Manage Instantly

How to cancel instantly in singapore and protect your money

What instantly is and why cancellation matters

Instantly is an email outreach platform that helps you manage bulk email campaigns, warm up email accounts, and monitor deliverability. If you've signed up but no longer need the service - whether due to budget constraints, changing business priorities, or simply finding a better alternative - you deserve a straightforward cancellation process.

The challenge with Instantly is that it operates multiple subscription types within a single account, meaning you must cancel each one separately. This guide walks you through every step, flags the traps, and shows you your consumer rights under Singapore law.

How instantly works

Instantly lets you set up unlimited email accounts, automate email warmup sequences, upload contact lists, and send campaigns on monthly or annual billing cycles. You may also have added optional Done-For-You (DFY) or pre-warmed account services.

Each of these services is billed as a separate subscription line, which is why a single account cancellation doesn't work here - you need to cancel each one individually.

Why you might want to cancel

Common reasons include: the service costs more than your budget allows; you've found a cheaper or more feature-rich alternative; your email outreach strategy has changed; or you're consolidating tools. Whatever your reason, Stopee understands that cancellation should be quick and transparent.

Your consumer rights in singapore

What the consumer protection (Fair trading) act says

Under Singapore's Consumer Protection (Fair Trading) Act, you have the right to accurate service descriptions, fair contract terms, and protection against unfair practices. If Instantly's cancellation process is deliberately hidden, its terms are deceptive, or it charges you after you've cancelled, you have grounds to escalate.

Instant Singapore Private Limited must honour cancellation requests made through its official channels. If the company refuses to cancel or continues billing after you cancel, contact the Consumers Association of Singapore (CASE) for dispute resolution.

Refund rights and the "non-refundable" clause

Instantly's Terms explicitly state that all fees are non-refundable and non-cancellable. However, this clause does not override your statutory rights. Under the Consumer Protection Act, if you can show the service was not provided as described, delivered late, or billed in error, you may be entitled to a refund or credit.

If Instantly claims a no-refund policy to avoid fixing a billing error or to ignore a legitimate cancellation request, that is an unfair term. Stopee recommends documenting every interaction and escalating through CASE if needed.

Cancellation methods available to you

Web interface (the official method)

The web account dashboard is Instantly's primary cancellation channel. This is where you control each subscription separately and receive confirmation of cancellation dates.

Mobile app and third-party app stores

Instantly does not publish official cancellation instructions for the App Store, Google Play, or other mobile platforms. If you subscribed through a mobile app store, you can cancel through that store's subscription management section, but Instantly's support team may not have visibility into that cancellation. Always follow up with a web-based cancellation as well to be certain.

How to cancel instantly step by step

Web cancellation (step-by-step)

This is the most reliable method and gives you immediate confirmation. Follow these steps in order:

1. Sign in to your Instantly account at instantly.sg or the main Instantly web platform using your email and password.
2. Navigate to Billing / Plan settings (usually found in account or settings menu).
3. Identify all active subscriptions. You will see separate tabs or sections for:
   • Email Outreach
   • Instantly Credits
   • CRM
   • Website Visitors
   • Inbox Placement
4. For each active subscription, click the "Cancel Plan" button on that tab. Do not skip any - each must be cancelled individually.
5. For Done-For-You services or pre-warmed email accounts, go to the Email Accounts & Domains tab and cancel those separately.
6. Review the cancellation confirmation screen. It will show either "Cancels on [date]" (meaning access ends on that date and no further charges apply) or "Cancelled immediately" depending on your plan type.
7. Take a screenshot of each cancellation confirmation page and save it to your records.

Pro tip: Cancellation timing varies by plan. If your monthly subscription renews on the 15th and you cancel on the 10th, you may be able to keep access through the 15th and then lose it, with no charge after cancellation. Annual plans sometimes end immediately upon cancellation, so check the on-screen message carefully.

Mobile app store cancellation (secondary method)

If you subscribed through the App Store or Google Play:

1. Open the App Store (iOS) or Google Play (Android) on your mobile device.
2. Go to your Account or Subscriptions section.
3. Find Instantly and tap "Manage" or "Edit Subscription".
4. Select "Cancel Subscription" and confirm.
5. You will receive an email confirmation from Apple or Google (not necessarily from Instantly).
6. Log in to your Instantly web account and verify that the subscription shows as cancelled in Billing settings. If it does not, contact Instantly support immediately.

Warning: Mobile app store cancellations may not sync with Instantly's billing system right away. Always log into the web account to double-check that Instantly has processed the cancellation. Do not assume the mobile store cancellation is complete until you see it reflected in your Instantly dashboard.

