Manage Clarity

How to cancel clarity and reclaim control of your mental wellness journey

What clarity is and why you might want to cancel

Clarity is a subscription-based mental wellness platform offering personalized insights, AI-powered coaching tools, guided journals, and stress-management resources through web and mobile apps. The service operates across multiple variants, each with its own billing structure and cancellation process. If you've signed up but find the service doesn't align with your needs, your budget, or your wellness goals, you have clear options to stop paying and regain control of your subscription spending.

At Stopee, we understand that cancelling a wellness service can feel uncomfortable, especially when you've shared personal mental health data with the platform. That's why we've mapped out every cancellation route for Clarity users in Singapore, with step-by-step instructions and your consumer rights clearly explained.

The different clarity services

Clarity Wellness is the primary web-based subscription service with account-level cancellation. Clarity App (operated by We Heal Private Limited, India-based) uses app store purchases and wallet systems. ClarityCheck is a separate subscription tier with its own billing cycle and cancellation flow. Each requires a slightly different cancellation approach, and Stopee has documented them all so you know exactly where to click and what to expect.

Why you might cancel

You may cancel if the app isn't delivering the promised mental health support, if you're facing unexpected charges, if you've found a better-fit alternative, or if your financial situation has changed. Whatever your reason, cancelling quickly prevents unnecessary charges and protects your bank account from recurring debits you didn't authorize or can no longer afford.

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Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase subscriptions, including digital wellness services like Clarity. Understanding these rights empowers you to cancel confidently and escalate disputes if Clarity fails to honor a cancellation request.

Protection under singapore law

The Consumer Protection (Fair Trading) Act requires that any subscription service must:

• Provide clear terms about auto-renewal and billing frequency before you purchase
• Honor cancellation requests without unreasonable delay (typically within 7 to 14 days)
• Stop charging you once you've submitted a valid cancellation request
• Refund money for services you didn't receive or that were misrepresented

If Clarity continues charging you after you've cancelled, or if you dispute unauthorized charges, you can escalate to the Consumers Association of Singapore (CASE) or your bank's chargeback department.

Refund rights and what they mean for you

Singapore's law does not automatically guarantee refunds for digital services once access has begun, unless the service was not fit for purpose or was misrepresented. However, Clarity Wellness specifically offers prorated refunds if you cancel within 30 days of your first purchase, which is more generous than the legal minimum. If you cancel after 30 days, you lose the refund right but still stop future charges. Stopee recommends acting quickly if you want a refund.

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How to cancel clarity on the web

If you subscribed via the Clarity Wellness web platform, cancellation is straightforward and takes under five minutes from your account settings.

Step-by-step web cancellation

1. Log in to your Clarity Wellness account at the main web app
   • Visit the Clarity Wellness login page and enter your email and password
   • If you've forgotten your password, use the "Forgot Password" link to reset it via email
2. Navigate to your Account Settings or Subscription menu
   • Look for a gear icon or "Settings" in the top right corner or main menu
   • Select "Subscriptions," "Billing," or "Account" depending on the current interface
3. Locate the active subscription and select "Cancel Subscription"
   • You'll see your current plan (e.g., Pro Mode at S$99.98) and the next billing date
   • Click "Cancel" or "Stop Auto-Renewal" - the exact wording may vary
4. Confirm cancellation and note any warnings
   • Clarity may ask why you're cancelling or offer a discount to stay - you can skip these
   • Look for a final "Confirm Cancellation" button
5. Receive and save your cancellation confirmation
   • A confirmation message appears on screen - take a screenshot immediately
   • Check your email (including spam folder) for a cancellation confirmation email within 2 hours
   • Save both the screenshot and the email as proof for your records
6. Verify the next billing date has been removed
   • Return to your Subscription or Billing page to confirm no future charge is scheduled
   • If a billing date still appears, contact Clarity support with your screenshot

Pro tip: You'll retain full access to Clarity until the end of your paid billing period, even after cancelling. There's no immediate loss of features, so cancel as soon as you've decided - the sooner you stop the auto-renewal, the sooner you prevent the next charge.

