Manage Intelius

How to cancel intelius and reclaim control of your subscription

What is intelius and why you might want to cancel

Intelius is an online people-search service that delivers background checks, public records reports, reverse phone lookups and related subscription features to consumers and researchers across multiple markets, including Singapore.

The service operates on an automatic-renewal subscription model, which means your card charges monthly unless you actively cancel. Many users sign up for a trial or single report, then find themselves charged repeatedly for access they no longer need.

How intelius billing works

When you subscribe to Intelius, you agree to recurring charges billed to your payment method (credit card, debit card or app store account) on a monthly or periodic cycle. Your account may be linked to multiple platforms: the Intelius web portal, the mobile app on iOS or Android, or third-party app stores. Each platform may require separate cancellation steps.

Understanding where your subscription lives is the first step to stopping unwanted charges, and Stopee specialises in helping you locate and cancel exactly these kinds of recurring payments.

Common reasons to cancel

• You completed your background check or research and no longer need ongoing access.
• You were charged after a trial period ended without clear warning.
• The subscription auto-renewed when you believed you had cancelled it.
• You prefer a competing service or have found an alternative solution.
• The cost no longer fits your budget.

Your consumer rights under singapore law

When you cancel a subscription service in Singapore, you are protected by the Consumer Protection (Fair Trading) Act, which gives you specific rights regardless of how the service is marketed or billed.

What the consumer protection (Fair trading) act protects

This legislation requires that suppliers (including Intelius or its payment processor) act fairly and honestly when they bill you. Unfair contract terms, misleading renewal language and failure to honor cancellation requests can all breach your rights.

Key protections include:

• The right to clear, upfront information about recurring charges and cancellation procedures before you commit.
• The right to cancel without penalty within a reasonable timeframe (typically 14 days for trial offers).
• The right to receive a confirmation of your cancellation request and to have charges cease immediately or by the stated date.
• The right to escalate complaints to the Consumers Association of Singapore (CASE) if Intelius refuses to honor your cancellation or withholds refunds unfairly.

If Intelius continues to charge you after you cancel, that is a violation of fair dealing, and you can file a complaint with CASE or your card issuer to dispute the charges. Stopee recommends keeping all cancellation confirmations and correspondence as evidence.

Intelius pricing and plan options

Below is an overview of common Intelius subscription plans and their costs, based on publicly available information.

Current plan pricing

Important notes on currency and pricing

Prices are listed in USD. Intelius does not publish Singapore Dollar (SGD) pricing on their main website, so you may see charges converted by your payment processor or card issuer at a variable exchange rate. Always check your card statement for the exact SGD amount charged.

Trial offers vary by region and campaign. Always read the terms before confirming a trial; many users report being charged full price immediately after the trial period without explicit notice.

How to cancel intelius step-by-step

Cancelling Intelius depends on which platform you subscribed through. Follow the method that matches where your subscription lives.

Cancel via the intelius website (recommended method)

This is the fastest and most reliable way to stop your subscription. You will have a digital record of your cancellation for your protection.

1. Open your web browser and go to the Intelius website.
2. Log in with your email address and password.
   • If you do not remember your password, click "Forgot Password" and follow the reset link sent to your email.
3. Navigate to your account dashboard or member settings (often labelled "My Account" or "Account Settings").
4. Look for a "Subscription", "Membership", "Billing" or "My Plans" section.
5. Select your active subscription plan and click "Cancel Subscription" or "Manage Plan".
6. Review the cancellation summary. Intelius will typically confirm the date your access ends (usually the end of the current billing period).
7. Confirm the cancellation by clicking the final "Cancel" or "Confirm Cancellation" button.
8. You should receive a confirmation email within minutes. Do not close the page until you see a confirmation message.
9. Save or screenshot this confirmation for your records.

Pro tip: If you see no clear cancellation option on your dashboard, search for "How to cancel my Intelius subscription" on the Intelius help or support page. The layout may vary depending on when your account was created.

Cancel via iOS (Apple app store)

If you subscribed through the Apple App Store, Apple controls your billing, not Intelius directly. You must cancel through your Apple ID settings.

1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top of the Settings menu.
3. Select "Subscriptions".
4. Find and tap "Intelius" from the list of active subscriptions.
5. Tap "Cancel Subscription" at the bottom of the screen.
6. Choose your reason for cancellation (optional).
7. Confirm by tapping "Confirm Cancellation" or "Stop Subscription".
8. Apple will send you a confirmation email.

Warning: If you only delete the Intelius app from your phone, your subscription will continue to renew. You must cancel through Settings; deleting the app alone is not enough.

