Manage Dossier

How to cancel dossier: your complete singapore guide to ending your subscription

What dossier is and why you might want to cancel

Dossier is a fragrance retailer that brings affordable, luxury-inspired perfumes directly to your door. You can buy individual bottles through their website or mobile app, or sign up for a subscription plan that delivers curated scents on a regular schedule. Thousands of Singapore consumers use Dossier for convenient access to quality fragrances without premium price tags.

If you've decided that Dossier no longer fits your needs, or if you've received a shipment that doesn't match your expectations, cancelling is straightforward when you know the right steps. This guide walks you through every cancellation method, refund timeline, and consumer protection you're entitled to under Singapore law.

Where you bought dossier matters for cancellation

How you cancel depends entirely on where you purchased your subscription. You may have bought through Dossier's official website, the Apple App Store, or Google Play. Each platform has its own cancellation process, and understanding which applies to you saves time and frustration.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods and services, including fragrances and subscriptions from Dossier.

What the law guarantees you

Under the Consumer Protection (Fair Trading) Act, Dossier must ensure that products and services match their description, are of acceptable quality, and are fit for purpose. If you receive a perfume that's damaged, faulty, or significantly different from what was advertised, you have the legal right to request a refund or replacement.

If Dossier refuses to honour a valid refund claim, you can escalate your complaint to the Consumers Association of Singapore (CASE) at www.case.org.sg. They provide mediation services at no cost to you.

Cancellation timelines and your right to change your mind

If you purchased a subscription through Dossier's website, you have 14 days from the date of the transaction to cancel and request a full refund under distance selling regulations. This "cooling-off period" applies to online purchases only. App Store purchases follow Apple or Google's refund policies instead, which typically allow refunds within 48 hours of purchase if the subscription hasn't been used.

How to cancel dossier: method by method

Your cancellation route depends on which platform holds your subscription account.

Cancel your dossier subscription through the apple app store

If you subscribed via iPhone, iPad, or the Mac App Store, Apple handles your billing and cancellation directly. Follow these steps to stop your subscription immediately.

1. Open the App Store on your iPhone, iPad, or Mac.
   • On iPhone or iPad: tap the profile icon at the top right of the App Store home screen.
   • On Mac: click your name or profile picture in the top-right corner of the App Store window.
2. Tap or click "Subscriptions" from the menu.
   • You'll see all active subscriptions tied to your Apple ID.
3. Find and select "Dossier" from the list.
   • Review your billing date and renewal amount before proceeding.
4. Tap or click "Cancel Subscription" at the bottom of the screen.
   • A confirmation message will appear.
5. Confirm your cancellation choice.
   • Your subscription will end at the close of your current billing period; you won't be charged again.

Pro tip: Apple typically allows refunds if you cancel within 48 hours of your subscription renewal date. If you've just been charged and want a refund, request one through the "Report a Problem" option on your receipt in the App Store.

Cancel your dossier subscription through google play

Android users who subscribe via Google Play follow a similar but slightly different cancellation path. Stopee recommends completing this process on your phone rather than a computer, as Google's mobile interface is most straightforward.

1. Open the Google Play Store app on your Android device.
   • Make sure you're signed in to the Google account that holds the Dossier subscription.
2. Tap your profile icon in the top-right corner.
   • Select "Payments and subscriptions" from the menu.
3. Tap "Subscriptions" to view all active subscriptions.
   • You'll see your subscription name, next renewal date, and payment amount.
4. Select "Dossier" from the list.
   • Review the subscription details one final time.
5. Tap "Cancel subscription" at the bottom.
   • Google will ask you to confirm your cancellation reason.
6. Confirm the cancellation.
   • Your access continues until your current billing cycle ends, then stops automatically.

Warning: Google Play's refund window is typically 48 hours from your renewal charge. If you've just been billed and want a refund, contact Google Play support through the app's Help Centre and select "Subscriptions and billing" to request one.

