Manage Fever

How to cancel fever and request refunds in singapore

What is fever and how it works in singapore

Fever is a ticketing and events platform that connects you to live experiences across Singapore and beyond. You browse concerts, theatre shows, immersive experiences, and local events through the app or website, then purchase individual tickets for the events you want to attend.

Unlike subscription services, Fever does not charge you a monthly or recurring fee. Instead, you pay per event ticket at the time of booking. The app is free to download, and you control exactly which events you buy into. Your tickets and booking confirmations arrive via email and the Fever app after purchase.

Key facts about fever in singapore

Fever operates as a pay-per-event platform rather than a recurring subscription service for general event access. However, if you have signed up for any promotional subscription through the app stores, you may need to cancel that separately through Apple or Google. Most event terms including refunds and rescheduling are set by Fever's general Terms of Use and the specific terms of each individual event.

How your tickets and data are managed

When you book a ticket through Fever, your booking history stays in your account unless you formally request account deletion. Cancelling a ticket purchase is separate from cancelling any subscription you may have activated. Your event details, confirmation codes, and past bookings remain accessible in the app and via email confirmation.

Why you might want to cancel fever

You may decide to cancel a Fever subscription or step back from the platform for several reasons. Understanding your options helps you take the right action efficiently.

Common reasons to cancel or refund

• You accidentally purchased a ticket for an event you cannot attend.
• An event has been cancelled, postponed, or the venue has changed unexpectedly.
• The line-up has changed significantly and no longer meets your expectations.
• You activated a promotional subscription through the app store and no longer want recurring charges.
• You want to delete your account and remove your booking history from the platform.

When to act quickly

If an event changes or is cancelled, Fever typically allows you to request a refund or voucher by the Monday following the change. After that deadline, refunds become harder to obtain, even if Fever retained the funds. Rescheduling requests for some experiences must also be made up to 48 hours before the event. Acting quickly protects your rights and increases your chances of a successful resolution.

How to cancel fever on different platforms

Your cancellation method depends on how you accessed Fever and whether you have an active subscription. Follow the steps for your device below.

Cancel fever subscription on iPhone and iOS

1. Open the Settings app on your iPhone.
2. Tap your Apple ID at the top of the screen.
3. Select Subscriptions.
4. Find Fever in the list of active subscriptions.
5. Tap Fever and then select Cancel Subscription.
6. Confirm your cancellation when prompted.

Warning: Simply deleting the Fever app from your iPhone does not stop any recurring billing. You must cancel through the Apple Subscriptions menu to prevent future charges. Your access typically continues until the end of your current paid period.

Pro tip: Take a screenshot of your cancellation confirmation. Apple sends an email confirmation as well, which you should save for your records.

Cancel fever subscription on android and google play

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top right corner.
3. Select Manage subscriptions or Subscriptions.
4. Find Fever in your active subscriptions list.
5. Tap Fever.
6. Select Cancel subscription.
7. Follow the on-screen prompts and confirm cancellation.

Warning: Uninstalling the Fever app does not automatically cancel your subscription. You must complete these steps through Google Play to stop recurring charges.

Cancel or delete your account on web and contact support

1. Visit the Fever website or log into your Fever account.
2. Go to Account Settings or Profile Settings.
3. Look for Delete Account, Close Account, or similar options.
4. If no self-service delete option appears, contact Fever customer service directly via email or their support form.
5. Provide your full name, email address, and account details.
6. Request account deletion and confirm whether you want refunds for any pending or upcoming events.

Pro tip: Before requesting account deletion, download or screenshot your booking history and any confirmation codes. Once your account is deleted, you lose access to these records.

What happens after you cancel fever

Cancellation does not mean instant loss of access or data deletion. Understanding what changes and what stays helps you plan your next steps.

Your access and existing tickets after cancellation

When you cancel a subscription through Apple or Google Play, your access to the Fever app and any purchased tickets typically continues until the end of your current billing period. You can still view your booking confirmations, check event details, and access your tickets during this time. There is no immediate service interruption in most cases.

If you have purchased individual event tickets, cancelling a subscription does not affect those tickets. Your tickets remain valid and usable unless you separately request a refund for that specific event.

Your fever account and data after cancellation

Cancelling a subscription does not automatically delete your Fever account or your booking history. Your account remains active, and you can still log in and view past bookings. If you want to permanently remove your account and all associated data, you must request formal account deletion through Fever customer service.

Account deletion is separate from ticket refunds. You can delete your account while keeping past ticket purchases recorded, or you can request refunds for specific events independently of account deletion.

How to request a refund or voucher for an event

Fever's refund policy is strict, but certain circumstances entitle you to compensation. Knowing when and how to claim protects your consumer rights under Singapore law.

Events that qualify for refunds or vouchers

Fever typically offers refunds or vouchers in the following cases:

• Event cancellation: The event is cancelled entirely by the organiser or Fever.
• Event postponement: The event is moved to a later date.
• Venue change: The location shifts significantly (e.g., from central Singapore to an outlying area).
• Major line-up change: Key performers or attractions listed at purchase are no longer part of the event.

Time limits and procedures for refund requests

1. When Fever or the event organiser notifies you of a change, note the date immediately.
2. You typically have until the Monday following the event change to request a refund or voucher.
3. Contact Fever customer service via email or their support form with your booking reference and the reason for your request.
4. Provide evidence of the change (e.g., email from the organiser, screenshot from Fever's event page showing the update).
5. Fever will review your request and respond within 7-14 business days in most cases.
6. If approved, you receive either a refund to your original payment method or a voucher for future bookings.

Warning: After the Monday deadline, Fever may refuse refunds even if funds are available. Act immediately when notified of an event change to protect your claim.

