Manage Find My Kids
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Cancel Find My Kids: Step-by-Step Guide
How to cancel find my kids and protect your family's privacy
What is find my kids
Find My Kids is a parental monitoring application that helps you track your child's device location, view movement history, and receive notifications when they arrive or leave designated places.
Core features and functionality
The app lets you monitor real-time location, access GPS tracking history, set up safe zones with automatic alerts, and use sound listening features on your child's device. You can download Find My Kids from the App Store, Google Play, or purchase directly through the developer's website.
The app is particularly useful if you want to locate a lost phone quickly, understand your child's daily movements, or receive automatic notifications when they reach school, home, or other important locations.
Where you can purchase and manage find my kids
You have three options: purchase through Apple's App Store on iOS devices, subscribe via Google Play on Android phones, or buy directly from the developer's website at web.findmykids.org. Each platform has its own cancellation process, and this matters when you decide to stop your subscription.
Pricing plans and what you'll pay in singapore
Find My Kids offers several subscription tiers with varying features and durations, priced in Singapore dollars.
Current pricing structure
| Plan name | Price (SGD) | Billing period | Best for |
|---|---|---|---|
| Monthly Care | S$5.48 | Monthly | Short-term monitoring or trial users |
| Care 50% OFF | S$32.98 | Promotional period | Discounted bundle for new users |
| Care Plus | S$9.98 | Monthly or longer | Enhanced monitoring features |
| Care Plus Special Offer | S$6.98+ | Limited time | Promotional pricing for premium features |
| Annual Care Plus | S$99.98 | 12 months | Long-term monitoring with commitment discount |
Pro tip: Monthly plans are easier to cancel than annual commitments, as you won't face long-term lock-in if you change your mind within weeks.
Should you cancel find my kids
Consider cancellation if monitoring no longer aligns with your parenting approach, your child has reached an age where you've agreed to reduce oversight, or you're concerned about privacy implications.
Reasons to keep your subscription
You should continue if you have younger children, live in an area where safety is a concern, or your family has agreed that location sharing is appropriate. Active monitoring can provide genuine peace of mind if your child is in a risky environment or frequently travels independently.
Reasons to cancel
Cancel if your child is a teenager who values privacy and you've agreed together to step back from monitoring, if you're unhappy with app performance or feature limitations, if the cost doesn't justify the features you actually use, or if you've found a better alternative that serves your family's needs. Additionally, if you've experienced billing issues or unexpected charges, cancellation may be your first step toward resolution.
How to cancel find my kids step by step
Your cancellation method depends entirely on where you purchased the subscription - Apple's ecosystem, Google Play, or directly from the developer.
Cancel your subscription via google play (Android devices)
If you subscribed on an Android phone or tablet through the Google Play Store, follow these steps to stop auto-renewal.
- Open the Google Play Store app on your Android device.
- Look for the coloured Play Store icon on your home screen.
- Tap your profile icon in the top right corner.
- This usually shows your initial or profile picture.
- Select "Payments and subscriptions" from the menu.
- You may need to scroll down to find this option.
- Tap "Subscriptions" to view all active subscriptions.
- This shows every app you're currently paying for.
- Find "Find My Kids" in the list and tap it once.
- If you don't see it, scroll down - it's listed alphabetically.
- Tap "Cancel subscription" at the bottom of the screen.
- Google Play will ask you to confirm your reason for cancelling.
- Confirm the cancellation by tapping "Cancel subscription" again.
- You'll receive an email confirmation from Google Play within minutes.
Important: You retain full access to Find My Kids until the end of your current billing period, even after cancellation. No refund is issued for unused time in the current month.
Cancel your subscription via the app store (iPhone or iPad)
iOS subscriptions are managed exclusively through the App Store, not within the Find My Kids app itself. This is the only way to stop Apple from charging you.
- Open the App Store on your iPhone or iPad.
- The App Store icon appears on your home screen.
- Tap the profile icon in the top right corner.
- This is often a circular icon with your photo or initial.
- Select "Subscriptions" from the dropdown menu.
- This shows all active subscriptions linked to your Apple ID.
- Locate "Find My Kids" and tap it.
- Subscriptions are listed alphabetically.
- Tap "Cancel Subscription" or the red "Remove" option.
- Apple will ask if you want to accept a retention offer or confirm cancellation.
- Confirm your cancellation choice.
- Apple sends a confirmation email immediately.
Warning: Cancelling Find My Kids within the app itself does not stop App Store auto-renewal. You must use the App Store method above or your credit card will be charged on the next renewal date.
Cancel a direct website purchase (web.findmykids.org)
If you bought your subscription directly from the developer's website rather than an app store, contact the developer's support team or cancellation department.
