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How to cancel bilibili in singapore: step-by-step guide and your consumer rights

What bilibili is and why you might want to cancel

Bilibili is a video-sharing platform centred on animation, comics, and gaming (ACG) content, widely used across Asia. In Singapore, you can access Bilibili through its app or website, subscribe to premium membership (called "Big Member"), purchase vouchers, or buy individual features through in-app purchases on Apple App Store and Google Play.

You might decide to cancel for several reasons: you've finished the content you wanted to watch, the subscription no longer fits your budget, you prefer a different streaming platform, or you've experienced unexpected billing issues. Whatever your reason, Stopee understands that cancelling should be straightforward, and we're here to walk you through it.

Common reasons singaporeans cancel bilibili

Many users cancel because they've worked through their watchlist, lost interest in ACG content, or discovered overlapping subscriptions draining their budget. Others cancel after discovering duplicate charges or realising they purchased vouchers they don't need. Understanding your own reason helps you decide whether to cancel permanently or simply pause your membership.

The difference between cancelling and deleting your account

Cancelling your subscription stops automatic renewal and future charges, but your Bilibili account, watch history, and content remain intact. Deleting your account is a separate, permanent action that removes your profile entirely. Most Singaporeans who want to cancel only need to stop the subscription, not delete the account.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy digital services like Bilibili subscriptions. Here's what you need to know before you cancel.

What the law says about refunds and cooling-off periods

Under the Consumer Protection (Fair Trading) Act, you have a right to cancel within 14 days of purchase if you change your mind. However, this cooling-off right does not apply if you have already accessed or downloaded the digital content. Since Bilibili subscriptions are accessed immediately upon purchase, the 14-day cooling-off period may not apply to your membership after you've started using it.

Refunds for subscriptions you've already used are discretionary (left up to Bilibili), not automatic. However, Bilibili must provide clear information about charges, renewal dates, and cancellation methods. If they fail to do this, you have stronger grounds to claim a refund.

When you can claim a refund under singapore law

You can request a refund if you experienced double billing, were charged a different amount than promised, or were not given clear notice of renewal dates. If Bilibili charged you without your clear consent, or if the service failed to deliver what you paid for, you have a right to dispute the charge. The Consumer Protection (Fair Trading) Act also protects you from unfair contract terms, such as impossible cancellation processes.

If Bilibili refuses your refund request, you can escalate to the Consumers Association of Singapore (CASE) or file a small claims case if the amount is below SGD 10,000. Stopee recommends documenting every charge and cancellation attempt as evidence.

How to cancel bilibili on iOS (Apple app store)

Cancelling your Bilibili subscription through Apple's App Store is the quickest method if you subscribed via iPhone or iPad.

Step-by-step cancellation on iOS

1. Open the Settings app on your iPhone or iPad.
   • Do not open Bilibili itself-you manage the subscription through Settings, not the app.
2. Tap your name at the top of the screen.
   • This opens your Apple ID menu.
3. Select Subscriptions.
   • You'll see all active subscriptions linked to your Apple ID.
4. Find and tap Bilibili in the list.
   • If you don't see it, scroll down-inactive subscriptions sometimes appear lower.
5. Tap Cancel Subscription at the bottom of the screen.
   • Apple will ask you to confirm the cancellation and may offer a discount to stay.
6. Confirm your cancellation.
   • You'll receive an email from Apple confirming the cancellation.

Important timing and what happens next

Warning: Cancel at least 24 hours before your next renewal date. If you cancel after renewal occurs, Apple has already charged you, and you'll need to request a refund separately (see the Refunds section below). Your premium access continues until the end of your current billing period, so you won't lose features mid-month if you cancel early.

Pro tip: Set a phone reminder for 48 hours before your renewal date. This gives you a safety window to cancel without accidentally paying for another month.

How to cancel bilibili on android (Google play store)

If you subscribed through Google Play on an Android phone or tablet, follow these steps to stop automatic renewal.

Step-by-step cancellation on android

1. Open the Google Play app on your Android device.
   • This is the official app store, not the Bilibili app itself.
2. Tap your profile icon in the top-right corner.
   • You'll see a dropdown menu.
3. Select Payments and subscriptions.
   • This section shows all your active Google Play subscriptions.
4. Tap Subscriptions.
   • Scroll through the list carefully-Bilibili might not appear immediately if the list is long.
5. Locate Bilibili and tap on it.
   • If you still can't find it, try searching for "Bilibili" in the search bar.
6. Tap Cancel subscription.
   • Google Play will confirm the cancellation on screen.

Known issues and troubleshooting on android

Warning: Some Singaporean users report difficulty locating their Bilibili subscription in Google Play, and a few have continued to be charged despite clicking "Cancel". This is uncommon but documented. If you don't see Bilibili listed, try these steps:

• Sign out and sign back into your Google Play account.
• Force-close the Google Play app and reopen it.
• Check if the subscription was purchased under a different Google account linked to your device.
• If it still doesn't appear, take a screenshot of your billing statement as proof and contact Google Play support directly.