Pro tip: Keep all confirmation emails and screenshots of event details. These are your proof that the event changed and that you are within the refund window. Stopee recommends saving these for at least 90 days after your purchase.

Rescheduling instead of refunds

For certain immersive experiences and single-session events, you may be allowed to reschedule to a different date rather than receive a refund. This option must usually be requested up to 48 hours before the original event. Check your booking confirmation or contact Fever to confirm whether your event allows rescheduling.

Fever pricing and ticket costs in singapore

Understanding what you are paying for helps you make informed decisions about whether to proceed with bookings and when to pursue refunds.

How fever charges work

Fever operates on a pay-per-event model with no mandatory subscription fee. The app is free to download. You pay only for the specific events you want to attend, with prices ranging from around S$21 to S$60 or more depending on the experience.

Example event pricing in singapore dollars (S$)

Your consumer rights and protection in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when buying event tickets, even though no formal cooling-off period applies to this category of purchase.

What the law says about event tickets

Unlike physical goods or some services, event ticket purchases in Singapore do not carry a statutory 14-day cooling-off right. However, the Consumer Protection (Fair Trading) Act still applies. This means Fever cannot make false claims about events, must honour its stated terms and conditions, and cannot mislead you about ticket availability, pricing, or event details.

Fever's restrictive no-refund terms are generally enforceable unless the company's own Terms of Use say otherwise or unless the event genuinely changes in a material way.

When to escalate to authorities

If Fever refuses a valid refund after an event cancellation or major change, or if you believe the company has misrepresented event details, you can lodge a complaint with the Consumers Association of Singapore (CASE). CASE offers free mediation and can investigate breaches of consumer law. You can contact CASE online or visit their office to file a formal complaint.

Keep all email correspondence, booking confirmations, and proof of the event change. These documents strengthen your case if you need to escalate.

Common mistakes when cancelling fever

Many people accidentally leave subscriptions active or miss refund deadlines because they did not know the right steps. Learning from these mistakes helps you avoid the same traps.

Mistake 1: deleting the app instead of cancelling the subscription

The most common error is removing the Fever app from your phone and assuming that stops all charges. It does not. Your subscription remains active in the Apple App Store or Google Play Store, and you continue to be billed every month. Always cancel through Settings (iPhone) or Google Play (Android) before deleting the app.

Mistake 2: missing the monday refund deadline

Fever's refund window closes quickly. If an event changes on a Wednesday, you must request a refund by the following Monday or risk losing your claim entirely. Mark event change notifications on your calendar immediately and submit your refund request the same day.

Mistake 3: requesting a refund for a non-refundable ticket

Most Fever tickets are sold as final sale. You cannot get a refund simply because you changed your mind or cannot attend. Refunds apply only when Fever or the organiser changes the event, not when you change your plans. Review the specific event terms before purchasing.

Mistake 4: confusing account deletion with cancellation

Cancelling a subscription does not delete your account. Your booking history, personal data, and login credentials remain in Fever's system. If you want to erase your account completely, you must request formal deletion through customer service. This is a separate step.

Mistake 5: not saving confirmation emails or proof

Without documentation, you have no proof of your booking, the event change, or your refund request. Always screenshot or save confirmation emails, event pages showing the change, and customer service responses. These become critical if you need to escalate to CASE or dispute a charge with your bank.

Checklist before you cancel fever

Follow this checklist to ensure you have covered all bases before cancelling your subscription or deleting your account.

Keep vs. cancel: should you stay on fever?

Before you cancel completely, consider whether Fever serves your needs and whether cancellation is the right move.

Reasons to keep fever

• You regularly attend live events and want convenient one-stop browsing for concerts, theatre, and experiences.
• You appreciate push notifications about new events matching your interests.
• You are happy with past event quality and the booking experience.
• The pay-per-event model suits your budget better than subscription platforms.

Reasons to cancel fever

• You have no upcoming events booked and do not plan to use the platform in the next few months.
• You have an unwanted recurring subscription charging you monthly.
• You received poor customer service or experienced a billing dispute.
• You want to reduce app clutter and simplify your digital life.
• You have had multiple refund requests denied and no longer trust the platform.

Fever's office location and contact information in singapore

If you need to escalate a cancellation or refund request, use these contact details to reach Fever directly or lodge a formal complaint with Singapore's consumer authority.

Fever office in singapore

Fever
20 Collyer Quay, #09-01
Singapore 049319

This is Fever's primary Singapore office, where customer service inquiries and formal complaints can be directed. Most customer service is handled online through the app or website, but you can reference this address in written correspondence or formal escalations.

Consumer protection contact

Consumers Association of Singapore (CASE)
Website: www.case.org.sg
You can lodge a free complaint or seek mediation if Fever refuses a valid refund or breaches consumer law.

Next steps and final advice on cancelling fever

Cancelling Fever is straightforward once you know the correct platform and deadlines. Start by identifying whether you have an active subscription on Apple or Google Play, then follow the step-by-step instructions above for your device. If you have any event refund claims, act within the Monday deadline and contact customer service with full documentation.

For account deletion or complex refund disputes, contact Fever customer service at their Singapore office or escalate to CASE if the company refuses a valid claim. Save all confirmations and correspondence for your records.

Stopee has helped thousands of consumers navigate cancellations and secure refunds by providing clear, step-by-step guidance and alerting them to consumer law protections. Visit Stopee today for cancellation help on Fever and hundreds of other services. Whether you are cancelling a subscription, requesting a refund, or deleting your account, Stopee arms you with the knowledge and templates you need to take action confidently. Your consumer rights matter, and Stopee is here to make sure you exercise them.