Manage Peoplesearch.Com

How to cancel PeopleSearch.com and protect your money in singapore

What PeopleSearch.com is and why you might want to cancel

PeopleSearch.com is a subscription service that gives you access to public records, contact information, and background reports for locating people. The service operates on a membership model through both web and mobile platforms, with trial periods and paid plans available.

You access the service via the PeopleSearch website or through the Apple App Store and Google Play. Many users subscribe expecting one thing and find themselves trapped by unexpected renewal charges, unclear cancellation processes, or charges they never authorised. If you've reached this page, you're likely frustrated and want clear steps to take control of your account. That's exactly why Stopee exists - to guide you through cancellation without unnecessary obstacles.

How PeopleSearch.com bills you

Billing depends on where you subscribed. If you signed up on the website, PeopleSearch charges your credit card directly. If you downloaded the app and subscribed through Apple or Google, those platforms handle billing on PeopleSearch's behalf. This split billing method is important because it affects where you cancel and who processes refunds.

Common reasons to cancel

You might cancel because the service doesn't match your needs, you've accidentally triggered an auto-renewal, you're concerned about data privacy, or you simply want to stop recurring charges. Whatever your reason, you have the right to cancel, and Stopee is here to ensure the process is straightforward and your rights are protected.

Your consumer rights in singapore

Protection under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase online services. While PeopleSearch's policy doesn't reference a statutory 14-day cooling-off right, you have the right to dispute charges and expect clear, honest cancellation processes. If the company misleads you about cancellation or makes it deliberately difficult, you have grounds to escalate your complaint.

What to document right now

Keep copies of every email, screenshot, receipt, and note from phone conversations with PeopleSearch customer service. Record the date, time, and name of any agent you speak with. These records protect you if you need to dispute a charge with your bank or escalate to a consumer authority. Stopee recommends creating a simple document with columns for date, action taken, agent name, and outcome - this single step has helped thousands of users win refund disputes.

How to cancel if you subscribed on the website

Contact PeopleSearch customer service by phone

Website subscriptions can't be cancelled through a self-service portal. You must contact PeopleSearch directly by phone. This is frustrating, but it's standard for this service, and Stopee's step-by-step approach will get you through it.

1. Call PeopleSearch customer service at +1 (855) 420-0512 or +1 (800) 248-1544. From Singapore, you must include the US country code +1 before the number. Expect to dial: 001-1-855-420-0512 or 001-1-800-248-1544 depending on your phone provider.
2. Have your account email address and any recent receipt or invoice ready when you call.
3. Clearly state: "I want to cancel my subscription immediately and request a refund for any unauthorised renewals."
4. Ask the agent for a cancellation confirmation number or reference ID.
5. Request that the agent email you a cancellation confirmation to your registered email address.
6. Record the date, time, agent's full name, and confirmation number in your document.

Warning: Do not assume the call alone cancels your account. Follow up within 24 hours by checking your account to confirm access has stopped or by sending an email to PeopleSearch asking them to confirm the cancellation in writing.

Follow up in writing

After your phone call, send PeopleSearch an email confirming what you discussed. This creates a written record that protects you later if the cancellation doesn't stick.

1. Email PeopleSearch using the official contact address listed in their terms of service or on their website.
2. Include: your account email, the date and time you called, the agent's name, the confirmation number, and a clear statement: "I am requesting cancellation of my subscription effective immediately, with no further renewals."
3. Request written confirmation of cancellation within 48 hours.
4. Save a copy of this email and any reply in a dedicated folder.

Pro tip: If PeopleSearch doesn't respond within 48 hours, your follow-up email itself becomes evidence that you attempted cancellation. This is valuable if you need to dispute a charge later.

How to cancel if you subscribed via mobile app

Cancel through apple app store (iOS)

If you subscribed through the Apple App Store, Apple handles the subscription and billing, not PeopleSearch. You must cancel directly through Apple's settings. PeopleSearch cannot cancel App Store subscriptions for you, even if you ask them to.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen.
3. Select Subscriptions.
4. Find and tap PeopleSearch in the list.
5. Tap Cancel Subscription.
6. Confirm the cancellation by tapping again if prompted.
7. You'll see a cancellation confirmation screen. Take a screenshot for your records.

