Manage Depositphotos

How to cancel depositphotos in singapore and reclaim your subscription

What depositphotos is and why you might cancel

Depositphotos is a stock media platform offering millions of images, vectors and videos for creative professionals and businesses. You can subscribe on a recurring basis or purchase credits in one-off packs, with the option to buy additional files through Apple's App Store or Google Play. Many Singapore users find the service invaluable for design work, marketing and content creation - but if your creative needs have changed, your budget is tighter, or you've found a better alternative, cancelling makes sense.

Before you proceed, understand that Depositphotos operates under different rules depending on how you subscribed. Stopping a web subscription differs entirely from cancelling an in-app purchase, and knowing the difference could mean the difference between keeping access and losing it overnight. Stopee has helped thousands of consumers navigate exactly these nuances, and this guide will walk you through each scenario.

When cancellation is the right choice

You should consider cancelling if you no longer download regularly, if a competitor offers better value, or if unexpected charges have appeared on your card. You might also cancel because you've exhausted your project workload or because you prefer a pay-as-you-go model instead of a recurring commitment.

What happens to your files after cancellation

Any files you've already downloaded remain yours - cancellation does not delete them. Your account persists, so you can return and resubscribe later if your needs change. However, you lose the ability to download new files once your current billing period expires.

Depositphotos pricing and plan options in singapore

Depositphotos offers several subscription tiers and credit pack options. Pricing fluctuates with promotional campaigns, and different plans unlock different monthly download allowances.

How to check your current plan details

Log into your Depositphotos account on the website and navigate to Plans. You will see your active subscription or pack purchase, the renewal date, and your remaining downloads. This is also where you cancel. If you subscribed via Apple or Google, you must manage the cancellation from those platforms, not from Depositphotos directly.

Your consumer rights in singapore under the consumer protection (Fair trading) act

Singapore law protects you through the Consumer Protection (Fair Trading) Act (CPFTA), which applies to certain digital services and subscriptions. Understanding your rights gives you leverage if something goes wrong.

Cooling-off and statutory cancellation rights

The CPFTA provides a 5 working day cancellation window for certain direct-sell contracts. However, digital content - including stock images and videos - supplied after you have consented to immediate performance are typically exempt from this cooling-off right. This means Depositphotos can argue that no statutory cooling-off applies once you download your first file.

That said, if Depositphotos fails to clearly disclose its auto-renewal terms before you subscribe, you may have grounds to cancel under unfair contract terms provisions. Additionally, you have the right to request a refund within a reasonable timeframe if the service does not meet the quality standards promised at the point of sale.

Refund rights and fair dealing

Under the CPFTA, suppliers must provide refunds within 60 days of cancellation if goods or services are defective or unfit for purpose. Depositphotos' own policy allows 30-day refunds only if you have not downloaded files - a more restrictive window than the law requires. If Depositphotos refuses to refund you when your cancellation is legitimate, you can lodge a complaint with the Consumers Association of Singapore (CASE), which acts as your escalation point.

How to cancel depositphotos on the web

Cancelling your web subscription is straightforward and takes under two minutes. You have two cancellation routes depending on whether you hold a subscription or a credit pack.

Cancelling a subscription plan

1. Open your browser and visit Depositphotos.com. Sign in with your email and password.
2. Click your profile icon in the top right corner and select Account settings or Plans from the dropdown menu.
3. Select Active Plans, then find your subscription plan listed under Subscription.
4. Click Settings next to your active subscription.
5. Locate the toggle for Auto-renewal and switch it to Off.
6. A confirmation message will appear. Take a screenshot for your records.

Pro tip: Cancelling auto-renewal does not terminate your access immediately. You retain full downloading privileges until your current billing cycle ends - so if you renew on the 15th of each month, turning off auto-renewal today still gives you access through the 15th. This grace period allows you to download any final assets before your access expires.

Warning: Depositphotos sends no reminder email before renewal. Set a phone alarm for 2 days before your renewal date to confirm auto-renewal is off. If you miss this step and get charged, contact support immediately to request a refund under the fair dealing clause.

Cancelling a credit pack or one-time purchase

1. Sign in to your Depositphotos account and go to Plans > Packs.
2. Review any packs with auto-renewal enabled (indicated by an "On" toggle).
3. Click the toggle next to the pack to switch it to Off and disable future auto-renewals.
4. Confirm the change by clicking Save if prompted.

