Manage Laithwaites

How to cancel your laithwaites wine subscription and membership in singapore

What is laithwaites and why you might want to cancel

Laithwaites is an international wine retailer that delivers curated wine collections and offers subscription-style membership plans across multiple platforms. You can purchase one-off wine cases or commit to recurring delivery plans through the Laithwaites website, mobile app, or third-party platforms like the Apple App Store and Google Play. The flexibility sounds appealing, but subscription services can become expensive or misaligned with your needs over time. At Stopee, we understand that cancelling a wine subscription shouldn't be a puzzle. This guide walks you through every method to cancel Laithwaites, from online accounts to app-based memberships, and ensures you understand your consumer rights in Singapore.

Types of laithwaites subscriptions

Laithwaites offers several subscription models, and cancellation routes differ depending on how you signed up. Wine Plan subscriptions let you skip or cancel individual deliveries through your online account. Unlimited memberships provide recurring access and auto-renew unless you cancel before the renewal date. App Store and Google Play subscriptions operate under their own billing systems and require separate cancellation steps. Understanding which plan you hold is your first step toward a clean cancellation.

When cancellation matters most

You might cancel because subscription costs have mounted, wine tastes change, or you've found a better retailer. Some customers cancel mid-billing cycle and worry about refunds; others need to stop auto-renewal before it triggers an unwanted charge. The sooner you take action, the sooner you avoid future billing surprises.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act gives you specific protections when cancelling subscription services and wine purchases.

Cooling-off period and refund rights

When you buy wine goods online from Laithwaites, you have a 14-calendar-day cooling-off period from the date of delivery. This means you can cancel and claim a full refund if the goods are unopened or only minimally handled. This applies to standard web orders and most direct purchases. The Act protects you against unfair contract terms and misrepresentation, so if Laithwaites makes cancellation unreasonably difficult or charges hidden fees, you have grounds to escalate.

Auto-renewal and subscription obligations

Under Singapore law, Laithwaites must make the terms of auto-renewal clear and obtain explicit consent before charging for renewal. If you cancel an Unlimited membership or Wine Plan, you must do so before the auto-renewal date to avoid being charged for the next period. If Laithwaites charges you after you have cancelled, you can file a complaint with the Consumers Association of Singapore (CASE) or escalate to the Competition and Consumer Commission of Singapore (CCCS).

Methods to cancel your laithwaites subscription

Laithwaites offers multiple cancellation routes depending on where you manage your account. Choose the method that matches your subscription type to avoid delays.

Cancel through your online account (Wine plan or unlimited)

If you signed up directly on the Laithwaites website, this is your fastest route. Log in and navigate to subscription or membership settings. You will find options to skip your next delivery, pause temporarily, or cancel outright. Some memberships allow instant cancellation; others request notice (typically 30 days before the next renewal). On-screen prompts will confirm your cancellation. This method creates an immediate digital record, which Stopee recommends you save as a screenshot or email confirmation.

Cancel through the laithwaites mobile app

If you manage your account via the Laithwaites app, open the menu, navigate to your Wine Plan or Unlimited membership settings, and follow the in-app cancellation flow. The steps mirror the website experience. Confirm cancellation with a screenshot and note the date and time. Some users report that app-based cancellations take slightly longer to sync with the billing system, so follow up with Customer Services if you are unsure whether cancellation was processed.

Cancel via app store or google play (critical step)

If you subscribed through Apple's App Store or Google Play, you cannot cancel through Laithwaites' website alone. Your subscription is managed by Apple or Google, and both platforms handle billing independently. You must open your device's subscription settings, locate the Laithwaites app, and cancel the subscription there. This is a common trap: many customers cancel on the Laithwaites website but remain charged by Apple or Google because the app subscription was never cancelled at the platform level. Stopee advises checking both your app store account and Laithwaites' account to confirm dual cancellation.

Cancel by post (Unlimited membership)

If you prefer a documented paper trail or if online cancellation is unavailable, send a signed letter to Laithwaites Customer Services. Include your full name, account number, membership type, and the date you want the cancellation to take effect. Use recorded delivery to track the letter and request a delivery receipt. Allow 5 to 10 working days for processing. Stopee recommends keeping a copy of the letter, the recorded delivery tracking number, and the receipt until cancellation is confirmed.

Step-by-step cancellation walkthrough

Follow these detailed steps to cancel your Laithwaites subscription without errors or missed deadlines.

