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Cancel Harry'S: Step-by-Step Guide
How to cancel harry's subscription and protect your wallet in singapore
Why you should understand harry's before you cancel
Harry's operates as two distinct businesses in Singapore: a grooming subscription service for razors, blades and skincare, and a separate hospitality venue with menu-priced food and drinks. If you're cancelling a grooming subscription, you're interacting with their online platform or mobile app. If you're a restaurant customer, cancellation doesn't apply-you simply stop ordering.
Understanding which Harry's service you use matters because cancellation methods, refund policies and your consumer rights differ significantly. At Stopee, we've helped thousands of consumers navigate these distinctions and cancel cleanly without confusion or unexpected charges.
What you're cancelling: grooming subscription vs restaurant
Harry's grooming subscriptions deliver razors, blades and skincare products on a recurring schedule. Restaurant transactions at Harry's Singapore are one-time, menu-based purchases with no ongoing subscription or cancellation needed. This guide focuses on the grooming subscription service-the one that charges you repeatedly and requires active cancellation to stop.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel subscriptions. You have the right to clear information about cancellation terms before you subscribe. If Harry's makes cancellation deliberately difficult or hides the process, that's a breach of fair trading principles. Stopee recommends documenting your cancellation attempt with screenshots or confirmation numbers-these become critical evidence if you need to escalate to the Competition and Consumer Commission of Singapore (CCCS).
Your cancellation methods for harry's
Harry's subscriptions can be purchased through three distinct channels, and each requires you to cancel in a specific way.
Cancel through the apple app store (iOS)
If you subscribed to Harry's via your iPhone or iPad, Apple controls the entire subscription and refund process-not Harry's. This is important: Harry's customer service cannot cancel your Apple subscription, even if you ask them directly.
- Open the Settings app on your Apple device.
- Tap your Apple ID profile at the top of the screen.
- Select Subscriptions.
- Find Harry's in your active subscriptions list.
- Tap Harry's to open the subscription details.
- Tap Cancel Subscription at the bottom of the screen.
- Apple will ask you to confirm; tap Confirm Cancellation.
- You'll receive an immediate confirmation on screen and via email.
- Note the cancellation date Apple provides.
- Your subscription ends on that date; no further charges appear after it.
- Apple controls refund timing-typically within 3 to 5 business days if eligible.
Pro tip: Before cancelling via Apple, check your current billing cycle. If you cancel mid-cycle, Apple will not refund the current period unless Apple's refund policy allows it or Harry's content was never delivered.
Cancel through google play (Android)
If you subscribed via Google Play on an Android phone or tablet, Google processes cancellations and refunds-Harry's cannot intervene.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions.
- Tap Subscriptions from the menu.
- You'll see a list of all active subscriptions.
- Select the Harry's subscription.
- Tap Cancel subscription.
- Google will display your cancellation reason options; you can skip this or select one.
- Confirm the cancellation.
- Google sends a confirmation email with your cancellation date.
- Your access ends on that date; no further charges apply after it.
Pro tip: Google Play often offers retention incentives when you cancel-discounts or free trial extensions. If you're only cancelling due to cost, check these offers. If you want out completely, decline them and proceed with cancellation.
Cancel on the harry's website (harrys.com)
If you subscribed directly through Harry's website or created an account there, you cancel through your account dashboard or by contacting their customer service team directly.
- Visit harrys.com and sign in to your account.
- Use the email address associated with your subscription.
- Navigate to your account settings or subscription management page.
- This is typically under Account, My Subscription or Manage Subscription.
- If you cannot find it, scroll to the footer and use the Help or Contact Us link.
- Select your active Harry's subscription and tap Cancel or similar.
- Harry's may ask why you're cancelling; you can answer or skip this step.
- The system will ask you to confirm.
- Confirm your cancellation.
- You'll see an on-screen confirmation and receive a confirmation email.
- Note the cancellation effective date-this is critical for disputing unexpected charges.
Warning: Web cancellations typically take effect at the end of your current billing term, not immediately. If you're on a monthly cycle and cancel on the 15th of the month, your subscription ends on the last day of that month-not the 15th. Deliveries continue until that date.
Cancel by contacting harry's customer service
If the self-service steps above don't work or you prefer human assistance, contact Harry's directly. Pro tip: Always follow up contact attempts with written confirmation-email is best because it creates a documented record.
Harry's customer service email is help@harrys.com. You can also call their US support line at +1 888 212 6855, though this may incur international call charges from Singapore.
