Manage Gcn

How to cancel your GCN subscription and return merchandise in singapore

What is GCN and why you might cancel

GCN (Global Cycling Network) was a cycling media brand that delivered video content, articles and a premium subscription service called GCN+ for ad-free, on-demand cycling entertainment. The company shut down its subscription platform globally on 19 December 2023, but continues to operate a merchandise store selling branded cycling apparel and gear.

If you subscribed to GCN+ before the closure, you did not need to cancel manually. If you have an outstanding merchandise order or received faulty goods from the GCN Cycling Store, you do have active cancellation and refund options within specific timeframes. At Stopee, we help you navigate these processes clearly and recover money you are entitled to.

The gCN+ subscription service (now closed)

GCN+ offered live and on-demand videos, documentaries and exclusive race coverage to cycling enthusiasts worldwide. Subscribers accessed content via the GCN website, mobile app (iOS and Android) and streaming platforms. The service operated on monthly and annual billing cycles until the company decided to discontinue it permanently.

The GCN cycling store (still active)

The GCN Cycling Store at shop.globalcyclingnetwork.com sells branded merchandise, apparel, nutrition products and cycling accessories. Orders are shipped internationally and priced in USD. This store remains operational and accepts new orders, returns and cancellations under standard distance-selling rules.

Your consumer rights in singapore

Distance selling and cancellation rights

Singapore's Consumer Protection (Fair Trading) Act protects your right to cancel distance purchases (online, email or phone orders) within a statutory period. For merchandise ordered from the GCN Cycling Store, you have the right to cancel or return items within 14 days of receipt for non-customised goods without providing a reason, provided goods are unused and in original condition.

Faulty or misdescribed items carry stronger protections: you can claim a full refund including return postage if you report the fault within 7 days of delivery. The burden of proof rests with GCN to demonstrate goods were in perfect condition when dispatched.

Refunds for service closures

When GCN+ ceased operation on 19 December 2023, subscribers were entitled to prorated refunds for any unused subscription time. You did not need to submit a cancellation request; GCN automatically processed these refunds and removed all subscribers from active billing plans. If you did not receive your refund, you have grounds to escalate to the Consumers Association of Singapore (CASE) as this was a contractual breach.

Cancellation methods for merchandise orders

How to cancel before dispatch

If your GCN Cycling Store order has not yet been dispatched, you can cancel it immediately by contacting the shop team. This is the fastest way to stop charges and avoid return logistics.

1. Locate your order confirmation email from GCN Cycling Store
   • Check your inbox for an email from shop@globalcyclingnetwork.com with your order number and order date
   • If you cannot find it, check your spam or promotions folder
2. Draft a cancellation email to shop@globalcyclingnetwork.com
   • Subject line: "Order Cancellation Request - [Your Order Number]"
   • Include your full order number, order date and reason for cancellation
   • Provide your contact email and phone number
3. Send the email immediately
   • Do not wait; once dispatch confirmation is issued, you enter the 14-day return window
   • Keep a copy of your sent email as proof
4. Wait for confirmation
   • GCN's shop team should respond within 2-3 business days
   • If you do not receive a response within 5 business days, send a follow-up email

How to return merchandise after delivery

Once your order arrives, you have 14 days to initiate a return for non-customised items. Pro tip: Act quickly; do not wait until day 13, as processing and posting take time.

1. Confirm your return window
   • Count 14 days from the date you received the package (not the dispatch date)
   • Check your delivery confirmation email for the exact delivery date
2. Inspect items and prepare for return
   • Ensure items are unused, unwashed and in original packaging
   • Do not attempt to return health/hygiene products, sealed items or customised goods
   • Check for any visible damage or defects before packing
3. Email your return request
   • Send an email to shop@globalcyclingnetwork.com with your order number and reason
   • State that you wish to return the items within the 14-day statutory period
   • Include a list of items being returned with their product codes if possible
4. Obtain return shipping instructions
   • GCN's shop team will reply with a return address and shipping label (if applicable)
   • Warning: Do not ship items back without authorisation; confirm the address first
   • Some returns may qualify for prepaid return postage; ask about this in your email
5. Ship the items back
   • Use a tracked shipping method so you have proof of dispatch
   • Keep your tracking number and a photo of the parcel label
   • Ship within 7 days of receiving return instructions to avoid delays
6. Track your refund
   • GCN processes refunds within 14 days of receiving returned goods
   • Your refund will be credited to your original payment method
   • Check your bank or card statement 3-5 working days after GCN confirms receipt

How to claim a refund for faulty items

If you receive goods that are faulty, damaged, or not as described, you do not need to wait for the 14-day return window. You can claim an immediate refund including return postage.

1. Report the fault promptly
   • Email shop@globalcyclingnetwork.com within 7 days of delivery
   • Include your order number, a clear photo or video of the defect and a description of the issue
   • If the item does not match the product description, quote the specific difference
2. Request a full refund including postage
   • State: "I am claiming a full refund under consumer protection rights for faulty/misdescribed goods"
   • Ask GCN to confirm they will cover return postage or issue a return label
3. Return or await instructions
   • GCN may authorise you to dispose of the item if it is low-value or hygiene-related
   • Otherwise, follow the return process with return shipping instructions
4. Confirm receipt and timeline
   • Once GCN receives the return, they must issue a refund within 14 days
   • If this does not happen, escalate to CASE (Consumers Association of Singapore)

What happens after you cancel

Access and billing after cancellation

Cancellation feels uncertain because you want immediate confirmation that charges stop. For GCN+ subscribers, this is not an issue: the service permanently closed on 19 December 2023 and all billing ceased automatically. For merchandise orders cancelled before dispatch, charges are reversed immediately and you receive a cancellation confirmation email. For returned merchandise, your refund is processed as soon as GCN receives the items.

