Manage Firework

How to cancel firework and protect your video content investment in singapore

What is firework

Firework is a short-form interactive video platform built for brands and businesses looking to embed shoppable videos across their websites, email campaigns, and commerce channels.

Core features and use cases

You use Firework to create, share, and monetise video content without building everything from scratch. The platform provides shoppable video tools, user-generated content import, advanced analytics, and integrations across web and email platforms to drive engagement and conversions.

Whether you are a small retailer testing video commerce or an enterprise managing thousands of video assets, Firework offers a tiered pricing model ranging from a free Pilot plan to custom Enterprise solutions tailored to your scale and needs.

Who typically uses firework

E-commerce brands, SaaS companies, media publishers, and agencies use Firework to embed interactive video experiences that increase customer time-on-page and boost transaction value. If your business relies on video content as a revenue driver, you have likely evaluated or subscribed to Firework at some point.

Firework pricing and plans in singapore

Firework publishes pricing in United States dollars (USD), and your actual billing in Singapore Dollars (SGD) depends on current exchange rates and your local payment method.

Current firework plan breakdown

Below is a summary of Firework's standard tiers and what each plan includes.

Exchange rates and local billing

Firework does not publish SGD pricing on its main website. When you subscribe, your payment processor converts USD to SGD at the time of transaction, which means your final charge may fluctuate with the USD-SGD exchange rate. Always confirm the SGD amount in your payment summary before confirming.

When you should consider cancelling firework

Cancelling a video platform subscription is a smart financial move when the service no longer aligns with your business goals.

Common reasons to cancel

You may want to cancel Firework if:

• Your team no longer produces or embeds short-form video content regularly.
• You have migrated to a competitor platform such as Loom, Wistia, or an in-house video solution.
• Your monthly view limits no longer match your actual traffic, making the plan uneconomical.
• You are consolidating tools and moving video workflows into your existing content management system.
• Budget pressures require you to cut non-core software subscriptions.

Before you cancel: questions to ask yourself

Firework stores your video assets, analytics, and embed codes on their servers. Before you cancel, ask yourself: Do I need to export my videos and performance data? Are any active campaigns or landing pages embedding Firework videos that will break if I cancel? Will I need to re-upload content to another platform? Answering these questions now will save you frustration later and protect your business continuity.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital services, including software subscriptions.

Key protections that apply to your firework subscription

Under the Consumer Protection (Fair Trading) Act, you have the right to expect that Firework delivers the service as described and that any charges are transparent and lawful. If Firework charges you after you cancel, or if the company refuses to honour a valid cancellation request, you can escalate your complaint to the Consumers Association of Singapore (CASE) or the Ministry of Trade and Industry (MTI).

Your rights include:

• Receiving clear cancellation confirmation within a reasonable timeframe (typically 5 to 10 business days).
• Having your final bill reflect only services you actually received up to your cancellation date.
• Accessing your data (videos, analytics reports, embed codes) for a reasonable period after cancellation.
• Disputing unauthorised charges with your payment provider or credit card issuer within 120 days.

Escalation pathways if firework refuses to cancel

If Firework ignores your cancellation request or continues charging you after you cancel, contact CASE (Consumers Association of Singapore) at case.org.sg or call 6100 0315. CASE provides free mediation services and can pressure the vendor to comply. Provide CASE with screenshots of your cancellation request, emails to Firework support, and evidence of unauthorised charges. This formal escalation often resolves disputes quickly.

How to cancel firework step by step

Firework does not publish a unified cancellation process, so your route depends on how you originally subscribed.

Cancellation method one: via the firework dashboard

This is the fastest method if you subscribed directly through Firework's website.

1. Sign in to your Firework account using your email and password.
   • If you have lost access to your login credentials, use the "Forgot password" link to reset.
   • If you share account access with team members, ensure you have admin or billing permissions before proceeding.
2. Navigate to your account settings.
   • Look for a menu icon (three horizontal lines) or click your profile picture in the top-right corner.
   • Select "Account", "Settings", or "Billing" from the dropdown menu.
3. Locate your subscription or plan management section.
   • You should see your current plan, next billing date, and payment method on file.
   • Look for a button labelled "Manage subscription", "Cancel plan", "Downgrade", or "Pause subscription".
4. Click the cancellation option and follow the prompts.
   • Firework may ask you to confirm your cancellation or provide feedback about why you are leaving.
   • Some platforms offer a "pause" option instead of full cancellation; only select this if you want to preserve your account and resume later.
5. Confirm the final cancellation and save your confirmation email.
   • Pro tip: Screenshot the cancellation confirmation page and save any email receipt. This is your proof if Firework charges you again by mistake.

