Manage Jibjab

How to cancel jibjab and keep your digital greeting cards

What is jibjab and how subscriptions work

Jibjab is a digital greeting card and entertainment platform that empowers you to create personalised eCards, animated GIFs, videos, and AI-enhanced photo packs - perfect for birthdays, holidays, or any occasion. The service operates on a subscription model, unlocking premium content like Starring You® packs and access to thousands of animated items when you upgrade.

You can purchase subscriptions directly through the Jibjab website or via in-app purchases on iOS (App Store) and Android (Google Play). The key thing to know: auto-renewal is enabled by default, which means your account will automatically charge you at the end of each billing cycle unless you turn it off. Understanding this upfront helps you avoid unexpected charges and makes cancellation straightforward.

Subscription tiers and pricing in singapore

Jibjab offers several pricing options across monthly and annual plans. Below is the current pricing structure available on the Singapore iOS App Store and direct web purchases:

The annual plan offers better value if you plan to use Jibjab regularly throughout the year. However, if you're unsure about long-term use, the monthly option gives you more flexibility - which is exactly why understanding cancellation is so important.

How auto-renewal works by default

When you sign up for a Jibjab subscription, the company automatically enables auto-renewal. This means your chosen payment method will be charged automatically on your renewal date unless you manually disable auto-renewal beforehand. No reminder emails are guaranteed, so you'll need to proactively manage your subscription settings to avoid unwanted charges.

Why you might want to cancel jibjab

There are many valid reasons to cancel - whether you've created all the cards you need, your budget has shifted, or you've simply discovered another service that fits better.

Common reasons for cancellation

You might cancel Jibjab if you're no longer using the platform regularly, prefer creating greetings manually, want to try competing services, or simply need to cut discretionary spending. Whatever your reason, Stopee is here to help you navigate the cancellation process with confidence and clarity.

Some users also cancel because they feel overwhelmed by auto-renewal charges appearing unexpectedly on their statements. If this sounds familiar, you're not alone - and the good news is that cancelling takes just a few minutes once you know the steps.

How to cancel jibjab across all platforms

Your cancellation method depends on how you subscribed. The steps differ for App Store, Google Play, and direct web purchases, so follow the path that matches your account type.

Cancel jibjab via apple app store (iOS)

If you subscribed to Jibjab through your iPhone or iPad, you'll need to manage the cancellation in your Apple account settings, not within the Jibjab app itself.

1. Open the Settings app on your iPhone or iPad.
   • Scroll down and tap iTunes & App Store (or App Store on newer iOS versions).
2. Tap your Apple ID at the top of the screen.
   • If prompted, sign in with your Apple credentials.
3. Select View Apple ID, then tap Subscriptions.
   • You'll see a list of all active subscriptions tied to your Apple account.
4. Find and tap Jibjab from the list.
   • Review your subscription details, including the next renewal date.
5. Tap Cancel Subscription or Cancel Free Trial (depending on your status).
   • Apple may offer retention options or discounts; you can decline these.
6. Confirm the cancellation when prompted.
   • You'll receive a confirmation email from Apple.

Pro tip: Cancelling through App Store only stops future auto-renewals. Any refunds for App Store purchases must be requested directly from Apple, not from Jibjab. If you believe you're entitled to a refund, contact Apple Support with your receipt and reason.

Cancel jibjab via google play (Android)

Android subscribers manage Jibjab through the Google Play Store app. The process is straightforward and takes about two minutes.

1. Open the Google Play Store app on your Android device.
   • Tap the Menu icon (three horizontal lines) at the top left.
2. Select Subscriptions from the menu.
   • You'll see all active subscriptions on your Google account.
3. Find and tap Jibjab.
   • Review the subscription details, including your next billing date.
4. Tap Cancel subscription at the bottom of the screen.
   • Google may display a retention offer; you're free to ignore it.
5. Select your reason for cancellation from the dropdown menu (optional but helpful feedback).
   • Google collects this data to improve the Play Store experience.
6. Tap Cancel subscription again to confirm.
   • You'll receive a confirmation email from Google Play.

Warning: Like Apple, Google Play handles refunds independently from Jibjab. If you cancel within 48 hours of purchase, you may be eligible for a full refund through Google Play - but Jibjab cannot issue these refunds themselves.

