Manage Checkpeople

How to cancel checkpeople and protect your consumer rights in singapore

What checkpeople is and why people cancel

Checkpeople is a US-based online background-check and people-search service that offers public-record reports, phone lookups and identity verification through subscription plans. You purchase access to unlimited background reports or single one-off reports, often starting with a low-cost trial that converts into recurring monthly charges if you don't cancel in time.

Many Singapore users sign up for the trial, then discover they don't need the service or feel caught off guard by unexpected renewal charges. If you're reading this, you likely want to cancel before your next billing date arrives. Stopee exists to guide you through that process quickly and protect your rights.

Why people choose to cancel

Common reasons include trial-to-paid conversion surprises, unused features, better alternatives, or charges appearing without clear notification. Whatever your reason, cancelling within the right timeframe ensures you avoid unwanted charges and reclaim control of your account.

What makes cancellation tricky

Checkpeople has no online cancellation button on its website. You must contact the company directly by phone or email to stop the subscription. This design can trap customers who assume they can cancel through a standard account dashboard. Stopee's step-by-step approach removes that confusion and keeps you in control.

Checkpeople pricing and plan options

Understanding what you paid helps you decide whether cancellation is the right choice and what refund to expect.

Current subscription plans and pricing

Pro tip: Check your email receipts and bank statements to confirm which plan you purchased. This detail matters when you contact Checkpeople to cancel because you'll need to reference your order ID.

Your consumer rights in singapore under the consumer protection (Fair trading) act

Singapore law protects you when you cancel subscriptions, especially if Checkpeople fails to honour your cancellation request or charges you after you've cancelled.

What the consumer protection (Fair trading) act requires

Under the Consumer Protection (Fair Trading) Act, Checkpeople must provide you with clear information about subscription terms, renewal dates and cancellation procedures before you pay. If the company misleads you about auto-renewal or makes cancellation deliberately difficult, you have grounds to dispute charges and request refunds through the Consumer Association of Singapore (CASE).

Additionally, if you cancel within a reasonable timeframe but Checkpeople charges you again, you can file a complaint with CASE (www.case.org.sg) or escalate to the Competition and Consumer Commission of Singapore (CCCS) if the company ignores your formal cancellation request.

Your right to a refund

Checkpeople does not advertise a standard 14-day automatic refund policy. However, if you can prove you cancelled properly and the company still billed you, or if you were charged without proper consent, you have a stronger refund case. Keep all proof of your cancellation request (confirmation emails, reference numbers, chat logs) to support any dispute with CASE.

How to cancel checkpeople step by step

Stopee breaks down the cancellation process into clear, actionable steps. You must contact Checkpeople directly because there is no online cancel button.

Cancellation by phone

1. Gather your account details before calling:
   • The email address linked to your Checkpeople account
   • Your order ID (from your receipt or confirmation email)
   • The date of your next billing cycle (check your email or bank statement)
2. Call Checkpeople at +1-800-267-1222 (US number; check if this routes to international support)
   • Have patience: hold times may vary depending on call volume
   • Speak clearly and provide all account details
3. Request immediate cancellation and explicitly state you do not want to renew
   • Say: "I want to cancel my subscription effective immediately and not be charged again"
   • Do not accept vague language like "we'll look into it"
4. Ask for a confirmation reference number or ticket ID before you hang up
   • Write this down immediately
   • Request a follow-up confirmation email to your account address
5. Wait for a confirmation email within 24 hours and verify that cancellation is active
   • If you don't receive confirmation within 1 business day, call again

Warning: Calling a US number from Singapore may incur international call charges. Consider using Skype, WhatsApp or a VoIP app to reduce costs.