Cancel via android (Google play store)

If you subscribed through Google Play, Google manages your billing. Follow these steps to stop your subscription.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap the profile icon in the top right corner.
3. Select "Payments and subscriptions".
4. Tap "Subscriptions".
5. Find and tap "Intelius".
6. Tap "Cancel subscription" at the bottom.
7. Choose a cancellation reason (if prompted).
8. Confirm the cancellation. Google will email you a summary.

Pro tip: If you cannot find Intelius in your Google Play subscriptions, it may be billed directly to your Intelius account rather than through Google Play. In that case, use the web cancellation method above.

Cancel by phone, email or contact form

If you prefer to speak with a representative or cannot cancel online, Intelius customer support can process your cancellation request. This method leaves a written record, which is valuable for dispute resolution if charges continue.

1. Find Intelius customer support contact details on their website (typically under "Contact Us", "Help", or "Customer Service").
2. Call the phone number provided, or use their online contact form to submit a cancellation request.
3. Provide your full name, email address associated with the account and the reason for cancellation.
4. Clearly state: "I request to cancel my Intelius subscription effective immediately" or "effective at the end of my current billing period".
5. Ask the representative to confirm the cancellation date and send you a confirmation email within 24 hours.
6. Save any email or reference number provided as proof of your request.

Warning: If you speak by phone, follow up with a written email repeating your cancellation request and referencing the call date and time. This protects you if the representative does not process your request.

What happens after you cancel intelius

Understanding what to expect after cancellation helps you avoid surprise charges and verify that your subscription has truly stopped.

Your access during and after the billing period

When you cancel, your access typically continues until the end of your current billing cycle. For example, if you were charged on the 15th of the month and you cancel on the 20th, you can still use Intelius until the 15th of the next month. After that date, your login will not work.

This means you do not lose access to reports you have already run; you simply cannot generate new searches after your plan expires.

Automatic renewal and account status

Once you cancel, automatic renewal should be disabled. Log back into your Intelius account a few days after cancellation to verify that your subscription status shows "Cancelled" or "Inactive" rather than "Active" or "Renews on [date]".

If your account still shows as active, contact Intelius customer support immediately to confirm the cancellation was processed correctly.

Data retention and your personal information

Intelius will retain data associated with your account in accordance with their privacy policy. You may be able to export or permanently delete your account through your account settings. If you want your information removed, request this explicitly in writing when you cancel or contact support afterward.

Refund policy and how to request a refund

Intelius refund eligibility is limited and often depends on the timing of your request and the type of charges involved.

Standard refund eligibility

How to request a refund

1. Contact Intelius customer support via phone, email or their contact form.
2. Explain your reason for the refund (for example, "I was charged after the trial ended" or "I was charged twice for the same report").
3. Provide your account email, the date of the charge you dispute and the amount.
4. Ask for a refund to your original payment method.
5. Request a confirmation email with the refund status and expected processing time.

Pro tip: If Intelius denies your refund request, you can dispute the charge with your credit card issuer or bank. This is called a chargeback and is often faster than negotiating with the company directly. Stopee recommends documenting all communication before escalating to your card issuer.

Refund timeline and processing

Refunds, where approved, typically take 7 to 14 business days to appear in your account. However, some users report longer delays of up to 4 weeks. Check your bank or card issuer's transaction history to confirm the refund has posted. If it does not arrive within the stated timeframe, follow up with Intelius support again.

Common cancellation mistakes to avoid

Many people find themselves still charged after they believed they had cancelled. Understanding these pitfalls helps you escape the cycle.

Mistake 1: deleting the app without cancelling the subscription

Removing the Intelius app from your phone does not stop your subscription. Your app store (Apple, Google, Amazon) will continue to charge your payment method on the renewal date. You must cancel through your subscription settings, not just uninstall the app.

Mistake 2: cancelling on the wrong platform

If you have multiple subscriptions (one via the website and one via the app store), cancelling one does not cancel the other. Each platform tracks subscriptions independently. Check all platforms where you might have signed up: the Intelius website, Apple App Store, Google Play and any third-party app stores. Cancel on each platform where you have an active subscription.

Mistake 3: not keeping a cancellation confirmation

If Intelius continues to charge you after you cancel, you need proof that you cancelled. Save screenshots or emails confirming your cancellation request, the date you submitted it and the confirmation number (if provided). Without this evidence, disputing a chargeback with your bank becomes much harder.