When you contact them, state clearly: "I wish to cancel my Harry's subscription effective immediately" or "effective [specific date]." Include your account email, subscription ID (found in your confirmation emails), and your full name. Ask them to confirm your cancellation in writing.
What happens immediately after you cancel
Cancellation doesn't feel instant, and that's normal-understanding the timeline prevents panic and unnecessary escalation.
Timing and final deliveries
If you cancel through Harry's website, your subscription ends at the end of your current paid billing term. If your next delivery was scheduled before that date, it will still arrive. This is not a failure-it's how Harry's system works. You've paid for the period up to that date, so you receive what you've paid for.
If you cancel through Apple or Google Play, the timeline depends on your current billing cycle. Cancellation is effective immediately for future charges, but current deliveries may still process if they've already been shipped.
Your account and data after cancellation
Your Harry's account remains active after cancellation. Your order history, payment method and profile information stay in their system under their standard data retention policy. You can reactivate your subscription later if you change your mind, though reactivating may not restore discounts or promotions you had previously.
If you want to delete your account entirely, contact help@harrys.com and request account deletion. This is separate from subscription cancellation and may take several business days to process.
Understanding harry's refund policy and your rights
Harry's refund policy is restrictive, but Singapore consumer law may override it in specific situations.
What harry's policy says about refunds
Harry's does not offer a general 14-day cooling-off refund for cancelled subscriptions. Subscription payments and annual membership fees are typically non-refundable. This applies across their entire service, including the iOS and Android apps.
Harry's does offer a limited satisfaction guarantee, but only for specific first-time purchases (like certain body wash products) and only for US-based customers. Even then, you must request the guarantee within 30 days. This guarantee does not extend to Singapore customers or to razor and blade subscriptions.
Refunds from apple and google
If you subscribed through Apple App Store or Google Play, you're protected by their refund policies, not Harry's. Apple offers a 14-day refund window for subscriptions in some cases. Google Play does not offer automatic refunds for subscriptions, but you can request a one-time refund if you contact Google Play support within a reasonable timeframe.
To request a refund through Apple, visit your Apple ID settings, select the Harry's subscription, and choose Report a Problem. To request a refund through Google Play, open the Google Play Store, navigate to your subscription, and select Contact us or Report an issue.
Your rights under singapore consumer law
The Consumer Protection (Fair Trading) Act gives you the right to cancel and claim a refund if Harry's engaged in unfair or misleading practices. For example:
- If Harry's charged you without clear consent.
- If Harry's hid or obscured the cancellation process deliberately.
- If Harry's misrepresented subscription terms or auto-renewal features.
If any of these apply, you can lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS). Stopee recommends keeping screenshots of your subscription signup page, all billing emails, and your cancellation attempt as evidence.
Pricing and plan details
Understanding what you pay helps you decide whether cancellation is the right move or whether downgrading is an option.
Harry's grooming subscription pricing
| Plan type | Frequency | Price in SGD | What's included |
|---|---|---|---|
| Starter razor kit | One-time purchase | SGD 35-50 | Razor handle, blades, shaving cream |
| Blade refill subscription | Monthly or bi-monthly | SGD 15-25/month | Razor blades delivered on schedule |
| Skincare subscription | Monthly | SGD 18-32/month | Face wash, moisturiser or other skincare products |
| Combo subscription | Monthly | SGD 28-48/month | Blades plus skincare products |
| Annual prepay option | Annual upfront | SGD 160-280/year | Discounted rate; non-refundable |
Pro tip: If you're only cancelling because monthly charges feel high, ask Harry's about switching to bi-monthly delivery or downgrading to a skincare-only plan. This often costs less than cancelling entirely and re-subscribing later if you change your mind.
Common mistakes that delay or complicate cancellation
We understand cancellation feels stressful, especially if unexpected charges appear. These mistakes happen often, and Stopee wants to help you avoid them.
Assuming cancellation is immediate
The biggest mistake is cancelling via the website and expecting charges to stop immediately. They don't. Your subscription continues until the end of your current billing cycle. If you cancelled on day 10 of a 30-day cycle, you'll be charged again on day 30. This is not fraud-it's how Harry's designed the system. Document your cancellation date so you can dispute the final charge if it confuses you later.
Cancelling through the wrong channel
If you subscribed via Apple but contact Harry's customer service to cancel, Harry's cannot help you-Apple controls that subscription. You must cancel through Apple's settings directly. The same applies to Google Play. Many customers waste time emailing customer service when they should have gone straight to the app store.
