Manage Internations

How to cancel internations and claim your 14-day refund in singapore

Understanding internations and why you might want to cancel

Internations is a global networking platform for expatriates and international professionals. The Singapore community offers paid membership access to local events, networking groups, and online forums designed to help expats build professional and social connections.

If you've signed up for a membership or subscription and now want to cancel, you're not alone. Many members in Singapore find that the platform doesn't meet their expectations, or they simply want to explore other networking options. The good news is that you have clear legal rights to cancel, especially within your first 14 days.

At Stopee, we help thousands of consumers navigate subscription cancellations with confidence. This guide walks you through every step of cancelling your Internations membership, understanding your refund rights, and avoiding common pitfalls along the way.

What internations membership includes

Internations offers tiered membership levels with varying access to events, online communities, and networking features specific to your location. In Singapore, paid members gain fuller access to local chapter activities, professional groups, and member-exclusive networking opportunities.

Memberships typically renew automatically on your billing date unless you actively cancel. This is why taking action now matters if you want to avoid unexpected charges.

Why cancellation can be tricky

Internations subscriptions are often purchased through multiple channels: the main website, the mobile app, Apple's App Store, or Google Play. Each channel has different cancellation procedures, and simply uninstalling the app does not cancel your subscription. Many members discover this too late and get charged for renewal periods they didn't want.

Stopee specialises in helping consumers understand these hidden renewal traps and take control of their subscriptions.

Your consumer protection rights in singapore

Singapore consumers enjoy strong legal protections when purchasing services online or through distance contracts.

The 14-day withdrawal right under german law

Internations applies German distance-selling regulations (Section 246a EGBGB) to all users, including those in Singapore. This means you have a statutory right to withdraw from your contract within 14 days of purchase without providing a reason and without penalty.

If you withdraw within this 14-day window, Internations must refund all payments you've made without undue delay. By law, this refund must reach you within 14 days of receiving your valid cancellation notice.

Pro tip: The 14-day clock starts from the moment you complete your purchase, not from when you first log in. Act quickly if you've just upgraded or signed up.

Your rights under singapore's consumer protection (Fair trading) act

Beyond the German withdrawal right, Singapore's Consumer Protection (Fair Trading) Act protects you against unfair practices, misleading claims, and failure to honour cancellation requests. If Internations refuses to process your cancellation or ignores your refund request, you can escalate to the Consumers Association of Singapore (CASE) for mediation.

This gives you a powerful backup lever if Internations doesn't cooperate. Stopee recommends keeping detailed records of every cancellation attempt so you have evidence if you need to file a complaint.

Store-specific rights for apple and google play purchases

If you purchased your Internations subscription through Apple's App Store or Google Play, you also have refund rights under those platforms' own policies. Apple typically allows refunds within 14 days of purchase, and Google Play offers similar protections. These rights exist independently of Internations' own terms.

How to cancel internations step-by-step

Cancellation methods depend on where you bought your membership. Stopee recommends starting with the method matching your purchase channel, as this is fastest and creates the clearest record.

Cancel via the internations website (recommended method)

This is the most straightforward route and leaves you with a clear digital confirmation. Follow these steps on a desktop or mobile browser.

1. Visit the Internations website and log in with your email and password.
2. Navigate to your account settings or membership section. This is typically found in the top-right menu under "My Profile" or "Account".
3. Look for an option labelled "Manage Membership", "Subscription Settings", or "Cancel Membership".
4. Click the termination or cancellation button and read any final confirmations carefully.
5. Follow the on-screen prompts, which may ask you for feedback on why you're cancelling. Answer honestly, then submit.
6. Your browser should display a cancellation confirmation page. Screenshot this immediately and save it to your files.
7. Check your email inbox within 10 minutes for a confirmation email from Internations. Forward this to yourself or save it in a dedicated folder for records.

Warning: Do not simply delete your account or close your browser after cancellation. Always wait for and save the confirmation page and email.

Cancel via iOS (Apple app store)

If you subscribed through the Apple App Store, you must cancel through Apple's settings, not through the Internations app itself.

1. Open the Settings app on your iPhone or iPad.
2. Tap your Apple ID at the top of the screen.
3. Select Subscriptions.
4. Find and tap Internations in the list of active subscriptions.
5. Tap Cancel Subscription and confirm your choice when prompted.
6. Apple will display a cancellation confirmation. Take a screenshot immediately.
7. Check your Apple ID email for a receipt showing the cancellation. Save this for your records.