Contacting instantly support to cancel

If you cannot access your account, the cancellation button is missing, or you want a written record of your request:

1. Visit Instantly's Help Center or contact page (typically found in the footer of instantly.sg or the main app).
2. Select "Contact Support" or use the live chat feature.
3. Write a clear message: "I request immediate cancellation of all my Instantly subscriptions, including [list plan names]. Please confirm cancellation date and email me a cancellation receipt."
4. Keep a copy of your support ticket number and your outgoing message.
5. Wait for a response. Instantly typically replies within 24 to 48 hours on business days.
6. Once you receive confirmation, log into your account and verify the subscriptions are marked as cancelled.

Pro tip: Support-initiated cancellations are slower than web-based cancellations, but they create a paper trail. If you later dispute a charge, you have proof that you requested cancellation.

Timeline and what happens next

Immediate impact after cancellation

Once you cancel, Instantly stops your ability to send new campaigns or warm up additional accounts, depending on the plan. You may lose access to the platform either immediately or on your billing renewal date - this depends on which plan type you cancelled.

Warning: Cancellation does not automatically delete your data. Campaign history, contact lists, email accounts, and configuration settings remain in your account for a period (usually 30 to 90 days), but Instantly does not promise permanent storage after cancellation. Export everything you need before you cancel or immediately after.

Renewal dates and final charges

If your subscription was set to renew on the 20th of the month and you cancel on the 10th, you will not be charged again on the 20th. Your cancellation takes effect immediately, and no further recurring charges will appear on your payment method.

Check your statement 5 to 7 days after the original renewal date to confirm no charge occurred. If a charge appears after cancellation, contact your bank and Instantly support at the same time.

Data export and backup

Before your access ends, export all campaign data, contact lists, bounce reports, and any custom integrations you have set up. Instantly may delete inactive accounts after 90 days, and you cannot recover data once the account is purged.

Refunds and billing disputes

Instantly's official refund policy

Instantly's Terms of Service state: "ALL FEES PAID UNDER THIS AGREEMENT ARE NON-REFUNDABLE AND NON-CANCELLABLE." This means the company does not issue prorated refunds for unused time or credits toward future months.

If you paid for an annual plan and cancel after two months, you will not receive a refund for the remaining 10 months. This is Instantly's stated policy, and it is legally permitted under Singapore law - provided the service was correctly described and delivered as promised.

When you might challenge a charge or claim a refund

The non-refund policy is not absolute. You have grounds to dispute a charge if:

• You were double-charged for the same month.
• The service was not available or not working as described.
• You cancelled successfully, but Instantly continued billing you.
• The charge was processed without your consent or after you requested cancellation.
• You were misled about the scope or cost of the service.

How to dispute a charge

1. Contact Instantly support with your invoice number, the date of the disputed charge, and an explanation of the issue.
2. Keep records of your request and any response. Instantly has an obligation to investigate within a reasonable timeframe.
3. If Instantly refuses to address the error, contact your payment provider (your bank or credit card company) and initiate a chargeback or dispute.
4. Provide your payment provider with your Instantly cancellation confirmation, support emails, and screenshots of your account showing cancellation.
5. If the dispute is still unresolved, file a complaint with the Consumers Association of Singapore (CASE) for mediation.

Pro tip: Always contact Instantly before your payment provider. This shows good faith and gives Instantly a chance to correct the error quickly. Many charges are reversed within 24 hours if you simply ask politely but firmly.

Pricing and plan breakdown

Instantly's pricing structure

Instantly publishes prices in USD. As a Singapore consumer, you should convert these to SGD using your bank's exchange rate or a live converter to see your true cost. Prices listed below are approximate and may vary slightly by region or based on promotional pricing.

Your actual cost in Singapore dollars will depend on the current USD-to-SGD exchange rate. At an approximate rate of 1 USD = 1.35 SGD, the Growth plan would cost around SGD 63.45 per month or SGD 50.76 per month when billed annually.

Common mistakes when cancelling instantly

Why cancellation feels tricky, and how to avoid the pitfalls

Cancelling Instantly can feel frustrating because the platform requires you to cancel multiple subscriptions one at a time, and the interface doesn't always make it obvious which subscriptions are active. You're not alone in finding this confusing - Stopee has seen dozens of users unknowingly leave subscriptions running because they missed one or two tabs.

Mistake 1: cancelling only one subscription type

You cancel "Email Outreach" but forget to cancel "Instantly Credits" and "CRM". Result: you keep getting billed for services you thought you had ended. Always scroll through every tab in Billing and cancel each one that shows an active status.

