Manage Canary

How to cancel canary and reclaim your money in singapore

What canary is and why people cancel

Canary is a subscription-based service that combines device monitoring, video history, and premium app features into tiered plans designed for individuals and small businesses across Singapore. You may have signed up for Canary Premium Service to access 60-day video history, person and package detection, or the Canary Mail Pro upgrade. Whatever brought you here, Stopee is here to guide you through cancelling Canary quickly and reclaiming any money you are owed.

Understanding what canary offers

Canary delivers multiple layers of service. Your subscription might include device monitoring plans starting at S$29.98 monthly, professional monitoring add-ons at S$8.98 per month, or one-time Mail Pro upgrades ranging from S$14.98 to S$149.98. Some users purchase lifetime bundles; others prefer month-to-month flexibility. The key is knowing which tier you chose, because your cancellation path and refund eligibility depend entirely on it.

Why cancellation matters right now

You may be cancelling because you no longer need the monitoring features, you found a cheaper alternative, or you simply forgot about the subscription and want to stop recurring charges. Regardless of your reason, acting fast matters. Monthly plans renew on your billing cycle, and Canary does not refund charges after renewal. Stopee has helped thousands of consumers cancel subscriptions before the next charge lands, and we want to make sure you do too.

Canary pricing and plan breakdown

Before you cancel, understand what you are paying for and which refund window applies to your plan.

Current pricing in singapore

Which plan affects your refund window

This matters enormously. If you subscribed to a monthly service, you have only 3 days to claim a refund from your initial sign-up date. If you chose an annual plan, you have 14 days. One-time purchases like Mail Pro upgrades or lifetime bundles follow different rules entirely. Stopee advises you to check your email confirmation or account dashboard right now to identify which plan you hold, because your next steps depend on this.

How to cancel canary using three methods

Your cancellation route depends on where you subscribed and what you are cancelling.

Cancel via the canary web portal

This is the fastest method if you subscribed directly through Canary's website.

1. Visit my.canary.is in your web browser
2. Log in with your account credentials
   • Use the email address associated with your Canary account
   • Enter your password; use the "Forgot password?" option if needed
3. Navigate to your account settings or subscription management section
4. Locate "Manage Service Plan" or "Subscription Management"
5. Select the subscription you wish to cancel
   • If you have multiple plans (e.g., Premium Service plus Professional Monitoring), you can cancel one or all
6. Click "Cancel Premium Service" or the equivalent cancel button
7. Follow the on-screen prompts to confirm your cancellation
   • Pro tip: Canary often offers a discount or pause option; ignore these if you are certain you want to cancel
   • Take a screenshot of the confirmation message showing your cancellation date

Cancel via apple app store (iOS)

If you subscribed through the Apple App Store on your iPhone or iPad, you must cancel there, not through Canary's web portal. App Store subscriptions do not sync with web portal cancellations.

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the screen
   • This takes you to your Apple ID account settings
3. Select "Subscriptions"
4. Find and tap "Canary" in the list of active subscriptions
5. Tap "Cancel Subscription" or "Edit Subscription"
   • Warning: Do not tap "Confirm" or "Renew Now" by accident; these extend your subscription
6. Confirm your cancellation choice on the pop-up prompt
   • Apple will display your final billing date; verify this matches your expectations
   • Screenshot this confirmation for your records

Cancel equipment orders and bundles via email

If you ordered Canary hardware (cameras, sensors, or complete kits) or signed up for a premium bundle package, you must email support to initiate cancellation.

1. Compose an email to support@canary.is with the subject line "Cancellation Request"
2. Include the following details in the email body
   • Your full name and account email address
   • Your order number (find this in your confirmation email or account dashboard)
   • The name of the plan or bundle you wish to cancel (e.g., "Premium Bundle 24")
   • Your reason for cancellation (optional but helpful)
   • Today's date
3. Send the email and wait for Canary support to reply
   • Pro tip: Canary typically responds within 2-3 business days; save your receipt confirmation from your email provider
   • If you do not hear back within 5 business days, follow up or escalate using Stopee's guidance below
4. Once support confirms cancellation, request a written confirmation email
   • Include this in your cancellation records

Refund eligibility and timelines

Singapore's consumer protection framework gives you specific windows to claim refunds, and Canary's policy is stricter than the law in some cases. Stopee always recommends acting within the refund window because the company will reject claims after the deadline passes.

Refund windows for monthly and annual services

Your refund eligibility depends on your plan type and the date you signed up.

• Monthly additional services: You can claim a refund if you cancel within 3 days of your initial registration. This applies to add-ons only, not to renewals.
• Annual additional services: You can claim a refund if you cancel within 14 days of your initial registration. Renewals are not eligible.
• Warning: Canary does not refund any charges after your subscription renews. If your billing cycle renews on day 4, you have forfeited that month's fee.

Equipment and one-time purchase refunds

Physical equipment and lifetime bundles follow a different refund policy.

• Hardware bought directly from Canary's online store qualifies for a full refund if you return the equipment within 60 days of purchase. International orders are excluded from this guarantee.
• One-time in-app purchases (Mail Pro upgrades, lifetime bundles) typically cannot be refunded after purchase, depending on where you bought them. App Store purchases may be eligible for a refund if requested within 14 days; contact Apple directly for these claims.
• Refunds are generally unavailable if you cancel after your subscription has already renewed or outside the stated refund windows.

How to request a refund

Submitting a cancellation does not automatically trigger a refund. You must request one explicitly.

