Manage Citizen

How to cancel citizen safely and claim your consumer rights in singapore

What citizen is and why you might want to cancel

Citizen is a real-time safety app that alerts you to local emergencies, incidents, and public safety activity based on user reports and official sources. The app offers free basic alerts and paid premium subscription plans that unlock advanced safety features and concierge services.

Many Singaporean users subscribe to Citizen for location-based incident notifications and live incident feeds. However, if you find the service doesn't fit your needs, the premium plan costs add up, or you simply want to streamline your subscriptions, you have the right to cancel at any time. At Stopee, we help thousands of users understand their cancellation rights and execute the process smoothly.

How citizen billing works

Citizen charges subscription fees on a recurring basis, typically monthly or annually, depending on which plan you choose. Your subscription renews automatically on your billing date unless you cancel beforehand. The app's Terms of Service state that subscription fees are non-refundable and non-cancelable once purchased, but Singapore's consumer protection laws may offer additional protections in certain circumstances.

Common reasons to cancel citizen

You might choose to cancel because the premium features don't deliver the value you expected, your budget has tightened, you've found a competing app that suits you better, or you simply prefer to rely on other safety channels. Whatever your reason, cancellation should be straightforward, and you deserve clarity on your options.

Your consumer rights as a singaporean customer

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair contract terms, misleading advertising, and certain distance or electronic sales practices. These statutory rights exist independently of what Citizen's Terms of Service say.

What singapore consumer law protects

The Consumer Protection (Fair Trading) Act covers unfair practices such as aggressive sales tactics, misleading statements about pricing or cancellation terms, and terms that are significantly imbalanced. If Citizen's subscription terms appear to contradict consumer protection principles or if the company refuses to honour cancellation within a reasonable timeframe, you have grounds to escalate your complaint.

Importantly, a "no refunds" clause in a company's terms does not automatically override your statutory rights. If you cancel within a reasonable period after purchase, or if the service fails to deliver as promised, you may be entitled to pursue a refund or credit through local consumer authorities or legal channels.

Key consumer authority in singapore

The Consumer Association of Singapore (CASE) handles consumer disputes and complaints. If Citizen refuses to process your cancellation or disputes a refund claim, you can file a complaint with CASE at www.case.org.sg or contact them directly. CASE can mediate between you and Citizen or refer your case for further action. Keep all receipts, email correspondence, and cancellation confirmation screenshots as evidence.

Pricing and plan details for citizen in singapore

Transparent pricing is your right; Stopee strongly recommends verifying current costs directly within the Citizen app or your app store account rather than relying on third-party estimates.

Where to find official pricing

Open the Citizen app on your phone and navigate to the Subscriptions or Upgrade section. There you will see the exact plan names, renewal frequency (monthly or annual), and SGD pricing. You can also view your subscription details in your Apple ID settings (for iOS) or Google Play Account settings (for Android).

Pricing note for singapore users

Some international documentation references USD pricing. Do not assume your local SGD charge will match those figures - currency conversion and regional variations apply. Always confirm the amount shown in your app store or app before cancelling, so you know exactly what you were charged.

How to cancel citizen step by step

Cancellation is simple when you follow the right path. You have two main options depending on how you subscribed. Choose the method that matches your original subscription channel, and Stopee's step-by-step guidance will walk you through each one.

Cancel directly through the citizen app (iOS and android)

1. Open the Citizen app and log in with your account credentials.
   • If you cannot remember your password, use the "Forgot password" option on the login screen.
2. Tap the menu icon (typically three horizontal lines or a gear icon) to access Settings or Account Settings.
   • On some versions, this may be labeled "Profile" or "My Account."
3. Look for "Subscriptions," "Manage subscription," "Billing," or "Premium membership."
   • Scroll down if the option is not immediately visible.
4. Tap on your active subscription plan.
   • You will see your plan name, renewal date, and price per billing cycle.
5. Select "Cancel subscription" or "Unsubscribe."
   • The app may ask why you are cancelling - you can provide feedback or skip this step.
6. Confirm the cancellation when prompted.
   • You should receive an on-screen confirmation immediately.
7. Take a screenshot of the confirmation for your records.
   • Save this evidence in case you need to dispute a future charge or follow up with support.

Pro tip: Cancellation through the app often processes immediately, and you retain access until the end of your current billing cycle. Mark your calendar with the final access date so you are not caught off guard when the app stops working.

Cancel via apple app store (iOS users)

1. On your iPhone or iPad, open the Settings app.
   • Do not open the Citizen app - you manage all App Store subscriptions through Settings.
2. Tap your Apple ID banner at the top (your name and profile picture).
   • If you are not yet logged in, do so now.
3. Select "Subscriptions."
   • You will see a list of all active and expired subscriptions tied to your Apple ID.
4. Find and tap "Citizen" in the subscription list.
   • You will see the plan level, renewal date, and price.
5. Tap "Cancel subscription" or "Edit subscription."
   • Some subscriptions show an "Edit" button first; tap that to reveal the cancel option.
6. Select "Confirm cancellation" if a confirmation dialog appears.
   • Apple will show your final access date.
7. Screenshot the cancellation confirmation from Apple.
   • Apple's email receipt is another proof point - check your email inbox and spam folder.