Pro tip: Apple shows your subscription status immediately after cancellation. If you see "Expires on [date]", your subscription is cancelled, and you'll retain access until that date. After that date, your access stops automatically.

Cancel through google play (Android)

Android subscriptions work similarly. Google Play, not PeopleSearch, manages the billing and cancellation.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select Manage subscriptions or Payments and subscriptions (wording varies by device).
4. Find PeopleSearch in your active subscriptions.
5. Tap it and select Cancel subscription.
6. Follow any prompts to confirm cancellation.
7. Screenshot the confirmation for your records.

Warning: After you cancel on Google Play, check your subscription status the next day. Occasionally, cancellations fail silently, and you won't know until you're charged again. A simple screenshot taken immediately confirms the moment you cancelled, which protects you if a dispute arises.

Pricing and plan details

Current PeopleSearch pricing in singapore dollars

The following prices are approximate conversions to SGD because PeopleSearch doesn't officially publish Singapore pricing. Prices may vary based on promotions, currency fluctuations, and your location.

Pro tip: Stopee recommends checking your bank or credit card statement right now if you think you've been charged. Look for recurring charges under "PeopleSearch", "PEOPLESEARCH.COM", or similar variations. Take a screenshot - this evidence is crucial if you need to dispute a charge.

What happens after you cancel

Your access timeline

Cancellation stops future renewals, but your immediate access depends on when you cancel and how you subscribed. If you cancel mid-billing cycle, you typically retain access until the end of that billing period. For example, if you cancel on the 15th of a 30-day cycle, you usually keep access until day 30 of that month.

Verify cancellation within 24 hours

Don't wait. Log in to your PeopleSearch account or your app store account to confirm cancellation took effect.

• For website subscriptions: Log into your PeopleSearch account and check whether your subscription status shows "Cancelled" or "Active".
• For App Store: Open Settings > Apple ID > Subscriptions and confirm PeopleSearch no longer appears under "Active" subscriptions.
• For Google Play: Open Google Play Store > Manage subscriptions and confirm PeopleSearch is listed under "Expired" or "Cancelled", not "Active".

If the status still shows "Active" after 24 hours, contact customer service again immediately. Stopee has helped thousands of consumers spot these errors early, which saves money and frustration.

Will you get a refund?

Understanding PeopleSearch's refund policy

PeopleSearch does not publish a clear, universal refund policy. Refunds appear to be discretionary and are handled case-by-case by customer service. This lack of transparency is frustrating, but it also means refunds are possible - especially if you argue your case properly.

Courtesy refunds have been reported by customers, particularly for unauthorised auto-renewals, trial period charges that converted automatically, or recent charges within the last 30 days.

How to request a refund

1. Contact PeopleSearch customer service using the phone numbers above (same as the cancellation call).
2. State the reason for your refund request clearly: "I was charged after cancellation", "I didn't authorise the auto-renewal", or "I cancelled during the trial period and was still charged".
3. Provide your receipt or invoice number and the exact charge amount.
4. Ask the agent directly: "Can you process a refund for this charge?" Record their response and name.
5. If they refuse, ask: "What is the reason? Can you escalate this to a supervisor?" Do not accept a first refusal as final.
6. Request written confirmation of the decision (refund approved or refund denied) by email within 48 hours.

Pro tip: Use this language: "I'm requesting a refund under the Consumer Protection Act because I did not authorise this charge and made a good-faith cancellation attempt." This signals that you understand your rights and may encourage a supervisor review.

If PeopleSearch refuses your refund

You are not powerless. Dispute the charge with your bank or credit card issuer, typically within 60 days of the charge. This is called a chargeback or transaction dispute.

1. Log into your bank's app or online banking portal.
2. Find the PeopleSearch charge and select "Dispute transaction" or "Report unauthorized charge".
3. Explain the situation: "I cancelled this subscription, but was charged anyway" or "This charge was not authorised."
4. Attach copies of your cancellation confirmation, emails with customer service, and any proof you attempted cancellation.
5. Submit the dispute. Your bank typically responds within 7-10 business days with an initial decision.

