Manage Fishbrain

How to cancel fishbrain and claim your refund in singapore

What fishbrain is and why you might want to leave

Fishbrain is a social fishing app built for anglers who want real-time forecasts, catch reports and a community of fellow fishermen. The app combines BiteTime predictions, location-based maps and lure suggestions to help you plan fishing trips across Singapore and beyond. It operates on a freemium model, meaning the core features are free, but paid subscriptions unlock premium tools and community features.

If you've decided Fishbrain no longer fits your fishing routine, you're not alone. Maybe you've shifted to a different fishing style, found a better alternative, or simply want to stop the recurring charge. At Stopee, we understand that cancelling digital subscriptions should be straightforward and penalty-free. This guide walks you through every cancellation path and refund option available to you in Singapore.

Common reasons to cancel

You might cancel because the app drains your phone battery faster than you'd like, you prefer offline maps, or the community features don't match your fishing community. Some users cancel because they fish infrequently and don't justify the monthly cost. Others switch to competing apps or simply want to reduce their digital subscriptions. Whatever your reason, Stopee is here to ensure you exit cleanly and claim any refund you're entitled to.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) protects you when you buy digital services like Fishbrain subscriptions. Key protections include the right to fair contract terms and the right to cancel within a reasonable timeframe if the service fails to meet the standard you'd reasonably expect.

What the CPFTA means for your fishbrain subscription

Under the CPFTA, Fishbrain must provide you with clear information about their cancellation policy before you pay. If they don't honour their stated policy or if the app performs below the standard a reasonable person would expect, you have grounds to request a refund or escalate your complaint to the Consumers Association of Singapore (CASE).

The key lever is the 14-day statutory cooling-off period for digital services purchased online. If you buy a Fishbrain subscription via the web platform (not through Apple or Google), you typically have 14 days to cancel and request a full refund, provided you haven't fully consumed the service. Pro tip: Keep your receipt and cancellation confirmation; you'll need these if you escalate to CASE.

Fishbrain pricing and subscription plans

Fishbrain offers a free version and paid Fishbrain Pro subscriptions. Pricing and features vary slightly depending on whether you subscribe via the web, Apple App Store or Google Play Store.

Pricing table (approximate singapore dollars)

Warning: Prices and exact SGD amounts shown are approximate and may vary by platform (web, App Store, Google Play). Always verify pricing in the Fishbrain app before confirming payment. Exchange rates and regional pricing adjustments affect the final charge to your payment method.

How to cancel fishbrain on the web (fishbrain.com)

If you subscribed directly through Fishbrain's website, you cancel and manage your subscription through your account dashboard. This is often the cleanest cancellation route because Fishbrain handles billing directly, not a third-party app store.

Step-by-step web cancellation

1. Open your web browser and navigate to fishbrain.com
2. Log in with your email address and password
   • If you've forgotten your password, click "Forgot password" and follow the reset link sent to your email
3. Click on your profile icon or account menu (usually in the top-right corner)
4. Select Manage Subscription or Billing from the dropdown menu
5. Look for Fishbrain Pro and click Manage or Cancel Subscription
6. You may be asked to verify your identity via a 6-digit code sent to your registered email address
   • Check your inbox (and spam folder) for this code
   • Enter the code when prompted
7. Confirm that you want to cancel; read any final offer or retention message
8. Your cancellation is now processed; Fishbrain will send a confirmation email within minutes

Pro tip: Don't close the browser tab immediately after step 8. Take a screenshot of the confirmation page showing your cancellation date and any refund eligibility notice. This proves you cancelled if Fishbrain continues charging you.

What happens after web cancellation

Your paid access remains active until the end of your current billing period. If your subscription was due to renew on the 30th of the month and you cancel on the 10th, you keep all premium features until the 30th. After that date, your account reverts to the free tier. No further charges will appear on your payment method.

How to cancel fishbrain on apple (iOS)

If you subscribe through the Apple App Store, Apple manages your billing, not Fishbrain directly. You must cancel via your Apple ID settings; Fishbrain cannot cancel App Store subscriptions on your behalf, even if you contact their support team.

Step-by-step apple cancellation

1. Open the Settings app on your iPhone or iPad
2. Tap your name at the top of the settings menu
3. Select Subscriptions
4. Find Fishbrain in the list of active subscriptions
5. Tap on Fishbrain to open its details
6. Tap Cancel Subscription (this button appears only if the subscription is active)
7. Confirm your cancellation by tapping the final confirmation prompt
   • Apple may offer a discount or trial extension to keep you subscribed; you can ignore these and proceed with cancellation
8. You'll see a confirmation message stating your subscription will end on a specific date

Warning: If you see "Manage" instead of "Cancel Subscription", the subscription may already be cancelled or in a trial period. Double-check by looking for an "Auto-Renewal" toggle; if it's off, you're no longer subscribed.