Cancel a wine plan subscription online

1. Log into your Laithwaites account on the website or app.
   • Use the email address and password registered to your account.
   • If you have forgotten your password, reset it via the "Forgot password" link.
2. Navigate to "My Account" or "Subscriptions" (menu layout varies by app version).
   • Look for "Wine Plan," "Manage Deliveries," or "Subscription Settings."
   • Tap or click to open your active plan.
3. Review your next scheduled delivery date and any outstanding charges.
   • Note the renewal date so you cancel before auto-billing occurs.
   • Check whether you are mid-cycle or approaching the renewal window.
4. Select "Skip Delivery" to pause a single order, or "Cancel Subscription" to end recurring deliveries permanently.
   • Skip is temporary; cancel is permanent.
   • Read the on-screen confirmation carefully to ensure you are selecting the right option.
5. Confirm your cancellation choice and review any final charges or refund information.
   • Laithwaites will tell you the effective cancellation date.
   • Check whether you are owed a refund or will receive a final delivery.
6. Save or screenshot the confirmation page and receipt email.
   • Forward the email to yourself or print the page for your records.
   • Note the date, time, and confirmation number.
7. Wait 24 to 48 hours and log back in to verify cancellation status.
   • Some systems update slowly; refresh your account page.
   • If your Wine Plan still appears active, contact Customer Services with your screenshot.

Cancel an unlimited membership by post

1. Gather your account details and draft your cancellation letter.
   • Include your full name (as registered), account number, email address, and phone number.
   • State your membership type (e.g., "Unlimited") and the date you want cancellation to take effect.
   • Write a clear, one-sentence reason if you wish: "I am writing to cancel my Unlimited membership effective immediately."
2. Sign the letter with your signature (a digital scan is acceptable if posted as a PDF).
   • Unsigned letters may be rejected by the company.
   • Keep a copy for your records before posting.
3. Address the envelope to Laithwaites Customer Services (see address section below).
   • Use the registered address listed on the Laithwaites website.
   • Double-check the postcode and country.
4. Send the letter via recorded delivery or courier.
   • Recorded delivery costs extra but provides proof of delivery.
   • Request a signature on delivery if available.
5. Retain the tracking number and delivery receipt.
   • Note the tracking number and expected delivery date.
   • Check tracking online daily to confirm delivery.
6. Allow 5 to 10 working days for Laithwaites to process your cancellation.
   • Processing times vary; factor in postal delays.
   • If you do not receive confirmation after 10 working days, follow up with Customer Services using email or phone.
7. Confirm cancellation by logging into your account or contacting Customer Services.
   • Verify that your account status has changed to "cancelled" or "inactive."
   • Ask for written confirmation by email if the website does not reflect the change.

Cancel an app store subscription (Apple)

1. Open the Apple App Store app on your iPhone or iPad.
   • Tap the profile icon in the top right corner.
   • Select "Subscriptions."
2. Find the Laithwaites app in your active subscriptions list.
   • Scroll through to locate "Laithwaites" or "Laithwaites Wine."
   • If the app does not appear, your subscription may have already ended.
3. Tap the Laithwaites subscription and review your renewal date.
   • Note the next billing date to confirm cancellation timing.
   • Check your renewal price and billing frequency.
4. Select "Cancel Subscription" or "Edit."
   • Follow the prompts to confirm cancellation.
   • Apple will ask you to confirm your reason for leaving (optional).
5. Take a screenshot of the cancellation confirmation.
   • Capture the screen showing "Subscription cancelled" or "Expires on [date]."
   • Save the image to your photos or email it to yourself.
6. Verify that Laithwaites has been notified of your cancellation.
   • Log into your Laithwaites account and check your subscription status.
   • Apple cancellations are usually synced within 24 hours.

Cancel a google play subscription (Android)

1. Open Google Play on your Android device.
   • Tap your profile icon in the top right.
   • Select "Manage your Google Account."
2. Navigate to the "Payments and subscriptions" tab.
   • Tap "Subscriptions" to view your active plans.
   • Scroll to find the Laithwaites app.
3. Tap the Laithwaites subscription to view details.
   • Check the renewal date and billing amount.
   • Confirm this is the subscription you want to cancel.
4. Select "Cancel subscription."
   • Google will confirm that you understand the cancellation is effective immediately.
   • You may retain access until the current billing period ends.
5. Confirm the cancellation and save a screenshot.
   • Google displays "Subscription cancelled" once complete.
   • Capture this confirmation for your records.
6. Check your Laithwaites account within 24 hours.
   • Log in and verify your subscription status has changed.
   • Contact Laithwaites if the app still shows an active plan.

What happens after you cancel your subscription

Cancellation is just the start. Understanding what comes next helps you avoid billing surprises and resolve any remaining issues.

Deliveries and access to your account

Once Laithwaites confirms your cancellation, future scheduled deliveries will stop after any required notice period or at the end of your current billing cycle. If you cancelled mid-cycle, Laithwaites will usually send your already-processed delivery before terminating access. Check your order history to see whether a final shipment is pending. You will lose access to subscription perks (such as member-only pricing or free delivery) once your membership officially ends, though you can still make one-off purchases as a non-subscriber.

