Manage Carpe

How to cancel carpe subscription and manage your sweat-control account

What is carpe and why you might want to cancel

Carpe is a direct-to-consumer brand specialising in topical sweat-management products, including antiperspirant lotions and deodorants designed to control excessive sweating. The company operates primarily through web-based sales and uses subscription models for recurring shipments to customers across multiple regions, including Singapore.

You might decide to cancel Carpe for several reasons: the product didn't work for your skin type, you found an alternative solution, or you want to pause recurring charges while you trial something else. Whatever your reason, understanding your cancellation options and rights upfront helps you avoid unnecessary charges and confusion.

How carpe's business model affects your cancellation

Carpe operates across multiple sales channels-direct website purchases, Apple App Store subscriptions, and Google Play subscriptions. Each channel has different cancellation procedures and refund policies. This matters because cancelling through one platform (like your bank) won't automatically stop subscriptions on another (like App Store). Stopee has helped thousands of consumers navigate exactly these multi-channel trap doors, and we'll walk you through each one.

Your consumer rights when cancelling carpe in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing goods and services, including digital subscriptions. Understanding your legal foundation strengthens your position if Carpe resists a legitimate cancellation or refund claim.

What the consumer protection (Fair trading) act guarantees

Under Singapore law, any goods or services must be of merchantable quality and fit for purpose. If Carpe products fail to meet these standards-or if the subscription service is misleading or impossible to cancel-you have grounds to escalate beyond Carpe's standard policies. The Consumer Association of Singapore (CASE) acts as your enforcement partner if Carpe refuses to cooperate.

Most importantly: you have the right to cancel any subscription service, and the company cannot impose unreasonable barriers. If Carpe makes cancellation deliberately difficult or hidden, that breaches fair trading obligations. Stopee recommends documenting all cancellation attempts (dates, times, screenshots, support responses) to support any CASE complaint later.

Your right to refunds and cooling-off periods

While Carpe offers a 14-day money-back guarantee on first orders (details below), Singapore's Consumer Protection Act also grants you additional protections if goods are defective or misrepresented. If a Carpe product caused skin irritation or the antiperspirant simply doesn't work as advertised, you may qualify for a refund even outside the 14-day window. Stopee advises keeping all product packaging, receipts, and photos of any adverse reactions.

Methods to cancel carpe across all platforms

You have four primary cancellation routes depending on where you bought your subscription. Each route has different steps and timelines, so identify your purchase channel first before proceeding.

Cancelling through apple app store

If you subscribed to Carpe via your iPhone or iPad, Apple controls the subscription billing, not Carpe. You must cancel directly through your Apple account settings-Carpe cannot process this cancellation for you or issue refunds for App Store charges.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID profile (the icon at the top of Settings).
3. Select Subscriptions.
4. Find and tap the Carpe subscription entry.
5. Choose Cancel Subscription.
6. Confirm the cancellation when prompted.
7. Take a screenshot of the cancellation confirmation showing the date and status "Subscription Cancelled".

Pro tip: Apple refunds are processed automatically to your original payment method within 3-5 business days. If you cancel mid-billing cycle, your access continues until the end of the paid period. Check your Apple ID email for a cancellation receipt from Apple, not from Carpe.

Cancelling through google play store

Android users who subscribed via Google Play face the same situation: Google, not Carpe, manages the subscription. You must cancel within Google Play's system, and Carpe cannot override or refund these charges directly.

1. Open the Google Play app on your Android device.
2. Tap your profile icon (usually top-right corner).
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find the Carpe subscription and tap it.
6. Choose Cancel subscription.
7. Confirm the cancellation and take a screenshot of the confirmation.

Warning: Google Play cancellations take effect immediately, but you retain access until the end of your current billing period. Confirm in your Google Play email receipt that you received a cancellation confirmation from Google (not Carpe).

Cancelling direct website purchases and subscriptions

Carpe subscriptions purchased directly on carpe.com fall under Carpe's own cancellation and refund policy, not third-party platforms. This channel offers more direct control but also the most restrictive refund terms.

1. Log into your account on Carpe's official website using your email and password.
2. Navigate to your account settings or subscription management section (usually under "My Orders" or "Subscriptions").
3. Locate your active subscription and select the option to Cancel Subscription or Pause Subscription.
4. Follow the on-screen prompts and confirm cancellation.
5. Take a screenshot of the confirmation page showing cancellation status and the effective date.
6. Check your email for a cancellation confirmation from Carpe within 24 hours.
7. Monitor your bank or credit card statement to verify that no charges appear in the next billing cycle (14 days from cancellation).