Pro tip: After you cancel on Google Play, wait 24 hours and check your subscriptions list again to confirm cancellation went through. Document this confirmation with a screenshot for your records.

How to cancel bilibili directly through the website or app

If you subscribed to Bilibili's "Big Member" premium directly (not through an app store), you'll cancel through your account settings on the Bilibili website or app.

Cancelling big member subscription via the website

1. Go to bilibili.com and log in with your account credentials.
   • Use your registered email or phone number.
2. Click your profile icon in the top-right corner.
   • You'll see a dropdown menu with account options.
3. Select My Big Member or Membership.
   • This section shows your current membership status and renewal settings.
4. Look for Auto-renewal settings or Renewal management.
   • This is where you control whether your membership automatically renews.
5. Click Cancel renewal or toggle off the auto-renewal switch.
   • Confirm the action when prompted.
6. You'll see a confirmation message stating your membership will not renew.
   • Your current membership benefits remain active until the end of the paid period.

Cancelling through the bilibili mobile app

The process is nearly identical on the Bilibili app. Open the app, tap your profile icon, navigate to membership settings, and toggle off auto-renewal. The app's interface may vary slightly depending on your device, but the core steps remain the same. Stopee recommends taking a screenshot of the final confirmation screen as proof of cancellation.

What happens after you cancel bilibili

Cancelling is not the end of the story-understanding what comes next helps you avoid surprises and unexpected charges.

Your access and benefits after cancellation

After you cancel, your premium features and Big Member benefits remain active until the current billing period ends. For example, if you're charged on the 15th of each month and cancel on the 20th, you keep full access until the 14th of next month. Once that date passes, your account reverts to free-tier access, and you lose early-episode access, ad-free viewing, and other premium features.

Preventing unexpected charges after cancellation

The biggest risk after cancelling is that the charge still goes through because you cancelled too late. Monitor your banking app or credit card statement closely in the days leading up to your renewal date. If you see a charge after cancellation, document it immediately with screenshots and contact Bilibili or the payment processor (Apple, Google, or your bank) within 48 hours to dispute it.

Pro tip: Set up a calendar alert for three days after your cancellation confirmation. On that date, check your bank statement to confirm no charge appeared. This early detection makes refund claims much faster.

Your account data remains intact

Cancelling your subscription does not delete your Bilibili account, watch history, favourite lists, or saved videos. All your personal data stays on Bilibili's servers. If you want to delete your account completely and remove all your data, that's a separate action you must request in your account settings.

Refunds: what bilibili will and won't refund

Bilibili's refund policy is limited, but you have consumer rights that override some of Bilibili's stated policies under Singapore law.

When bilibili refuses refunds

Bilibili generally does not refund subscriptions for accessed digital content. Once you've watched even one episode as a premium member, Bilibili considers the service "used" and may refuse a refund. This is their standard policy, but it's not ironclad under Singapore law if you cancel within 14 days without accessing significant content.

When you can claim a refund

You have grounds for a refund claim in these situations:

• Double billing: If Bilibili charged you twice for one month.
• Wrong amount charged: If the charge didn't match the advertised price or your confirmation.
• Accidental purchase: If you purchased a voucher by mistake and didn't use it.
• Service failure: If Bilibili's service was unavailable for a significant portion of your billing period.
• No clear cancellation notice: If Bilibili didn't clearly inform you of renewal dates or how to cancel before charging you.
• Within 14 days (unaccessed content): If you cancel within 14 days of purchase and can prove you didn't access the service.

How to request a refund from bilibili

1. Log into your Bilibili account and navigate to your order history or billing section.
   • Find the transaction you want to dispute.
2. Look for a Report an issue or Contact support button near the transaction.
   • If there's no button, take note of the transaction ID and date.
3. Write a clear, factual message explaining why you deserve a refund.
   • Include the date of charge, amount, and specific reason (e.g., "Double-charged on 10 March 2024").
4. If Bilibili's in-app support doesn't respond within 7 days, escalate to their email support (typically support@bilibili.com or contact@bilibilicomics.com for comics purchases).
   • Include all screenshots and transaction IDs in your email.
5. If Bilibili refuses, file a dispute with your bank or payment processor (Apple, Google, or your card issuer).
   • Your bank has 30-60 days to investigate chargebacks.

Refund timelines and escalation

If Bilibili approves your refund, they typically process it within 30 days. Refunds then take another 3-5 business days to appear in your bank account or be credited back to your Apple/Google account. If you don't see the refund within 35 days, contact your bank or payment processor. Stopee recommends keeping all communications with Bilibili as evidence for this escalation.

If Bilibili refuses and you believe the refusal violates consumer law, escalate to the Consumers Association of Singapore (CASE) at case.org.sg or call 6100 0315. CASE can mediate disputes free of charge and escalate to enforcement action if needed.

Bilibili pricing and subscription plans in singapore

Understanding Bilibili's pricing helps you choose the best option and avoid overpaying.

