Manage Evite

How to cancel evite and recover your event management investment

What is evite and why people use it

Evite is an online platform for creating digital invitations, tracking RSVPs, and managing guest lists for social and small business events. You can access it via the web or mobile apps on iOS and Android. The service offers free basic features alongside premium plans like Evite Pro and single-event invitation packs that unlock more guests, ad-free designs, and customisation options.

Many Singaporeans use Evite to streamline their event planning, but some discover after purchase that they do not need the premium features or that their plans have changed. If you are in that position, Stopee is here to guide you through cancellation with clarity and confidence.

Free and paid tiers

Evite's free tier lets you create basic invitations, but paid options unlock larger guest lists, premium templates, and ad-free invitations. You can purchase a 3-month subscription (Evite Pro) or single-event packs with different guest or invitation limits.

Where you can purchase evite

You can buy Evite plans directly from their website or through the iOS App Store or Google Play. Each purchase method has its own cancellation process, which matters when you decide to cancel.

Understanding evite's refund policy in singapore

Evite's standard policy states that all sales are final and non-refundable, including unused time or credits. However, your consumer rights in Singapore offer stronger protections than Evite's terms alone, and understanding them is your first lever for recovery.

What evite will and will not refund

Web-based purchases (Party Pass, Evite Pro, single-event packs) are non-refundable under Evite's stated policy. The company does not issue refunds for unused portions of a subscription or for credits you do not spend. Limited exceptions exist for accidental double charges, site bugs, or event cancellations, but these are discretionary and require a direct support request.

Pro tip: If you purchased via Google Play or the iOS App Store, refunds bypass Evite entirely and go through Google or Apple's own refund processes, which are often more consumer-friendly than Evite's policy.

Your rights under singapore consumer law

Singapore's Consumer Protection (Fair Trading) Act protects you in ways Evite's "all sales final" policy does not fully acknowledge. You have the right to cancel digital services within a reasonable timeframe if the service does not match what was advertised or fails to perform as described. If Evite's features did not work, were misrepresented, or if you were charged without clear consent, you have grounds to dispute the charge with your bank or payment provider.

The Consumers Association of Singapore (CASE) can escalate disputes if Evite refuses to engage. Stopee recommends documenting every communication and keeping screenshots of your purchase and any error messages.

How to cancel evite on the web

If you subscribed directly via Evite.com, follow these steps to cancel before your next billing date.

1. Log in to your Evite account at Evite.com using your email and password.
   • If you cannot remember your password, click "Forgot password" and reset it via the email link sent to you.
2. Navigate to your account Settings menu, usually found in the top-right corner or in a dropdown under your profile name.
   • Look for "Account Settings," "Billing," or "Subscriptions."
3. Select "Order History" or "Subscriptions" to view all active purchases and recurring plans.
   • You may see multiple items if you have purchased single-event packs or a multi-month plan.
4. Find your Evite Pro subscription or the active plan you wish to cancel.
   • Look for the renewal date; cancellation takes effect at the end of the current billing cycle.
5. Click the "Cancel" or "Cancel Subscription" button next to the plan.
   • Evite may ask you to confirm the cancellation and select a reason (optional feedback).
6. Confirm the cancellation by clicking the final "Confirm" button.
   • You should receive a cancellation confirmation email within minutes.
7. Keep a copy of the confirmation email as proof of cancellation.
   • Note the cancellation date and your final billing date so you know when access ends.

Warning: Cancellation on the web takes effect at the end of your current billing term, not immediately. You will retain access to paid features until that date arrives, then your account reverts to the free tier.

Cancel evite via google play

If you purchased Evite through Google Play on an Android device, cancellation happens in the Play Store app, not through Evite's website.

1. Open the Google Play Store app on your Android phone or tablet.
   • Tap the profile icon in the top-right corner.
2. Select "Manage my subscriptions" or "Subscriptions" from the menu.
   • This shows all active subscriptions you manage via Google Play.
3. Find and tap the Evite subscription you wish to cancel.
   • The list displays the renewal date and the amount you are charged.
4. Tap "Cancel subscription."
   • Google Play will ask you to confirm and may offer you a discount to stay.
5. Confirm your cancellation by tapping "Yes, cancel subscription."
   • Your subscription ends on the date shown; you keep access until then.
6. Google Play sends a confirmation email to your registered account.
   • Save this email as proof that you cancelled within the billing cycle.