Your bank or card account may show a pending charge for 3-5 working days after cancellation; this is standard processing time and will be released automatically.

Content access and account status

If you were a GCN+ subscriber, your login credentials no longer grant access to the platform. All content previously available to members is no longer available through GCN's subscription service. Some cycling content may still be available free on GCN's YouTube channel and website, but this is user-generated or partner content, not exclusive member material.

Your account details and order history may remain in GCN's system for record-keeping and tax purposes, but you cannot log in or download archived content.

Refund timelines and amounts

Merchandise returns and cancellations

Stopee has helped thousands of consumers understand refund timelines, and here is exactly what you can expect from GCN:

Refund currency and conversion

The GCN Cycling Store prices all merchandise in USD. Your refund will be credited in the same currency you paid. If you paid in SGD, GCN's payment processor will convert the USD refund to SGD using the exchange rate on the refund date. This rate may differ from your original purchase rate, so the SGD amount you receive may be slightly higher or lower than you expected.

Pro tip: Check your bank statement for the final SGD amount 5-7 working days after GCN issues the refund; do not rely on GCN's email notification alone, as exchange rates fluctuate.

Common mistakes to avoid when cancelling

Cancellation mistakes cost you time, money and peace of mind. Here are the traps that trip up customers, and how to sidestep them:

Not acting within the statutory windows

The 14-day return window and 7-day fault-reporting window are legal deadlines, not suggestions. Once 14 days pass from delivery, GCN is no longer obligated to accept your return. Once 7 days pass, you lose the right to claim full postage refunds on faulty items.

Mark your calendar on the delivery date. Contact the shop team within 5 days, not on day 13.

Attempting to return items that are non-refundable

Customised items (e.g., personalised jerseys with your name), opened health products (nutrition shakes, supplements, skincare) and items in unsaleable condition cannot be returned. GCN will reject these returns and you will incur return postage costs for nothing.

Before you post anything back, re-read your order and confirm that none of your items are in the non-refundable list.

Shipping returns without authorisation

GCN may provide a specific return address that differs from the shop website address. If you ship items to the wrong address, they may be lost or rejected. Wait for return instructions before posting anything.

Not keeping proof of return

If your return goes missing in transit, you need proof that you posted it. Use a tracked shipping method and photograph the parcel label. Without this, you will have no evidence to claim a refund if GCN says they never received the items.

Confusing gCN+ closure with active store operations

The GCN+ subscription platform closed permanently in December 2023. The GCN Cycling Store remains open and accepts new orders. Do not assume your account is deleted or inactive; if you have an outstanding merchandise order, it will proceed unless you cancel it explicitly.

How to escalate if GCN refuses to cancel or refund

First steps: written escalation

If GCN does not respond to your cancellation or refund request within 5 business days, or refuses your claim without valid reason, escalate in writing.

1. Email GCN's shop team again with escalation language
   • Subject: "Escalation: Cancellation/Refund Request [Order Number]"
   • Reference your original email(s) and dates
   • State: "I am entitled to a refund under Singapore's Consumer Protection (Fair Trading) Act. Please confirm receipt and timeline for resolution."
   • Set a 7-day deadline for response
2. Document everything
   • Screenshot all emails, order confirmations and correspondence
   • Note dates, times and names of any staff who responded
   • Save copies to your computer and cloud storage

Escalation to CASE (Consumers association of singapore)

If GCN does not respond or refuses your refund claim, lodge a complaint with CASE, Singapore's official consumer protection authority. CASE mediates disputes and has the authority to compel companies to refund consumers.

1. Visit CASE's website at case.org.sg
   • Navigate to their complaints form or contact details
   • You can file online or by phone
2. Provide CASE with your evidence
   • All email correspondence with GCN
   • Order number and proof of payment
   • Photos of faulty goods (if applicable)
   • Screenshots of GCN's refusal or silence
3. Allow CASE to mediate
   • CASE will contact GCN and negotiate on your behalf
   • Resolution typically takes 4-8 weeks
   • Most companies comply with CASE recommendations

Stopee's cancellation checklist for GCN

Use this checklist to confirm you have taken every step correctly:

Contact GCN for cancellations and returns

GCN cycling store support

For all merchandise orders, cancellations and returns, contact the GCN shop team directly:

Email: shop@globalcyclingnetwork.com

What to include in your email:

• Your full order number
• Order date and delivery date (if already received)
• Your full name and contact email
• Clear reason for cancellation or return
• Photos of faulty items (if applicable)

Response time: 2-3 business days (allow up to 5 working days during peak periods)

Escalation to consumers association of singapore (CASE)

If GCN does not respond or refuses your claim:

Website: case.org.sg

Phone: 6100 0315 (Monday to Friday, 9 am to 6 pm)

Address: 170 Ghim Moh Road, Singapore 269735

Summary: take control of your GCN cancellation

Cancelling a GCN merchandise order or returning faulty goods is straightforward if you act within the statutory windows and follow the process step by step. You have 14 days to return non-customised items and 7 days to claim full refunds for faulty goods. Email the shop team immediately with your order details, wait for return instructions, ship items back via tracked mail and monitor your refund.

If GCN does not respond or refuses your claim without valid reason, you have the backing of Singapore's Consumer Protection (Fair Trading) Act and the authority of CASE to enforce your rights.

Stopee has helped thousands of consumers cancel subscriptions, return merchandise and recover refunds by following clear, logical steps and understanding their legal rights. You now have the knowledge to do the same. Take action today, keep your proof of contact, and do not hesitate to escalate to CASE if GCN stalls. Your refund is within reach.