Manage Leekmedia

How to cancel leekmedia and protect your wallet in singapore

What is leekmedia and why you might want to cancel

Leekmedia markets itself as a digital marketing and content creation service, offering subscription-based memberships to businesses and individuals seeking help with content production, social media management and SEO-related services.

The service operates online with recurring billing cycles, but transparent details about its corporate structure, customer protections and refund policies remain limited in the public domain. If you have signed up and now want out, you are not alone. At Stopee, we help thousands of consumers navigate cancellation every month, and we understand the frustration when a service does not deliver as promised.

Why people cancel leekmedia

Common reasons for cancellation include unexpected recurring charges, lack of promised results, poor customer support responsiveness and difficulty accessing advertised features. Some users report that charges continue even after requesting cancellation, which is why taking documented action matters.

What you need to know before you start

Leekmedia operates primarily as an online service, which means cancellation methods depend on how you bought the subscription in the first place. Whether you purchased directly from their website or through an app store (Apple or Google Play) changes your cancellation route. Stopee recommends gathering your account details and purchase confirmation before you begin, so you have all the information you need to prove your identity and subscription status.

Your consumer rights when cancelling digital services in singapore

Singapore's consumer protection framework gives you specific rights when cancelling online subscriptions, and knowing these rights empowers you to act decisively if Leekmedia resists.

Cooling-off rights and digital services

Singapore's Consumer Protection (Fair Trading) Act (CPFTA) does not automatically grant a 14-day cooling-off period for all digital subscriptions purchased online. However, you do have protection if the contract itself was unfair or if the service was misrepresented to you at the point of sale. If Leekmedia promised specific results or features and failed to deliver, or if you were not given clear cancellation terms before purchase, you have grounds to challenge the charge.

Your right to clear information

Under the CPFTA, traders must provide you with clear, accurate information about their services before you commit. This includes pricing, billing frequency, cancellation procedures and any terms that disadvantage you. If Leekmedia buried cancellation instructions or made them deliberately difficult to find, that is a breach of fair trading practices. Document everything you find (or do not find) on their website.

Methods to cancel your leekmedia subscription

Cancellation pathways differ depending on where you purchased, so follow the route that matches your situation exactly.

Cancel if you bought directly from leekmedia

Direct purchases mean you subscribed through Leekmedia's own website or contacted them directly for membership. This is the most straightforward route if you can locate their support channels, though Stopee advisors often find that direct contact details are intentionally hard to find.

1. Locate Leekmedia's customer support contact details.
   • Check your purchase confirmation email for a support email or customer service number.
   • Visit the official Leekmedia website and look for a "Contact Us", "Support" or "Help" page.
   • If you cannot find contact information, try searching your email inbox for any welcome or billing emails from the company.
2. Contact Leekmedia by phone or email to request cancellation.
   • Call 1-888-991-4824 if this number is listed as their support line.
   • Alternatively, submit a cancellation request via live chat or web support form if available.
   • Be clear and direct: state your name, account email, subscription plan and cancellation date.
3. Document everything in writing.
   • Note the date, time and name of any agent who assists you.
   • Record the confirmation number or case reference provided.
   • Screenshot or forward email confirmation to yourself immediately.
4. Request written confirmation of cancellation.
   • Ask Leekmedia to send you written confirmation that your subscription has ended and no further charges will be made.
   • This becomes your evidence if disputed charges appear later.
5. Monitor your bank statements for recurring charges.
   • Check your card or bank account weekly for 4 weeks after cancellation.
   • If charges continue, escalate immediately (see refund section below).

Cancel if you bought through apple app store

If you downloaded the Leekmedia app and subscribed through Apple's payment system, you must cancel within the App Store itself. Leekmedia cannot cancel app store subscriptions for you, even if you ask them directly.

1. Open the Apple App Store app on your iPhone, iPad or Mac.
   • Tap or click your profile icon in the top right corner.
2. Select "Subscriptions" from the menu.
   • This shows all active and past subscriptions linked to your Apple ID.
3. Find Leekmedia in the list and tap it.
   • If you see it with an "Active" or "Renews" label, you are in the right place.
4. Tap "Cancel Subscription" (not "Remove from Apple ID").
   • Follow any prompts Apple displays.
   • Do not choose "Report a Problem" unless you want to dispute the charge separately.
5. Confirm the cancellation by tapping the confirmation button.
   • Apple will immediately stop future charges.
   • You may continue to access the service until your current billing period ends.
6. Take a screenshot of the cancellation confirmation.
   • Screenshot the page showing "Subscription Cancelled" or the removal from your active subscriptions list.
   • Save this to your phone or cloud storage as proof.

