Manage Carly

How to cancel carly: step-by-step guide for singapore subscribers

What is carly and how does it work

Carly is a subscription-based vehicle diagnostic and coding app that reads your car's trouble codes, guides you through maintenance, and unlocks advanced features for supported vehicle brands. You download it to your phone, activate an annual license, and gain access to professional-level vehicle diagnostics without visiting a mechanic.

How carly delivers its service

You access Carly through a mobile app available on iOS and Android devices. The service runs on annual subscription plans, and you can purchase directly through Carly's website or through your device's app store (Apple App Store or Google Play). Each plan tier unlocks different features depending on your vehicle brand and diagnostic needs.

Why people cancel carly

Some subscribers find they no longer need advanced diagnostics after resolving their vehicle issues. Others discover the app doesn't support their vehicle brand, or they prefer traditional mechanic consultations. If you've decided to cancel, understanding your specific purchase channel is crucial-cancellation differs significantly depending on where you bought your subscription.

Your consumer rights when cancelling in singapore

What the consumer protection (Fair trading) act covers

Singapore's Consumer Protection (Fair Trading) Act protects you when purchasing digital services like Carly subscriptions. You have the right to clear information about cancellation terms before purchase, and the right to cancel within a reasonable timeframe if the service is faulty or misrepresented. However, this protection applies differently depending on whether you purchased via Carly's website or through an app store.

Platform-specific consumer protections

If you bought through the Apple App Store or Google Play, Apple and Google's refund policies govern your rights-not Carly's terms alone. Both platforms allow cancellation within 14 days of purchase in certain circumstances. For website purchases, Carly's own cancellation policy applies, though Singapore consumer law still protects you against unfair contract terms. Stopee recommends checking both your platform's terms and Carly's cancellation policy before acting.

Pricing plans and subscription costs in singapore

Current annual license rates

Carly offers multiple annual plans at different price points depending on your vehicle brand. Below is the current pricing available through the Singapore Apple App Store, displayed in Singapore dollars (S$).

Understanding annual billing cycles

Carly charges annually only-there are no monthly or flexible billing options currently available. Your subscription renews automatically on the same date each year unless you cancel before the renewal date. This is critical: if you want to avoid the next charge, you must initiate cancellation at least one month before your renewal date. Stopee advises setting a phone reminder one month before renewal so you don't miss this window.

How to cancel carly subscriptions by purchase method

Cancel a subscription purchased through carly's website

If you bought your Carly license directly from Carly's website, you must contact Carly directly to cancel-they cannot process cancellations through the app itself. Follow these steps carefully, and aim to complete them at least one month before your renewal date.

1. Gather your proof of purchase: locate your invoice or order confirmation email from Carly. You'll need this to prove your subscription details.
   • Check your email inbox (including spam folders) for any receipt from Carly or your payment provider.
   • If you can't find your invoice, log into your Carly account on the website and download it from your account settings if available.
2. Compose your cancellation request. Use Carly's official contact form on their website or draft an email to interaktion@mycarly.com.
   • In the subject line or message, write: "App Cancel Automatic Renewal"
   • Include your full name, email address, and the email associated with your Carly account.
   • State your renewal date and confirm you wish to cancel.
3. Attach your invoice or proof of purchase to your message.
   • Scan or take a clear photo of your invoice if you have a physical copy.
   • Attach it as a PDF or image file to your email.
4. Send your request and monitor for a reply. Carly's team will confirm receipt and process your cancellation.
   • Allow 5-10 business days for a response, though it may come faster.
   • Keep the confirmation email-you'll need it as proof if billing issues arise later.

Warning: Carly states they cannot cancel website subscriptions after the renewal date has passed. If you miss the one-month window, your account will auto-renew and you'll be charged for another year. Your access continues until the end of your paid period, but you'll need to chase a refund separately.

Cancel a subscription purchased through apple app store

If you bought your Carly subscription through your iPhone or iPad, you manage the cancellation entirely through Apple-Carly cannot do it for you. Here's how to cancel on your Apple device.

