Manage Kings Media

How to cancel kings media and protect your subscription rights in singapore

What is kings media

Kings Media is a digital media company that has provided content delivery and subscription-based streaming services to customers. The company has offered both consumer-facing streaming products and done-for-you onboarding packages, though its current operational status requires careful verification before you take any cancellation action.

Company background and services

Kings Media Pte. Ltd. (UEN 202016262M) has operated as a registered entity in Singapore, primarily offering digital streaming content and professional onboarding services. The company's service model has included deposit-based arrangements and tiered pricing structures, particularly for clients seeking structured setup and support.

You should always review your signed agreement and the company's Terms of Service to understand exactly what service you purchased and what cancellation rights apply to your specific contract.

Current operational status in singapore

Public records show that Kings Media Pte. Ltd. (UEN 202016262M) has been struck off the Singapore register, which means the company is no longer officially active and may be unable to process cancellations, refunds, or customer service requests through normal channels.

Before you attempt to cancel, check the company's current registry status with ACRA (Accounting and Corporate Regulatory Authority) to confirm whether the entity remains operational. This step is crucial because a struck-off company may have frozen all bank accounts and ceased business operations entirely.

Why you should cancel kings media

Understanding your reasons for cancellation helps you identify the fastest path forward and protect your financial interests.

Common reasons to cancel

You may want to cancel Kings Media because the service no longer meets your needs, the company has become unresponsive, billing has continued despite your cancellation request, or the company's struck-off status has made the service unavailable or unreliable. Additionally, if you signed up for a done-for-you onboarding package and the company fails to deliver the promised support, cancellation becomes essential.

If the company is struck off, you likely cannot receive the service you paid for, which strengthens your case for a full refund under Singapore consumer protection law.

Financial and legal implications

Cancelling promptly protects you from continued unauthorised charges, prevents further financial loss, and creates a clear record of your intent to terminate the relationship. If you delay, the company (or its payment processor) may continue billing you for services you cannot access.

Stopee recommends documenting every cancellation attempt in writing, as this evidence becomes critical if you need to dispute charges with your bank or escalate to the Consumer Association of Singapore.

How to cancel kings media subscription

Your cancellation method depends on how you purchased your Kings Media subscription and whether you subscribed directly, via an app store, or through a third-party reseller.

Direct cancellation via kings media website or contact

1. Locate your original contract or receipt to confirm the service start date, subscription tier, and payment method.
   • Check your email for signup confirmation and terms documents from Kings Media.
   • Note any reference numbers, order IDs, or account identifiers mentioned in these communications.
2. Visit the official Kings Media website (if still operational) and navigate to the Account Settings or Subscription Management page.
   • Log in using the email address associated with your account.
   • Look for a "Cancel Subscription", "Manage Plan", or "Billing" section.
3. If no online cancellation option is available, gather the company's contact email or phone number from your receipt or the Terms of Service document.
   • Write a formal cancellation email that includes your full name, account email, subscription start date, and a clear statement: "I hereby cancel my Kings Media subscription effective immediately."
   • Request written confirmation of cancellation and any refund eligibility in the same email.
4. Send your cancellation request to the company's official support address and keep a copy for your records.
   • Use registered email or request a read receipt to prove delivery.
   • Allow 5 to 7 business days for a response.
5. Warning: If the company is struck off and no longer responds, escalate to your payment provider (bank or credit card issuer) immediately and file a dispute or chargeback request.
   • Provide your payment provider with copies of your cancellation email and proof of non-response from Kings Media.

Cancellation via app store or google play

If you subscribed to Kings Media through Apple's App Store or Google Play Store, you must manage cancellation through these platforms, not directly with the company.

1. For Apple App Store (iPhone, iPad, or Mac):
   • Open the App Store app and tap your profile icon (top right corner).
   • Select "Subscriptions" from the menu.
   • Find "Kings Media" in the active subscriptions list and tap it.
   • Tap "Cancel Subscription" and confirm your choice.
   • Take a screenshot showing the cancellation confirmation for your records.
2. For Google Play Store (Android):
   • Open the Google Play app and tap your profile icon (top right).
   • Select "Payments and subscriptions", then "Subscriptions".
   • Tap "Kings Media" and select "Cancel Subscription".
   • Follow the prompts and confirm cancellation.
   • Screenshot the confirmation page for your records.
3. Allow 5 to 10 business days for the cancellation to take effect and for any pending charges to cease.
   • Check your bank account or payment method to confirm billing has stopped.
4. Pro tip: Keep the screenshot of your cancellation confirmation in a dedicated folder. If a charge appears after cancellation, this proof accelerates your refund dispute with Apple or Google.