Warning: If you cancel through the Apple App Store but your subscription continues to renew, contact Apple Support directly at support.apple.com. Apple handles App Store billing, not Citizen, so Apple must reverse any unwanted charges.

Cancel via google play store (Android users)

1. On your Android phone or tablet, open the Google Play Store app.
   • Tap the profile icon in the top-right corner.
2. Select "Manage your Google Account."
   • You will be taken to your Google Account settings.
3. Tap the "Payments and subscriptions" tab.
   • This is typically the second or third tab depending on your Google Account layout.
4. Select "Subscriptions."
   • A list of all active subscriptions linked to your Google Account will appear.
5. Tap "Citizen" from the list.
   • You will see plan details, renewal schedule, and your next charge date.
6. Tap "Cancel subscription."
   • Google will present a cancellation confirmation and ask for feedback.
7. Confirm the cancellation on the final screen.
   • Save a screenshot and note Google's confirmation reference number if provided.

Pro tip: Google Play refunds are handled by Google, not Citizen. If you believe you are entitled to a refund, request it directly through Google Play's subscription management page - you have up to 48 hours from the purchase date to request a refund on most subscriptions.

What happens immediately after you cancel

Cancelling your Citizen subscription can feel unsettling if you do not know what to expect next. Here is what actually happens, so you are not surprised.

Your access and billing after cancellation

When you cancel, you stop future charges from the renewal date onward. You retain full access to Citizen's premium features until the end of your current billing cycle - you do not lose access immediately. For example, if your next renewal date is 15 February, you can use all premium features until 14 February at 11:59 PM, then the app reverts to free-tier functionality on 15 February.

Citizen's Terms of Service explicitly state that subscription fees are non-refundable for the period you already paid for. If you cancel mid-cycle, you do not receive a pro-rata refund for unused days. This is standard across most subscription apps, though Singapore consumer law may offer exceptions in specific circumstances (see the refund section below).

Your account, data, and login status

Cancelling your subscription does not delete your Citizen account or your data. You can continue to log in and use the free features of the app indefinitely. Your incident history, saved locations, and account settings remain stored unless you explicitly delete your account through the app's privacy settings.

If you want to permanently delete your account and all associated data, navigate to Settings > Privacy or Account Deletion within the Citizen app and follow the prompts. Review Citizen's Privacy Policy to understand their data retention policy before requesting deletion.

Will you receive a refund after cancelling citizen?

Refund eligibility depends on when you cancelled, your reason, and your consumer rights under Singapore law. Stopee recommends understanding your position before you cancel.

Citizen's stated refund policy

Citizen's published Terms of Service state that subscription fees are non-refundable and non-cancelable once charged. The company does not offer a cooling-off period or automatic pro-rata refunds. However, this clause does not override your statutory rights as a consumer in Singapore.

When you may be entitled to a refund

• Within 14 days of purchase (new subscription only): Singapore's consumer protection framework grants you a 14-day cooling-off period for certain distance or electronic sales. If you purchased a Citizen subscription online (which you did via the app or app store), you may cancel and request a refund within 14 days of the initial charge, provided the service was not substantially used. Keep your original receipt and cancellation confirmation as evidence.
• Service failure or material breach: If Citizen's app crashes frequently, fails to deliver promised features, or functions misleadingly, the service has failed to meet the implied condition of merchantability. You may be entitled to a refund or credit even outside the 14-day window.
• Unauthorized or duplicate charges: If Citizen charged you twice in one cycle, charged you after you cancelled, or charged you without proper consent, contact both Citizen support and your app store (Apple or Google) immediately to dispute the charge.
• Misleading terms or aggressive renewal practices: If Citizen made misleading claims about the subscription terms, auto-renewal, or cancellation process, you may file a complaint with CASE.

How to request a refund

1. Gather all evidence: original receipt, proof of purchase (email from app store), cancellation confirmation, and screenshots of any service issues.
   • Include dates and times for each document.
2. Contact Citizen support directly via the app's help or settings menu, or visit Citizen's official website for a support email address.
   • Explain your refund reason clearly and reference the Consumer Protection (Fair Trading) Act if appropriate.
3. If Citizen denies your refund request, escalate to your app store: Apple or Google handles refunds for purchases made through their platforms.
   • Go to your subscription page in Apple Settings or Google Play and request a refund directly from Apple or Google.
4. If the app store also refuses, file a complaint with CASE.
   • CASE can mediate and escalate your dispute if needed.