Cancel jibjab web subscription (direct payment)

If you subscribed directly on Jibjab's website using a credit card, debit card, or PayPal, you'll manage cancellation through your Jibjab account dashboard.

1. Visit the Jibjab website and log into your account.
   • Use the email address and password you registered with.
2. Navigate to your Account Settings or Profile section.
   • Look for a "Membership," "Subscriptions," or "Billing" menu option.
3. Find Edit Auto-Renewal Subscription or similar option.
   • You should see your current plan, price, and next renewal date.
4. Select Disable Auto-Renewal or Cancel Subscription.
   • Confirm your choice when prompted.
5. You'll receive a confirmation email from Jibjab.
   • Your access continues until the end of your current paid term; no immediate access loss occurs.

Pro tip: Direct web cancellations are handled entirely by Jibjab, which means you can request refunds directly from them if you qualify. Save your confirmation email for reference if you need to contact support later.

What happens after you cancel jibjab

Cancellation can feel uncertain, so let's clarify exactly what changes and what remains available to you.

Your access and account after cancellation

When you cancel Jibjab, you don't lose access immediately. Instead, your premium features remain available until the end of your current paid billing cycle. For example, if you cancel mid-month on a monthly plan, you keep full access until that month ends. If you're on an annual plan, you retain access for the remaining weeks or months of that year.

Once your paid period expires, your account downgrades to a free tier (if available) or access to premium content closes. Your profile, account settings, and any greeting cards you've created remain stored in your account unless you actively delete them separately.

Data and account deletion

Disabling auto-renewal does not delete your Jibjab account. Your profile, saved eCards, and any customised content stay accessible. If you want to completely remove your account and all associated data, you'll need to contact Jibjab support or look for a "Delete Account" option in your settings - though this action is often permanent and cannot be undone.

Before deleting your account, take screenshots or download any greeting cards you want to keep. Stopee recommends backing up important content before requesting account deletion.

Will you get a refund when you cancel jibjab

Refund eligibility depends on how you paid and how recently you subscribed. Here's what you need to know to maximise your chances of a successful refund claim.

Refunds for direct web purchases

If you purchased your Jibjab subscription directly on the website (not through an app store), the company may issue a refund under these conditions:

• You cancel within 30 days of your initial purchase, or
• Your subscription renewed within the past 90 days and you cancel shortly after renewal.

When Jibjab approves your refund, the credit typically appears in your original payment method within 3 to 5 business days. Approved refunds are full amounts; Jibjab does not offer prorated refunds for partially used months.

Refunds for app store and google play purchases

Jibjab does not issue refunds for subscriptions purchased through Apple App Store or Google Play. Instead, you must request refunds directly from the platform where you paid:

• Apple: Contact Apple Support or request a refund through your receipt in the App Store "Purchase History" section. Apple typically grants refunds for purchases within 14 days if you explain that the subscription auto-renewed without your knowledge.
• Google Play: Request a refund through your Google Play order history. Google allows refunds within 48 hours of an in-app purchase.

Stopping future charges (by cancelling auto-renewal) does not automatically qualify you for a refund of charges already made. You must submit a separate refund request to Apple or Google.

When refunds may be refused

Jibjab's refund policy states that payments for partially used billing periods are non-refundable as a general rule. The company reserves the right to deny refunds at its sole discretion, particularly if you've already downloaded or used significant portions of the premium content.

If Jibjab refuses your refund request, you have consumer protection rights under Singapore law. The Consumer Protection (Fair Trading) Act protects you against unfair contract terms and misleading conduct. If you believe Jibjab has treated you unfairly, you can escalate your complaint to the Consumers Association of Singapore or the SPRING Singapore helpline.

Your consumer rights when cancelling in singapore

Singapore's consumer protection laws work in your favour, even if a company's own cancellation policy seems restrictive.

Consumer protection (Fair trading) act

Under the Consumer Protection (Fair Trading) Act, you have the right to cancel unfair contract terms and claim refunds if a company engages in misleading or deceptive conduct. Specifically:

• Auto-renewal subscriptions must be made clear before you pay. If Jibjab buried the auto-renewal terms in fine print or didn't disclose them clearly, you may have grounds for a refund claim.
• If Jibjab charged you without your explicit consent, or if the charge amount differed from what you agreed to, this violates the Act.
• You have the right to cancel without penalty if the company breaches its contract with you (for example, if the service quality drops significantly or features are removed).

