Manage Fever

How to cancel fever in south africa and protect your subscription

What fever is and why you might want to cancel

Fever is an event discovery platform that helps you find and book live experiences across South Africa and globally. The app surfaces concerts, exhibitions, pop-up events and ticketed shows, letting you purchase tickets and access premium discovery features through in-app subscriptions.

You access Fever on iOS, Android or through their web interface. Your subscription lives on whichever platform you purchased it from, which means cancelling on one device does not affect subscriptions on another.

If you've subscribed to premium features and no longer use the platform, or if unexpected charges appeared on your bill, you have clear consumer rights in South Africa. At Stopee, we help thousands of South Africans take back control of their subscriptions, and Fever cancellation is straightforward once you know the exact steps.

Common reasons to cancel fever

You might cancel because you've stopped attending live events, discovered cheaper ticket platforms, or no longer need the premium discovery filters Fever offers. You may also have accidentally enabled a recurring subscription and now want to stop the charges. Whatever your reason, your right to cancel is protected under South African consumer law.

Your consumer rights when cancelling fever in south africa

South Africa's Consumer Protection Act (CPA) gives you strong protections when cancelling digital subscriptions.

What the law says about subscription cancellation

Under the CPA, you have the right to cancel a subscription within 5 business days of purchase (the "cooling-off period") if you change your mind, even if you've already used the service. After that period, you still have cancellation rights, but Fever may enforce their stated refund policy.

Fever's Terms of Use state that event tickets are non-refundable once booked. However, the CPA requires that cancellation be "simple and free" - meaning the company cannot make you jump through unnecessary hoops or charge you a penalty to cancel your recurring subscription.

When you can demand a refund

You can claim a refund or credit if an event is postponed, cancelled, or the line-up changes materially and you did not cause the change. You must request this refund by the Monday following the event, or immediately if the event is cancelled outright. If Fever refuses a legitimate refund request, you can escalate to the National Consumer Commission (NCC), which enforces consumer rights across South Africa.

How to cancel fever: step-by-step by platform

Your cancellation method depends on where you bought your subscription. Follow the exact steps for your device or platform to avoid failed cancellation attempts.

Cancel fever on iPhone (iOS app store)

1. Open the Settings app on your iPhone.
2. Tap your name at the very top of the screen (this opens your Apple ID menu).
3. Select Subscription or Subscriptions (the label varies by iOS version).
4. Find and tap Fever in the list of active subscriptions.
5. Tap Cancel Subscription and confirm the cancellation.
6. You will see a cancellation confirmation screen. Take a screenshot for your records.

Pro tip: If you see an option to "downgrade" or switch to a cheaper tier before you cancel, Apple may offer you a discounted rate to stay. Only proceed if you genuinely want to keep the subscription at that price.

Warning: Deleting the Fever app from your iPhone does not cancel your subscription. You must follow these steps in Settings to stop recurring charges.

Cancel fever on android (Google play store)

1. Open the Google Play Store app on your Android phone.
2. Tap the menu icon (three horizontal lines) in the top left corner.
3. Select Subscriptions or Manage subscriptions.
4. Tap Fever in the list of subscriptions.
5. Tap Cancel subscription and confirm.
6. Google will display a cancellation confirmation with a final date your subscription remains active.

Warning: Uninstalling the Fever app or clearing your cache will not stop recurring charges. You must cancel through Google Play Store explicitly.

Cancel fever via web or request account deletion

1. Visit Fever's official Terms of Use at feverup.com/legal/terms_en.html to locate their support contact methods.
2. Contact Fever's customer service through the email or support form listed in their Terms (usually found in section 4.3).
3. Clearly state: "I want to cancel my Fever subscription and delete my account. Please confirm the cancellation date and when my access will end."
4. Request written confirmation of your cancellation in reply.
5. Keep this email correspondence - it is your proof of cancellation if a dispute arises.

Pro tip: If you cannot find Fever's current support email, visit their website (feverup.com) and look for a "Contact Us" or "Help" link. Document the contact method you use and the date you reach out.

Fever pricing in south africa (2024-2025)

Below is the current pricing observed on South African app stores. Note that Fever offers both one-time purchases and recurring subscriptions depending on your chosen tier.

The monthly plan offers the best balance of features and cost if you plan to use Fever regularly. However, if you only book tickets once or twice per year, the one-time purchase may suit you better and avoids recurring charges altogether.

What happens to your account and access after you cancel

Cancelling a Fever subscription does not immediately delete your account or erase your personal data - understanding this distinction protects you from confusion.

Your subscription access timeline

When you cancel a recurring subscription, Fever stops all future charges. Your existing paid subscription remains active until the end of your current billing cycle. For example, if you cancel mid-month on a monthly plan, you keep access until the last day of that month. After that date, premium features close off, though your account and event history remain on file.

Pro tip: Cancel as soon as you know you will not renew. You still get the full benefit of your paid period, and you avoid the risk of forgetting to cancel before the next automatic charge.

