Manage Cargo

How to cancel cargo and protect your portfolio site

Understanding cargo and why you might cancel

Cargo is a subscription-based platform designed for creatives and small business owners who want to build portfolio websites and manage simple e-commerce without heavy coding. You get real-time editing, custom domains, and optional payment processing through monthly or yearly plans.

Whether you've outgrown the platform, found a better alternative, or simply need to pause your subscription, cancelling Cargo is straightforward-but only if you know the right steps. At Stopee, we help thousands of users navigate cancellations safely and recover what they're entitled to, so let's walk through this together.

Common reasons to cancel cargo

You might cancel because your portfolio needs have changed, you've upgraded to a more robust e-commerce platform, or the monthly cost no longer fits your budget. Some users switch to tools with better integration options or lower fees. Understanding your reason helps you decide whether to cancel completely or downgrade to Cargo's free tier instead.

Free tier alternative

Before you cancel, know this: Cargo offers a Free Basic Service level that remains available after you unsubscribe from paid plans. You'll lose premium features like custom domains and advanced editing, but you can keep a simple portfolio live at no cost. This is useful if you want to preserve your work while stepping back temporarily.

Cargo pricing in singapore

Cargo's rates are published in USD, so we've converted them to Singapore dollars (SGD) for your reference. The platform charges either monthly or yearly-annual billing gives you a discount of roughly 26 percent compared to paying month-to-month.

Official pricing table

Pro tip: If you're on a yearly plan and cancel mid-cycle, Cargo will not refund unused months. Check your billing date before you proceed-you might save money by waiting until your renewal date approaches.

How to cancel cargo

Cargo offers one main cancellation method: through your account's web-based admin panel. There are no mobile apps to navigate, and subscription apps like Apple App Store or Google Play do not distribute Cargo, so you won't find a cancellation option there.

Step-by-step cancellation via the admin panel

1. Sign in to your Cargo account
   • Visit the Cargo website and log in with your email address and password.
   • If you've forgotten your credentials, use the password reset link on the login page.
2. Navigate to account settings
   • Once logged in, look for the Settings menu or icon (usually a gear symbol).
   • Select "Site Details" or "Plan" from the settings menu.
3. Find your current plan
   • You'll see your active subscription listed with the plan name (e.g. "Cargo Standard") and next billing date.
   • The current plan section will display your renewal amount and cycle.
4. Click the unsubscribe or cancel button
   • Select "Unsubscribe," "Cancel subscription," or similar language near your plan details.
   • Cargo may ask for a reason or feedback-this is optional, but your input helps the company improve.
5. Confirm your cancellation
   • A confirmation message will appear. Read it carefully to confirm the effective date (usually end of the current billing period).
   • You may receive a confirmation email; save this for your records.

Warning: Cargo's unsubscribe button is typically on the Settings page-not buried in a separate Account or Billing menu. If you can't find it, check the Help section or contact support before trying alternative methods.

Important note on mobile apps

Cargo does not publish native mobile apps for iOS or Android. You cannot cancel through the Apple App Store, Google Play, or any third-party app marketplace. You must use the web admin panel, even if you manage your site primarily on mobile. Simply open Cargo in a mobile web browser and follow the steps above.

What happens after you cancel cargo

Cancelling Cargo is a one-way change that takes effect at the end of your current billing cycle, not immediately. Understanding what comes next helps you prepare and avoid losing work you want to keep.

Timeline and access

Your cancellation becomes active on your next renewal date. Until then, you keep full access to all paid features you're currently using. After the cycle ends, your site reverts to the Free Basic Service tier, and you lose premium features like custom domains and advanced editing tools.

Pro tip: If you're mid-cycle and concerned about losing access to your portfolio before you're ready, consider waiting until closer to your renewal date to cancel. This gives you maximum time to migrate your content or plan your next move.

Billing after cancellation

Cargo will not charge you again after the current billing period ends. No surprise renewals, no hidden charges. If you're currently on a yearly plan that renews on 15 March 2025, your cancellation takes effect on 14 March 2025 at the end of business. From 15 March onward, you're on the free tier with no recurring charges.

Data and content preservation

When you move to the Free Basic Service, paid features disappear-but your core content typically remains viewable. However, custom domains will stop working, and premium editing tools vanish. Before you cancel, download or back up any content, design files, or customer data you need. Cargo does not guarantee long-term storage of work on free accounts, so don't rely on the platform as your sole backup.

Refunds and your consumer rights in singapore

Cargo's refund policy is strict, but Singapore consumer law offers protections that may help you recover money in specific situations. Stopee has helped users understand these rights, and we'll show you how to invoke them if the service falls short.

Cargo's stated refund policy

Cargo clearly states that paid subscription amounts are non-refundable, even if you cancel before your billing cycle completes. If you pay S$226.80 for a year of service and cancel after three months, Cargo will not refund the remaining nine months. This policy applies to all plans-Standard and Commerce add-ons alike.

Consumer protections under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair practices and misleading claims. If you can demonstrate that Cargo's service was defective, did not match its description, or failed to perform as promised, you may have grounds to request a refund or credit-regardless of Cargo's no-refund policy.

For example, if custom domains didn't work as advertised, or the real-time editing feature was broken for months, you have leverage. Document all issues with screenshots, timestamps, and communication records.