Escalation and dispute resolution

If Jibjab refuses your cancellation or refund request unreasonably, escalate your complaint to the Consumers Association of Singapore. They can mediate disputes and pressure companies to comply with consumer law. You can also file a complaint with SPRING Singapore if you suspect unfair business practices.

Keep all emails, receipts, and screenshots of your cancellation attempt. This documentation strengthens any formal complaint. Stopee always recommends gathering evidence before escalating, as it significantly improves your chances of a successful outcome.

Common mistakes to avoid when cancelling

Many people cancel their subscriptions but accidentally take steps that leave them still vulnerable to charges or confusion - we want to make sure that doesn't happen to you.

Mistake 1: deleting the app instead of cancelling the subscription

Removing the Jibjab app from your phone does not cancel your subscription or stop auto-renewal. The subscription remains active in your App Store or Google Play account, and charges will continue. You must cancel through the subscription settings, not just delete the app.

Mistake 2: assuming refunds are automatic after cancellation

Cancelling auto-renewal stops future charges but does not automatically refund past payments. If you want a refund for a charge you've already made, you must submit a separate refund request to Jibjab (for web purchases) or Apple/Google (for app store purchases) within the eligible timeframe (usually 30-48 days).

Mistake 3: not saving your cancellation confirmation

Always screenshot or save the cancellation confirmation email. If Jibjab continues to charge you after cancellation, you'll need proof that you cancelled. This evidence is essential if you need to dispute the charge with your bank or file a consumer complaint.

Mistake 4: cancelling through the wrong channel

If you subscribed through the App Store, cancelling on the Jibjab website won't work. You must cancel through the exact platform where you subscribed. Double-check your confirmation email or payment receipt to confirm which channel you used.

Mistake 5: waiting until after auto-renewal to cancel

Mark your renewal date in your calendar and cancel before the date arrives. If you miss it and the subscription renews, you'll need to request a refund. It's always easier to prevent the charge than to recover money afterward.

Checklist before and after cancellation

Use this checklist to ensure you cancel Jibjab correctly and protect yourself from ongoing charges.

Timeline for cancellation and refund processing

Understanding the timeline helps you plan your cancellation and know when to expect changes.

Immediate effects

When you cancel auto-renewal, the action takes effect immediately in the system. However, your access to premium features continues until the end of your current paid period. No data or account settings change.

At the end of your billing cycle

On your renewal date (which is now skipped because you cancelled auto-renewal), no charge appears on your statement, and your account downgrades to free-tier access (if available).

Refund processing (if approved)

If you request a refund for a direct web purchase and Jibjab approves it, the refund appears in your bank account or payment method within 3 to 5 business days. App Store and Google Play refunds typically process within 3 to 10 business days from the date Apple or Google approves the request.

Jibjab contact and mailing address for escalation

If Jibjab doesn't respond to your cancellation or refund request through the standard process, escalating through formal channels may be necessary. While Jibjab's direct mailing address is not publicly listed in Singapore records, you can escalate complaints through these official channels:

Consumer escalation contacts:

• Consumers Association of Singapore: 01-6100-0315 (helpline) or visit www.cas.org.sg to lodge a formal complaint.
• SPRING Singapore (Enterprise Singapore): 1800-2255-363 (helpline) for unfair business practice complaints.

Document all attempts to contact Jibjab, including dates, times, and responses. This documentation strengthens any formal complaint filed with consumer authorities.

Summary and next steps

Cancelling Jibjab is straightforward once you know which platform you subscribed through and follow the correct steps. Remember: cancellation stops future charges but allows you to keep access until the end of your current paid term. Refunds are possible for direct web purchases within 30 days of purchase, and consumer law protects you if Jibjab acts unfairly.

Take action today to prevent unwanted charges. If you're uncertain about your subscription or need help understanding your cancellation options, Stopee has helped thousands of consumers cancel subscriptions confidently and recover refunds they deserved. Our guides cover every major service and every platform - visit Stopee (stopee.com) to explore resources tailored to your situation and take control of your subscriptions once and for all.