Not keeping cancellation confirmation
Screenshots and confirmation emails are your insurance policy. If Harry's charges you after cancellation, you'll need proof of when you cancelled and what date it was supposed to take effect. Without this, disputing the charge becomes much harder. Save all confirmations in a folder or forward them to yourself.
Forgetting to check for linked auto-renewal
If you set up Harry's years ago and haven't logged in recently, you may have multiple subscriptions active. You might cancel one (blades) but forget about another (skincare). Before you declare victory, log into your account and verify all subscriptions are cancelled. Check your Apple and Google Play subscriptions separately too-they don't always appear in one place.
Your cancellation checklist
Use this checklist to ensure you've cancelled properly and nothing slips through.
- Identify which platform you subscribed through: website, Apple App Store, or Google Play.
- If you subscribed via Apple or Google, cancel through those platforms-not Harry's.
- If you subscribed via the website, cancel through your account dashboard or contact help@harrys.com.
- Take a screenshot of your cancellation confirmation before closing the browser or app.
- Note the cancellation effective date on your confirmation.
- Check your email for a confirmation message from Apple, Google or Harry's.
- Log back into your account 1-2 days later to confirm the subscription no longer shows as active.
- Monitor your bank or credit card statement for the next 30 days.
- If an unexpected charge appears after your cancellation date, contact the payment processor immediately and reference your cancellation confirmation.
- If Harry's refuses to honour your cancellation, gather all evidence and file a complaint with CCCS.
Why customers cancel harry's and when you should reconsider
Understanding why you want to cancel helps you decide if cancellation is truly the right choice.
Legitimate reasons to cancel
You've run out of space and don't need more razors. You've switched to a different grooming brand. The subscription no longer fits your budget. These are solid, straightforward reasons. If any apply, proceed with cancellation confidently.
When you might want to pause instead
If cost is the issue, ask Harry's about skipping a delivery cycle or switching to bi-monthly rather than monthly. If you like the product but want to try something else first, ask if you can pause your subscription temporarily. Not all services offer these options, but Harry's sometimes does if you contact them directly.
Your consumer rights summary
Cancelling a subscription is your right, not a privilege. Singapore law backs this up.
| Right or protection | What it means for you | Where to enforce it |
|---|---|---|
| Right to clear cancellation terms | Harry's must show you how to cancel before you subscribe. | CCCS |
| Right to cancel anytime | You can cancel at any point; there is no lock-in period. | Harry's customer service or app store |
| Right to dispute unfair charges | If Harry's charges you after cancellation, dispute it with your bank or card issuer. | Your bank; CCCS if the bank doesn't help |
| Right to escalate complaints | If Harry's ignores your cancellation request, CCCS will investigate. | CCCS (cccs.gov.sg) |
Contact information for harry's cancellation in singapore
Keep these details handy if you need to escalate your cancellation or file a complaint.
Harry's customer service
Email: help@harrys.com
Phone: +1 888 212 6855 (international call; costs may apply)
Website: harrys.com
For written cancellation requests, Harry's lists a New York address in their global Terms of Service. However, Stopee recommends using the email address above first-it's faster and creates a digital record. Only use postal mail if Harry's email fails to respond within 14 days.
Escalation: competition and consumer commission of singapore
If Harry's refuses to cancel or charges you improperly, file a complaint with CCCS.
Website: cccs.gov.sg
Email: info@cccs.gov.sg
CCCS investigates unfair trading practices and can compel refunds if Harry's violated consumer protection law.
Your next step towards cancellation freedom
Cancelling a subscription feels tedious, but the process is straightforward once you know which platform you used and what to expect. Whether you're cancelling because you've found a better razor brand, your budget has tightened, or you simply don't need the service anymore, your rights are clear: you can cancel, and you deserve transparency throughout.
Stopee has helped thousands of consumers cancel subscriptions cleanly and confidently. We know the frustration of unexpected charges, hidden cancellation buttons and unclear refund policies. That's why Stopee exists-to give you the knowledge and confidence to take control of your subscriptions.
If your cancellation gets stuck or Harry's refuses to honour your request, don't hesitate to escalate to CCCS. You're not overreacting; you're protecting your wallet and your rights as a Singapore consumer. Take your cancellation screenshots now, follow the steps above, and reclaim that monthly budget. Stopee is here whenever you need clarity on cancellation.