Manage Finch

How to cancel finch: step-by-step guide and your consumer rights in singapore

Understanding finch and why you might want to leave

Finch is a mental health and productivity app that combines a virtual pet with self-care routines, habit tracking, and motivation tools. The app operates on a subscription model with paid tiers like Finch Plus and the Guardian Program that unlock additional activities, customisation options, and premium content.

You may decide to cancel for several reasons: the app no longer fits your routine, you find the subscription cost unnecessary, or you've achieved the habit goals you set. Whatever your reason, Stopee is here to guide you through the process with clarity and confidence.

Is finch right for you?

Before you cancel, ask yourself whether the paid features truly serve your mental health needs. If you're cancelling due to cost, consider whether a free tier exists or a trial period can be renewed. If you're cancelling due to lack of engagement, cancelling is the right move - unused subscriptions drain your budget without delivering value.

Finch pricing in singapore

Knowing what you're paying helps you decide whether cancellation saves you money or whether a lower-tier option works better.

Pro tip: If you've been charged a yearly amount (S$99.98), your refund potential is higher than monthly charges. Document your purchase date and billing receipt before requesting a refund.

How to cancel finch on your device

Cancellation steps differ depending on whether you subscribed through Apple's App Store, Google Play, or Finch's website. Follow the path that matches where you bought your subscription.

Cancel finch on iPhone or iPad (App store)

1. Open the Settings app on your device.
2. Tap your Apple ID at the top of the screen (your name and profile picture).
3. Select Subscriptions from the menu.
4. Find and tap Finch in your active subscriptions list.
5. Tap Cancel Subscription and confirm your cancellation.
6. You will retain access to paid features until the end of your current billing cycle.

Warning: Do not delete the Finch app from your device - deletion does not cancel the subscription. You must cancel through Settings to stop future charges.

Cancel finch on android (Google play)

1. Open the Google Play Store app on your device.
2. Tap the Menu icon (three horizontal lines) in the top left corner.
3. Select Manage subscriptions or Subscriptions.
4. Find Finch in your list of active subscriptions.
5. Tap Cancel subscription and follow the confirmation prompts.
6. Your access continues until the end of the current billing period.

Pro tip: Google Play sometimes offers a brief discount or incentive if you try to cancel. You can accept or decline - either way, your cancellation will go through.

Cancel finch web purchases

1. Visit support@befinch.com or contact Finch support directly through the app's help section.
2. Request cancellation in writing, including your account email and the date you subscribed.
3. Finch support will confirm your cancellation and stop future billing.
4. Access to premium features remains until the end of your current billing cycle.

Web purchases require direct contact with Finch support. Unlike App Store and Google Play, there is no automated self-service cancellation option. Keep copies of all communication for your records.

What happens after you cancel finch

Cancellation is complete, but your access and data follow specific rules depending on when you cancelled.

Your access during the paid period

After you cancel, you keep full access to Finch Plus features until your billing cycle ends. If you cancelled on the 15th of a month and your renewal date is the 30th, you have access for 15 more days at no extra cost.

Automatic renewal stops immediately - you will not be charged again after the current period expires.

What happens to your data and progress

Your habit streaks, virtual pet progress, and personal data remain in your account after cancellation. However, you may lose access to premium content or customisation once the paid period ends. Stopee recommends backing up any habit data, journal entries, or milestones you want to keep before your paid access expires.

Finch does not publish a clear data retention policy for free-tier users after paid access ends. Export or screenshot important progress if you plan to leave the app entirely.

Refunds for finch subscriptions in singapore

Your refund eligibility depends on where you bought the subscription and how long ago you paid.

Refunds for app store and google play purchases

Apple and Google handle all refunds for in-app purchases - Finch does not process these directly. You must request refunds through the respective store.

1. For Apple App Store: open Settings > [Your Apple ID] > Media & Purchases > Purchase History. Find Finch, tap "Report a Problem," and select your reason (e.g., "I didn't mean to purchase" or "App doesn't work as expected").
2. For Google Play: open the Google Play Store app > Menu > Order history. Find Finch, tap the charge, and select "Refund" or "Report a problem."
3. Both Apple and Google typically process refund requests within 5 to 7 business days.

Pro tip: Request refunds within 48 hours of purchase for the highest approval rate. After 48 hours, Apple and Google approval becomes discretionary, though they often approve reasonable requests within 14 days of purchase.

Refunds for web purchases

Finch support handles web refunds at their discretion. There is no published statutory 14-day cooling-off guarantee, though Finch advertises "full refunds no questions asked" in marketing materials. User reports indicate inconsistent refund handling.

1. Email support@befinch.com with your order number, purchase date, and reason for requesting a refund.
2. Request a refund within 7 to 14 days of purchase for the best chance of approval.
3. Keep all receipts and correspondence.