Cancel a dossier subscription purchased directly from their website

If you signed up for a Dossier subscription directly through dossier.co, you'll manage cancellation through Dossier's customer support, not through a third-party platform. This method offers you the most direct contact with Dossier's team.

1. Visit Dossier's official website and log into your account.
   • Use the email and password you registered with.
2. Navigate to your account settings or subscription page.
   • Look for a "My Subscriptions" or "Account" section in your profile.
3. Locate your active Dossier subscription plan.
   • Review your next billing date and renewal amount.
4. Select the option to cancel or manage your subscription.
   • If no self-service option appears, proceed to Step 5.
5. Contact Dossier customer service if self-service cancellation isn't available.
   • Email their support team or use their live chat feature (available on their website).
   • Request cancellation of your subscription and ask for written confirmation.
6. Confirm receipt of your cancellation confirmation email.
   • Keep this email as proof of your cancellation request.

Pro tip: Stopee recommends requesting your cancellation via email rather than live chat, so you have a timestamped record. Use a subject line like "Subscription Cancellation Request - [Your Account Email]" for clarity.

Request a refund for a web order that hasn't shipped

If you've placed a one-time order (not a subscription) and haven't received your shipment yet, you can cancel that order and request a full refund.

1. Log into your Dossier account on their website.
   • Go to "Order History" or "My Orders" in your account menu.
2. Find the order you wish to cancel.
   • Check its status; if it shows "Processing" or "Pending," it hasn't shipped yet.
3. Select "Cancel Order" if that option is available.
   • Complete any confirmation prompts.
4. If the cancel button doesn't appear, contact Dossier support immediately.
   • Provide your order number and email address.
   • Request order cancellation and a full refund before the order ships.
5. Confirm that your order has been cancelled and a refund has been initiated.
   • Ask for an estimated refund timeline; Stopee notes that Dossier typically processes these within 14 days.

What happens to your access after you cancel

Cancelling your subscription doesn't mean instant loss of access; understanding your final window helps you plan.

Your access period after cancellation

If you cancel an app-based subscription (Apple or Google Play), you retain access to your account and any features until the end of your current paid billing cycle. For example, if you renew on the 15th of each month and cancel on the 20th, you keep access until the 14th of the following month. After that date, the service stops and no further charges occur.

If you cancel a web-purchased subscription directly with Dossier, the timeline depends on their terms; Stopee recommends confirming your final access date in your cancellation confirmation email.

Your account data and membership information

Cancelling your subscription does not automatically delete your account or personal data. Your profile, order history, and saved preferences typically remain in Dossier's system. If you wish to have your data removed entirely, you'll need to submit a separate data deletion request through Dossier's privacy settings or contact their support team directly.

Unused store credits and loyalty balances

Dossier's terms state that any unused store credits, loyalty points, or membership discounts are generally forfeited when you cancel your subscription. Before you cancel, Stopee recommends checking your account for any available credits and using them to purchase products before your cancellation takes effect.

Refunds: timelines, methods, and what to expect

Understanding Dossier's refund policy helps you know exactly when money returns to your account.

Refunds for web purchases and returned items

Dossier allows returns within 30 days of delivery for bottles purchased through their website. You can return unopened or unused products for a refund, minus a processing fee of SGD 3.99 per bottle. Shipping costs are non-refundable. Once Dossier receives your return, refunds are processed within 14 days back to your original payment method.

Warning: The 30-day return window starts from your delivery date, not your purchase date. Stopee advises checking your delivery confirmation to confirm when your clock started.

Refunds for app store subscriptions

If you purchased through Apple App Store or Google Play, refunds follow each platform's policy, not Dossier's. Apple typically allows refunds within 48 hours of a renewal charge if you request one immediately. Google Play offers a similar 48-hour window. Both require you to initiate the refund request directly through their respective apps; Dossier does not process these refunds.

Refund processing and payment methods

Dossier refunds are credited to the card, digital wallet, or payment account you used to purchase. If you used a debit card, the refund may take 5-10 business days to appear in your bank account, depending on your bank's processing time. Credit card refunds typically appear within 3-5 business days. Stopee recommends checking with your bank if a refund doesn't arrive within the stated timeframe.