Credit packs function identically to subscriptions - turning off auto-renewal stops future charges but does not reclaim credits you've already purchased. Unused credits remain in your account until you spend them or the pack expires.

How to cancel through apple app store and google play

If you subscribed to Depositphotos through your phone, cancellation happens in the store app itself, not on the Depositphotos website. Stopee recommends treating in-app subscriptions as a separate entity - Depositphotos cannot cancel them on your behalf, and contacting Depositphotos support will not stop charges.

Cancelling an iOS (Apple) in-app subscription

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the screen to access Apple ID, iCloud, Media & Purchases.
3. Select Subscriptions.
4. Find and tap Depositphotos in the list.
5. Tap Cancel Subscription at the bottom of the screen.
6. Confirm by tapping Confirm Cancellation.

Apple will process the cancellation immediately. You retain access until the end of your current billing period. Keep the cancellation confirmation screen as proof of cancellation.

Cancelling an android (Google play) in-app subscription

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top right corner and select Subscriptions.
3. Find Depositphotos and tap it.
4. Tap Cancel subscription.
5. Follow the prompts to confirm your cancellation reason (optional but helpful for feedback).
6. Tap Yes, cancel to finalize.

Pro tip: Google Play may offer you a discounted rate to keep your subscription. Only accept if you genuinely plan to continue - Stopee has seen users accept a discount and then forget to cancel again. If you're unsure, decline and proceed with the cancellation.

Warning: Do not delete the Depositphotos app from your phone - this does not cancel your subscription. App deletion and subscription cancellation are completely separate actions. Always verify cancellation in your subscription manager, not just by uninstalling the app.

What you need to know after cancellation

Cancelling is not the end of the story - several important things happen next, and understanding them helps you avoid surprises.

Access and downloads after cancellation

Once you disable auto-renewal on the web, your access continues for the remainder of your current billing cycle at no extra charge. You can download as many files as your plan allows during this grace period. After the cycle ends, your download button disappears and you lose the ability to grab new assets - but files already downloaded remain in your account and on your computer.

If you cancel an in-app subscription on iOS or Android, the same grace period applies. You can use the app right up until the end of the billing period, then access ends. To regain access, you must resubscribe through the same platform where you originally subscribed.

Account data and login access

Your Depositphotos account does not disappear after you cancel. Your login credentials remain valid, and you can return to your profile at any time to view your download history, account settings and any remaining credits. This is useful if you want to resubscribe months later - your account is waiting for you.

Keeping receipts and records

Retain copies of every receipt, cancellation confirmation and billing statement. If you later dispute a charge with your bank or need to file a complaint with CASE or Stopee, these documents prove your cancellation date and your refund eligibility. Store at least 12 months of records; some chargebacks require evidence older than that.

Refunds and your right to reclaim money

Refund eligibility depends on how you subscribed and when you downloaded files. Stopee recommends acting quickly - most services shrink refund windows aggressively.

Refunds for web subscriptions and packs

Depositphotos offers a 30-day refund window from the date of purchase or renewal. You qualify for a full refund if and only if you downloaded zero files during that billing period. The moment you download your first asset, the refund window closes and your money is final.

To request a refund, contact Depositphotos support directly with your order number, account email and the date of the charge you dispute. Support is typically responsive within 48 hours. If Depositphotos refuses your refund claim, escalate to CASE (the Consumers Association of Singapore), which can pressure the company to honour fair dealing obligations under the CPFTA.

Refunds for app store and google play purchases

You cannot claim a refund directly from Depositphotos for in-app purchases. Apple and Google manage all refunds for subscriptions bought through their platforms. To request a refund, you must:

• For iOS: visit reportaproblem.apple.com, log in, find your Depositphotos charge and select Request a refund. Apple typically responds within 48 hours.
• For Android: open Google Play Store, tap your profile, select Payments and subscriptions > Subscriptions, tap Depositphotos, then Report a problem. Google reviews requests within 24-48 hours.

Both Apple and Google allow refunds within 48 hours of purchase with no questions asked. After that window, approval is discretionary. Always apply within 48 hours if possible.

Common mistakes to avoid when cancelling depositphotos

Cancelling sounds simple, but thousands of Singapore users make avoidable mistakes that cost them money. Learning what others got wrong protects your wallet.