Mistake 2: not checking for DFY or pre-warmed account charges

These add-ons are hidden in the Email Accounts & Domains tab, not in the main subscription list. If you miss them, you will continue to pay monthly fees for services you are not using.

Mistake 3: cancelling via the app store only

You cancel via Google Play, but Instantly's billing system does not sync immediately. You assume you are cancelled, but weeks later a charge appears. Always cancel through the web dashboard as your primary method.

Mistake 4: not saving cancellation confirmation

You click "Cancel Plan" and see a confirmation page, but you do not take a screenshot. Later, when a charge appears, you have no proof you tried to cancel. Save screenshots of every cancellation page and store them in an email to yourself or a cloud folder.

Mistake 5: assuming "Cancels on [date]" means it is already cancelled

Some plans show "Cancels on 15 September" instead of "Cancelled today". This means you keep access and incur charges until that date. If you need to cancel immediately and cannot wait, contact support and request an emergency cancellation with a refund for unused time.

After cancellation: what to do with your data and account

Protecting yourself after you have cancelled

Cancelling is only the start. You need to protect your account, your data, and your payment method to avoid surprise charges and to have evidence if a dispute arises later.

Export your data immediately

Before access ends, download everything:

• All campaign reports and statistics
• Contact lists and segmentation data
• Email templates and sequences
• Integration configurations (API keys, webhook settings)
• Invoices and billing statements

Instantly does not guarantee data retention after cancellation. Once your account is inactive for 60 to 90 days, the company may purge it permanently.

Monitor your payment method

Watch your bank statement or credit card for the next 30 days. If a charge appears after your cancellation date, take a screenshot and contact Instantly support within 48 hours. The faster you report an erroneous charge, the faster it can be reversed.

Update integrations and automations

If you have connected Instantly to other tools (Zapier, Make, CRM platforms, or email providers), those integrations will break once Instantly access ends. Disconnect them manually or risk failed automations and error logs cluttering your other accounts.

Keep your cancellation records forever

Archive your screenshots, support tickets, and confirmation emails in a folder named "Instantly Cancellation" in your personal records. If you ever need to dispute a charge or file a complaint, these records are your proof.

Cancellation checklist

Before you consider cancellation complete, tick off every item on this list:

Why you might keep or cancel instantly

Reasons to keep your subscription

Instantly is effective if you run high-volume cold email outreach, value email warmup automation, and want to monitor deliverability metrics in one place. The unlimited account limit and large contact uploads (especially on Hypergrowth) make it competitive for agencies and growth teams. Annual billing saves roughly 20 percent compared to monthly.

Reasons to cancel

You should cancel if: costs exceed your budget and cheaper alternatives exist (such as open-source warmup tools or manual outreach); you no longer send cold emails; the platform is too complex for your needs; or you have found a more user-friendly competitor. Stopee recommends cancelling if Instantly is one of many tools sitting unused - every unused subscription drains your cash flow.

Contact details and cancellation address

Where to send formal cancellation requests

If you want to send a formal written cancellation request or file a complaint, use one of these addresses:

Primary contact address (from Instantly official "Contact Us" page):
[Check the official Instantly.sg or Instantly.com "Contact Us" page for the registered Singapore address - typically listed on that page]

Alternative address (ACRA registered office for Instant Singapore Private Limited):
[ACRA corporate registration address - may be an administrative or holding office, not the operating office]

Send your cancellation letter via email (if an email is provided) or registered mail if you require a formal record. Include your account email, account number, and the date you request cancellation to take effect.

Escalation contacts

If Instantly refuses to cancel or continues billing after cancellation, you can escalate to:

• Consumers Association of Singapore (CASE): Offers free mediation and dispute resolution for consumer complaints. Visit case.org.sg or call their hotline.
• Infocomm Media Development Authority (IMDA): If the issue involves unfair online trading practices.

Stopee advises documenting all interactions and escalating to CASE if you cannot resolve the matter directly with Instantly within 14 days.

Final guidance and next steps

Cancelling Instantly is manageable once you know the steps: sign into your web account, cancel each subscription type individually (especially DFY and pre-warmed services), take screenshots for your records, and monitor your billing for 30 days after.

Remember that Instantly's non-refund policy is legitimate, but it does not override your statutory rights under Singapore's Consumer Protection Act. If you spot a billing error, a continued charge after cancellation, or a service failure, contact Instantly support first and then escalate to your bank or CASE if needed.

Stopee has helped thousands of consumers cancel subscriptions confidently and securely - and we are here to support you every step of the way. Use this guide, keep your cancellation records safe, and do not hesitate to reach out to Stopee if you encounter resistance or unclear communications from Instantly. Your money is yours, and you have every right to cancel any service that no longer serves your business.