What to do if the cancel button doesn't appear

If you can't find a cancellation option in your account settings, your subscription may have been purchased through the Apple App Store or Google Play rather than directly through the Clarity website. In that case, you'll need to cancel through the app store (see the mobile section below).

Warning: Do not close your account entirely if you only want to cancel your subscription. Account closure is permanent and may delete your wellness data and journals. Cancelling the subscription alone preserves your account and data if you ever want to return without a subscription.

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How to cancel clarity on mobile and app stores

If you subscribed via the Apple App Store or Google Play Store, you must cancel through that store, not within the Clarity app itself. Stopee has detailed the exact steps for both platforms.

Cancel through apple app store (iOS)

1. Open the Apple App Store on your iPhone or iPad
2. Tap your profile icon (top right corner)
3. Select "Subscriptions"
4. Find and tap "Clarity"
5. Tap "Cancel Subscription" or "Edit Subscription"
   • You may see an offer to retain the subscription at a discount - you can decline
6. Confirm the cancellation
   • You'll see a message confirming the date your subscription will end
   • Take a screenshot for your records

Pro tip: The Apple App Store usually sends a confirmation email to your Apple ID email address within minutes. If you don't receive it, check your email spam folder.

Cancel through google play store (Android)

1. Open Google Play on your Android phone or tablet
2. Tap your profile icon (top right)
3. Select "Payments and subscriptions"
4. Tap "Subscriptions"
5. Find and tap "Clarity"
6. Tap "Cancel Subscription" at the bottom of the screen
7. Select your cancellation reason (optional) and confirm
   • Google Play will show you the exact date your access will end
   • Screenshot this confirmation

Warning: If you've added funds to an in-app wallet within Clarity App, that wallet credit is generally non-refundable according to the We Heal Privacy Limited terms. Cancelling your subscription stops future renewals but does not refund unused wallet balance. Spend any remaining credits before the cancellation date if possible.

Cancel via email for ClarityCheck

If you purchased ClarityCheck separately, cancellation instructions are usually provided in your welcome email or billing email. Look for a cancellation link or contact details and email the support team directly with your request. Ask for written confirmation of your cancellation once it's processed.

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Clarity pricing and what you're paying for

Understanding Clarity's pricing helps you decide whether the service is worth keeping or cancelling. Below is a breakdown of current Clarity plans available in Singapore.

Current pricing table

If you're paying S$99.98 per month and don't use the service regularly, the cost quickly becomes unjustifiable. Stopee recommends calculating your cost per use: if you've opened the app fewer than 10 times in a month, cancelling frees up about S$3.33 per use - money better spent on therapy with a qualified mental health professional or a lower-cost wellness app.

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What happens after you cancel clarity

Cancelling a mental wellness subscription can trigger mixed emotions - relief at saving money, but also worry about losing your wellness data or the support you've relied on. Here's exactly what to expect.

Access and features after cancellation

Once you cancel, you retain full access to all Pro Mode features until the end of your current billing period. You can still use guided journals, AI chatbots, assessments, and all other tools without interruption. On the day after your subscription expires, your access downgrades to free-tier features only (if a free tier exists), and you'll no longer see advanced insights or unlock new content.

Your data, journals, and account preservation

Cancelling your subscription does not delete your account or your wellness data. All your journals, mood logs, progress notes, and personal insights remain in your account indefinitely. If you want to preserve this data before or after cancellation, export it while you still have access to Pro Mode features. Look for an "Export" or "Download My Data" option in your Account or Settings menu. Stopee advises exporting as a PDF or spreadsheet so you have an independent backup if you ever need to reference your wellness journey.

Your account itself remains active, and you can log back in at any time to review your historical data or re-subscribe without losing anything.