1. Email support@canary.is with the subject "Refund Request"
2. Include
   • Your account email and full name
   • Your order or subscription ID
   • The date you subscribed (check your confirmation email)
   • The amount charged in SGD
   • A clear statement: "I am requesting a refund because I cancelled within the eligible window"
3. Send the email and request a read receipt
   • Canary should respond within 5-7 business days
4. If Canary refuses or ignores your refund request, escalate to the Consumers Association of Singapore (CASE)
   • CASE handles disputes and can apply legal pressure if Canary breaches the Consumer Protection (Fair Trading) Act

Your consumer rights under singapore law

You have legal protections when cancelling subscriptions in Singapore, and Stopee wants you to know them.

The consumer protection (Fair trading) act

Singapore's Consumer Protection (Fair Trading) Act requires that businesses provide clear information about subscription terms, auto-renewal dates, and cancellation methods before you buy. This law applies to Canary and any subscription service operating in Singapore. If Canary fails to clearly display cancellation instructions, charges you without explicit consent, or makes cancellation unreasonably difficult, you have grounds to dispute the charge with CASE or your bank.

Your cancellation rights

Under the Fair Trading Act, you have the right to:

• Receive a clear, accessible cancellation method that matches the sign-up method (e.g., if you subscribed online, you should be able to cancel online)
• Cancel without penalty, penalty fee, or retention tactics once your initial committed period ends
• Receive a written cancellation confirmation within 5 business days
• Stop all future charges immediately after cancellation confirmation

What to do if canary refuses to cancel

If you have submitted a cancellation request and Canary ignores you or claims you are ineligible, escalate immediately.

1. Document everything
   • Save all emails sent to Canary
   • Screenshot your account settings, subscription status, and cancellation attempts
   • Record dates and times of each contact
2. File a complaint with CASE (Consumers Association of Singapore)
   • Visit case.org.sg or call +65 6100 0315
   • Provide your documentation and explain the situation
   • CASE will mediate on your behalf at no cost
3. Contact your bank or credit card company
   • Request a chargeback if Canary charged you without authorization or refused to honour a cancellation
   • Provide your cancellation attempts as evidence

What happens after you cancel canary

Cancellation is not instantaneous, and understanding the timeline helps you avoid surprises on your next bill.

Access after cancellation

Your access to Canary features continues until the end of your current paid period. If you subscribed on 15 January and cancel on 20 January, you retain full access through 14 February (assuming a monthly plan). You will lose access on 15 February unless you reactivate. Check your account dashboard or confirmation email for the exact access end date; Stopee recommends setting a calendar reminder to verify you have no further charges.

Billing and renewal

The most critical detail: cancellation halts future charges according to your billing cycle date and subscription location (Canary web or App Store). If you cancel via the web portal, the App Store subscription remains active and will charge you again. These are separate systems. Verify that you have cancelled in both places if you subscribed through both.

Your data and account history

Canary retains video history, account data, and clips according to your plan's data retention policy. You can review retention details in your account settings or request specifics by emailing support@canary.is. If you want to preserve any recordings or logs, download them before your access ends. Stopee advises saving any important data before cancellation finalizes.

Common cancellation mistakes and how to avoid them

Cancellation seems simple until you realize you have made a costly error. These are the traps Stopee sees most often, and how to sidestep them.

Mistake 1: cancelling in only one place

If you subscribed through both the Canary website and the Apple App Store, you must cancel in both places. Cancelling on the web does not cancel your App Store subscription, and vice versa. You will continue to be charged in whichever system remains active. Check your billing history to confirm where you subscribed, then systematically cancel everywhere.

Mistake 2: cancelling after renewal

Canary's policy is clear: no refunds for renewals. If your billing date is tomorrow and you cancel today, you will be charged tomorrow and your refund window will expire. Always cancel at least 2-3 days before your next billing cycle. Set a phone reminder now if you are close to renewal.

Mistake 3: confusing cancellation with pause or downgrade

Canary's cancellation screen often presents "pause subscription" or "downgrade to free plan" as alternatives. These are not cancellations. If you want to stop charges entirely, select only the "cancel" option. Do not pause unless you intend to resume.

Mistake 4: not requesting a refund explicitly

Submitting a cancellation request does not automatically generate a refund. You must email support asking for your money back and cite your refund eligibility. Many users skip this step and lose refunds they were entitled to claim.

Mistake 5: ignoring the confirmation deadline

Canary aims to confirm cancellation within 2-3 business days, but delays happen. If you do not receive a confirmation after 5 business days, contact support again. Stopee recommends following up proactively because silence can mean your request was lost in email.

Cancellation checklist for canary

Use this step-by-step checklist to ensure you cancel correctly and recover any refund owed.

How stopee helps you cancel with confidence

Stopee.com is built to simplify subscription cancellation and protect your money. Our platform gives you step-by-step guidance for hundreds of services, from streaming apps to premium software. Whether you are cancelling Canary, ditching a forgotten gym membership, or exiting a costly bundle, Stopee has helped thousands of consumers cancel subscriptions without losing refunds or getting stuck in billing loops.

Visit Stopee today to access templates for refund requests, escalation letters to companies that ignore you, and a database of cancellation instructions for services across Asia-Pacific. We empower you to take back control of your subscriptions and your money.

Contact details and escalation

Canary direct contact

• Support email: support@canary.is
• Web portal: my.canary.is
• Registered entity: Canary Intelligence And Analytics Pte. Ltd., Singapore

Escalation contacts in singapore

• Consumers Association of Singapore (CASE): case.org.sg, +65 6100 0315
• Your bank's chargeback department (if Canary charged you unauthorised amounts)
• Infocomm Media Development Authority (IMDA): imda.gov.sg (if you have issues with the Canary mobile app)

Stopping a subscription is your right, not a privilege. Stopee believes every consumer deserves clarity, speed, and refunds when eligible. If Canary is charging you and you no longer want the service, cancel today using the methods in this guide, request your refund immediately, and do not accept "no" from a company that fails to meet Singapore's consumer protection standards. Stopee remains your advocate every step of the way.