Pro tip: Google Play often offers a 15-day refund window if you cancel within 15 minutes of purchase. If you just bought an Evite plan, cancelling immediately may trigger a refund; Stopee recommends trying this first before waiting until the next billing date.

Cancel evite via the iOS app store

If you purchased Evite through the iOS App Store on an iPhone or iPad, use Apple's subscription management system to cancel.

1. Open the Settings app on your iOS device.
   • Tap your name at the top of the screen.
2. Select "Subscriptions" from the menu.
   • This shows all active subscriptions tied to your Apple ID.
3. Find the Evite subscription in the list.
   • Tap it to see the renewal date and current price.
4. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will confirm the cancellation details and ask you to verify your choice.
5. Confirm by tapping "Confirm Cancellation."
   • You keep access to paid features until the renewal date arrives.
6. Check your email for Apple's cancellation confirmation.
   • Keep this for your records in case you need to escalate a billing dispute.

Warning: Apple's refund window is shorter than Google Play's. You have 14 days from initial purchase to request a refund; cancellation alone does not guarantee money back after that window closes. If you are within 14 days, contact Apple directly to request a refund alongside cancellation.

What happens to your events and data after cancellation

Many people worry that cancelling Evite will erase their events and guest lists. Understanding what happens next reduces anxiety and helps you plan your next steps.

Your access after cancellation

After you cancel, you retain full access to paid features until the end of your current billing term. Once that date passes, your account reverts to the free tier. You can still view your event invitations, guest lists, and RSVP data; Evite does not delete your events when you cancel a subscription.

However, you lose the premium benefits linked to your paid plan, such as ad-free invitations, larger guest limits, or advanced customisation. If your event required those features, plan ahead and do not cancel until after your event concludes.

Data retention and account deletion

Evite retains your event data and guest lists according to its privacy policy. Cancelling your subscription does not automatically delete your account or events. Your data stays on Evite's servers unless you manually delete individual events or request account deletion through their support team.

If you want to remove all data, contact Evite directly at their postal address (see the final section of this guide). Submit a written data deletion request and keep a copy for your records.

Stopping future charges

Cancelling your subscription stops all automatic renewal charges immediately. You will not be billed again after the current term ends. Stopee recommends setting a calendar reminder for your final billing date so you can verify that no unexpected charge appears on your next credit card or bank statement.

Evite pricing in singapore

Understanding what you paid helps you evaluate whether a refund claim is justified and what alternatives exist.

Pricing shown above is available via the iOS App Store (Singapore storefront) as in-app purchases. Web pricing may vary slightly. Stopee notes that Evite does not publicly list a Singapore-specific annual subscription option; the 3-month plan is the longest recurring commitment available.

Common mistakes to avoid when cancelling evite

Cancelling can feel straightforward, but small missteps cost you time and refunds. Learn from others' experiences so you do not repeat their errors.

Deleting the app instead of cancelling the subscription

Many people delete the Evite app from their phone thinking it cancels their subscription. It does not. Deleting an app only removes it from your device; your subscription continues to renew in the background, and you are still charged. Always cancel the subscription first through the app store or Evite's website, then delete the app if you wish.

Missing the cancellation confirmation

After you submit a cancellation request, Evite or the app store sends a confirmation email. If you do not check your email or spam folder within 24 hours, you might miss the confirmation and lose proof that you cancelled on time. Check both your inbox and spam folder immediately after cancelling. Screenshot the confirmation email and store it in a folder on your computer or cloud storage.

Confusing cancellation with refund requests

Cancelling your subscription stops future charges but does not automatically refund past ones. If you want money back, you must request a refund separately. Stopee advises contacting Evite's support team or your payment provider (bank or app store) within 30 days of the charge to maximize your chances of a refund.

Cancelling too close to your event date

If your event is coming up and you rely on Evite Pro's features (like supporting 2,500 guests), do not cancel until after the event. Cancellation takes effect at the end of your billing cycle, but if you cancel mid-cycle and your renewal date is before your event, you lose premium features mid-event. Plan cancellation for the day after your event concludes.