Cancel if you bought through google play

Google Play subscriptions are managed separately from Leekmedia's own systems, so you cancel here to stop future charges.

1. Open Google Play on your Android device or visit play.google.com on a browser.
   • On mobile, open the Google Play app and tap your profile icon (top right).
   • On web, click your profile icon and select "Manage your Google Account".
2. Navigate to "Payments and subscriptions".
   • On mobile, tap "Manage subscriptions".
   • On web, look for the "Subscriptions" or "Payments and subscriptions" section in the left menu.
3. Select "Manage subscriptions" or "Subscriptions".
   • This displays all active and inactive subscriptions.
4. Tap on Leekmedia from the list.
   • You will see details of your plan, billing date and next renewal amount.
5. Tap "Cancel subscription".
   • Google Play will ask why you are cancelling; provide feedback if you wish (optional).
   • Confirm that you want to proceed with cancellation.
6. Save confirmation details.
   • Screenshot the final confirmation page showing cancellation is complete.
   • Note the date Google Play shows your access will end.

What happens after you cancel leekmedia

Cancellation does not always mean instant loss of access, and understanding what to expect helps you plan your alternatives.

Access during your final billing period

In most cases, you retain access to Leekmedia's platform until the end of your current paid billing cycle. This means if you cancel mid-month, you usually keep using the service until your next renewal date would have arrived. Stopee recommends that you verify this with Leekmedia in writing before you cancel, so there is no confusion about when your access actually stops.

Account data and information retention

Leekmedia's policy on account data after cancellation is not widely published. When you cancel, explicitly request written confirmation about whether your account data will be deleted, retained for a period or archived. Ask specifically how long they keep your personal information and whether you can request deletion under Singapore's Personal Data Protection Act (PDPA).

Blocking future charges

Even after cancellation, some consumers report that charges reappear weeks or months later. Stopee advises that you monitor your bank statement closely for 8 weeks after cancellation. If unexpected charges appear, contact your bank immediately to block Leekmedia from charging your card in future.

Leekmedia refund policy and how to claim

This is where many cancellations become contentious, because Leekmedia does not publicly post a clear refund policy for Singapore customers.

What the official policy says (or does not say)

No verified source lists a standard money-back guarantee or automatic refund entitlement for Leekmedia subscriptions cancelled mid-cycle. The company's website does not clearly state whether you are entitled to a pro-rata refund if you cancel before your next billing date. This lack of transparency is itself a problem under Singapore's CPFTA, which requires traders to be upfront about refund terms.

When you may qualify for a refund

You may have grounds to claim a refund if any of the following apply:

• You were charged without authorisation or beyond what you agreed to pay.
• Leekmedia failed to deliver the services promised at the time of sale.
• You cancelled within a reasonable timeframe and requested a refund in writing.
• Charges continued after you requested cancellation (unauthorised recurring billing).
• The service was sold using misleading marketing claims.

Steps to claim a refund from leekmedia

1. Send a formal cancellation and refund request email to Leekmedia.
   • Use the support email address from your purchase confirmation or their website.
   • State your full name, account email, subscription plan and billing cycle dates.
   • Clearly request cancellation and ask for a refund of all or part of the charges since you purchased.
   • Keep the email professional and factual; explain why you believe you are entitled to a refund.
2. Wait for a response (typically 5-10 business days).
   • Leekmedia should respond confirming cancellation and their refund decision.
   • If they refuse, ask them to provide their written refund policy and explain which part applies to your situation.
3. If Leekmedia refuses to refund, escalate to your bank or card issuer.
   • Contact your bank or credit card company and explain that you cancelled a subscription but Leekmedia is refusing to refund charges you believe are unauthorised or unfair.
   • Provide your bank with all email correspondence, cancellation confirmation and evidence that you requested a refund.
   • Ask your bank to initiate a chargeback dispute.
4. If you paid by debit card, request a dispute.
   • Banks can reverse debit card charges even without a formal chargeback process; explain the situation to your bank and provide all evidence.

Escalation to consumer authorities

Pro tip: If Leekmedia ignores your refund request or refuses without valid reason, you can lodge a complaint with the Consumers Association of Singapore (CASE) or the Ministry of Law. Stopee recommends keeping all evidence organised (emails, screenshots, payment receipts, cancellation confirmations) before you escalate. CASE can mediate on your behalf at no cost.