Cancellation method two: contacting firework support directly

If you cannot find the cancellation button in your dashboard, or if the button is broken, contact Firework's support team by email or in-app chat.

1. Gather your account details before you reach out.
   • Your email address associated with the Firework account.
   • Your current plan name (Pilot, Starter, Growth, Pro, or Enterprise).
   • Your most recent invoice number or billing date.
2. Email Firework support or use their in-app chat feature.
   • In your message, state clearly: "I want to cancel my Firework subscription effective immediately" or "effective [specific date]".
   • Provide your account email and any reference numbers.
   • Ask for written confirmation of the cancellation in your reply email.
3. Wait for Firework's confirmation response.
   • Warning: If you do not receive a response within 5 business days, follow up again and also contact your payment provider (credit card company or bank) to dispute any charges that occur after your cancellation date.
4. Save all correspondence as proof of your cancellation request.
   • Forward the confirmation email to a separate folder or print it. This protects you if there is a billing dispute later.

Cancellation method three: if you subscribed via shopify

If you installed Firework as an app inside your Shopify store, you must cancel the subscription from Shopify, not directly from Firework.

1. Log in to your Shopify admin dashboard.
   • Navigate to your store at myshopify.com or use your custom domain login.
2. Go to "Apps and sales channels" (or "Apps" in older Shopify versions).
   • This menu is typically on the left sidebar under "Settings".
3. Search for "Firework" in your installed apps list.
   • Click on the Firework app card to open its detail page.
4. Select "Plan" or "Billing" within the Firework app details.
   • Look for an option to change, pause, or cancel the plan.
5. Confirm your cancellation and verify that Shopify no longer shows an active charge for Firework.
   • Go to "Settings" and then "Billing" in your Shopify admin to double-check that the Firework line item is gone.
   • Pro tip: Some Shopify apps take up to 24 hours to fully deactivate after cancellation; give it a day before assuming the cancellation failed.

What happens immediately after you cancel

Cancelling a subscription is emotional because it often signals the end of a tool your team has relied on. Here is what you can expect.

Access and feature availability

You typically retain access to your Firework dashboard and video library through the end of your current billing cycle. For example, if your next billing date is 15 January 2025 and you cancel on 1 January 2025, you keep full access until 14 January 2025 at 11:59 PM Singapore time. After that date, your account enters a read-only or suspended state.

Premium features tied to your plan (such as removing Firework branding, custom player colours, priority support, or view allowances above the free tier limit) are disabled immediately upon cancellation, even if you are still within your paid period. Always export or save any assets you need before the final access date arrives.

Your video files and data retention

Firework typically stores your account data (videos, analytics, embed codes, playlists) for 30 to 90 days after cancellation to allow you to reactivate if you change your mind. However, this period varies, and after the retention window closes, Firework may delete your videos and account information permanently.

Most importantly: Do not assume Firework will keep your data forever. Before your cancellation takes effect, download your videos, export your analytics reports as PDFs or CSV files, and save any custom embed codes or player settings you want to preserve. If you need these assets for a competitor platform or archival purposes, extract them now.

Refunds and billing after cancellation

Firework does not publish an explicit refund policy on its public-facing website, so refund eligibility depends on your contract terms and the reason for cancellation.

When firework might issue a refund

You may be entitled to a refund or credit in these scenarios:

• Prorated refund for early cancellation: Some vendors credit unused portions of your monthly or annual plan on a prorated basis. For example, if you paid US$259 for a full month and cancel after 10 days, you might receive a credit of approximately US$170 (20 days of unused service). Ask Firework explicitly whether they offer prorating.
• Billing error or overcharge: If Firework charged you twice in a single month or charged you after you cancelled, you have a right to a refund. Request this in writing and escalate to CASE if Firework refuses.
• Service failure: If Firework experienced a major outage that prevented you from using the service for an extended period, you may negotiate a credit or refund. Document the outage dates and email Firework support with evidence.