Cancellation for done-for-you onboarding services

If you purchased a done-for-you onboarding package rather than a streaming subscription, cancellation has different rules and may involve non-refundable deposits.

1. Review your signed onboarding agreement carefully, paying special attention to cancellation clauses, deposit terms, and refund conditions.
   • Note the onboarding start date and any deposit amount you paid (typically SGD 1,000 or higher).
2. If you wish to cancel before the onboarding call or support sessions begin, contact Kings Media immediately in writing to notify them of your intent.
   • State the reason for cancellation (e.g., change of circumstances, company unresponsive).
   • Request confirmation of cancellation and details of any refund you may be entitled to.
3. Warning: Kings Media's Terms of Service explicitly state that onboarding deposits are non-refundable under all circumstances, so expect the company to deny your refund request even if you cancel before service begins.
4. If the company is struck off or unresponsive, consider filing a dispute with your credit card issuer or bank, citing the company's inactive status as evidence of service failure.
   • Include your cancellation email and proof of non-response in your dispute submission.

Your consumer rights and protections in singapore

Singapore law provides important protections for consumers entering subscription agreements, even if the company is struck off or unresponsive.

Consumer protection under singapore law

The Consumer Protection (Fair Trading) Act (CPFTA) protects you against unfair contract terms, misleading representations, and unsustainable business practices. Under this Act, a supplier cannot impose contract terms that are grossly unreasonable or that would cause significant loss to a consumer if enforced.

This means that Kings Media's claim that its deposit is "non-refundable under all circumstances" may not be enforceable if you can prove the company failed to deliver the promised service or is no longer operational. Stopee recommends keeping all communications that show the company's unresponsiveness or the struck-off status, as these documents strengthen your case.

Cooling-off rights and exceptions

Singapore law does not grant a blanket 14-day cooling-off right for digital subscriptions purchased directly from the supplier. However, if you subscribed via Apple or Google, you benefit from Apple's and Google's refund policies, which allow refunds within 48 hours of purchase or 30 days if you can prove a defect.

Additionally, if Kings Media is struck off and unable to provide the service, this constitutes a fundamental breach of contract, and you may be entitled to a full refund regardless of the company's written terms.

Escalation to the consumer association of singapore

If Kings Media refuses to respond to your cancellation request or denies a refund you believe you are entitled to, file a complaint with the Consumer Association of Singapore (CASE). CASE can mediate disputes and, in some cases, compel companies to refund consumers or provide compensation.

Stopee advises documenting all your communications with Kings Media and submitting these alongside your CASE complaint. Include your cancellation email, proof of payment, the company's struck-off status, and any evidence of unresponsiveness.

Will you get a refund from kings media

Refund eligibility depends on how you paid, when you purchased, and whether Kings Media remains operational.

Kings media's stated refund policy

According to Kings Media's Terms of Service, the company explicitly states that all onboarding deposits and setup fees are non-refundable under all circumstances. The terms do not provide a general right to refund for monthly or annual subscriptions unless the company fails to deliver the service.

This policy is strict, but it is not necessarily enforceable under Singapore consumer law, especially if the company is struck off and cannot provide the service you paid for.

Refunds via apple or google

If you subscribed through the App Store, you can request a refund directly from Apple within 48 hours of purchase. For Google Play, you have a similar 48-hour window for most purchases. If you are outside this window but can demonstrate that Kings Media failed to deliver the service (which is likely given its struck-off status), both Apple and Google consider these valid grounds for a refund exception.