Account deletion and data removal

Cancelling your subscription is different from deleting your account. If you want Fever to permanently remove your personal data, saved events, and booking history, you must request account deletion separately through their customer service. Follow the web cancellation steps above and specifically ask to "delete my account and all associated personal data."

South African consumer law grants you the right to request that a company delete your data under certain circumstances. Fever must respond to your deletion request within a reasonable timeframe (typically 20 to 30 days).

Will you receive a refund after cancelling fever

Refund eligibility depends on what you paid for and whether specific circumstances apply.

Subscription refunds

If you are within the 5-business-day cooling-off period from your subscription purchase, you can request a full refund under the CPA, even if you have used premium features. After that window closes, Fever's refund policy becomes the governing rule: recurring subscriptions are generally non-refundable once activated.

However, if you can prove that Fever charged you twice, processed a payment incorrectly, or auto-renewed without your consent, you have grounds for a refund. Contact their support team with proof (a screenshot of your billing history from the app store) and escalate to the National Consumer Commission if Fever refuses.

Event ticket refunds

Event tickets booked through Fever are non-refundable by default. You can claim a refund or credit only if one of these conditions is true:

• The event is postponed, cancelled, or moved to a different venue.
• The headliner or key performer withdraws from the line-up (a material change not caused by you).
• Fever or the venue made a clear error on your booking (wrong date, wrong event).

To request a ticket refund, contact Fever's support with your booking confirmation and explain which condition applies. The request must reach them by the Monday following the event date. If the event is cancelled outright, act immediately.

Common mistakes when cancelling fever

Cancelling a subscription feels straightforward, but small oversights can leave charges running. We have seen it happen to thousands of South Africans, and it is entirely preventable.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most common error. Removing Fever from your phone does not touch your subscription at all. Your payment method continues to be charged every week, month, or year. You must explicitly cancel through the app store settings, not just uninstall the app.

Mistake 2: cancelling on one platform and not realizing you have another active subscription

If you signed up for Fever on both iOS and Android, or on the web and your phone, you now have two separate subscriptions. Cancelling one does not cancel the other. Check all platforms where you might have accounts and cancel each one individually. Log into Fever's website and your app store accounts separately to verify.

Mistake 3: not keeping confirmation of your cancellation

Always take a screenshot of the cancellation confirmation screen or save the cancellation email from customer service. If a charge appears after you cancelled, you will need proof that you took action. App store cancellations usually show "Active until [date]" or "Cancelled" in your subscription history - capture this.

Mistake 4: missing the refund deadline for events

Fever enforces a strict Monday-following-the-event deadline for refund requests on tickets. If you miss this, you forfeit your refund rights for that event. Mark event dates in your calendar and submit refund requests immediately if changes occur.

How stopee helps you cancel with confidence

Cancelling subscriptions should never feel complicated, but companies often rely on the hope that you will forget or give up. At Stopee, we give you the exact steps, timelines, and legal backing you need to take control of your money.

Our guides break down every platform, flag the traps, and point you to your consumer rights under South African law. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and prevent surprise charges - and we are here to walk you through Fever, whether you are cancelling today or just planning ahead.

Pro tip: Bookmark this guide and share it with friends who use Fever. The more people who know their cancellation rights, the less power companies have to hide their refund policies and billing practices.

Your cancellation checklist for fever

Use this list to confirm you have completed every step before you consider yourself fully cancelled.

Contact fever for support or disputes

If your cancellation is refused, Fever charges you after you cancelled, or you need account deletion, use these escalation paths.

Fever's official contact information

Fever is operated by Fever Labs Inc., with offices in multiple countries. For South African customers, contact details are typically found in their Terms of Use at feverup.com/legal/terms_en.html. Look for a support email or contact form on their website. Email is always your safest route because you receive written confirmation.

Escalating to the national consumer commission

If Fever refuses to cancel your subscription or process a legitimate refund, you can file a complaint with the National Consumer Commission (NCC), South Africa's official consumer protection body. The NCC investigates disputes and can order companies to refund you or comply with the Consumer Protection Act. Visit the NCC website (ncc.org.za) to lodge a formal complaint. Include your cancellation proof, billing screenshots, and any correspondence with Fever.

Most companies respond quickly once the NCC becomes involved, because non-compliance carries legal consequences.

Final thoughts: take control of your subscriptions today

Fever makes it easy to discover amazing events, but it should never be hard to stop paying. Your cancellation is your right, and South African law backs you up. Follow the steps for your platform, keep your cancellation proof, and monitor your next bill to confirm the charges stopped.

If you are cancelling Fever today, Stopee recommends auditing all your recurring subscriptions this week. How many apps are charging you monthly that you have not used in months? Stopee has helped thousands of consumers identify and cancel forgotten subscriptions, recovering hundreds of rands in the process. Start with Fever, then do the same for every other service on your phone. Your wallet will thank you.