Current subscription options and costs

Choosing between app store and voucher options

The iOS App Store option at S$2.98 monthly is the cheapest automatic subscription, but it renews every month without a break. Voucher options from Codashop or Lapakgaming don't auto-renew, which means you avoid unexpected charges but must manually repurchase when your period ends. If you're worried about overspending, vouchers are safer; if you want the lowest per-month cost and are confident you'll remember to cancel, the app store is better. Stopee advises most casual users to choose vouchers to reduce cancellation friction.

Common mistakes to avoid when cancelling bilibili

Cancelling seems simple, but many Singaporean users make avoidable errors that result in surprise charges and frustration.

Mistake 1: cancelling in the app instead of the payment platform

If you subscribed via Apple App Store, cancelling within the Bilibili app does nothing. Apple controls the subscription, not Bilibili. You must cancel in Apple Settings. The same applies to Google Play. Many users click "cancel" in the app, believe they've succeeded, and then get charged again the next month.

Mistake 2: cancelling too late in the billing cycle

If your renewal date is March 15 and you cancel on March 14, you'll still be charged on March 15. Apple and Google process renewals at a set time each month, often early morning Singapore time. Cancel at least 48 hours before your renewal date to be safe. Check your order confirmation email to find your exact renewal time.

Mistake 3: not documenting your cancellation

Always take a screenshot of your cancellation confirmation. If a charge appears later and you dispute it, you need proof you cancelled. Without documentation, banks assume you're lying and reject your chargeback.

Mistake 4: forgetting about voucher-based subscriptions

If you purchased a Bilibili voucher from Codashop or Lapakgaming, cancelling doesn't apply-vouchers don't auto-renew. However, you may forget you have credit and accidentally renew when you run out. Check your account balance regularly and don't keep large voucher balances if you're not actively using the service.

Mistake 5: assuming your account is deleted

Cancelling your subscription does not delete your account, watch history, or saved videos. If you want total removal from Bilibili, you must submit a separate account deletion request. If you just want to stop paying, cancellation alone is sufficient.

Your cancellation checklist for bilibili

Use this checklist to confirm you've completed each step correctly.

When to contact support and consumer protection bodies

Most cancellations succeed without help, but knowing when to escalate saves time and stress.

Contact bilibili directly if

• You cancelled but were charged after your renewal date.
• You were double-billed in one month.
• The amount charged differs from what was advertised.
• You believe you cancelled but see a charge on your statement.

Use Bilibili's in-app support or email support@bilibili.com. Include your order ID, transaction date, and screenshots of the disputed charge. Stopee recommends sending this via email so you have a timestamped record.

Contact your payment provider (Apple, google, or your bank) if

• Bilibili doesn't respond within 7 days.
• Bilibili refuses your refund claim without good reason.
• You need to dispute a charge (chargeback).

Apple and Google have their own dispute processes. Your bank can issue a chargeback if you believe an unauthorized charge occurred.

Contact CASE (Consumers association of singapore) if

• Both Bilibili and your payment provider refuse to help.
• You believe Bilibili violated the Consumer Protection (Fair Trading) Act.
• You need free mediation to resolve the dispute.

Phone CASE at 6100 0315 or visit case.org.sg. They provide free dispute resolution and can escalate enforcement action against Bilibili if needed. Stopee recommends filing with CASE if the dispute exceeds S$500-the investment of time is worth the potential recovery.

Bilibili registered office in singapore

For formal correspondence or registered complaint escalation, you can contact Bilibili Singapore Pte. Ltd. at their registered office:

Bilibili Singapore Pte. Ltd.
Singapore (contact via their app or website support email for verified current address)

Note: Bilibili does not list a public mailing address for consumer complaints. Your first contact should always be through in-app support or email. If you need to file a formal complaint with CASE, they will help you serve Bilibili at their registered office.

Summary and final steps

Cancelling Bilibili in Singapore is straightforward if you follow the right steps for your subscription method. If you subscribed via Apple App Store, cancel in Apple Settings at least 48 hours before your renewal date. If you used Google Play, cancel in the Google Play app. If you subscribed directly to Bilibili, cancel in your membership settings on their website or app. Voucher-based subscriptions from Codashop or Lapakgaming don't require cancellation-they simply expire.

Always take a screenshot of your cancellation confirmation and monitor your bank statement for at least one week afterward. If an unexpected charge appears, contact your payment provider or bank immediately. Under Singapore's Consumer Protection (Fair Trading) Act, you have rights to dispute charges and claim refunds for service failures, double billing, or breaches of clear consumer information.

If you encounter resistance from Bilibili or your payment provider, escalate to CASE free of charge. Stopee has helped thousands of consumers cancel subscriptions like Bilibili and reclaim refunds they were wrongly denied. Don't accept a "no" from Bilibili if the charge was unfair-your consumer rights are real and enforceable in Singapore. Take action today, stay organized, and you'll have your cancellation resolved quickly.