When the next charge would have occurred

Once cancelled, no further charges will be processed. If you had a billing date scheduled for (for example) March 15, and you cancel on March 10, that charge will not happen. Your subscription ends cleanly on March 15, and you'll downgrade to free features on March 16.

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Refunds and getting your money back

Whether you receive a refund after cancelling depends on when you cancel and which Clarity service you used. Stopee has outlined each scenario so you know your eligibility.

Refund eligibility by service and timing

Clarity Wellness (web subscriptions): You qualify for a prorated refund if you cancel within 30 days of your initial purchase. This is Clarity's most generous refund window. If you subscribed on March 1 and cancel on March 20, you're eligible for a refund of roughly 10 days' worth of your monthly fee. To claim this refund, contact Clarity support with your order confirmation and cancellation date.

Clarity App (We Heal Private Limited): Wallet top-ups and in-app purchases are non-refundable once processed, and the company does not refund for price reductions or promotional discounts. If you purchased your subscription via Apple or Google, you may still request a refund directly through those stores within 14 to 48 hours of purchase.

ClarityCheck: Refunds are generally unavailable once a billing cycle has begun. Cancelling stops future charges but does not guarantee a refund for the current cycle. If you cancel on the first day of your billing cycle, you may have grounds to request a refund if the service was not fit for purpose.

How to request a refund from clarity

1. Gather your evidence
   • Screenshot your order confirmation showing the purchase date and amount
   • Screenshot your cancellation confirmation
   • Note the exact date of purchase and the date you cancelled
2. Contact Clarity support via email or in-app chat
   • State clearly: "I cancelled within 30 days of purchase and request a prorated refund"
   • Attach your screenshots and order confirmation number if you have it
3. Wait for a response (typically 3 to 7 business days)
4. If Clarity declines but you believe you're eligible, escalate to your bank or card issuer
   • File a chargeback or dispute with your bank, providing your evidence
   • Your bank will investigate and may reverse the charge on your behalf

Warning: If you purchased via Apple App Store and are within their 14-day refund window, request a refund through the App Store first - it's faster and has a higher approval rate than requesting from Clarity directly. Apple handles digital subscription refunds quickly and often approves them without detailed justification.

Disputing unauthorized or repeated charges

If Clarity continued charging you after you submitted a cancellation request, or if you were charged without consent, this is a breach of Singapore's Consumer Protection (Fair Trading) Act. Document all communication, save screenshots of your cancellation confirmation, and contact your bank immediately to report the disputed charge. You can also escalate to the Consumers Association of Singapore (CASE) if the company refuses to cooperate. Stopee has helped thousands of consumers cancel services that continued charging illegally, and CASE exists to support you in exactly this situation.

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Common mistakes to avoid when cancelling clarity

Cancelling a wellness subscription can feel emotionally complex, especially when you've shared personal mental health information with the platform. But don't let that emotion lead you into cancellation traps that cost you money or complicate your exit.

Mistake 1: deleting the app instead of cancelling the subscription

Deleting the Clarity app from your phone does not cancel your subscription. Your auto-renewing payment will continue to process each month, and you'll be charged without access. Always cancel the subscription through your account settings or the app store first, then delete the app if you wish.

Mistake 2: ignoring discount or retention offers

When you initiate cancellation, Clarity may offer a 50% discount or temporary price reduction to keep you subscribed. These offers are designed to be tempting, but if you've already decided the service isn't right for you, accepting the discount only delays the inevitable and commits you to another month. Stick to your decision and cancel outright.

Mistake 3: not saving your cancellation confirmation

If Clarity disputes that you cancelled, or if a charge appears after cancellation, you'll need proof. Screenshot your on-screen confirmation and save the email confirmation. These two pieces of evidence protect you in any dispute with Clarity or your bank.