1. To request a refund from Apple:
   • Visit reportaproblem.apple.com, sign in, and select the Kings Media charge.
   • Choose "I'd like to request a refund" and explain that the company is inactive and cannot provide the service.
   • Submit your request and await Apple's response (typically 5 to 10 business days).
2. To request a refund from Google:
   • Visit play.google.com/store/account/subscriptions, select Kings Media, and tap "Cancel Subscription".
   • In the cancellation flow, select "Report a problem" and describe the service failure.
   • Google will review your case and issue a refund if warranted.

Refunds via credit card or bank chargeback

If Kings Media does not respond within 14 days of your cancellation request, or if the company is confirmed struck off, contact your credit card issuer or bank and file a dispute or chargeback.

Pro tip: Provide your bank with all evidence: your cancellation email, the company's struck-off status (from ACRA), proof of non-response, and screenshots of failed login attempts if the service is no longer accessible. Banks prioritise cases involving inactive merchants and typically process refunds within 5 to 10 business days.

Pricing and plans for kings media

Understanding what you actually paid for helps you calculate the correct refund amount and strengthen your dispute claim.

Current pricing information

No current Singapore pricing schedules are publicly available for 2025 and 2026. If you are billed in SGD, your receipt will show the exact amount. If billed in USD, your credit card statement will show the SGD conversion at the time of transaction.

What happens after you cancel kings media

Cancellation does not end immediately; you have a window of time during which you retain access and during which refund claims must be lodged.

Service access and timing

When you cancel, Kings Media typically allows you to access the streaming content until the end of your current billing cycle, after which access terminates. If you cancelled mid-cycle, you lose access without a prorated refund unless you successfully dispute the charge with your payment provider.

If you cancelled a done-for-you onboarding service before the onboarding call, the company should confirm cancellation in writing within 3 business days. If you receive no confirmation, follow up in writing and document the lack of response, as this strengthens your refund case.

Data retention and account closure

Kings Media's Terms of Service do not guarantee that your account data, viewing history, or personal information will be deleted upon cancellation. Request confirmation in writing that your account has been closed and ask the company's data retention policy.

Pro tip: Download any content, receipts, or records you need before cancellation is processed. If the company is struck off and inaccessible, you may never recover this data.

Monitoring for unauthorised charges

Check your bank statements and credit card activity for the next 30 days. If charges continue after your cancellation date, contact your bank immediately to report unauthorised billing. This is especially important if Kings Media is unresponsive or struck off, as the company may not honour your cancellation request.

Stopee recommends setting a phone reminder for one month after cancellation to review your statements, as delayed charges sometimes appear weeks later.

Common mistakes when cancelling kings media

Cancelling a subscription is often frustrating, especially when the company is unresponsive or struck off. Here are the errors that delay refunds and weaken your position.

Mistake 1: cancelling only through the app, not in writing

If you cancel only through the Kings Media app or website without sending a formal written request, you have no proof of your cancellation intent if the company later denies it or billing continues.

Always send a separate, documented email to Kings Media's support address with a clear statement like, "I cancel my subscription effective [date]. Please confirm cancellation and refund eligibility in writing."

Mistake 2: not checking the company's struck-off status

Many customers waste weeks trying to contact a struck-off company that no longer operates. Check ACRA's register immediately at acra.gov.sg to confirm Kings Media's status. If struck off, skip direct cancellation and go straight to your payment provider.

Mistake 3: accepting the company's "non-refundable" claim at face value

Kings Media states its deposit is non-refundable, but this term is not automatically enforceable under Singapore law, especially if the company is struck off or fails to deliver the service. Challenge the company's refusal and escalate to your bank or CASE.

Mistake 4: failing to document everything

Screenshots, emails, and proof of payment are your strongest evidence in a refund dispute. Many customers delete emails or forget to save confirmations, then struggle to prove their case later. Create a folder on your computer labelled "Kings Media Cancellation" and save every document you receive.

Checklist for cancelling kings media

Use this checklist to ensure you complete every step and protect your refund claim.

