Manage Innerly
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Innerly: Step-by-Step Guide
How to cancel innerly and protect your money in singapore
What is innerly and who operates it
Innerly is a mental wellness app built around guided self-reflection, conversational AI, and personal insight tracking. The service helps you monitor emotional patterns and progress through reflection prompts, smart tagging, and device synchronisation.
Innerly operates under SoftPotential OÜ, an Estonian company registered under registry code 14565562. The company's legal and operational address is Kakumäe tee 226, 13516 Tallinn, Harju maakond, Estonia. You access Innerly either through the Apple App Store, Google Play, or directly via the web platform, depending on where you subscribed.
Key features included in your subscription
The Innerly Premium plan gives you access to conversational AI responses to your reflections, automated insight summaries, pattern recognition to spot emotional trends, custom tagging and organisation tools, biometric authentication for security, and seamless syncing across all your devices. These features are designed to deepen your self-awareness and track your mental wellness journey over time.
Pricing in singapore currency
Innerly charges in US dollars (USD), and your local app store converts the amount to SGD at purchase. You have two main pricing options: a monthly plan at USD 9.99 per month or an annual plan at USD 34.99 per year, which works out to approximately USD 2.92 per month if you commit annually. The annual plan includes a one-week free trial. Since pricing displays in USD, the exact SGD amount you pay depends on the current exchange rate at the time of your transaction.
Your consumer rights as a singapore subscriber
What singapore law protects you
As a Singapore consumer, you are protected under the Consumer Protection (Fair Trading) Act. This law shields you from unfair contract terms, misleading advertising, and unethical billing practices. Even though Innerly is operated from Estonia, you have the right to fair dealing when you purchase through app stores or directly as a Singapore resident.
Your protections include the right to accurate information about what you are buying, transparent pricing, and fair cancellation terms. If Innerly fails to honour these rights, you can escalate your complaint to the Consumers Association of Singapore or the Competition and Consumer Commission of Singapore (CCCS).
Refund rights and billing dispute resolution
Singapore consumer law gives you a window to dispute charges and request refunds for accidental or unauthorised transactions. If you were auto-renewed without clear consent, charged twice, or billed for a service you did not use, you have grounds to request a refund. The process differs slightly depending on where you subscribed.
Pro tip: Keep all your subscription confirmation emails, receipts, and screenshots of your billing history. These documents are essential proof if you need to dispute a charge with your payment provider or escalate to a consumer authority.
How to cancel innerly step by step
Cancel if you subscribed through apple app store
If you signed up for Innerly on your iPhone, iPad, or Mac through the Apple App Store, you must cancel through Apple's subscription management system. The cancellation happens outside the Innerly app itself.
- Open the Settings app on your Apple device.
- Tap your Apple ID name or profile picture at the top of the screen.
- Select Subscriptions.
- Find Innerly in the list of active subscriptions.
- Tap Innerly and then tap Cancel Subscription.
- Follow Apple's confirmation prompts to complete the cancellation.
Warning: Apple may prompt you with offers to extend your subscription at a discount or pause billing. You do not need to accept these offers. Simply confirm your cancellation request. Your access continues until the current billing cycle ends, then stops automatically.
Cancel if you subscribed through google play
Android users who subscribed through Google Play must cancel directly in the Google Play app. Cancelling within the Innerly app will not stop your subscription.
- Open the Google Play app on your Android device or visit play.google.com in your web browser.
- Tap your profile icon in the top right corner.
- Select Subscriptions or Manage my subscriptions (web).
- Locate Innerly in your active subscriptions list.
- Tap Innerly and then select Cancel Subscription.
- Confirm your cancellation by following Google's prompts.
Pro tip: If you cancel via the web version of Google Play, the process is identical but may be slightly faster on a desktop browser. Either method works equally well.
Cancel if you subscribed directly through innerly (web)
If you signed up directly on Innerly's website using a credit card or other payment method, you must cancel through the Innerly account settings or contact their support team.
- Log into your Innerly account on the web platform or open the Innerly app.
- Navigate to your account settings or the billing and subscriptions section.
- Find your active Innerly subscription in the list.
- Select the option to cancel, downgrade, or manage your subscription.
- Follow the in-app or on-screen prompts to confirm cancellation.
Warning: If you do not see a direct cancellation option in your account settings, contact Innerly support immediately via the in-app help feature or email. Do not assume your subscription is cancelled if you simply stop using the app. Most support teams respond within 24 to 48 hours.
Contact innerly support if self-service cancellation fails
If you cannot cancel through the app, app store, or account settings, Innerly support must process your cancellation manually. Reach out to their help team with your account details and billing information.
- Use the in-app help or support chat feature if available.
- Email Innerly support with your subscription details, email address, and a clear cancellation request.
