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Cancel Field & Flower: Step-by-Step Guide
How to cancel field & flower and protect your refund rights in singapore
What is field & flower
Field & Flower is a subscription-based fresh flower delivery service that sends you handpicked seasonal bouquets direct to your door. Each arrangement arrives on a schedule you choose at sign-up, and you manage your entire subscription through their online portal.
The service explained
When you subscribe, you receive fresh flowers on a recurring basis tailored to your preferred frequency. The service also allows one-off orders if you need flowers for a specific occasion. All your subscription details, order history, and cancellation options live in your online account, making it straightforward to make changes whenever you need to.
Who uses field & flower
The service suits anyone wanting regular fresh flowers without the hassle of shopping each time. Whether you enjoy a weekly delivery for your home or monthly arrangements for your office, Field & Flower adapts to your schedule. At Stopee, we find that subscription flower services work best for people who value convenience and consistent quality.
Should you cancel field & flower
Cancelling makes sense if the subscription no longer fits your budget, lifestyle, or preferences.
Reasons to cancel
- You are spending more than your budget allows on flowers each month
- Your living situation has changed and you no longer have space for fresh flowers
- Allergies or health concerns mean you cannot keep flowers in your home
- You prefer to purchase flowers on an ad-hoc basis instead of committing to recurring deliveries
- The quality or variety no longer meets your expectations
Reasons to keep your subscription
- Flowers brighten your space automatically without requiring you to shop each time
- Recurring subscriptions often offer better value per arrangement than one-off purchases
- You enjoy the surprise of seasonal selections curated by professionals
- The convenience saves you time and effort every single month
How to cancel field & flower
Stopping your Field & Flower subscription is straightforward, but timing matters because orders past a certain deadline cannot be cancelled.
Cancel online through your account
The fastest way to cancel is through your Field & Flower online account. Follow these steps carefully to avoid missing the order deadline:
- Log in to your Field & Flower account using your email address and password
- Visit the official Field & Flower website and select "Log In" or "My Account"
- Enter your registered email and password
- Navigate to your subscription management section
- Look for a menu option labelled "Subscriptions", "My Orders", or "Account Settings"
- Select the active subscription you wish to cancel
- Check the order deadline or processing cut-off time
- Each order confirmation shows a specific deadline before the next delivery is processed
- Cancellations must be submitted before this deadline to take effect immediately
- Write down this deadline so you do not miss it
- Select the cancellation option in your account
- Look for a "Cancel Subscription", "Pause Delivery", or "Manage Subscription" button
- Choose to cancel rather than pause if you do not plan to reactivate
- Read any confirmation text to ensure you understand what will stop
- Confirm your cancellation request
- Field & Flower will ask you to confirm the cancellation
- You may be offered options to pause instead or receive a discount to stay
- Select "Confirm Cancellation" only if you are certain you want to proceed
- Save your cancellation confirmation
- Screenshot or download the confirmation page showing the date and time you cancelled
- Note any reference or ticket number provided
- Forward this to your email for your records
- Verify cancellation in your account after the deadline passes
- Log back in within 24 hours after the processing deadline
- Check that your subscription status now shows "Cancelled" or "Inactive"
- Confirm that no future deliveries remain scheduled
Cancel by contacting customer support
If you cannot find a cancellation button in your account, reach out to Field & Flower's customer support team directly. This method takes longer but works if the online system is unavailable:
- Find the customer support contact details
- Check the Field & Flower website footer or "Contact Us" page
- Look for email, phone, or live chat options
- Send a clear cancellation request
- Email support with the subject line "Subscription Cancellation Request"
- Include your full name, email address, and subscription reference number
- State clearly: "I wish to cancel my Field & Flower subscription effective immediately"
- Mention the order deadline if you know it to show urgency
- Follow up if you do not receive a response within 48 hours
- Send a second email or call the phone line directly
- Keep copies of all communication for your records
- Request written confirmation
- Ask support to email you a cancellation confirmation with the date processed
- Save this email in a dedicated folder
Important timing warning
Warning: Cancellations submitted after the order deadline will not stop the next scheduled delivery. Once processing begins (typically 3-5 days before delivery), Field & Flower considers the order final. Check your order confirmation email for the exact deadline specific to your next delivery.
What happens after you cancel
Understanding what changes after cancellation helps you avoid confusion and plan your flowers going forward.
Your subscription stops
Once your cancellation is processed, Field & Flower will no longer charge you. No future deliveries will arrive at your address, and your billing cycle ends. Any pending orders past the processing deadline will still be delivered and charged, but no new orders will be created after that point.
Your account remains active
Field & Flower typically keeps your account open and your order history visible. You can view past deliveries, payment records, and details about the flowers you received. This is helpful if you want to reactivate your subscription later or need proof of purchases for your records.