Warning: If Finch denies your refund request for a web purchase, you have consumer protection rights under Singapore law (see section below).

Your consumer rights and protections in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel or request refunds.

In-app purchases through apple and google

For App Store and Google Play purchases, Apple and Google's refund policies apply. Both platforms offer 48-hour automatic refunds for accidental purchases and allow discretionary refunds up to 15 days after purchase. Finch has no direct role in these refunds.

If Apple or Google denies your refund, contact Stopee for guidance on escalation steps.

Web purchases and finch's obligations

For web purchases made directly through Finch, the Consumer Protection (Fair Trading) Act requires that services be provided with reasonable care and skill. If Finch charges you but does not deliver the service (e.g., premium features do not load or the app crashes repeatedly), you may be entitled to a refund or replacement.

Additionally, if Finch misleads you about features, pricing, or cancellation terms, you can file a complaint with the Consumers Association of Singapore (CASE). CASE can investigate and mediate disputes at no cost to you.

Escalation if finch refuses to refund

1. Request a refund in writing from Finch support with clear justification (within 14 days of purchase).
2. If Finch denies your request, file a complaint with CASE (www.case.org.sg) within one year of the transaction.
3. Provide CASE with your purchase receipt, Finch's refusal email, and a description of the issue.
4. CASE will investigate and may negotiate a settlement on your behalf at no charge.

Stopee has helped thousands of consumers escalate disputes like this. Do not accept a "no refund" response without exploring your legal options.

Common mistakes to avoid when cancelling finch

Cancellation feels like a simple process, but small errors can delay access loss or prevent refunds. Let's talk through the most common pitfalls.

Mistake 1: deleting the app instead of cancelling the subscription

Removing Finch from your phone does not cancel the subscription. Your card will continue to be charged on renewal day. You must cancel through Settings (iOS) or Google Play (Android) or contact support (web) before deleting the app.

Mistake 2: requesting a refund too late

Apple and Google's automatic refund window closes after 48 hours for most purchases. Finch's refund discretion fades after 14 days. Request refunds immediately after you recognise the charge, not weeks later.

Mistake 3: not documenting your cancellation

Take a screenshot of your cancellation confirmation (iOS/Android) or save the support email response (web). If you are charged again by mistake, this proof protects you in a dispute.

Mistake 4: ignoring the free tier as an alternative

If you like Finch but want to save money, downgrade to the free tier rather than cancelling. You keep your virtual pet and basic habit tracking without paying.

Checklist: cancelling finch safely

Use this checklist to ensure you cancel cleanly and protect your refund rights.

1. Identify where you subscribed (App Store, Google Play, or Finch website).
2. Document your purchase date and original payment amount in SGD.
3. Cancel through the correct method for your platform (Settings, Google Play, or support email).
4. Request a refund within 7 to 14 days of purchase if you believe you have grounds (charged in error, misleading features, etc.).
5. Save all confirmation emails and screenshots of cancellation screens.
6. Verify that you are no longer charged after your final billing cycle ends.
7. If a refund is refused, file a complaint with CASE within 12 months of purchase.

Stopee recommends checking your bank statement one week after your final renewal date to confirm no additional charges appear.

Contact information for finch and dispute escalation

If you encounter resistance during cancellation or refund requests, use these contacts to escalate.

Finch support and cancellation address

For web purchases and general support inquiries, contact Finch at:

Email: support@befinch.com

Registered contact address (for cancellation):
Finch
Mumbai
India

Note: Finch's legal and registered address for contract cancellation purposes is listed as Mumbai, India. There is no Singapore-based address published for cancellations. Direct all cancellation and refund requests to support@befinch.com and reference this guide in your communication.

Singapore consumer protection escalation

If Finch does not respond within 10 business days or refuses your refund, escalate to:

Consumers Association of Singapore (CASE)
Website: www.case.org.sg
Email: help@case.org.sg
Telephone: 6100 0315

Stopee recommends filing a CASE complaint if Finch's support fails to address your cancellation or refund within 14 days. CASE is a free, independent advocacy service backed by Singapore's consumer protection framework.

Final thoughts on cancelling finch with confidence

Cancelling a subscription should be as easy as signing up. Stopee has supported thousands of consumers through cancellation, and the most important lesson we share is this: you have rights, documentation is your shield, and escalation paths exist if the company resists.

Whether you're cancelling Finch due to cost, lack of engagement, or preference for an alternative app, follow the steps in this guide, request refunds promptly, and save every confirmation. If Finch creates friction, your consumer protection rights and CASE are your allies.

Stopee is committed to making cancellation transparent and empowering. Visit Stopee.com to explore guides for cancelling other services and learn about your consumer rights across all subscriptions and digital purchases in Singapore.