Mistake 1: deleting the app instead of cancelling the subscription

Many people assume that uninstalling the Depositphotos app stops their charges. It does not. The app is just a window into your subscription - the subscription lives independently on Apple's or Google's server and keeps charging even after you delete the app from your phone. Always cancel through the subscription manager, not by deleting the app.

Mistake 2: cancelling the subscription but forgetting auto-renewal is still on

Some users turn off auto-renewal on their web account but do not realise they also subscribed via the App Store. The web subscription cancels, but the mobile subscription keeps charging every month. Before you cancel, audit every device you use and every account you own. Stopee recommends checking all three: your Depositphotos account, Apple ID subscriptions and Google Play subscriptions, even if you only remember using one.

Mistake 3: ignoring renewal notifications

Depositphotos does not send a reminder email before renewal - it just charges you. If you cancelled months ago and forgot to verify, a renewal might slip through. Check your bank statements monthly and set phone reminders for your renewal date. Early detection makes refund claims easier to win.

Mistake 4: not screenshotting your cancellation confirmation

After you toggle off auto-renewal or confirm cancellation in the app store, take a screenshot. If a charge appears after cancellation, you need proof you cancelled. A screenshot with a clear date and cancellation message is your strongest evidence when disputing with your bank or asking CASE for help.

Mistake 5: missing the 30-day refund window

Depositphotos refunds expire after 30 days. If you were charged unexpectedly and do not contact support within this window, you lose the refund forever. Act the moment you notice an unexpected charge. Do not wait to "see if it happens again" - contact support, submit your refund request and appeal to CASE if needed. Waiting costs you.

Comparison table: web cancellation vs. in-app cancellation

Understanding the differences between cancellation methods helps you pick the fastest route and avoid cross-cancellation errors.

How to contact depositphotos if cancellation goes wrong

If auto-renewal does not turn off, if you are charged after cancellation, or if support refuses your refund request, you have escalation paths.

Step 1: contact depositphotos support directly

Email support@depositphotos.com or use the in-app support chat. Include your account email, the transaction ID of the disputed charge and the date you attempted to cancel. Most disputes resolve here within 48 hours if you have clear documentation.

Step 2: escalate to your bank

If Depositphotos does not respond or refuses to refund, contact your bank and initiate a chargeback. Provide your cancellation screenshot, support correspondence and bank statements showing the charge. Banks typically favour the consumer in cases of unexpected recurring charges.

Step 3: lodge a complaint with CASE

The Consumers Association of Singapore (CASE) mediates complaints for free. File a complaint at www.case.org.sg if Depositphotos refuses a legitimate refund or continues charging after your cancellation. CASE takes action within 4 weeks and has leverage with companies that ignore consumer complaints. Stopee strongly recommends using CASE as your final escalation - it is Singapore's most powerful consumer remedy.

Contact address for depositphotos

For formal notices or complaints, use Depositphotos' registered office address:

Depositphotos Inc.
Omirou 27, Limassol 3095
Cyprus

This is the EU entity address listed in their Terms of Service. Alternatively, contact their support portal at support@depositphotos.com for fastest resolution.

Final checklist before you cancel

Run through this list before submitting your cancellation to avoid regret and missed refund windows:

• Verify your current plan type (subscription, pack or in-app) by logging in.
• Check the renewal date and ensure you cancel at least 3 days before it.
• Download any final files you need - after cancellation, your access expires.
• Screenshot your cancellation confirmation immediately after toggling auto-renewal off.
• Audit Apple ID and Google Play subscriptions if you use mobile apps.
• Set a phone reminder for the renewal date, in case cancellation fails silently.
• Save all receipts and support correspondence for 12 months.
• If charged unexpectedly, submit a refund request within 30 days (web) or 48 hours (app stores).

Why stopee exists and how we help you

Cancelling subscriptions should be painless. Too often, companies bury cancellation buttons, lock you into silent auto-renewal and ignore refund requests - leaving you frustrated and poorer. Stopee exists to flip that script. We help you navigate every step, avoid predatory dark patterns and reclaim your money when companies fail you.

Stopee has helped thousands of consumers cancel unwanted subscriptions, fight unfair charges and understand their rights under Singapore law. Whether you're cancelling Depositphotos because your creative work has slowed down, your budget has tightened or you've simply found a better alternative, Stopee's guides ensure you do it right the first time - with no hidden charges, no delays and no regret.

Cancel with confidence. You have consumer rights, and Stopee is here to help you use them.