Your personal data handling
Your name, email, address, and payment details remain stored in Field & Flower's system unless you request deletion. If you want your data removed entirely, contact their customer support and request account deletion under Singapore's Personal Data Protection Act (PDPA). This process usually takes 10-20 working days.
Will you receive a refund
Refund eligibility depends on whether your order was already processed when you cancelled and whether the goods arrived damaged.
When you get a refund
Field & Flower issues refunds only in specific circumstances. If you cancel before the order deadline and processing has not begun, you should not be charged for the next delivery. If you are charged by mistake, contact support and request a reversal within 14 days of the charge. For damaged or defective flowers, Field & Flower may offer a replacement or refund at their discretion.
When you do not get a refund
Once an order has been processed and entered the delivery pipeline, Field & Flower treats it as final and non-refundable under their standard cancellation policy. If flowers have already been delivered and you did not report a problem within 24 hours, most refund requests are declined. Subscription fees for completed billing cycles are also non-refundable.
How to claim a refund
- Contact Field & Flower support within 48 hours of delivery if flowers arrive damaged or dead
- Provide clear photos showing the damage, timestamp, and your order number
- Describe the exact problem (wilted petals, broken stems, wrong colours, missing items)
- Request either a replacement delivery or a full refund to your original payment method
- For billing disputes, provide screenshot evidence of the charge and your cancellation confirmation
- If Field & Flower refuses, escalate to your bank or credit card provider and dispute the charge
Field & flower pricing and plans
Subscription costs vary by frequency and arrangement size, so compare options before committing.
Where to view current pricing
Field & Flower publishes all plan options and prices on their official website. Visit their subscription product page to see the exact cost for weekly, bi-weekly, and monthly deliveries. Prices may change seasonally or with promotions, so always confirm the current rate before you subscribe. For the most up-to-date information, check the official subscription page at Field & Flower subscription.
What this guide does not include
This guide does not list specific prices because they update frequently and may vary by delivery postcode in Singapore. Always visit the official Field & Flower website to confirm the exact cost for your chosen plan before you sign up or compare with competitors.
Your consumer rights in singapore
Singapore's consumer protection laws give you specific rights when you buy subscriptions online, and knowing them empowers you to resolve disputes fairly.
The consumer protection (Fair trading) act
Under Singapore's Consumer Protection (Fair Trading) Act, there is generally no automatic 14-day "cool-off" period for online flower purchases unless the flowers are defective or significantly misrepresented. This means cancellation and refund rights depend primarily on Field & Flower's own policy rather than a blanket legal entitlement. However, you do have the right to expect flowers to be of acceptable quality, free from defects, and to match the description shown at the time of purchase.
Your right to refund for defective goods
If flowers arrive dead, wilted, or damaged despite proper packaging, they are considered defective. Field & Flower must either repair, replace, or refund the faulty product. You have the right to reject defective goods and claim a refund within a reasonable time of delivery (typically 24-48 hours). Always document the condition with photos and timestamps to support your claim.
Misrepresentation and false descriptions
If the flowers delivered do not match the description, colours, or arrangement style shown on the website, you may have grounds to request a refund under consumer law. For example, if the product page promised a "summer wildflower mix" but you received only roses, that is misrepresentation. Report these issues to Field & Flower in writing and give them 14 days to respond.
Escalation to the consumers association of singapore
If Field & Flower refuses to resolve a refund dispute fairly, you can escalate the complaint to the Consumers Association of Singapore (CASE). CASE mediates disputes between consumers and businesses at no cost to you. File a complaint online if Field & Flower's response is unreasonable or you believe your statutory consumer rights have been breached. At Stopee, we recommend keeping all communication and evidence in one folder for quick submission if escalation becomes necessary.
Common mistakes when cancelling field & flower
Cancelling a subscription can feel stressful, especially if you are unsure of the rules, but most cancellation problems are avoidable with the right preparation.
Missing the order deadline
The most costly mistake is submitting your cancellation request after the order deadline has passed. If processing has already begun, Field & Flower will proceed with the delivery and charge you regardless of your cancellation request. Always check your order confirmation email the moment you decide to cancel and note the exact deadline in your phone calendar. If you are close to the deadline, call customer support directly instead of relying on email.
Confusing "pause" with "cancel"
Many subscription services offer a "pause" option that temporarily stops deliveries but keeps your account active and ready to resume. If you select "pause" instead of "cancel", you will still be charged when the pause period ends. Read the cancellation form carefully and select "cancel" only if you do not plan to reactivate. At Stopee, we recommend taking a screenshot of the final confirmation to prove you chose cancellation, not a pause.