- Visit the Find My Kids website at web.findmykids.org and locate the support or contact page.
- Look for a "Help," "Contact Us," or "Support" link, usually in the footer.
- Submit a cancellation request via email or contact form.
- Include your account email address and order number if you have it.
- Clearly state that you want to cancel your subscription and stop all future charges.
- Save any confirmation number or reference ID the support team provides.
- You'll need this if billing continues after your request.
- Monitor your bank statements or credit card for the next billing cycle.
- Confirm that no charge appears on your expected renewal date.
Pro tip: Send your cancellation request at least 5 working days before your next billing date to allow the developer time to process it and prevent an unwanted charge.
What happens after you cancel find my kids
Understanding what changes once you submit your cancellation request helps you avoid confusion or accidental re-subscription.
Access and functionality after cancellation
If you cancelled through the App Store or Google Play, you keep full access to all features until the end of your paid billing period. Once that period ends, the app will prompt you to resubscribe before you can view location data, receive notifications, or use any monitoring features. For direct website purchases, access timing depends on how quickly the developer's support team processes your request.
Preventing accidental re-subscription
After cancellation, watch for misleading notifications within the Find My Kids app itself, which may encourage you to restart your subscription with special offers. These are marketing tactics and are not required to reactivate monitoring. You won't be auto-charged unless you deliberately tap "Subscribe" or accept a renewal offer.
Will you get a refund after cancelling
Refund eligibility depends on which platform you used to subscribe and what reason you provide for cancellation.
Refunds for app store purchases (iOS)
Apple's refund policy is strict: the company does not refund subscription time you've already paid for, whether you've used it or not. Your only option for a full or partial refund is to submit a request through the App Store within 14 days of the charge date. Apple reviews these requests case-by-case and may grant a refund if you argue that you cancelled immediately after realising you didn't want the service.
- Visit reportaproblem.apple.com and sign in with your Apple ID.
- You can also access this through your iTunes receipt email.
- Find the Find My Kids charge and click "Report a Problem."
- Select "I would like a refund for this purchase."
- Explain clearly why you want the refund (accidental purchase, subscription cancelled immediately, no value received).
- Be honest and specific - generic requests are often denied.
- Submit your request and wait for Apple's response.
- Apple typically responds within 1-3 working days.
Refunds for google play purchases (Android)
Google Play allows refunds within 48 hours of purchase with no questions asked. After 48 hours, you can still request a refund, but Google reviews it manually and refund eligibility depends on the reason you provide. Google is more flexible than Apple and often grants partial refunds if you cancel within days of subscribing.
- Open Google Play and tap your profile icon, then "Payments and subscriptions."
- Navigate to Subscriptions as you would to cancel.
- Tap Find My Kids and look for a "Refund" or "Get refund" button.
- This appears within 48 hours of purchase.
- If no automatic refund button appears, contact Google Play support directly.
- Explain that you want a refund and were charged unexpectedly or quickly realised the service wasn't for you.
Refunds for direct website purchases
Find My Kids' website claims a "Money-Back Guarantee" but also states "all purchases are final." This contradiction is misleading. The developer may issue refunds only if the app failed to work properly, you experienced a technical issue, or you saw no results after following setup instructions for 14 days. Contact the support team with evidence of the problem and request a refund; persistence and clear documentation increase your chances of success.
Your consumer rights when cancelling find my kids
Singapore's Consumer Protection (Fair Trading) Act protects you from unfair contract terms, misleading statements, and deceptive billing practices.
Your rights under singapore law
The Consumer Protection (Fair Trading) Act requires that subscription terms be clear and transparent. Find My Kids must inform you of the price, billing frequency, and cancellation method before you subscribe. If the app charges you without your explicit consent, uses misleading language about auto-renewal, or makes cancellation deliberately difficult, you have grounds to dispute the charge with your bank or credit card company.
Pro tip: If Find My Kids continues charging you after you've cancelled, contact your bank or credit card issuer immediately and request a chargeback. You are not obligated to settle a charge you didn't authorise.
Escalation to the consumer association of singapore
If Find My Kids refuses to refund you or ignores your cancellation request, you can file a complaint with the Consumers Association of Singapore (CASE). CASE investigates unfair practices and can help you seek compensation. Stopee recommends gathering all evidence: screenshots of your cancellation request, bank statements showing unauthorised charges, and copies of any correspondence with Find My Kids support.
Common mistakes to avoid when cancelling
Cancelling a subscription feels straightforward, but one wrong move can leave you charged for another month-or longer.