1. Open the Settings app on your iPhone or iPad.
   • Tap your name at the top of the Settings menu.
   • Select "Subscriptions" from the account options.
2. Find Carly in your active subscriptions list.
   • Scroll through all active subscriptions until you locate "Carly".
   • If Carly doesn't appear, check under "Expired" to confirm it's active.
3. Tap on Carly to open your subscription details.
   • You'll see your renewal date, pricing, and subscription status.
4. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple may present you with a discount offer to retain your subscription-scroll past this if you want to proceed with cancellation.
   • Confirm your cancellation when prompted.
5. Verify the cancellation was successful.
   • Your subscription status should change to "Expires on [date]".
   • You'll receive a confirmation email from Apple shortly.

Pro tip: Apple processes refunds separately from subscription cancellation. If you cancel within 14 days of purchase and believe you deserve a refund, you can request one directly from Apple after cancellation. Stopee recommends checking your Apple App Store purchase history and requesting a refund through the "Report a Problem" option if you qualify.

Cancel a subscription purchased through google play store

Android users who subscribed through Google Play manage their cancellation through the Google Play app on their device. Carly does not process Google Play cancellations, so you handle this directly with Google.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap your profile icon in the top-right corner.
   • Select "Subscriptions" from the dropdown menu.
2. Locate Carly in your active subscriptions.
   • Scroll until you find "Carly" listed.
   • If it's not visible, check your subscription history to confirm it's active.
3. Tap on Carly to view your subscription details.
   • You'll see your next billing date and renewal amount.
4. Tap "Cancel Subscription" or "Manage" and select "Cancel".
   • Google Play may offer you a retention discount-ignore this if you're determined to cancel.
   • Confirm your cancellation when the system asks you to verify.
5. Confirm cancellation in your email.
   • Google sends a confirmation email confirming your subscription has ended.
   • Keep this email for your records.

Pro tip: Like Apple, Google Play allows refunds within 14 days of purchase for eligible subscriptions. If you cancelled within 14 days and believe the service didn't meet your expectations, you can request a refund through your Google Play purchase history. Google's customer service team reviews these requests case-by-case.

What happens after you cancel carly

Your access and service period after cancellation

When you cancel, your Carly subscription doesn't end immediately. Your access continues until the end of your paid period-if you cancel mid-cycle, you keep all features until your next would-be renewal date. This means you can still use Carly's full diagnostics and coding tools for whatever time remains on your subscription. You'll lose access only after that paid period expires.

Preventing future automatic renewals

Cancellation stops all future charges. Your account will not renew automatically after your current subscription ends. If you ever want to resubscribe later, you'll need to purchase a new license manually. Stopee advises checking your cancellation confirmation email to verify the exact date you lose access-mark it on your calendar so you're not surprised.

Refund eligibility and what to expect

Refunds for carly website purchases

Carly's official refund policy states that they do not issue refunds once the service has begun. Refunds are rare after the initial purchase, and they evaluate refund requests on a case-by-case basis. In practice, this means a straightforward refund is unlikely unless you can demonstrate that the service is faulty, doesn't work as described, or was purchased in error within a very narrow window.

Refunds for apple app store purchases

You cannot request refunds from Carly for App Store subscriptions-you must contact Apple directly. Apple's policy allows refund requests within 14 days of purchase if the app didn't meet your expectations or doesn't work as advertised. To request a refund, visit your Apple Account settings, find your Carly purchase in "Purchase History", and select "Report a Problem". Describe why you want a refund, and Apple's team will review your claim within a few business days.

Refunds for google play subscriptions

Similarly, Google Play subscribers cannot request refunds from Carly-you must go through Google. Google Play's refund window is also approximately 14 days from purchase. To request a refund, open the Google Play Store, navigate to your subscriptions, select Carly, and choose "Report a Problem" or "Request a Refund". Explain your reason, and Google will respond within 48 hours in most cases.