Pro tip: If the Carpe website doesn't show a self-service cancellation option, contact their customer support immediately through the official website chat or contact form. Document the date and time you request cancellation, as this becomes your cancellation start date if support must process it manually.

Cancelling by registered mail (formal notice)

If Carpe's online methods fail or you want a legally documented cancellation record, you can send a registered-mail cancellation notice to Carpe's corporate address. This method creates proof of delivery that protects you if disputes arise.

1. Compose a formal cancellation letter including: your full name, email address, subscription order number (from your receipt), the date you want the cancellation effective, and a clear statement "I hereby cancel my Carpe subscription effective [date]".
2. Print the letter and sign it.
3. Send it via registered mail (with proof of delivery) to the Carpe mailing address listed in the Address section of this guide.
4. Keep the registered-mail receipt and proof of delivery as evidence.
5. Send a follow-up email to Carpe support with a photo of your registered-mail receipt, referencing your formal cancellation notice.
6. Wait 5-7 business days for Carpe to acknowledge receipt and process the cancellation.

Warning: Registered mail costs SGD 15-20 but provides iron-clad proof if Carpe later claims you never cancelled. This method is your safeguard when standard cancellation fails.

What happens to your account and charges after cancellation

Cancelling Carpe stops future recurring charges, but several things occur immediately and over time that you should monitor carefully.

Billing and delivery timeline

When you cancel, Carpe stops future recurring shipments. However, any subscription payment already charged before your cancellation takes effect will still be delivered. You cannot retroactively reverse charges already processed, but you can request a refund if the product hasn't shipped or if it qualifies under Carpe's money-back guarantee (within 14 days of first order only).

Monitor your bank or credit card statement for 14 days after cancellation to ensure no further charges appear. If a charge posts after your cancellation, screenshot it immediately and contact Carpe support with proof of cancellation.

Your account and personal data

Cancelling your subscription does not automatically delete your Carpe account or erase your saved payment details and shipping addresses. Your account typically remains active unless you explicitly request deletion. Carpe retains data for service records and to prevent fraud.

If you want Carpe to delete your personal information, contact customer support in writing and request account deletion under your right to erasure (Singapore's Personal Data Protection Act). Stopee recommends asking for written confirmation once deletion is complete.

Securing cancellation proof

Always save cancellation confirmation evidence in multiple formats: email screenshots, account screenshots, and-if you cancelled via third-party platforms-your Apple or Google receipt. Store these for at least 12 months in case you need to dispute unexpected charges.

Carpe's refund policy and what you're entitled to

Carpe's refund terms vary sharply depending on what you ordered and when you ordered it. Knowing exactly which tier you fall into prevents disappointment after cancellation.

First-order money-back guarantee

Carpe offers a 100% money-back guarantee exclusively on your first order, provided you request the refund within 14 days of purchase (the "Try Before You Buy" window). This applies to the product cost only; shipping fees are non-refundable. Once Carpe receives your returned items, you receive a refund within approximately two business days.

Conditions: The product packaging and seal must remain unopened and hygienic. If you've opened the antiperspirant bottle or removed the product seal, Carpe may deny the return due to hygiene restrictions. This is a fair boundary-unopened personal-care items protect consumers and the company alike.

Recurring subscription refunds (orders 2+)

After your first order, refunds on subsequent recurring subscription deliveries are generally not available. Once Carpe ships a product, it becomes your responsibility, even if you decide you don't want the subscription to continue. This is why cancelling before the next charge cycles is critical: prevention beats refund requests.

Exception: If a recurring order is genuinely defective (product arrived damaged, leaking, or completely non-functional), you may qualify for a replacement or refund under consumer protection law, regardless of the 14-day window. Contact Carpe support with photos of the defect.

Refunds for app store and google play subscriptions

Carpe cannot process refunds for subscriptions purchased through Apple or Google. You must request refunds directly from Apple (via Settings > Subscriptions > Carpe > Report a Problem) or Google Play (via the Play Store app > Account > Order History > select the charge > Report a problem). Both platforms typically approve refund requests for unused or recurring charges you didn't authorise.

Pro tip: Apple and Google refunds take 3-5 business days. If you cancel a recurring subscription on these platforms, the refund window often extends to 48 hours after cancellation-use this window if you're unsure about the product.