1. Retrieve your original receipt, signup confirmation, and contract from your email or payment history.
2. Check your account email and billing method (credit card, debit card, Apple, Google, etc.).
3. Visit ACRA's website and search for "Kings Media Pte. Ltd. UEN 202016262M" to confirm current status.
4. Compose a formal cancellation email with your full name, account email, and the date you want to cancel.
5. Send the email to Kings Media's official support address and request written confirmation.
6. If cancelling via Apple or Google, use the steps above to cancel through those platforms as well.
7. Wait 7 business days for Kings Media's response; if no reply, escalate to your payment provider.
8. Take screenshots of all cancellation confirmations (from app stores or emails) and save them in a folder.
9. File a refund dispute with your bank or credit card issuer if Kings Media is unresponsive or struck off.
10. If your bank denies the dispute, file a complaint with CASE (consumerassociation.org.sg).
11. Check your statements for the next 30 days to ensure billing has stopped.

After you cancel kings media

Cancellation is only the first step. Securing your refund and protecting yourself from future charges requires follow-up action.

Expected timeline for refunds

If Kings Media processes your refund, it typically appears in your account within 5 to 10 business days, though some banks take up to 30 days to post credits. If you disputed the charge with your bank, the bank's investigation may take 30 to 60 days, and a final refund usually follows within 5 to 10 business days after that.

Stopee recommends checking your bank account on day 15 after requesting cancellation. If no refund has been processed and the company has not responded, escalate to your payment provider.

What to do if charges continue

If Kings Media continues to bill you after your cancellation date, treat this as unauthorised billing immediately.

1. Contact your bank or credit card issuer and report the charges as unauthorised.
2. Provide the bank with your cancellation email and any evidence that you requested cancellation.
3. Ask the bank to reverse all charges from your cancellation date forward.
4. Request that your card be reissued with a new number to prevent further unauthorised charges.
5. Separately, file a complaint with CASE if the company refuses to stop billing.

Documenting your case for escalation

Keep an organised file of all cancellation-related documents: your original receipt, signup confirmation, cancellation email, proof of delivery to Kings Media, screenshots of app store cancellations, your bank dispute letter, and any response (or non-response) from the company or your bank. If you escalate to CASE, this documentation is essential.

Stopee has helped thousands of consumers cancel subscriptions from unresponsive or defunct companies by providing clear, step-by-step guidance and emphasising the importance of written evidence. Whether you are dealing with Kings Media directly or disputing charges after the company is struck off, following this process protects your money and your consumer rights.

Contact details and useful resources

Kings media singapore address

Kings Media Pte. Ltd.'s last known registered address is Joo Chiat Road, Singapore. Note that this address is associated with the struck-off company registration (UEN 202016262M). A separate entity, King Media Production Pte. Ltd., is located at Aljunied Road, Singapore, but is not confirmed to be related to the streaming service.

Do not rely on contacting the company by post if it is struck off. Instead, use the email address on your original receipt or Terms of Service document, and be prepared to escalate to your payment provider if you receive no response within 7 business days.

Consumer protection resources in singapore

If Kings Media refuses to process your cancellation or refund, escalate using these official channels:

• Consumer Association of Singapore (CASE): consumerassociation.org.sg. File a complaint if the company is unresponsive or refuses a legitimate refund claim.
• ACRA (Accounting and Corporate Regulatory Authority): acra.gov.sg. Check the company's struck-off status and report fraudulent activity if the company continues to bill after deregistration.
• Your bank or credit card issuer's dispute department. Contact the number on the back of your card to report unauthorised charges and initiate a chargeback or refund dispute.
• Monetary Authority of Singapore (MAS): mas.gov.sg. File a complaint if your bank or payment provider refuses to process a legitimate dispute.

Stopee's guide to cancelling subscriptions

Stopee is a free resource that guides consumers through cancellation for hundreds of services worldwide, including digital subscriptions, streaming platforms, and membership services. Visit stopee.com to find step-by-step cancellation guides, track your cancellation progress, and access templates for cancellation emails. Stopee's guides are updated regularly to reflect changes in company policies and consumer protection laws.

If you found this Kings Media cancellation guide helpful and want to ensure you successfully cancel and recover your refund, Stopee recommends using the checklist above, documenting every step, and escalating to CASE or your bank if the company does not respond within 7 business days. Thousands of consumers have successfully recovered refunds from struck-off or unresponsive companies by following this process and refusing to accept "non-refundable" terms that contradict Singapore consumer protection law.