- Include your order or receipt number for faster processing.
- Request written confirmation of cancellation once it is processed.
Pro tip: When contacting support, be specific about your cancellation date and ask them to confirm the exact date your access will end. This clarity prevents surprises on your next billing cycle.
What happens after you cancel innerly
Your access timeline and final billing date
Cancelling Innerly does not end your access immediately. Instead, you retain full access until the end of your current paid billing period. If you cancel mid-cycle, you still have access until that cycle expires.
For example, if you subscribe on a monthly plan and cancel on the 15th of the month, you keep access until the last day of that month. Your next billing cycle does not charge you. Conversely, if you are on an annual plan and cancel in month six, you retain access through the end of year one.
Billing stops and no further charges
Once your cancellation is confirmed, no further recurring charges will appear on your payment method. Your app store or payment processor should stop attempting to renew the subscription. However, the subscription may still display as active in your account settings until the billing period truly ends (this is normal and does not mean you were charged again).
Check your credit card or bank statement one week after your billing period ends to confirm that no charge occurred. If an unexpected charge appears, contact your bank or payment provider immediately and reference your cancellation confirmation.
Your data and account after cancellation
Cancelling your subscription does not automatically delete your Innerly account or personal data. Your reflections, insights, and activity history remain stored on Innerly's servers. If you want your account and data fully removed, you must request this explicitly from Innerly support. Some users prefer to keep their account for potential re-subscription later; others want complete deletion for privacy reasons. The choice is yours.
Pro tip: Before cancelling, consider downloading or exporting your reflection history if that data is important to you. Ask Innerly support if they offer a data export feature or can send you a backup of your insights.
Can you get a refund from innerly
Refund eligibility and general policy
Innerly does not guarantee refunds, and refund eligibility depends on where you subscribed and why you are requesting one. If you purchased through Apple App Store or Google Play, the app store's refund policy applies, not Innerly's. If you subscribed directly, Innerly's own refund terms apply.
Generally, refunds are easier to obtain within the first 14 to 30 days of a new subscription or if you have a legitimate reason such as accidental renewal, double-charging, or a serious technical issue that prevented you from using the service.
How to request a refund
Your refund request strategy depends on where you bought the subscription.
- Apple App Store purchases: Contact Apple directly via their official support page. Request a refund within 14 days of the charge if possible. Explain the reason (accidental renewal, billing error, or service not as described). Apple's algorithm approves many refund requests automatically.
- Google Play purchases: Visit your Google Play account, find the Innerly charge, and select the option to request a refund. Google typically offers a 48-hour refund window but may grant exceptions. Provide a clear reason and your refund request is reviewed quickly.
- Direct Innerly web subscription: Contact Innerly support with your receipt, order number, and reason for the refund. Include your full name, email address, and the exact date you were charged. Request written confirmation once the refund is processed.
Warning: Refund windows are time-sensitive. Do not wait weeks to request a refund if you are unhappy with the service. The sooner you submit your request, the higher your chances of approval. Keep all evidence of your cancellation and the reasons behind your refund request.
What to do if your refund is denied
If an app store or Innerly denies your refund request without fair reason, you have escalation options. Under Singapore consumer law, you can file a complaint with the Consumers Association of Singapore or the CCCS if you believe the company treated you unfairly.
Document everything: your cancellation date, refund request submission date, the denial response, and the reason given. This evidence strengthens your case if you escalate to a consumer authority. Stopee has helped thousands of consumers understand their refund rights and escalate disputes successfully.
Common mistakes when cancelling innerly
Mistakes that cost you money
Cancelling a subscription sounds simple, but small oversights can leave you charged for extra months. Here are the most expensive mistakes Stopee sees regularly.
The biggest error is cancelling within the app instead of through the correct platform. Many users open Innerly, look for a cancel button, find nothing obvious, then assume they have cancelled. Meanwhile, Apple or Google continues to renew their subscription monthly. Your access may stop, but your card is still charged.
Another costly mistake is cancelling too close to a billing date. If you cancel on the 28th of the month and your billing cycles on the 30th, the system may already have triggered your next charge before your cancellation processes. Always cancel at least 3 to 5 days before your next billing date to be safe.
A third trap is not requesting written confirmation of cancellation. Without proof, you cannot dispute a charge that occurs after you thought you cancelled. Always screenshot your cancellation confirmation or save the support email confirming the cancellation date and time.
Other common oversights
Some users forget they subscribed on multiple platforms. For example, you might have Innerly on both your iPhone (through Apple) and your Android tablet (through Google Play). Cancelling one does not cancel the other. You must cancel each subscription separately.
Additionally, some users confuse pausing or downgrading a subscription with actual cancellation. These are different actions. Pausing may temporarily stop charges but does not fully cancel. Downgrading lowers your plan tier but keeps you subscribed. Only a full cancellation request stops all charges.