Steps to pursue a refund if the service failed

1. Document the issue
   • Take screenshots of errors, broken features, or misleading marketing copy.
   • Note exact dates and times when the problem occurred.
   • Save any relevant emails or support tickets.
2. Contact Cargo's support team
   • Explain the defect or misrepresentation clearly and request a partial or full refund.
   • Reference the specific feature that failed and how it affected your use.
   • Keep copies of all correspondence.
3. Escalate if Cargo refuses
   • If Cargo denies your request, file a complaint with the Consumers Association of Singapore (CASE).
   • CASE can mediate disputes and may pressure Cargo to offer a settlement.
   • Include all documentation and show that the service did not deliver what was promised.

Pro tip: Keep your cancellation separate from a refund claim. Cancelling your subscription and claiming a refund are two different actions. You can cancel first (to stop future charges) and then pursue a refund claim if the service was defective.

Common cancellation mistakes to avoid

Many users inadvertently lock themselves into longer commitments or lose access to their sites by cancelling without planning ahead. Let's walk through the traps, so you don't fall into them.

Mistake 1: cancelling without backing up your content

Your site will lose custom domain access and premium editing tools once the free tier kicks in. If you need your portfolio for job applications, client pitches, or business records, export everything before the cancellation takes effect. Cargo doesn't guarantee your content stays live indefinitely on a free account.

Mistake 2: cancelling mid-year and expecting a refund

Cargo's policy is ironclad: no refunds for early cancellation. If you pay upfront for 12 months and cancel after 2, you forfeit those 10 months. Check your renewal date and time your cancellation accordingly. If the service genuinely failed, pursue a refund claim separately through CASE-but don't cancel hoping for money back.

Mistake 3: looking for a cancellation button in your mobile app

Cargo has no mobile app. If you've been accessing your site via mobile browser, you may not realize cancellation only works in the web admin panel. Don't waste time searching the App Store or Google Play.

Mistake 4: not confirming your cancellation date

After you unsubscribe, Cargo sends a confirmation email stating when your access to paid features ends. If you don't see this email within 24 hours, log back in to verify the cancellation went through. A missing email doesn't mean you're cancelled-check your account settings.

Checklist before you cancel cargo

Use this checklist to ensure you've covered all bases before you hit the unsubscribe button.

When to keep your cargo subscription

Not every reason to consider cancelling means you should go through with it. Sometimes a quick fix or plan adjustment serves you better than leaving entirely.

Keep paying if you need the custom domain

Cargo's custom domain feature is convenient and included in the Standard plan. If your business or portfolio depends on a branded web address, the cost may be justified. Switching hosts just to save S$18-26 per month could cost far more in rebranding and migration headaches.

Keep paying if you use the commerce add-on

If you sell through Cargo and appreciate zero transaction fees, cancelling means you'd lose that advantage on a free tier. Calculate whether the S$7-12 monthly add-on cost is worth it relative to your sales volume. For many small sellers, it is.

Downgrade instead of cancelling

Cargo may offer plan downgrades or pauses that you haven't explored. Reach out to support to ask if you can freeze your subscription temporarily or move to a lower tier. This preserves your site and domain while cutting costs.

Your consumer rights and escalation steps in singapore

Beyond refunds, you have broader protections under Singapore's Consumer Protection (Fair Trading) Act. Stopee helps users understand and exercise these rights, especially when a company resists fair resolution.

What the law protects you against

The Act prohibits misleading or deceptive conduct, unconscionable conduct, and unfair contract terms. If Cargo advertised features that don't work, used dark patterns to hide cancellation options, or locked you into unfair terms, you have grounds to file a complaint.

How to escalate a complaint to CASE

1. Gather all evidence
   • Collect emails, screenshots, invoices, and support correspondence.
   • Document the date and nature of the unfair practice or defect.
   • Write a brief summary of what went wrong and what you're seeking (refund, credit, cancellation without penalty, etc.).
2. File a complaint with CASE
   • Visit the Consumers Association of Singapore website (case.org.sg).
   • Submit your complaint via their online form or visit in person.
   • Pay the small filing fee (typically SGD $20-50 depending on the claim amount).
3. Participate in mediation
   • CASE will contact Cargo and request their response.
   • Both parties are invited to mediation. Attend if possible-many disputes settle at this stage.
   • If mediation fails, CASE can refer you to arbitration or court proceedings, though most issues resolve earlier.

Pro tip: File your complaint within one year of the incident. After 12 months, your claim loses strength and CASE may decline to hear it. Act promptly if you discover a recurring problem.

Summary and your next steps

Cancelling Cargo is a simple process-log in, find your plan, and click unsubscribe. Your access ends at the billing cycle's close, and you revert to the free tier. No refunds are issued for early cancellation under Cargo's policy, but Singapore's consumer laws may protect you if the service was defective.

Before you cancel, back up your content, confirm your billing date, and verify whether waiting until renewal would save you money. If you encounter issues or Cargo refuses a legitimate refund claim, escalate to the Consumers Association of Singapore for mediation.

Stopee has helped thousands of consumers cancel subscriptions, recover refunds they were entitled to, and protect their data throughout the process. Whether you're leaving Cargo today or exploring alternatives, Stopee is here to guide you through every step. Visit stopee.com to access guides for cancelling other services, file templates for complaints, and expert advice on your consumer rights in Singapore. Our team at Stopee remains committed to empowering you to cancel fairly and recover what's rightfully yours.

Cargo cancellation contact information

If you need to contact Cargo directly to report a technical issue or request help with cancellation, use the contact or support section within your admin panel. Cargo does not publish a physical mailing address or phone number; all support is handled through the web portal.