If firework refuses to refund you

If Firework denies your refund request unfairly, you have options. First, contact CASE (Consumers Association of Singapore) with screenshots of your conversation with Firework and proof of the charge. CASE provides free mediation and often convinces vendors to reverse unjust charges. Second, if you paid by credit card or debit card, contact your bank or card issuer and request a chargeback or dispute within 120 days of the transaction. Provide your bank with evidence of the charge and Firework's refusal to refund. Your bank will investigate and may reverse the charge on your behalf.

Common mistakes when cancelling firework

Cancelling a platform you have invested time and money into can feel overwhelming, and it is easy to overlook critical steps in the process.

Mistake one: not exporting your data before the cancellation deadline

This is the most costly error. Once Firework deletes your account, you lose access to your entire video library, performance metrics, and embed codes forever. Before you click "cancel", spend 30 minutes downloading your videos as MP4 files, exporting your analytics to a spreadsheet, and noting any critical embed codes you are using on active landing pages. If your videos are embedded on your website and you do not have backup copies, your site will display broken video players after cancellation.

Mistake two: cancelling without confirming you have written confirmation

Never rely on a verbal cancellation or an in-app chat message that disappears after 30 days. Insist on receiving an email confirmation from Firework's official support address stating your account is cancelled, your cancellation date, and your final billing date. Without this email, you have no proof if Firework charges you again by accident or claims they never received your cancellation request.

Mistake three: forgetting to update embedded videos on live pages

If your website or email campaigns embed Firework videos, those players will stop working after your cancellation. Your visitors will see a broken video frame or an error message. Before cancelling, audit every page and email template that uses a Firework embed and either replace it with a video from a new platform or remove the embed entirely. This prevents confusion and protects your brand credibility.

Mistake four: paying for a full month when you only need a few days

If you are on a monthly billing cycle and you cancel mid-month, check whether Firework offers a pro-rata refund. Some vendors do not, meaning you lose money for unused days. If Firework does not refund, consider waiting until 1 or 2 days before your renewal date to cancel, so you minimise wasted charges. Stopee has helped thousands of consumers avoid this exact pitfall by timing their cancellations strategically.

Checklist before you press cancel

Use this checklist to ensure you are ready to cancel safely and do not lose any important data.

• Export all videos from your Firework library as downloadable files (MP4 or original format).
• Download your analytics reports for the past 12 months as PDF or CSV files for your records.
• Note any embed codes currently active on your website, email templates, or marketing collateral.
• Plan your replacement: identify which videos you will re-upload to a new platform (or remove entirely).
• Confirm your next billing date so you can time your cancellation to minimise wasted charges.
• Gather your account email, plan name, and most recent invoice number.
• Verify you have admin or billing access to the account (ask account owner if needed).
• Send a cancellation email to Firework support and request written confirmation.
• Take a screenshot of the cancellation confirmation page and save the email response.
• Update your website and email campaigns to remove or replace Firework video embeds.

Firework contact and registered office details in singapore

If you need to reach Firework directly or escalate a cancellation dispute, use these contact details.

Firework singapore operational office

1 George Street, #21-01, Singapore. This is Firework's principal operational office where you may send formal correspondence or dispute notices.

Firework singapore registered corporate address

144 Robinson Road, #12-01 Robinson Square, Singapore. This is the registered address for Firework Singapore Private Limited and is used for legal and regulatory filings.

General contact methods

You can typically reach Firework through their website contact form, in-app support chat, or email address listed in your account settings. If you receive no response within 5 business days, send a formal cancellation notice to one of the addresses above via registered mail, and simultaneously contact CASE (Consumers Association of Singapore) to lodge a complaint.

Summary: taking control of your firework subscription

Cancelling Firework does not have to be complicated or costly if you follow a clear process and protect your data. Start by identifying your cancellation method (dashboard, direct support, or Shopify), then export all your videos and analytics before the final access date. Insist on written confirmation from Firework, and save every email and screenshot as proof. If Firework continues to charge you or refuses to cancel, escalate to CASE without hesitation. Stopee understands the frustration of managing digital subscriptions, which is why we have created this guide to empower you to cancel on your own terms. Whether you are moving to a competitor platform or cutting costs, you deserve a transparent, hassle-free cancellation process. Stopee has helped thousands of consumers cancel Firework and other software subscriptions while protecting their data and avoiding surprise charges. Visit Stopee today to explore your options and get personalised advice for your specific situation.