Pro tip: Set a phone reminder for three days before your billing date each month until your final access date has passed. This safety net catches any unexpected charges before they compound.
Checklist before and after cancelling innerly
Pre-cancellation checklist
Complete these steps before you submit your cancellation request to avoid complications.
- Log into your Innerly account and verify your current plan (monthly or annual) and the next billing date.
- Take screenshots of your current subscription status and billing information.
- Download or export any personal reflection data or insights you want to keep.
- Decide whether you want your account fully deleted or simply cancelled (subscription-wise).
- Identify where you subscribed: Apple App Store, Google Play, or directly through Innerly.
- Locate your order or receipt number for reference during cancellation.
Post-cancellation checklist
After you cancel, follow these steps to ensure no future charges occur.
- Receive and save written confirmation of your cancellation from the app store or Innerly support.
- Verify that your cancellation confirmation includes the cancellation date and your final access date.
- Note the exact date one week after your final access ends.
- Check your bank or credit card statement on that date to confirm no charge appeared.
- If you requested a refund, track its status weekly until the funds appear in your account.
- Set a reminder to verify no unauthorized charges recur in the following months.
Should you cancel innerly comparison table
Deciding whether to cancel depends on your personal wellness goals and budget. Here is a practical comparison of reasons to stay or leave.
| Reason to keep Innerly | Reason to cancel Innerly |
|---|---|
| You actively use the reflection prompts and find them insightful. | You have not opened the app in over a month. |
| The AI summaries help you spot emotional patterns you want to address. | You find the interface confusing or difficult to navigate. |
| You value the privacy and security of the biometric login feature. | Your budget has tightened and USD 9.99 monthly feels unaffordable. |
| Cross-device syncing is essential for your daily routine. | You prefer free or cheaper alternatives like journaling apps or therapy. |
| You are committed to ongoing self-improvement and mental wellness tracking. | You have already achieved your personal goals and do not need ongoing tracking. |
| The annual plan at USD 34.99 per year represents good value for you. | You subscribed by accident and have not used the service meaningfully. |
How stopee helps you cancel subscriptions confidently
Why stopee makes cancellation stress-free
Cancelling a subscription feels risky if you are unsure of your rights or the exact steps. Stopee exists to eliminate that uncertainty. Our cancellation guides walk you through every platform, flag hidden charges, and explain your consumer rights under Singapore law.
Whether you are cancelling Innerly, a fitness app, a streaming service, or any other subscription, Stopee provides the same level of detail: step-by-step instructions, platform-specific guidance, and pro tips drawn from real customer experiences. You never have to guess whether you pressed the right button or contacted the right support team.
Access your rights and track cancellations
Stopee also connects you with consumer protection resources specific to Singapore. If a company refuses your cancellation or wrongfully charges you after you cancel, Stopee shows you exactly how to escalate to the Consumers Association of Singapore or the CCCS. You are not alone in fighting unfair billing practices.
Beyond Innerly, Stopee has helped thousands of consumers cancel unwanted subscriptions, recover refunds, and regain control of their monthly spending. Visit Stopee today to access guides for nearly every major subscription service and learn how to protect your wallet going forward.
Contact details for innerly and escalation support
Innerly company and support information
If you need to contact Innerly directly for cancellation support, refund requests, or data deletion, use these details.
Company name: SoftPotential OÜ trading as Innerly
Registration code: 14565562
Legal address: Kakumäe tee 226, 13516 Tallinn, Harju maakond, Estonia
Operational address: Kakumäe tee 226, 13516 Tallinn, Harju maakond, Estonia
You can reach Innerly support through the in-app help feature or by emailing their support team. Response times typically range from 24 to 48 hours. When you contact them, include your email address, order number, and a clear description of your request.
Singapore consumer protection escalation
If Innerly does not respond to your cancellation or refund request within 7 days, or if they deny your request unfairly, escalate your complaint to one of these organisations.
Consumers Association of Singapore (CASE)
Website: case.org.sg
Purpose: Handles consumer complaints and disputes, offers free mediation services.
Competition and Consumer Commission of Singapore (CCCS)
Website: cccs.gov.sg
Purpose: Enforces the Consumer Protection (Fair Trading) Act and investigates unfair trading practices.
Your bank or payment provider
If Innerly charged you fraudulently or without consent, contact your bank directly to dispute the charge. Most banks will investigate within 14 to 30 days and can reverse unauthorised transactions.
Stopping unwanted charges is not a one-person battle. Stopee and these official channels exist to help you. Armed with this guide, you now have the knowledge and resources to cancel Innerly with confidence, protect your refund rights, and escape auto-renewal traps. Your money is yours, and you deserve control over every subscription charging it.