How to request a refund from evite

Evite's standard policy says no refunds, but consumer law in Singapore gives you leverage. Use it strategically.

Grounds for a refund claim

You have grounds to dispute a charge and request a refund if:

• The service did not work as advertised (features missing, broken functionality, downtime during your event).
• You were charged without clear consent or authorization.
• A double charge occurred by mistake.
• Your event was cancelled and Evite's terms promise refunds for that scenario.

If none of these apply and you simply changed your mind, Evite will likely refuse a refund. However, Stopee still recommends asking; companies sometimes honour goodwill refunds for first-time cancellations or unusual circumstances.

How to request a refund

1. Email Evite's support team directly if you have a complaint.
   • Use the contact form on Evite.com to find the correct email address, or look for a "Help" or "Support" section.
2. Write a clear, factual email explaining why you deserve a refund.
   • Include your transaction date, order ID, the amount charged, and the date of the charge.
   • Describe the issue (service failure, unauthorized charge, double charge, or event cancellation).
   • Keep the tone professional and unemotional; avoid angry language.
3. Send screenshots or evidence of the problem.
   • Attach screenshots of missing features, error messages, or your event cancellation confirmation.
4. Give Evite 7 days to respond.
   • Most support teams reply within this window; some take up to 14 days.
5. If Evite refuses or does not respond, escalate to your bank or payment provider.
   • Contact your credit card issuer or bank's dispute department and submit a formal dispute (chargeback).
   • Provide your email correspondence with Evite as evidence.
6. If you remain unsatisfied, lodge a complaint with the Consumers Association of Singapore (CASE).
   • CASE can mediate between you and Evite free of charge; visit case.org.sg for details.

Pro tip: Disputes filed with your bank within 120 days of the charge have the strongest chance of success. Stopee advises acting quickly and documenting every step.

Cancellation checklist for evite

Use this checklist to ensure you cancel correctly and keep evidence of your actions.

• Log into your Evite account or app store account.
• Locate your active subscription or purchase in Order History or Subscriptions.
• Note the renewal date and current price.
• Click the Cancel or Cancel Subscription button.
• Confirm the cancellation by clicking the final button.
• Take a screenshot of the cancellation confirmation screen.
• Check your email (inbox and spam folder) for the confirmation email within 24 hours.
• Forward the confirmation email to yourself with a note about the cancellation date and reason.
• Set a calendar reminder for the final billing date to verify no charge occurs after that date.
• Check your bank or credit card statement 5 days after the final billing date to confirm the charge stopped.
• If you want a refund, send a written request to Evite within 30 days of the charge.
• Keep all emails, screenshots, and bank statements in a folder for 90 days.

Contact evite for cancellation or data requests

If you cannot cancel online or need to request a refund, data deletion, or escalation, contact Evite directly by post. Stopee recommends sending cancellation and refund requests via registered mail so you have proof of delivery.

Evite's mailing addresses

For cancellation requests and general inquiries:

Evite
Los Angeles
United States

For privacy-related inquiries and data deletion requests:

Evite
Glendale
United States

Note: Evite's corporate address is in Los Angeles; the Glendale address in their privacy policy handles privacy-specific requests, but you may also use it for cancellation notices. When writing, include your full name, email address, account ID (if you have it), the transaction date, and the amount charged. State your request clearly (cancellation, refund, or data deletion) and keep a copy for your records.

Pro tip: Postal requests take 2 to 3 weeks to process. If your cancellation or refund is urgent, email Evite's support team first; postal mail is a backup option if email responses do not arrive within 14 days.

Final thoughts: take control of your evite cancellation

Cancelling Evite is simple if you know the right steps, but the company's "all sales final" policy can make recovery feel impossible. Your consumer rights in Singapore are stronger than Evite's terms suggest, and Stopee has helped thousands of consumers cancel subscriptions, recover refunds, and take back control of their billing. Whether you are cancelling because your event is over, your plans changed, or you encountered a service failure, the steps in this guide ensure you act quickly, keep evidence, and maximize your chances of success. Document every action, follow the correct cancellation method for your purchase platform, and do not hesitate to escalate to CASE or your bank if Evite refuses to engage. You deserve clarity, accountability, and fair treatment-and Stopee is here to ensure you get it.