Your bank takes disputes seriously because they're liable for consumer protection in their jurisdiction. Singapore banks have strong consumer protection frameworks, and most will side with you if you provide clear evidence of unauthorised charges.

Common mistakes when cancelling PeopleSearch

Cancellation regret is real - and avoidable

Many people cancel without fully understanding the process, then discover their account is still active or they're charged again weeks later. You're in a vulnerable position when you're frustrated with a company, so let Stopee help you avoid these traps.

Mistake 1: assuming the phone call is enough

Calling customer service feels final, but it isn't. Always follow up in writing within 24 hours. Customer service notes in their system sometimes contradict what you discussed on the phone, and written confirmation protects you.

Mistake 2: not checking cancellation immediately

Wait 24 hours after your phone call or app store cancellation, then log in and verify the status changed to "Cancelled" or "Expired". If it still shows "Active", you haven't fully cancelled yet. Call again immediately.

Mistake 3: forgetting to cancel through the app store

If you subscribed through Apple or Google, contacting PeopleSearch by phone won't cancel your app store subscription. You must cancel separately in Apple Settings or Google Play, even if you also cancel the website account. Many users discover this too late.

Mistake 4: not documenting the cancellation conversation

A call with no record is a call that never happened, as far as customer service is concerned. Record the date, time, agent name, and confirmation number before you hang up. Send a follow-up email with these details the same day.

Mistake 5: ignoring a charge after cancellation

If you're charged after cancelling, contact your bank immediately - don't wait for the next billing cycle. The sooner you dispute the charge, the easier it is to win. Stopee recommends checking your statement weekly for the first month after cancellation, just to be safe.

Checklist before and after you cancel

Before you cancel: prepare

• Gather your account email address and any recent invoice or receipt.
• Know whether you subscribed on the website or through an app store.
• Create a document or note on your phone with three columns: Date | Action | Confirmation number.
• If you want a refund, write down the exact charge amount and the date you were charged.

During cancellation: execute

• Call PeopleSearch customer service and clearly request cancellation.
• Record the agent's name, date, time, and confirmation number.
• If you subscribed via app, also cancel through Apple Settings or Google Play the same day.
• Ask for a written cancellation confirmation via email and take a screenshot of your settings after cancelling through the app store.

After cancellation: verify

• Wait 24 hours, then log in and verify cancellation status changed to "Cancelled" or "Expired".
• Check your bank statement weekly for the next 30 days to confirm no further charges appear.
• If a charge appears, dispute it with your bank within 60 days, attaching your cancellation evidence.
• Save all emails, screenshots, and confirmation numbers in a folder labelled "PeopleSearch Cancellation" for at least one year.

How to contact PeopleSearch for cancellation or refunds

Phone contact

Phone is your primary channel for cancellation and refund requests with PeopleSearch.

• US toll-free: +1 (855) 420-0512
• Alternative US number: +1 (800) 248-1544
• From Singapore, dial: 001-1-855-420-0512 or 001-1-800-248-1544 (prefix depends on your provider)
• Hours: Typically 24/7, but confirm by visiting their website or checking your account.

Follow-up in writing

After your phone call, send an email to PeopleSearch's official contact address (check their website footer or terms of service). Include your account email, date of call, agent name, and request written confirmation within 48 hours.

Pro tip: If you cannot find an email address on their website, check your original confirmation email from when you signed up - it often contains a customer service email address.

Warning: Avoid using social media or third-party contact forms unless you've already tried phone and email. Official channels leave clearer records that protect you if a dispute escalates.

Next steps: take control today

Cancelling PeopleSearch is straightforward once you know the process and avoid the common traps. You have consumer rights in Singapore, and you're not powerless against unexpected charges or unclear cancellation processes. The sooner you act, the sooner you regain control of your money and your data.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover unauthorised charges. Start with the step-by-step guide above, document everything, and escalate to your bank or a consumer authority if PeopleSearch refuses to cooperate. You deserve transparency and respect - and Stopee is here to make sure you get both.

Visit Stopee.com for guides on cancelling hundreds of other services, dispute templates, and consumer rights resources tailored to Singapore.