Not saving your cancellation confirmation
If you cancel online but do not save the confirmation page, you have no proof if Field & Flower later claims you never cancelled. This is especially risky if you are also disputing a charge with your bank. Always screenshot the confirmation page showing the date, time, and your cancellation reference number. Forward it to yourself immediately.
Cancelling through the wrong channel
Asking a friend to cancel on your behalf or using an old referral link can create confusion about who made the cancellation request. Manage your subscription directly through your own account and keep all cancellation requests in your name. This creates a clear paper trail if you need to prove cancellation later.
Ignoring the refund deadline
Many payment processors, including credit card companies, have a 120-day dispute window. If you were wrongly charged after cancellation, report it to your bank or card issuer within this timeframe. Waiting longer makes it much harder to recover your money. Contact your bank immediately if any charge appears after your cancellation confirmation date.
Comparison of cancellation methods
Choose the fastest route based on how much time you have before the order deadline.
| Cancellation method | Time required | Proof of cancellation | Best for |
|---|---|---|---|
| Online account cancellation | 2-3 minutes | Instant confirmation page | Most cancellations; fastest option |
| Email to customer support | 24-48 hours | Reply email from support | When online button is missing or broken |
| Phone call to customer support | 5-10 minutes | Note the support agent's name and time | Urgent cancellations very close to deadline |
| Live chat support | 5-15 minutes | Chat transcript downloaded automatically | Quick confirmation when you cannot call |
| Pause subscription instead | 2-3 minutes | Confirmation page | Temporary break; you plan to restart later |
| Dispute charge with bank | 7-30 days | Bank dispute case number | Last resort if charged after cancellation |
How to check if your cancellation worked
Verification after cancellation ensures Field & Flower actually stopped your subscription and prevents surprise charges.
Verify within 24 hours
Log back into your Field & Flower account and check the subscription status. It should now display "Cancelled", "Inactive", or "No Active Subscriptions". If it still shows an active plan, contact support immediately and provide your cancellation confirmation. Do not wait; act the same day if possible.
Monitor your bank statement
Check your bank or credit card account 3-5 days before the next expected billing date. If you see a charge from Field & Flower after your cancellation date, contact your bank immediately and dispute the charge as unauthorized. Provide your cancellation confirmation as evidence. Most banks reverse erroneous charges within 5-10 working days.
Look for cancellation email confirmation
Field & Flower should send you an email confirmation of the cancellation within 24 hours. If you do not receive one, contact support and request they resend it. This email is critical proof if any billing dispute arises later.
Customer reviews and experiences
Real subscriber feedback reveals common cancellation issues and satisfaction levels.
What customers say
Field & Flower holds a 4.5 out of 5-star rating across most review platforms, with users praising the quality of arrangements and delivery reliability. However, some customers report difficulty finding the cancellation button in their accounts, and a few mention they were surprised by charges after attempting to cancel via email. Positive reviews highlight the convenience and thoughtful seasonal selections, while critical reviews often cite the cancellation process as confusing or support response times as slow.
Takeaway for your decision
The 4.5-star rating suggests the service delivers good value overall, but the cancellation experience varies. Plan your cancellation well before the order deadline and use the online account method if available to avoid delays. Stopee has helped thousands of consumers cancel subscriptions smoothly, and the same principles apply here: act early, document everything, and escalate if charges continue after cancellation.
Checklist before you cancel
Use this checklist to ensure you do not miss any important steps.
- Log into your Field & Flower account and locate your active subscription
- Find and write down the order deadline or processing cut-off date from your confirmation email
- Check today's date against the deadline to confirm you have time to cancel
- Navigate to the cancellation or subscription management section in your account
- Select "Cancel Subscription" (not "Pause")
- Read any confirmation text to ensure you understand the impact
- Click "Confirm" to submit the cancellation request
- Screenshot the confirmation page showing the date and time of your cancellation
- Forward the screenshot to your email address for safekeeping
- Wait 24 hours, then log back in to verify the subscription status shows "Cancelled"
- Monitor your bank statement 3-5 days before the next billing date
- Keep the cancellation confirmation email filed for 12 months
Final thoughts and next steps
Cancelling Field & Flower is straightforward when you know the order deadline and use the online account method. Act before processing begins, save your confirmation, and verify the cancellation within 24 hours. If you encounter resistance or unexpected charges, escalate to CASE under Singapore's Consumer Protection (Fair Trading) Act. At Stopee, we believe informed consumers make better decisions, and that is why we provide clear, step-by-step cancellation guidance for every subscription service. Visit Stopee.com to explore guides for cancelling hundreds of other services, and bookmark this article if you cancel your subscription later and need to reference the deadline again. Your consumer rights are worth protecting, and Stopee empowers you to cancel with confidence.