Cancellation by email

1. Draft a clear, professional cancellation email to support@checkpeople.com with:
   • Subject line: "Subscription Cancellation Request - [Your Email]"
   • Your full name and account email address
   • Your order ID
   • A clear statement: "I request immediate cancellation of my subscription effective today. Please confirm this request in writing."
2. Send the email at least 3 days before your next scheduled billing date
   • Check your most recent receipt to confirm the exact billing date
   • Sending early gives Checkpeople time to process and protects you from unwanted renewal charges
3. Request a reply within 48 hours
   • Add this to your email: "Please confirm receipt and completion of this cancellation request within 48 hours"
4. Save the email confirmation and any reply from Checkpeople as proof of cancellation
   • Screenshot or download the entire email chain
   • Keep this for at least 6 months in case you need to dispute a charge later

Pro tip: Use a read-receipt feature in your email client to confirm Checkpeople has opened your cancellation request. This adds another layer of proof.

Cancellation through apple app store or google play

Only use this method if your original receipt shows Apple or Google as the merchant, not Checkpeople.

1. Check your purchase receipt in your Apple or Google account
   • Look for the merchant name: does it say "Apple" / "Apple Inc." or "Checkpeople"?
   • If it says Checkpeople, skip this method and use phone or email cancellation above
2. If the merchant is Apple:
   • Open your Apple ID settings on your iPhone, iPad or Mac
   • Go to Subscriptions and find Checkpeople
   • Tap "Cancel Subscription" and confirm
3. If the merchant is Google:
   • Open the Google Play Store app on your Android device
   • Go to your Account settings and select Subscriptions
   • Find Checkpeople and tap "Cancel subscription"
4. You will receive a cancellation confirmation from Apple or Google immediately
   • Save this email for your records

Warning: Cancelling through the app store does not always cancel your direct Checkpeople account subscription. If you signed up through the website (not the app), you must cancel through Checkpeople directly by phone or email, not through Apple or Google.

What happens after you cancel

Cancellation doesn't mean instant loss of access; understanding the timeline protects you from surprises.

Your access and service after cancellation

Once Checkpeople confirms your cancellation, you typically retain access to your account and reports until the end of your paid billing period. After that date passes, your access stops and the subscription will not automatically renew. This grace period is normal and protects you from losing paid access early.

However, if you paid for a 2-month plan, you will lose access when both months expire, not after 30 days. Double-check your billing cycle length when you cancel to avoid confusion about when access ends.

Account data and privacy after cancellation

Cancelling your subscription does not automatically delete your account, personal information or stored search history. Checkpeople may retain your data unless you explicitly request account deletion. If you want all your personal data removed, send a separate written request to support@checkpeople.com stating: "Please delete my entire account and all personal information associated with this email address."

Keep proof of this deletion request in case you need to escalate a data-retention complaint to CASE or the Personal Data Protection Act (PDPA) authority.

Refund eligibility and how to claim a refund

Checkpeople does not guarantee refunds as a matter of policy, but you may have a strong case if certain conditions apply.

When you are eligible for a refund

You have grounds to request a refund if:

• You were charged without clear notification or consent
• You cancelled properly but Checkpeople charged you again after your cancellation request
• The subscription was purchased by someone else without your permission (unauthorized charge)
• The service was fundamentally broken or unusable during your paid period
• You cancelled within a few days of purchase and can prove the trial converted without clear warning

How to request a refund from checkpeople

1. Email support@checkpeople.com with the subject line: "Refund Request - [Your Email Address]"
   • State the reason for your refund clearly (e.g., "Unauthorized renewal charge" or "Service not as described")
   • Attach evidence: screenshots of charges, proof of cancellation request, emails showing the problem
   • Request a specific amount and the method of refund (credit card reversal or bank transfer)
2. Allow 5-10 business days for a response
   • Checkpeople may ask for additional information or dispute your claim
   • Respond promptly and attach more evidence if asked
3. If Checkpeople refuses your refund, escalate to your credit card company or bank
   • File a chargeback or dispute claim citing "Unauthorized Charge" or "Services Not Rendered"
   • Provide your bank with the evidence you collected (emails, receipts, cancellation proof)
   • Most banks resolve chargebacks within 30-45 days
4. If the chargeback fails or you paid by bank transfer, file a complaint with CASE
   • Visit www.case.org.sg and file a complaint online
   • Provide all supporting documents and your cancellation proof
   • CASE will mediate between you and Checkpeople

Pro tip: Refunds approved by Checkpeople typically take 3-5 business days to appear in your bank account or on your credit card statement. Do not assume the charge is permanent if it hasn't reversed immediately.