Leekmedia pricing and plan details

Transparent pricing is essential to make an informed cancellation decision, and Stopee urges you to verify current rates directly.

Where to find current pricing

Always check the official Leekmedia website or your purchase confirmation for the most up-to-date plan details and pricing in SGD. Third-party websites may list outdated or incorrect information, so do not rely on them for cancellation decisions.

Singapore pricing availability

No current pricing in Singapore dollars was confirmed in verified sources at the time of this guide. If you are unsure of your plan cost, check your most recent invoice or bank statement for the exact charge amount, frequency and billing date.

Common mistakes when cancelling leekmedia

Many people make avoidable errors during cancellation that cost them time and money. We understand how frustrating it is when you think you have cancelled but charges keep coming.

Mistake 1: cancelling only through email without confirmation

Sending an email to a generic "help@" address and assuming it has been processed is risky. Leekmedia may claim they never received your request. Always ask for a confirmation number or case reference, and follow up after 3 business days if you have not heard back.

Mistake 2: cancelling through the wrong channel

If you subscribed via Apple App Store but you email Leekmedia asking them to cancel, they cannot. You must cancel through the App Store itself. Conversely, if you bought directly, cancelling through an app will not work. Match your cancellation method to your purchase method exactly.

Mistake 3: not monitoring your bank statement

Some users cancel and assume all is done, then discover a charge 30 days later. Set a reminder on your phone to check your bank statement weekly for 8 weeks after cancellation. This gives you early warning if an unwanted charge appears.

Mistake 4: failing to document the cancellation

Screenshots, email confirmations and confirmation numbers are your only proof that you acted. Without them, your bank cannot easily dispute charges, and Leekmedia can deny receiving your request. Take screenshots immediately after every cancellation step.

Mistake 5: giving up after the first refusal

If Leekmedia refuses a refund, most people do nothing. However, you have rights under the CPFTA. Escalate to your bank, lodge a complaint with CASE, or request the Information and Communications Media Development Authority (IMDA) to investigate if there are unfair contract practices at play. Stopee has helped thousands of consumers recover funds by persisting beyond the first "no".

Should you cancel or keep your leekmedia subscription

Deciding whether to cancel is personal, but Stopee recommends this comparison to weigh up your options.

Checklist before you cancel leekmedia

Follow this checklist to ensure you are fully prepared and protected.

• Gather your account email, subscription plan name and billing dates.
• Locate your most recent invoice or bank statement showing the charge amount.
• Write down the date you joined and any promises made to you at the point of sale.
• Search your email for all confirmation and billing emails from Leekmedia.
• Decide whether you are cancelling (stopping recurring charges) or requesting a refund (or both).
• Identify your cancellation route: direct, Apple App Store or Google Play.
• Clear your phone or computer's screenshots and storage to save cancellation confirmations.
• Keep a document or spreadsheet with the date, time, person and confirmation number from each step.
• Set a calendar reminder to check your bank statement 1 week, 4 weeks and 8 weeks after cancellation.
• Have your bank's dispute or chargeback phone number saved in case you need it.

Why stopee can help you cancel with confidence

Cancelling a subscription sounds simple, but Leekmedia and similar services make it unnecessarily complicated. Stopee has helped thousands of consumers cancel unwanted subscriptions, recover unauthorised charges and navigate disputes with both service providers and banks.

Whether you need step-by-step guidance, help drafting a refund demand email or support escalating to your bank or CASE, Stopee exists to empower you to take control. We understand Singapore's consumer protection framework and know how to leverage it when a company refuses to cooperate.

Visit Stopee.com today to access cancellation templates, track your refund claim and connect with advisors who have seen every tactic companies use to keep customers trapped. Stopee has supported countless people in your exact situation, and you can take action with confidence.

Quick contact reference

If you need to escalate beyond Leekmedia, use these Singapore consumer contacts.

• Leekmedia direct support: 1-888-991-4824 (verify this number on their official website first)
• Your bank or credit card issuer: Check the back of your card or your most recent statement for the dispute/chargeback number.
• Consumers Association of Singapore (CASE): 1800-6100-6 (toll-free) or www.case.org.sg
• Ministry of Law (Consumer Protection): www.mlaw.gov.sg or 1800-225-6529
• IMDA (if digital services issues): www.imda.gov.sg or 6377-3800

Taking action now protects your wallet and sends a clear signal that unfair practices have consequences. Stopee stands ready to help you every step of the way.