Exceptions and faulty service scenarios

If Carly fails to deliver its advertised features, shows significantly reduced functionality, or doesn't support your vehicle when it should, you have stronger grounds for a refund under Singapore's consumer protection law. Document the issue: take screenshots, note error messages, and keep records of when you discovered the problem. Present this evidence to Apple, Google, or Carly (depending on your purchase channel) as proof of breach. Stopee recommends being specific about what didn't work and how it differs from Carly's stated features.

Common mistakes when cancelling carly

Cancelling a subscription should be straightforward, but many subscribers stumble into avoidable traps. Understanding these mistakes helps you navigate the process cleanly and protects you from unexpected charges.

Waiting until the last minute to cancel

The biggest mistake is delaying cancellation until days before your renewal date. Carly requires website cancellations at least one month in advance. If you wait until the last week, your request may arrive too late to process before auto-renewal triggers. You'll then be charged for another year and forced to pursue a refund through separate channels-a far more frustrating process. Set a reminder for 35 days before your renewal date and cancel immediately.

Confusing your purchase channel

Many subscribers forget where they originally bought their subscription. If you purchased through Apple but try to cancel via the Carly website, nothing happens. Conversely, if you bought directly from Carly but look for cancellation options in the app, you'll find nothing. Before taking action, check your confirmation email or your payment method to confirm whether you used Carly's website, Apple App Store, or Google Play. This single step prevents wasted time.

Assuming the app cancellation means account cancellation

Simply uninstalling the Carly app does not cancel your subscription. Your account remains active, auto-renewal is not disabled, and you'll still be charged on your renewal date. You must explicitly cancel through your purchase channel-not through the app itself. Stopee emphasizes this because many users believe deleting the app is enough.

Not keeping cancellation confirmation

After you cancel, preserve your confirmation email. If a billing dispute arises later or Carly charges you after you've cancelled, this email is your proof that you acted correctly. Without it, you'll struggle to convince your bank or app store that the charge was unauthorized.

Checklist for cancelling carly successfully

Use this checklist to ensure you cancel correctly and protect yourself from billing mistakes or lost access.

How stopee helps you navigate subscription cancellations

Why subscription cancellation matters

Managing digital subscriptions is a skill every consumer needs today. Hundreds of apps auto-renew silently, draining your account if you're not vigilant. Stopee exists to demystify this process. Our mission is to give you clarity on how to cancel any subscription efficiently, protect your money, and reclaim control of your digital spending.

Stopee's approach to consumer empowerment

Stopee doesn't just tell you the steps-we explain the strategy. We flag dark patterns that companies use to trap you, highlight consumer law protections that work in your favour, and provide checklists that eliminate guesswork. For services like Carly, Stopee has helped thousands of consumers navigate multi-channel cancellations, recover refunds, and avoid surprise renewals. Our guides are written by subscription and cancellation specialists who've handled every scenario imaginable.

Contact details and escalation address

Carly's official contact channels

If you need to reach Carly directly for cancellation support or billing issues, use these verified contact methods.

• Email: interaktion@mycarly.com (primary contact for cancellation requests)
• Website contact form: available on Carly's official website for service inquiries
• Postal address (for formal cancellation notice): Carly operates from Germany; you may send registered cancellation letters to their German address if email cancellation fails

Escalation if carly doesn't respond

If Carly ignores your cancellation request or refuses to process it despite your compliance with their terms, escalate through your payment method. Contact your bank or credit card issuer and file a chargeback dispute, citing the unprocessed cancellation request. If you purchased through Apple or Google, report the issue to their support teams as well. Both platforms can force refunds for unauthorized charges or failed cancellation services.

Cancelling Carly doesn't have to be complicated. By identifying your purchase channel, cancelling at least one month before renewal, and keeping confirmation emails, you protect yourself from unwanted charges and frustration. Stopee has helped thousands of consumers cancel smoothly, recover refunds, and stay in control of their subscriptions. Whether you're done with vehicle diagnostics or simply need to trim your digital spending, these steps ensure you cancel correctly the first time. Take action today, and reclaim your account.