Auto-renewal and residual charges

The most critical moment is preventing unwanted charges after cancellation. Memberships started through app platforms (App Store or Google Play) may renew through Apple or Google billing even if you cancel on the Laithwaites website. You must cancel at both the vendor site and the platform to ensure no further charges occur. Stopee advises checking your credit card statement 2 to 3 days after your renewal date to confirm no surprise charges have posted. If you see a charge after cancellation, contact Laithwaites and your bank immediately to dispute it.

Data retention and account deletion

Your account data, order history, and payment information may remain on file after cancellation for billing, regulatory, or customer service purposes. If you want your personal data deleted entirely, contact Laithwaites Customer Services with a formal data deletion request. Singapore's Personal Data Protection Act (PDPA) gives you the right to request deletion, though companies can retain data for legal or contractual reasons. Keep copies of confirmation emails, screenshots, delivery receipts, and cancellation letters until any potential dispute window closes (usually 6 months).

Refunds and charging explained

Refund eligibility depends on timing, the type of purchase, and whether goods have been opened or consumed.

Cooling-off refunds for unopened wine

Laithwaites' policy allows cancellation and full refunds for web orders within 14 calendar days of delivery if bottles remain unopened or only minimally handled. Wine is a perishable good, so once opened, tasted, or stored improperly, refund eligibility ends. This cooling-off right is protected under Singapore's Consumer Protection (Fair Trading) Act and applies to all direct web purchases. To claim a refund, contact Customer Services within 14 days, provide proof of delivery, and arrange return of the unopened bottles at your cost or Laithwaites' cost depending on the reason for cancellation.

Subscription refunds and partial billing cycles

If you cancel mid-billing cycle, Laithwaites typically will not refund unused portions of your membership fee. Membership fees are charged upfront and cover the full cycle regardless of cancellation date. However, if you cancel before a delivery ships and request it, Laithwaites may reverse the charge for that specific delivery. Stopee recommends requesting this explicitly and confirming in writing. Wine Plan orders already in transit or processed for shipping may not be eligible for refund, though you can still refuse delivery in some cases.

Disputed charges and chargebacks

If Laithwaites charges you after you have cancelled, request an immediate refund by email. Keep your cancellation screenshot, email confirmation, or recorded delivery tracking as proof. If Laithwaites denies the refund, you can dispute the charge with your bank or credit card provider (a "chargeback"). Most banks will side with you if you can show cancellation evidence, especially if the charge was posted after your confirmed cancellation date. File a dispute within 30 to 60 days of the unwanted charge for the strongest chance of recovery.

Common mistakes to avoid when cancelling

Cancelling a subscription should be straightforward, but small errors can leave you charged for months. We understand how frustrating unexpected billing is, and Stopee is here to help you sidestep the traps.

Forgetting to cancel app platform subscriptions separately

This is the number-one mistake. You cancel on the Laithwaites website, assume you are done, and then Apple or Google bills you 30 days later because the app subscription was never touched. Always cancel at the source: if you signed up via the App Store, cancel in the App Store; if via Google Play, cancel in Google Play. Cancelling only at Laithwaites leaves the app subscription active, and app platforms do not sync cancellations automatically. Check both places before assuming you are free of charges.

Cancelling after the auto-renewal date

Many memberships renew on a fixed date (e.g., the first of the month). If you cancel on the 2nd and renewal was the 1st, you have already been charged for the next month. Most companies do not refund membership fees charged after auto-renewal, so timing is critical. Calculate your renewal date now and set a calendar reminder 5 days before to give yourself a buffer. Stopee recommends cancelling at least 3 to 5 working days before your renewal date to ensure processing.

Not saving cancellation proof

A verbal confirmation or a fleeting on-screen message is not proof. If you cancel online, take a screenshot showing the cancellation confirmation, the date, and any reference number. If you cancel by phone, ask the representative to send a confirmation email. If you post a letter, use recorded delivery. Months later, if you are wrongly billed and dispute the charge, your bank will ask for proof you cancelled. Without it, you lose leverage. Stopee advises keeping all cancellation evidence for at least 6 months.

Confusing "skip delivery" with cancellation

Some Wine Plan interfaces offer a "skip" button for a single delivery and a "cancel" button to end the subscription entirely. Tapping "skip" pauses one month only; your plan renews after that. If you intend to quit permanently, select "cancel" or "cancel subscription" explicitly. Check the on-screen wording carefully. If you accidentally skip instead of cancel, log back in and select the cancel option immediately.