Mistake 4: closing your account when you only want to cancel the subscription

Account deletion is permanent and removes all your wellness journals, mood logs, and personal insights. If there's any chance you might return to Clarity in future, cancel the subscription and leave your account intact. Your data will be preserved, and you can re-subscribe without losing your history.

Mistake 5: paying for another month and then cancelling

Cancel immediately when you decide you no longer want the service. Every day you wait increases the risk that you'll be charged again. If you're within 30 days of your first purchase, cancelling sooner gives you more days eligible for a prorated refund.

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Cancellation checklist for clarity

Use this checklist to ensure you've cancelled cleanly and protected yourself against hidden charges or data loss.

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Reasons to keep clarity versus why you might cancel

Before finalizing your cancellation, consider whether Clarity truly isn't serving you, or whether a simple adjustment might solve the problem. Here's a balanced comparison.

Reasons to keep clarity

• You use the guided journals or AI chatbot daily and find them genuinely helpful for mood tracking or stress relief
• You've made measurable progress toward specific mental wellness goals (e.g., reduced anxiety, better sleep) using the app
• You're within the first 30 days and negotiating with support for a lower price or free trial extension
• You have a therapist or counsellor who has recommended an app-based support tool, and Clarity fits that recommendation
• You're struggling with your mental health and can afford the subscription without financial stress

Reasons to cancel clarity

• You haven't opened the app in 2 weeks or more, showing low engagement and wasted money
• You're experiencing financial hardship and every dollar counts toward essential expenses
• The AI chatbot responses feel generic, repetitive, or unhelpful for your specific mental health needs
• You've found a more affordable alternative (e.g., a free counselling helpline, a lower-cost app, or therapy with a qualified professional)
• You didn't receive what was promised (e.g., "personalized insights" are actually generic tips for everyone)
• You've been charged multiple times or for services you didn't authorize
• Your mental health is worsening despite using the app, and you need real professional support instead

If you recognize yourself in the "cancel" list, act today. Stopee has guided thousands of consumers through cancellations that freed up money for better uses - whether that's therapy with a real therapist, rent, food, or savings for emergencies.

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Get help cancelling through stopee

If you've followed these instructions and Clarity is refusing to cancel your subscription, continuing to charge you, or claiming they never received your request, Stopee is here to help you escalate and fight back.

Stopee (stopee.com) specializes in helping consumers cancel unwanted subscriptions, recover refunds, and challenge unfair billing practices. Our team has documented every cancellation method, consumer law, and escalation tactic for Clarity and hundreds of other services. If you're stuck, we'll help you draft a formal dispute letter, guide you through a bank chargeback, or connect you with the Consumers Association of Singapore for mediation.

At Stopee, we believe that cancelling a subscription should be as easy as signing up. When companies make it deliberately hard, we step in on your side. Visit stopee.com today to explore your full options, or contact support if you're facing unusual resistance to cancellation. Stopee has helped thousands of consumers cancel services that were draining their wallets unfairly, and we're ready to help you too.

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Summary and next steps

Cancelling Clarity is a straightforward process when you know which platform you used and follow the correct steps. Whether you subscribed via the web, Apple App Store, Google Play, or ClarityCheck, you have a clear cancellation path that takes under five minutes.

You have legal rights under Singapore's Consumer Protection (Fair Trading) Act: Clarity must honour your cancellation request without delay, stop charging you, and refund you if you cancel within 30 days of purchase. If they fail to do so, escalate to your bank or the Consumers Association of Singapore.

Your personal wellness data remains yours - export it before cancelling if you want an independent backup. You retain access until the end of your billing period, so there's no rush to make a final export. Cancel today to stop future charges, and monitor your bank account for the next week to ensure no unexpected debits appear.

If Clarity continues charging you after cancellation or refuses to process your cancellation request, document everything and contact your bank immediately. Stopee has helped thousands of consumers recover refunds and stop illegal charges, and we're ready to support you if you need escalation help. Visit stopee.com for additional resources, sample dispute letters, and guidance on filing chargebacks with your bank.