Cancelling inside the app instead of through the app store
Many users make this mistake: they open Find My Kids, look for a "Cancel" or "Manage Subscription" button within the app, tap it, and assume they're done. This almost never stops auto-renewal. App Store and Google Play subscriptions are managed exclusively through their respective platforms, not within the apps themselves. If you cancel only inside Find My Kids, your credit card will be charged on the next renewal date.
Forgetting to cancel before your next billing date
Subscriptions renew on the same day each month (or year). If your next billing date is in 3 days and you only cancel today, you'll still be charged for the next period. You can cancel immediately and retain access until the end of that billing period, but the charge will appear. Set a phone reminder 1 week before renewal so you have time to cancel without being charged.
Not saving cancellation confirmation details
When you cancel through Google Play or the App Store, you receive a confirmation email. Save this email or take a screenshot of the confirmation screen. If Find My Kids continues to bill you after cancellation, you'll need proof of your cancellation request to dispute the charge with your bank.
Assuming a refund is automatic
Cancellation and refund are separate actions. Cancelling stops future charges, but it does not return money you've already paid. You must submit a refund request separately, and the outcome depends on your platform, timing, and reason for requesting it.
Checklist before and after cancelling
Use this checklist to ensure you've covered every step and won't face surprise charges.
| Action | Completed | Notes |
|---|---|---|
| Identify where you subscribed (App Store, Google Play, or website) | ☐ | Check your bank or credit card statement to confirm the vendor. |
| Note your next billing date | ☐ | Found in your app store subscription settings or purchase email. |
| Download or screenshot your cancellation confirmation | ☐ | Save the confirmation email or take a photo of the confirmation screen. |
| Verify that no charge appears on your next billing date | ☐ | Check 24-48 hours after your renewal date to be sure. |
| Submit a refund request if you're eligible | ☐ | Do this within 14 days of the charge you want refunded. |
| Contact Stopee if you need escalation support | ☐ | Stopee can guide you through disputes or direct you to consumer authorities. |
Reviews and user experiences with find my kids
Find My Kids holds a 4.5 out of 5 star rating on Trustpilot, reflecting generally positive feedback on location tracking accuracy and notification features.
What users praise
Parents appreciate the real-time GPS accuracy, the ability to set safe zones and receive alerts, and the straightforward app interface. Many users report that the feature set is worth the monthly cost, particularly for younger children or those in higher-risk environments.
What users criticize
The most common complaints centre on billing confusion (users report unexpected charges after trying to cancel), poor customer support responsiveness, and difficulty reaching a live person when issues arise. Some users also report that the app drains battery quickly on the monitored child's device, which can become noticeable after weeks of continuous use.
Stopee has helped thousands of consumers navigate these exact frustrations. If you're cancelling because of poor support or billing issues, you're not alone-and you have rights.
Contacting find my kids for support or cancellation
If you need to cancel a direct website subscription, escalate a billing dispute, or require support, here is the official developer contact information.
Developer and company details
Find My Kids is developed by LETEM LTD, a company registered in the United Kingdom. The official corporate address is:
LETEM LTD
Find My Kids Development Team
United Kingdom
For direct cancellations or billing disputes related to web.findmykids.org purchases, contact the developer's support or cancellation department through their website. Email inquiries typically receive a response within 2-5 working days, though response times can vary during peak periods.
Escalation and consumer support through stopee
If Find My Kids ignores your cancellation request, refuses to refund you, or continues charging after you've cancelled, Stopee can help you understand your options and escalate to Singapore's consumer protection authorities. Stopee specialises in subscription disputes and knows the tactics companies use to obstruct cancellations. Visit Stopee to document your case, access templates for formal complaints, and connect with resources that support fair resolution.
Summary and next steps
Cancelling Find My Kids is straightforward once you know your platform and avoid common pitfalls. If you subscribed through the App Store, cancel in App Store settings. If you used Google Play, cancel in Google Play settings. If you bought directly from the website, contact the developer's support team and follow up to confirm the cancellation took effect.
Save your confirmation details, monitor your bank statement on the renewal date, and submit a refund request if you're eligible. If the developer refuses to cancel or continues billing you after your request, invoke your rights under Singapore's Consumer Protection (Fair Trading) Act and escalate to the Consumers Association of Singapore.
You have more power in this situation than most companies want you to know. Stopee has helped thousands of consumers cancel unfair subscriptions, recover unauthorised charges, and reclaim control over their accounts. Whether you're cancelling because parenting priorities have shifted, the cost no longer fits your budget, or the app simply isn't serving your family's needs-your decision is valid, and your cancellation should be honoured immediately. Start your cancellation today with confidence, armed with the knowledge and tools you need to see it through.