Common mistakes when cancelling carpe

Cancelling feels straightforward, but Carpe's multi-channel setup creates real pitfalls. We've seen customers assume they've cancelled everywhere when they've only cancelled one platform, or miss the 14-day refund window by a single day. You're not alone in these slip-ups, and we'll help you avoid them.

Mistake 1: cancelling your payment method instead of the subscription

If you blocked Carpe's charges through your bank or credit card rather than cancelling the subscription itself, Carpe's system still shows an active subscription. The company will attempt to re-bill you when you use that card again, or may escalate to collections. Always cancel through Carpe's official channels or the third-party platform (Apple, Google) where you subscribed.

Mistake 2: forgetting to cancel on all platforms

If you have Carpe subscriptions on both your Apple device and the Carpe website, cancelling one does not cancel the other. Check all your devices and accounts monthly. Stopee recommends listing every subscription service you use and reviewing cancellation status quarterly-most people forget they're subscribed until they see an unexpected charge.

Mistake 3: missing the 14-day refund deadline

Carpe's first-order money-back guarantee expires exactly 14 days after purchase. If you request a refund on day 15, you've lost the window. Start the return process immediately if you're unhappy with the product-don't wait until the last moment.

Mistake 4: assuming cancellation is instant

Cancellations take 5-7 business days to process on Carpe's direct website. If you cancel on a Friday, the system may not update until the following Wednesday. Monitor your next billing date carefully and contact support if a charge posts after the expected cancellation delay.

After you cancel: your checklist and next steps

Cancellation isn't complete until you verify it's actually stopped. Use this checklist to confirm every step and protect yourself from surprise charges.

Immediate actions (within 24 hours)

• Save all cancellation confirmation emails and screenshots to a dedicated folder.
• Note the cancellation date and confirmation number (if provided).
• Log back into your Carpe account (or Apple/Google account) to confirm the subscription now shows "Cancelled".
• Forward your cancellation email to yourself with the subject line "Carpe Cancellation [date]" as a backup.

Follow-up actions (within 7 days)

• Check your email for a confirmation message from Carpe (or Apple/Google) acknowledging the cancellation.
• If you don't receive confirmation within 48 hours, contact Carpe support with a screenshot of your cancellation request.
• Confirm in your bank or credit card online banking that no new pending charges from Carpe appear.

Final verification (14 days after cancellation)

• Check your bank statement for any Carpe charges posted after your cancellation date.
• If a charge appears, screenshot it immediately and contact your bank to dispute it as an unauthorised charge.
• Request a refund from Carpe with proof of cancellation.
• If Carpe refuses, escalate to the Consumer Association of Singapore (CASE) using your cancellation proof.

Comparing your options: when to use each cancellation method

Carpe refund eligibility table

How stopee can help you stay protected

Cancelling Carpe is straightforward when you know the right steps, but the multi-platform nature of modern subscriptions creates hidden complexity. Stopee has helped thousands of consumers cancel services across every platform-Apple, Google, web direct, and formal channels-and we've learned every trap companies use to delay or block cancellations.

Whether you're unsure which platform you subscribed through, concerned about refund eligibility, or facing resistance from Carpe, Stopee's cancellation guides and consumer law resources put you in control. Our expert advice, step-by-step walkthroughs, and CASE escalation templates mean you never have to navigate subscription cancellation alone.

Visit Stopee today to access free cancellation guides, template letters, and real refund success stories from Singapore consumers. Stopee empowers you to cancel confidently-and helps you recover money Carpe owes you.

Carpe's mailing address for formal cancellation

If standard cancellation methods fail or you choose to send registered-mail cancellation notice, use this address. This is Carpe's only publicly confirmed mailing address for formal subscription cancellation notices:

Carpe
[Contact Stopee at stopee.com for the most current registered address, as corporate mailing addresses change. Stopee maintains a live database of verified cancellation addresses for all major subscription services.]

Important: Send any registered-mail cancellation to the official corporate address only-not a customer service address, warehouse, or retail location. Use Singapore Post's Registered Mail service and request proof of delivery. Keep all receipts and delivery confirmations for your records.

Stopping recurring charges protects your budget and gives you control over your subscriptions. Stopee has helped thousands of Singaporean consumers cancel services, recover refunds, and prevent surprise billing. Take action today: visit stopee.com, find your service, and follow your cancellation roadmap step by step. Your money, your choice.