Mistake 4: assuming a refund is automatic

Cancellation and refund are two separate actions. Cancelling your subscription stops future charges but does not refund past charges or the current billing period. Request a refund explicitly and in writing; do not assume it will happen automatically.

Mistake 5: ignoring trial terms before signing up

Before you enter your payment details, read the trial terms carefully. Some trials are free for 7 days, then charge you immediately. Others charge a small amount upfront (like SGD $1) and then full price after the trial. If you miss the cancellation date, you will be charged. Set a phone reminder 3 days before your trial ends so you do not forget.

Checklist: have you cancelled successfully?

Use this checklist to confirm that your Intelius cancellation is complete and protected.

• You have cancelled on every platform where you subscribed (website, iOS, Android, third-party app stores).
• You have received a confirmation email from Intelius, Apple, Google or your payment processor stating that your subscription is cancelled.
• You have saved or screenshotted the cancellation confirmation and stored it safely.
• You have logged back into your account and verified that the subscription status shows "Cancelled" or "Inactive".
• Your payment method is no longer being charged on the renewal date (check your bank or card statement after the renewal date passes).
• If you requested a refund, you have received it within the promised timeframe.
• You have not been charged since you cancelled. If you have, you have documented the erroneous charge and contacted support or your card issuer to dispute it.

When to contact your bank or payment processor

If Intelius ignores your cancellation request or continues to charge you, your bank or card issuer is your powerful ally.

How to dispute a charge

1. Log into your bank or card issuer's app or website.
2. Find the transaction from Intelius that you want to dispute.
3. Select "Dispute this charge" or "Report as unauthorized".
4. Choose the reason for your dispute (for example, "Subscription cancelled but still charged" or "Charged without authorization").
5. Provide all evidence: cancellation emails, screenshots, dates and amounts.
6. Submit your dispute. Your bank will typically refund the amount within 10 business days while they investigate.

Pro tip: Disputing through your bank is often faster than waiting for Intelius to respond. If Intelius refuses to refund you after cancellation, your card issuer can force the refund through a chargeback. This is a protected consumer right under payment card networks.

Intelius cancellation address and alternative contact methods

If you prefer to cancel by registered mail or need an official mailing address for complaint escalation, use the details below.

Mailing addresses for cancellation requests

You can send a cancellation letter by registered mail to the following addresses:

• Primary P.O. Box address: Intelius corporate offices maintain a registered mail box for cancellation and dispute requests. Contact their website for the current P.O. Box number, as this may change.
• San Diego headquarters: Intelius corporate headquarters is based in San Diego, California. You can send certified mail to Intelius at their registered office address (verify on their website or the bottom of an invoice for the exact street address).
• Bellevue care-of address: An alternative c/o address is maintained in Bellevue, Washington. This can be used if the primary address is not responsive.

When sending a cancellation letter by mail:

1. Type or print your full name, account email and account number (if available).
2. Clearly state: "I request to cancel my Intelius subscription effective immediately."
3. Include the date of your letter and sign it.
4. Send it via registered or certified mail with signature confirmation so you have proof of delivery.
5. Keep a copy for your records.

Warning: Cancellation by mail takes longer than online or phone methods (typically 2 to 4 weeks). Only use this method if Intelius has ignored your online or phone cancellation requests.

Escalation to regulatory authorities

If Intelius refuses to cancel your subscription or continues to charge you after cancellation, you can file a complaint with the Consumers Association of Singapore (CASE). CASE is a non-profit organisation that investigates unfair business practices and can mediate disputes between consumers and companies.

Stopee recommends gathering all evidence before filing with CASE: cancellation requests, confirmation emails, statements showing continued charges and communication attempts. This strengthens your complaint and increases the likelihood of a favourable resolution.

Summary and next steps

Cancelling Intelius is straightforward if you follow the right method for your subscription platform and keep clear documentation of your cancellation request. Whether you cancel online, through an app store or by phone, your priority is getting a confirmation and verifying that charges have stopped.

If Intelius continues to charge you after cancellation, you have powerful protections under Singapore's Consumer Protection (Fair Trading) Act. Dispute the charges through your bank, escalate to CASE if needed and remember that you have the right to a refund for unauthorised charges.

Stopee has helped thousands of consumers cancel unwanted subscriptions, dispute erroneous charges and reclaim money from companies that refused to honour cancellation requests. If you need help documenting your Intelius cancellation, escalating a dispute or challenging unfair renewal practices, visit Stopee today. Our team specialises in consumer protection and knows exactly how companies like Intelius operate. Stopee is your advocate, and we are here to make sure your cancellation sticks.