Warning: Do not dispute a charge through your bank or credit card provider without first attempting cancellation and refund through official channels. Banks may freeze Citizen's merchant account pending investigation, which can complicate refunds for other users and slow your own process.

Common mistakes when cancelling citizen

Many Singaporean users unintentionally make cancellation harder for themselves. Avoiding these traps will save you time and frustration.

Not cancelling through the correct channel

If you subscribed through the Apple App Store but cancel only through the Citizen app (or vice versa), your subscription may continue because Citizen and Apple operate independently. Always cancel through the same channel where you subscribed. If you are unsure, check both locations: your Apple ID Subscriptions, Google Play Subscriptions, and the Citizen app itself. Cancel from each channel where an active subscription appears.

Forgetting to screenshot your cancellation confirmation

Without proof of cancellation, you have no evidence if Citizen charges you again. Take a screenshot the moment you see the cancellation confirmation. Save it to your phone's photo library and email it to yourself for safekeeping. This evidence is essential if you need to dispute a future charge or file a complaint with CASE.

Cancelling too close to the renewal date

If you cancel the day before your renewal, Citizen's system may still process the charge because billing cycles are automated and sometimes process 24 hours early. Cancel at least 3-5 business days before your renewal date to ensure the cancellation registers before the next charge. Check your app store account to verify your renewal date, then calculate backwards.

Assuming account deletion means cancellation

Deleting your Citizen account does not automatically cancel your subscription. You must cancel the subscription first through your app store or in-app settings, then delete the account afterwards if desired. If you skip the cancellation step, you may still be charged.

How to check that citizen has actually cancelled

After you cancel, verify that your subscription status has changed. Stopee recommends checking multiple times to ensure the cancellation stuck.

Verification checklist

1. Check the Citizen app: Go to Settings > Subscriptions and confirm it shows "No active subscription" or "Subscription cancelled."
   • If it still shows an active plan, your cancellation did not process - try cancelling again through your app store.
2. Check your app store:
   • Apple users: Settings > Apple ID > Subscriptions. Citizen should no longer appear in your active list, or should show a status of "Expired."
   • Android users: Google Play > Account > Subscriptions. Citizen should show "Cancelled" or no longer appear.
3. Check your email inbox for a cancellation confirmation from Apple, Google, or Citizen.
   • Spam folders catch these emails often - check there too.
4. Wait 24-48 hours, then check again to ensure the status has not reverted.
   • System updates can occasionally cause delays in reflecting cancellation.
5. On your renewal date (the date your next charge would have occurred), verify that you were not charged.
   • If a charge appears, contact your app store immediately to dispute it.

Comparing your options: stay or cancel

Before you cancel, Stopee suggests considering whether downgrading or pausing might better fit your situation. Here is a quick comparison:

Contact information and escalation paths

If Citizen ignores your cancellation request or refuses a legitimate refund, you have official channels to escalate. Stopee encourages you to document every step and use these resources.

Direct contact with citizen

Open the Citizen app and navigate to Settings > Help or Support. Most apps display an email address or in-app contact form. Send a clear, dated email describing your issue: your subscription plan, renewal date, the date you attempted cancellation, and what response (if any) you received. Keep a copy of this email for your records.

Apple and google support (for billing disputes)

Apple: Visit support.apple.com > Account & Billing > Subscriptions. You can request a refund directly for charges within the last 90 days.

Google Play: Visit play.google.com > Account > Manage your subscriptions. Request a refund within 48 hours of the charge date.

Consumer association of singapore (CASE)

If Citizen or your app store refuses to help, file a complaint with CASE. Visit www.case.org.sg or call their hotline. Provide your evidence (receipts, cancellation screenshots, email correspondence) and a summary of your dispute. CASE can mediate between you and Citizen at no cost to you.

Singapore legal support

For amounts under SGD 5,000, you can pursue a claim in the Small Claims Tribunal without a lawyer. For larger disputes or complex cases, consult a consumer law attorney. Many offer free initial consultations.

Key takeaways for cancelling citizen safely

Cancelling Citizen is straightforward when you follow the correct process and know your consumer rights. Cancel through the app store where you subscribed (Apple, Google, or in-app), take screenshots of the confirmation, and verify the cancellation has processed 3-5 days before your renewal date. If Citizen charges you after cancellation or refuses a valid refund, use CASE or your app store's dispute process to recover your money.

Your Singaporean consumer rights protect you even when a company claims "no refunds." Stay calm, document everything, and escalate through official channels if needed. Stopee has helped thousands of consumers cancel subscriptions and recover wrongful charges - you are not alone in this process. Whether you are cancelling Citizen today or planning ahead, remember that transparency and persistence always win.

Ready to take control of your subscriptions? Start by choosing your cancellation method from the steps above, take your screenshots, and mark your calendar with your renewal date. Stopee is here to help you navigate every step of your cancellation journey.