Refunds for app store cancellations

Apple handles all refund requests for App Store subscriptions. If you cancel within 48 hours of your first payment or auto-renewal, you can request a refund directly from Apple. Cancellation alone does not automatically trigger a refund; you must ask for one separately through your Apple account.

To request an Apple refund, open the App Store app, tap your profile icon, select Purchase History, find the Fishbrain charge, tap the three-dot menu and select Report a Problem. Apple reviews your request within 48 hours and either approves or denies it. Stopee recommends being honest in your reason; vague complaints are often rejected.

How to cancel fishbrain on google play (Android)

Google Play handles subscriptions for Android users. Like Apple, Google manages billing independently of Fishbrain, so you cancel in the Google Play Store app, not in Fishbrain itself.

Step-by-step google play cancellation

1. Open the Google Play Store app on your Android device
2. Tap your profile icon (usually a circle in the top-right corner)
3. Select Subscriptions
4. Find and tap Fishbrain
5. Tap Cancel Subscription
6. Choose a reason for cancellation from the dropdown list
   • Google asks why you're leaving; this feedback helps developers improve their apps
7. Tap Cancel Subscription again to confirm
8. You'll receive a confirmation message with your cancellation date

Pro tip: Google Play often shows a "7-day free trial" offer as you cancel. Ignore this unless you genuinely want to delay your cancellation; accepting it can restart your subscription without your clear consent.

Refunds for google play cancellations

Google Play allows refund requests within 48 hours of purchase for subscriptions and in-app purchases. After 48 hours, refunds are rarely granted unless you can prove the service was faulty or Fishbrain breached their terms.

To request a Google Play refund, open the Google Play Store, tap your profile icon, go to Payments and subscriptions, select Subscriptions, tap Fishbrain, and then tap View subscription details. Look for a Report a problem or Request refund option. Google reviews your request within 72 hours.

Refunds and your money back

Whether you get your money back depends on where you bought the subscription and how quickly you act. Stopee has helped thousands of consumers navigate refund disputes, and the same principles apply to Fishbrain.

Web-based subscription refunds

Fishbrain's stated policy allows refunds for web purchases if you request one within 14 days of cancelling. This aligns with Singapore's CPFTA cooling-off period, which is a strong legal backing for your claim.

To request a refund, email support@fishbrain.com with the following information in the subject line: "Refund Request - [Your Username]".

• Your Fishbrain username
• The email address associated with your account
• Your original receipt or transaction ID (check your email inbox or payment method history)
• The date you paid and the amount in SGD
• A brief reason for your cancellation (optional but helpful; genuine reasons are processed faster)

Fishbrain typically responds within 5-7 business days. If they approve your refund, the money is credited back to your original payment method (credit card, debit card or digital wallet) within 7-14 business days, depending on your bank.

App store and google play refunds

Apple and Google manage all refunds for subscriptions purchased through their platforms. Fishbrain cannot issue these refunds, even if you contact them directly. You must follow the refund process within each platform (outlined above).

Warning: Do not cancel your subscription through Fishbrain if you also cancel it through Apple or Google Play on the same day. This can trigger a billing dispute and flag your account, making refund approval harder. Cancel in one place, wait 24 hours, then request a refund if needed.

What happens after you cancel fishbrain

Cancellation can feel anticlimactic, but a few things happen behind the scenes, and Stopee wants you to understand them all.

Your account and data

Cancelling your Fishbrain subscription does not delete your account. Your profile, saved waypoints, catch history and community posts remain on Fishbrain's servers indefinitely. If you want to erase your account completely, you must request data deletion separately by emailing support@fishbrain.com and explicitly asking to delete your entire profile under the General Data Protection Regulation (GDPR) and Singapore's Personal Data Protection Act (PDPA).

Pro tip: Before you delete your account, export or screenshot any catch records or waypoints you want to keep. Once deleted, Fishbrain cannot recover this data.

Premium features and access

If you cancel mid-cycle, you retain access to Fishbrain Pro features until your billing period ends. After that date, your account downgrades to the free tier. You lose access to advanced forecasts, ad-free browsing and premium map overlays. Basic features (community posts, simple location reports) remain available for free.

Billing and auto-renewal

Cancellation immediately disables auto-renewal on your account. You will not be charged for any future billing periods, whether you cancelled via the web, Apple or Google Play. If you see a charge after cancellation, contact your payment provider immediately and cite your cancellation confirmation as evidence.

Common mistakes when cancelling fishbrain

Cancellation should be simple, but small mistakes can leave you with unwanted charges and refund headaches. We've seen these errors hundreds of times, and Stopee is here to help you avoid them.