Warning: Uninstalling the Internations app does not cancel your subscription. You must follow the steps above, or you will be charged at your next billing date.

Pro tip: If you want a refund for a recent purchase (within 14 days), contact Apple Support directly at support.apple.com/billing after cancelling the subscription. Apple often grants refunds separately from Internations.

Cancel via android (Google play store)

Android users must cancel through Google Play, not through the Internations app.

1. Open the Google Play Store app on your Android device.
2. Tap your Profile icon in the top-right corner.
3. Select Payments and subscriptions.
4. Tap Subscriptions.
5. Find and tap Internations.
6. Tap Cancel subscription and confirm when prompted.
7. Google Play will show a cancellation message. Take a screenshot.
8. Look for a confirmation email from Google Play. Save this as proof.

Warning: Like Apple, uninstalling the Android app does not stop your subscription from renewing. Always use Google Play's settings to cancel.

Claiming your refund within 14 days

If you're cancelling within 14 days of purchase, you're entitled to a full refund under German distance-selling law, which Internations applies globally including to Singapore members.

How to request your refund

After cancelling your subscription, contact Internations directly to request your refund. Send a clear, written statement to the address or email provided below.

Your message should include your full name, email address associated with the account, the date of purchase, and the amount charged. Keep it simple: "I am requesting a refund for my Internations subscription purchased on [date] under my 14-day withdrawal right."

Pro tip: Send this by email to support@internations.org or use their contact form at internations.org/contact. Email creates an automatic timestamp, which is valuable proof if disputes arise.

What to expect for refund timing

By law, Internations has 14 days from receiving your cancellation notice to refund your payment. In practice, refunds typically appear within 5 to 10 business days, though this depends on your bank and payment method.

If you purchased through Apple or Google Play, refunds may be processed through those platforms first, which can add 3 to 5 additional business days.

Refunds after 14 days

Once your 14-day withdrawal period expires, you no longer have an automatic statutory right to a refund. After this point, Internations may still consider refund requests on a case-by-case basis, but they are under no legal obligation to approve them.

If you believe you have grounds for a refund after 14 days (for example, if the service was misrepresented or didn't function as promised), you can still request one through Internations support or escalate to CASE if the company refuses.

What happens to your account after cancellation

Understanding what changes after you cancel helps you avoid surprises and keep control of your data.

Your access to membership features

After cancellation, your subscription will not renew at the next billing date. You typically retain access to your account and member features until your current paid period ends. Once that period expires, your membership status changes to free or limited access, depending on Internations' policy.

If you cancel mid-month, you keep access until your next scheduled billing date. This is a key benefit of cancelling early rather than waiting for the renewal notice.

Your account data and history

Cancelling your subscription does not delete your account or profile. Internations keeps records of your membership history, events attended, and networking activity. These are retained even after cancellation, which means you can reactivate membership later if you change your mind.

However, Internations will also keep a record of your cancellation and any refund issued. This is standard practice and helps protect both you and the company in case of future disputes.

Pro tip: Save screenshots of your cancellation confirmation and any emails from Internations. These documents prove you cancelled and when, which is essential if billing issues arise later. Stopee recommends creating a dedicated folder on your computer or cloud storage for all subscription cancellation records.

Internations pricing in singapore

Understanding what you're paying for helps you decide if cancellation is right for you.

How internations prices memberships

Internations does not publish fixed membership prices publicly. Instead, pricing varies by location, currency, and membership tier, and is only visible when you log into your account or the mobile app.

This means two members in Singapore may see different prices depending on when they signed up, any promotions applied, or their subscription duration (monthly, annual, etc.).

Current pricing for singapore members

To see your exact current plan and renewal date, log into your Internations account and navigate to your subscription or membership settings. This is the only reliable way to confirm what you're paying and when.

Common mistakes when cancelling internations

Many members inadvertently sabotage their own cancellation by making preventable errors. Understanding these pitfalls puts you ahead of the game.

Uninstalling the app instead of cancelling the subscription

This is the number-one mistake. Removing the Internations app from your phone does absolutely nothing to cancel your membership. Your subscription remains active, and you'll still be charged at your next billing date. The only way to cancel is through the website, Apple Settings, or Google Play Settings as described above.

Not saving cancellation confirmation

If Internations later claims you never cancelled and charges you again, your only defence is proof. Without a screenshot or email confirmation, you're at a disadvantage. Always capture and store your cancellation confirmation immediately.

Assuming your trial period gives you an automatic refund

Internations may offer a free trial or discounted initial period. When that trial ends, your membership automatically converts to paid status unless you actively cancel before the trial expires. Missing this deadline can trap you in a paid subscription. Set a phone reminder 2 days before your trial ends.