Not checking for final outstanding charges

Laithwaites may have already charged your account for a delivery scheduled after you cancel. If the order has shipped, you will still receive it and may not get a refund. Before cancelling, review your order history and upcoming deliveries. If a delivery is in transit and you do not want it, ask Customer Services whether it can be stopped or returned. Some companies offer a grace period (24 to 48 hours) to redirect or refuse a package before it leaves the warehouse.

Timeline and what to expect

Knowing how long cancellation takes reduces anxiety and helps you plan.

Cancellation checklist

Use this checklist to ensure you have completed every step and avoided common pitfalls.

• Identify which Laithwaites subscription or membership type you hold (Wine Plan, Unlimited, app-based).
• Calculate your auto-renewal date and set a reminder 5 days before.
• Log into your Laithwaites account (website or app) and confirm your account status.
• Review your next scheduled delivery and any outstanding charges.
• Choose your cancellation method (online, by post, or via app platform).
• Complete the cancellation steps and obtain immediate confirmation (screenshot or email).
• If you signed up via an app, cancel the subscription at the app platform (Apple App Store or Google Play) as well.
• Save all confirmation documents: screenshots, email confirmations, letter copies, and tracking numbers.
• Wait 24 to 48 hours and log back into Laithwaites to verify cancellation status.
• Check your credit card or bank statement 2 to 3 days after your renewal date to confirm no surprise charges.
• Keep all cancellation proof for at least 6 months in case of billing disputes.
• If you see an unwanted charge, contact Laithwaites and your bank immediately to dispute it.

Customer reviews and ratings

Laithwaites holds a 4.5 out of 5-star rating across multiple review platforms. Customers praise the quality of curated wine selections and the flexibility of skipping or adjusting orders. However, recurring complaints centre on difficulty cancelling memberships and auto-renewal charges appearing after intended cancellation. Many reviewers note that cancellation became straightforward only after contacting Customer Services directly and requesting email confirmation. Stopee has helped thousands of consumers navigate exactly these scenarios, and we find that proactive communication with Laithwaites-requesting written confirmation and following up within 48 hours-dramatically improves outcomes.

When to escalate your cancellation complaint

If Laithwaites refuses to cancel or continues charging after you have cancelled, you have formal escalation options under Singapore law.

Contact laithwaites directly first

Email Customer Services with your cancellation request, screenshots, and a clear statement: "I am requesting cancellation effective immediately and confirmation of cancellation by email within 48 hours." Provide your account number, full name, and email address. Laithwaites typically responds within 2 to 3 business days. If they deny your request or do not respond, move to the next step.

File a complaint with CASE (Consumers association of singapore)

If Laithwaites does not resolve your complaint within 14 days, lodge a formal complaint with the Consumers Association of Singapore (CASE). CASE is Singapore's independent consumer watchdog and can mediate disputes and demand refunds on your behalf. You can file a complaint online at the CASE website, and CASE will contact Laithwaites to attempt resolution. There is no cost to file.

Escalate to CCCS (Competition and consumer commission of singapore)

If CASE mediation fails or if you suspect Laithwaites has breached the Consumer Protection (Fair Trading) Act (for example, by using unfair contract terms or misrepresenting auto-renewal), you can file a complaint with the Competition and Consumer Commission of Singapore (CCCS). The CCCS has enforcement powers and can fine companies for breaches. This is a formal step reserved for serious disputes, but it is available to you.

Cancellation address and contact details

Use these addresses and contact methods to cancel Laithwaites by post or reach Customer Services.

Registered cancellation address

Laithwaites Customer Services
Laithwaites Wine Ltd
Unit 1
Fenton Street
Ardwick
Manchester
M12 6AG
United Kingdom

Alternative general correspondence address
Laithwaites Wine Ltd
One International Drive
Manchester
M41 7HA
United Kingdom

Email and phone contact

Contact Laithwaites directly via email (available on the Laithwaites website) or phone. When you email, clearly state "Cancellation request" in the subject line and include your account number, full name, and desired cancellation date. Request a confirmation email within 48 hours. Keep the email thread for your records.

Final thoughts

Cancelling a wine subscription should not be difficult or opaque. You have clear rights under Singapore law: the Consumer Protection (Fair Trading) Act protects your right to a cooling-off period, ensures auto-renewal consent is explicit, and forbids unfair contract terms. Whether you cancel online, by app, or by post, the key is obtaining proof and verifying cancellation within 48 hours. Stopee has helped thousands of consumers cancel subscriptions cleanly and recover unwanted charges. If you follow the steps in this guide, save your evidence, and escalate to CASE if needed, you will regain control of your billing. Take action today, and Stopee is here to support your journey toward subscription freedom.