Dossier subscription plans and pricing

Understanding your current plan helps you decide whether cancellation is the right choice.

Note: Pricing shown is current as of February 2026 and may vary by region or promotion. Check the Dossier app or website for live pricing in Singapore.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds simple, but small oversights can delay your refund or leave you charged longer than expected.

Mistake 1: deleting the app instead of cancelling the subscription

Removing the Dossier app from your phone does not cancel your subscription. Your billing continues invisibly in the background, and you'll be charged on your renewal date. Always cancel through the app store settings before deleting the app.

Mistake 2: missing the app store refund window

Apple and Google have strict 48-hour refund windows from your renewal charge. If you contact them on day three, they will likely deny your refund request. Stopee advises checking your email for renewal notifications and acting immediately if you want a refund.

Mistake 3: assuming dossier will refund store credits automatically

Once you cancel, any unused store credits vanish. You won't receive a cash refund for these credits. Spend them on fragrances before you cancel, or you lose them entirely.

Mistake 4: not keeping cancellation confirmation

If Dossier or the app store later claims you never cancelled, you'll need proof. Stopee strongly recommends taking a screenshot of your cancellation confirmation and saving the confirmation email. This protects you if a charge appears unexpectedly.

Your cancellation checklist

Run through this list before and immediately after cancellation to ensure nothing falls through the cracks.

When to escalate: your rights and next steps

If Dossier refuses to honour a valid cancellation request or refund claim, you have consumer protection channels available to you.

Escalation steps in singapore

First, send a formal written request to Dossier's customer service team via email. State your issue clearly, include your order number or account email, and request a response within 14 days. If Dossier does not respond or denies your claim unfairly, lodge a complaint with the Consumers Association of Singapore (CASE) at www.case.org.sg. CASE offers free mediation and can pressure companies to honour valid claims under the Consumer Protection (Fair Trading) Act.

Stopee notes that CASE's intervention carries significant weight; most companies resolve complaints quickly once CASE is involved.

Should you cancel or keep your dossier subscription?

Before you click cancel, ask yourself whether the service genuinely no longer fits your needs, or whether a temporary pause or plan downgrade might work better.

If cost is your only concern, consider downgrading to Dossier Flex (SGD 14.99/month) instead of cancelling entirely. You'll pause your spending while keeping access to member discounts and future orders.

How to contact dossier directly

For any issues not resolved through self-service cancellation, use these official contact channels.

Customer support and mailing address

Dossier is operated by 13 Scents Inc. For formal written cancellation notices or if you cannot reach customer support through their website, send your request via registered mail to the following address:

13 Scents Inc. (Dossier)
Corporate headquarters address available on dossier.co
Singapore

Stopee recommends using registered mail for formal cancellation requests if Dossier's online support is unresponsive. This creates a dated, traceable record that protects you legally. Include your full name, account email, order numbers, and a clear statement of your cancellation request in the letter.

Digital support options

For faster responses, use Dossier's live chat feature or email support through their official website. Response times typically range from 24 to 48 hours. Always keep copies of your support tickets and email confirmations.

Summary: your path forward

Cancelling Dossier is a straightforward process once you identify your subscription platform and follow the correct steps. Whether you're an Apple App Store subscriber, Google Play user, or web-purchaser, Stopee has walked you through each route with precision and practical warnings. Remember that Singapore's Consumer Protection (Fair Trading) Act protects your rights to refunds and fair treatment; don't hesitate to escalate to CASE if Dossier fails to honour a valid claim.

Most cancellations take effect at the end of your current billing cycle, so you'll retain access until then. Check your account for unused credits before cancelling, and always keep your cancellation confirmation as proof.

Stopee has helped thousands of consumers cancel unwanted subscriptions and recover legitimate refunds. Whether you're stepping away from Dossier or simply need clarity on your options, you now have the knowledge and legal backing to move forward confidently. If you encounter resistance or unexpected charges after cancellation, remember that CASE is your free escalation partner in Singapore.