignore you or refuse unreasonably.

Cancelling through the wrong channel

If you subscribed via the app store but you cancel on Beenverified.com, your cancellation doesn't register with Apple or Google. The app continues charging you because the app store renewal is independent of the website. Always cancel where you subscribed. Stopee recommends checking your last receipt-it clearly states whether you were charged by Beenverified, Apple, or Google.

Not saving confirmation of your cancellation

If Beenverified later disputes that you cancelled, you need proof. Screenshot the cancellation confirmation page, save the confirmation email, and note the date and time. This evidence is invaluable if you later need to escalate to CASE or your bank.

Assuming your cancellation is complete without follow-up

Some customers cancel, receive no confirmation, and assume it worked. Then they're charged again the next month. After you cancel, wait 24 hours and check your account to confirm the subscription is gone. If it's still active, contact support immediately.

Ignoring the access end date

You keep access until the end of your billing cycle, but your subscription truly ends on that final day. If you want to avoid re-subscribing accidentally, remove your payment method from your account after cancelling. Stopee recommends doing this as a final safeguard.

Your cancellation checklist for beenverified

Use this checklist before, during, and after your cancellation to ensure nothing falls through the cracks.

Final steps and contacting beenverified for cancellation

Once you've cancelled, your responsibility is to follow up and confirm. Here's the official contact information for Beenverified.

Beenverified contact details

Beenverified's primary mailing address for cancellations and complaints is:

Beenverified
Attn: Customer Service
P.O. Box 15308
Atlanta, GA 30333
United States

The corporate headquarters is in New York, but the Atlanta P.O. Box is the official address for cancellation and customer service correspondence. If you send a formal cancellation notice via post, use this address. Allow 5-7 business days for processing.

For faster responses, use:

Email: support@beenverified.com
Phone: 1-888-579-5910 or 1-866-885-1648
Live chat: beenverified.com (footer, business hours only)

Summary of your cancellation path

Cancelling Beenverified is straightforward if you know which channel to use and follow up promptly. Choose the method that matches how you subscribed, save all confirmations, and verify cancellation within 48 hours. If Beenverified refuses a refund you believe you're entitled to, escalate to CASE. Stopee empowers you with the knowledge and confidence to cancel correctly-avoiding wasted months of unnecessary charges. Whether you're cancelling due to a free trial conversion, accidental charges, or simply no longer needing the service, act today and reclaim control of your subscription spending. Stopee has helped thousands of consumers cancel unwanted subscriptions and recover refunds by following these exact steps. Your money is yours-take action now.