Common mistakes to avoid when cancelling

Cancelling subscriptions can feel stressful, especially if you're worried about being charged again. Stopee has seen customers make preventable errors that delay their cancellation or leave them unprotected.

Mistake 1: cancelling through the wrong channel

You may assume you can cancel through your account dashboard or app settings, but Checkpeople does not provide an online cancel button. If you don't receive a confirmation email within 24 hours of cancelling via phone or email, call again or send a follow-up email immediately. Do not assume silence means approval.

Mistake 2: waiting until the last day before billing

Cancellation requests submitted on the day of billing or the day before may not be processed in time to stop the charge. Checkpeople advises submitting cancellation requests at least 3 days before your next billing date. Calculate backwards from your billing date now and submit your cancellation early to avoid this trap.

Mistake 3: not keeping proof of cancellation

If you cancel by phone and don't write down the confirmation number, you have no proof if Checkpeople charges you again. Always ask for and record the reference number, and request a confirmation email. If you cancel by email, save the entire exchange. This proof is your protection and your leverage in any dispute with your bank or CASE.

Mistake 4: assuming a trial charge means no auto-renewal

The $1.35 trial charge often converts to a full monthly subscription at $37.30 unless you explicitly cancel. Do not assume the trial will end on its own. Mark your calendar 3 days after purchasing the trial and cancel proactively to avoid the surprise charge.

Checkpeople cancellation checklist

Use this checklist to stay organized and ensure you complete every step correctly.

When to file a complaint if checkpeople won't cancel

If Checkpeople ignores your cancellation request or continues charging you, Stopee recommends escalating to consumer authorities.

File a complaint with the consumer association of singapore

Visit www.case.org.sg and file a formal complaint if:

• Checkpeople has not responded to your cancellation request within 5 business days
• You were charged after submitting a valid cancellation request
• The company refuses to issue a refund for unauthorized charges

CASE will contact Checkpeople on your behalf and attempt to resolve the dispute. Provide CASE with all your email correspondence, confirmation numbers, bank statements showing the charges and proof of your cancellation request.

Dispute the charge with your bank or credit card company

File a chargeback claim with your financial institution if Checkpeople charges you after cancellation or without consent. Your bank can reverse unauthorized charges and investigate on your behalf. This process typically takes 30-45 days but is your fastest route to recovering money.

Frequently asked questions about cancelling checkpeople

Stopee has compiled answers to the most common questions we hear from Singapore customers.

Can i cancel my trial subscription before the 5 days end?

Yes. Contact Checkpeople by phone or email immediately after purchasing the trial. You will not receive a refund of the trial charge ($1.35), but cancelling early prevents the automatic conversion to the full monthly plan.

Will i lose access to my background reports after i cancel?

You retain access until the end of your current paid billing period. After that date, your access stops. Reports you downloaded are yours to keep; you just cannot run new searches.

How long does a refund take if checkpeople approves it?

Approved refunds appear within 3-5 business days if issued as a credit card reversal or bank transfer. International transfers may take slightly longer due to banking processing times.

What if checkpeople keeps charging me after i cancel?

Gather all evidence (cancellation confirmation, subsequent charges) and file a chargeback with your bank immediately. You can also file a complaint with CASE. Do not pay the unwanted charge; instead, dispute it formally.

Key takeaway: cancel with confidence and protect your rights

Cancelling Checkpeople requires you to take action yourself because the company does not offer an online cancel button. Contact Checkpeople by phone at +1-800-267-1222 or email support@checkpeople.com at least 3 days before your next billing date. Always request and save a confirmation reference number and email. If Checkpeople charges you after you cancel, dispute it with your bank or file a complaint with CASE.

Your rights as a consumer in Singapore are protected under the Consumer Protection (Fair Trading) Act. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorised charges and understand their consumer protections. If you've cancelled Checkpeople and been charged again, escalate to CASE or your bank without delay. Your money and peace of mind are worth protecting.