Forgetting to cancel subscriptions purchased through app stores

Many members cancel on the Internations website but forget they also have an active subscription through Apple or Google Play. You may need to cancel on both platforms to stop all charges. Check both your Apple ID and Google Play account settings to confirm all Internations subscriptions are cancelled.

Pro tip: After you cancel, add a note to your calendar 15 days later to confirm you were not charged. If a charge appears, you have evidence it was unauthorised and can dispute it with your bank or the relevant app store.

If internations refuses to cancel or refund you

Stopee has helped thousands of consumers resolve disputes with stubborn subscription services. If you've followed the steps above but Internations ignores your cancellation request or denies your refund, you have escalation options.

First step: escalate within internations

Send a formal email to support@internations.org with the subject line: "Cancellation Request and Refund Claim (14-Day Withdrawal Right)". Include your membership ID, email, the date of purchase, the amount charged, and a clear statement that you're invoking your 14-day withdrawal right under German distance-selling law.

Request a written response within 5 business days. Keep a copy of your email and any reply Internations sends.

Escalate to CASE if internations refuses

If Internations doesn't respond within 10 business days or refuses your refund without a valid reason, contact the Consumers Association of Singapore (CASE). CASE can mediate disputes between consumers and companies at no cost to you.

File a complaint at case.org.sg. Include copies of your cancellation proof, refund request email, and Internations' response (if any). CASE has strong powers to encourage companies to honour consumer rights, and many disputes are resolved in the consumer's favour.

Dispute the charge with your bank or payment provider

If more than 14 days have passed and Internations still won't refund you after your withdrawal period, you can file a chargeback with your bank or credit card issuer. Explain that you cancelled the subscription and were charged despite your cancellation request. Your bank can reverse the charge and refund you directly.

Use this option as a last resort, after you've given Internations and CASE reasonable time to respond.

Before you cancel: things to consider

Sometimes cancellation is the right move, and sometimes it's worth reconsidering. A moment of reflection can save you regret.

Reasons to stay (or come back later)

Internations is strongest for professionals and expats new to Singapore who actively want to build local networks. If you've attended at least one event and found it valuable, or if you're planning to attend upcoming activities, the membership may deliver value over time. Networking often pays off gradually rather than immediately.

If budget is your only concern, reach out to Internations support to ask about discounts, annual plans (which are cheaper per month than monthly billing), or free community events you can attend without premium membership.

Reasons to cancel now

Cancel if you're not attending events, you've exhausted the networking opportunities relevant to you, or you've found a better platform for your professional goals. Don't pay for a service hoping you'll use it later. Stopee's experience shows that subscriptions you're not actively using are almost never worth the ongoing cost.

Cancellation address and contact details

Use these official channels to cancel or request a refund from Internations.

Email support

Send your cancellation request to support@internations.org with your account email and membership ID. Use the subject line: "Cancellation Request - 14-Day Withdrawal Right" or "Subscription Cancellation". Email creates a timestamped record that protects you if disputes arise.

Online contact form

Visit internations.org/contact and fill out their contact form. Select "Membership" or "Billing" as the category and clearly state you want to cancel and claim your refund. Mention the 14-day withdrawal right if you're within 14 days of purchase.

Mailing address (if postal mail is required)

Internations' registered address may vary by region. Check your membership agreement, invoice, or the Internations website for the correct mailing address for your location. Email is almost always faster and creates better proof of communication.

Key takeaways and your next steps

Cancelling Internations is straightforward once you know which channel to use and what your rights are. You have a powerful 14-day withdrawal right that guarantees a full refund if you act quickly. After 14 days, refunds become less certain, so don't delay if you've decided to cancel.

Start by identifying where you bought your subscription (website, Apple, or Google Play), then follow the relevant cancellation steps in this guide. Always save your confirmation, check for a confirmation email, and wait 5 to 10 business days for your refund to arrive. If Internations doesn't refund you within 14 days of receiving your cancellation notice, escalate to CASE or your bank.

Stopee has helped thousands of consumers cancel subscriptions like Internations with confidence and get their refunds. If you get stuck or Internations becomes unresponsive, remember that CASE and your bank are powerful advocates on your side. You're in control-take action today, and you'll avoid surprise charges and wasted money.

Ready to cancel? Start with the method that matches how you subscribed, and refer back to this guide at each step. Stopee is here to empower you, and you've now got all the information and legal backing you need to cancel with confidence.