Mistake 1: cancelling only in the app, not your account

Deleting the Fishbrain app from your phone does not cancel your subscription. Your account remains active, and you continue to be charged. Always cancel through your account settings (web, Apple, or Google Play), not just by deleting the app.

Mistake 2: waiting too long to request a refund

Both Apple and Google enforce a 48-hour refund window. Fishbrain allows refunds within 14 days of cancellation for web purchases. If you cancel on day 15, you forfeit your refund rights unless you escalate to a payment provider or CASE. Act fast.

Mistake 3: cancelling during a free trial and expecting a refund

Free trial periods typically do not qualify for refunds. If you cancelled during a trial, Fishbrain or the app store will deny your refund request. To avoid accidental charges, always set a phone reminder two days before your free trial ends so you can cancel before billing begins.

Mistake 4: not saving your cancellation confirmation

Screenshots and email confirmations are your proof of cancellation. If Fishbrain continues to charge you after cancellation, you'll need this evidence to dispute the charge with your bank or payment provider. Save them immediately after cancellation.

Escalation: what to do if fishbrain refuses to cancel or refund

Most cancellations and refunds go smoothly, but if Fishbrain ignores your request or denies a refund you believe you're entitled to, escalation is your next step.

Contact fishbrain support first

Email support@fishbrain.com with a polite but firm message. Reference your cancellation date, the amount charged and your refund request. Give them 7 business days to respond. If they don't reply or refuse your request unfairly, move to the next step.

Escalate to CASE (Consumers association of singapore)

If Fishbrain refuses to honour the CPFTA's cooling-off period or fails to deliver a service as described, you can file a complaint with the Consumers Association of Singapore (CASE). CASE offers free mediation and can pressure companies to refund you. Visit www.case.org.sg to lodge a complaint.

Dispute the charge with your payment provider

If Fishbrain continues to charge you after cancellation, contact your bank, credit card issuer or digital payment service (e.g., PayPal, Apple Pay). File a dispute or chargeback, citing your cancellation confirmation. Most banks reverse unauthorised charges within 30 days.

Pro tip: Stopee recommends gathering all evidence before escalating: cancellation confirmations, receipt copies, email correspondence and screenshots of any unauthorised charges. This strengthens your case in any dispute.

Should you cancel fishbrain? a balanced view

Before you cancel, consider whether Fishbrain truly no longer serves you, or whether you're cancelling in frustration. Here's an honest assessment.

Reasons to keep fishbrain

If you fish more than once a month, Fishbrain's BiteTime forecasts and community catch reports offer real value. The app integrates weather, tidal data and angler feedback to predict fish activity with reasonable accuracy. For casual to serious anglers in Singapore, where fishing is a year-round activity, the subscription often pays for itself through successful trips. The annual plan (roughly SGD 40-60) costs less than a single fishing trip.

Reasons to cancel

Cancel if you fish infrequently (fewer than four times per year), prefer offline maps, or find the app drains your phone battery. If you've tried a competing app (like Navily or local fishing forums) and prefer it, cancelling Fishbrain makes sense. Some users cancel simply to reduce their subscription clutter; this is valid too. If the monthly fee strains your budget, switching to the free tier or cancelling entirely is the right choice.

Checklist: before and after you cancel

Fishbrain's contact information and office addresses

Fishbrain is headquartered in Stockholm, Sweden, and also maintains US operations through Fishbrain Inc in Illinois. If you need to contact Fishbrain or escalate a dispute, use the following addresses and contacts.

Primary contact channels

• Email support: support@fishbrain.com (response time: 5-7 business days)
• In-app support: Open Fishbrain, tap the menu and select "Help" or "Contact Support"
• Headquarters: Fishbrain AB, Sveavägen 15, 111 57 Stockholm, Sweden
• US operations: Fishbrain Inc, Naperville, Illinois, USA (for US subscribers)

Warning: Fishbrain does not accept cancellation requests by postal mail or phone. You must cancel via your account dashboard (web, Apple or Google Play) or email support for refund disputes only. This is standard for SaaS and app-based subscriptions.

Why stopee can help you cancel smarter

Cancelling a subscription sounds easy, but hidden traps, confusing platforms and unclear refund policies trip up thousands of users every year. Stopee exists to cut through that confusion and empower you to cancel on your terms, claim refunds you're entitled to and avoid costly mistakes.

Whether you're cancelling Fishbrain, a fitness app or a streaming service, Stopee has built detailed guides for each platform and helps you understand your consumer rights under Singapore law. We've helped thousands of consumers navigate refund disputes, contact company support and escalate to regulators like CASE when companies refuse to honour their obligations.

If you're unsure whether to cancel, how to cancel safely or how to claim a refund, Stopee's step-by-step guides and consumer rights information empower you to make confident decisions. Visit stopee.com today and explore guides for every subscription service you're considering dropping.