Manage Kindly

How to cancel kindly: your complete singapore guide to ending your subscription

What kindly is and why you might want to cancel

Kindly is a mobile app designed to help you build daily kindness habits through personalised AI-driven prompts and good deed suggestions. The app operates on a freemium model: you get a 14-day free trial, and then you can unlock premium features with a paid subscription.

You might be considering cancellation for several reasons. Perhaps the daily habit-building approach doesn't suit your lifestyle, the app isn't delivering the value you expected, or you've simply moved on to other tools. Whatever your reason, cancelling Kindly is straightforward-but you need to act before your trial ends or your next billing cycle begins.

At Stopee, we've helped thousands of consumers understand their cancellation rights and execute clean exits from subscription services. This guide walks you through every step of cancelling Kindly in Singapore, including your legal protections and what to expect after you cancel.

How kindly charges you

Kindly offers three subscription tiers, all billed through your device's app store (Apple App Store or Google Play). You're charged automatically at the start of each billing cycle unless you cancel before renewal.

The key insight: cancellation takes effect at the end of your current billing period, not immediately. If you've paid for a monthly plan, you'll keep access until that month expires.

Why cancelling matters now

Most subscription apps use dark patterns to keep you enrolled. Kindly's cancellation process is relatively transparent, but delays in acting cost you money. Every day you wait is one day closer to your next automatic charge.

Pro tip: Set a reminder for the day before your next billing date. This gives you a 24-hour safety window to cancel if you've decided the subscription isn't worth renewing.

Kindly pricing in singapore

Here's the full pricing breakdown so you understand exactly what you're paying and what you'd save by cancelling now.

If you're on the annual plan at S$39.98 per year, cancelling immediately prevents another year of charges. Weekly subscribers lose S$3.98 every 7 days, so delaying costs you roughly 57 cents per day.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when dealing with app subscriptions, even though Kindly's terms claim "no refunds."

Key protections that apply to digital subscriptions

Your statutory rights include the right to cancel within a reasonable timeframe and the right to receive goods or services as described. If Kindly fails to deliver the features promised (for example, the AI assistant is broken or unavailable), you have grounds to request a refund or credit.

Additionally, if you purchased a subscription and were immediately charged without a clear cancellation pathway, this could violate fair trading principles. The law doesn't allow companies to make cancellation deliberately difficult or hidden.

How stopee helps you enforce these rights

Stopee is built to help you document cancellation attempts and track your rights. If Kindly refuses a legitimate cancellation or refund claim, Stopee gives you the evidence trail you need to escalate to the Consumers Association of Singapore (CASE) or a small claims tribunal.

Pro tip: Keep screenshots of every step-your cancellation request, confirmation emails, and any support responses. These become critical if you need to file a formal complaint later.

How to cancel kindly: step-by-step instructions

Kindly offers two main cancellation routes: through your app store (Apple or Google Play) or directly via Kindly's support team. The app store method is fastest and most reliable.

Cancel kindly via the apple app store (iOS)

1. Open the Apple App Store on your iPhone or iPad.
   • Tap the profile icon in the top-right corner.
   • Select "Subscriptions."
2. Find "Kindly: Daily Good Deeds" in your active subscriptions list.
   • Tap on it to open the subscription details.
3. Tap "Cancel Subscription" and confirm your choice.
   • Apple will show you the cancellation date (the end of your current billing cycle).
   • You'll see a confirmation message: "Subscription cancelled."
4. Verify the cancellation by returning to Settings > [Your Name] > Subscriptions and checking that Kindly no longer appears in your active list.
   • It may take a few minutes to update.

Warning: Don't delete the Kindly app after cancelling. Deleting the app does not cancel your subscription. You'll still be charged unless you cancel through the App Store settings first.

Cancel kindly via google play (Android)

1. Open Google Play Store on your Android device.
   • Tap your profile icon in the top-right corner.
   • Select "Manage subscriptions."
2. Locate "Kindly: Daily Good Deeds" in your active subscriptions.
   • Tap on it.
3. Tap "Cancel subscription" and follow the on-screen prompts.
   • Google Play will ask why you're cancelling (optional feedback).
   • Confirm cancellation when prompted.
4. Check your email for a cancellation confirmation from Google Play.
   • This typically arrives within minutes.
5. Return to Manage subscriptions to verify Kindly is no longer active.
   • Cancelled subscriptions may appear under "Expired" for historical reference.

Pro tip: If you see "Expired" but your next billing date hasn't passed, you've cancelled successfully. Expired status means the subscription won't renew.

Cancel kindly via customer support

If the app store method doesn't work or you're unsure whether you've cancelled, contact Kindly's support team directly.

1. Visit Kindly's Terms of Service page at bekindly.app/terms to find contact information.
   • Look for "Contact Us" or "Support" sections.
   • Note the official support email address.
2. Send an email requesting cancellation with the following details:
   • Your full name and email address associated with the subscription.
   • The date you subscribed and your payment method (e.g., "Apple App Store, iOS").
   • A clear statement: "I request immediate cancellation of my Kindly subscription effective at the end of my current billing cycle."
3. Request written confirmation of your cancellation.
   • Ask Kindly to confirm the exact date your subscription ends.
   • Keep this email for your records.
4. Wait for a response within 5 business days.
   • If Kindly doesn't respond, follow up with a second email or escalate to CASE (Consumers Association of Singapore).

Warning: Support cancellation should be your backup plan. App store cancellation is instantaneous and leaves no room for error. Only use support cancellation if the app store method fails.

What happens after you cancel kindly

Cancelling Kindly doesn't mean losing access immediately. Here's the timeline and what to expect.

Your access during the grace period

After you cancel, you retain full access to all premium features until the end of your current billing cycle. If you cancel mid-month on a monthly plan, you can still use the AI assistant and advanced features until that month ends. You're paying for access until the expiration date, so use it.

This is one of the few transparent policies that Kindly implements well. You're not penalised for cancelling early within a billing period.

What happens to your data

Kindly retains your account data and habit logs according to its data retention policy (outlined in the Terms of Service). Your account won't be immediately deleted. You can request data deletion by contacting support, though deletion timelines vary.

Pro tip: If you want your data deleted immediately after cancellation, request it in writing to Kindly's support team. This ensures your habits, preferences, and personal information are removed promptly.

Billing confirmation

After cancellation, you should receive a confirmation email from your app store (Apple or Google) within 24 hours. Check that the cancellation date matches your expectations. If you don't receive confirmation within 2 days, log back into your app store and verify the cancellation status manually.

If you see a charge on your bank statement after your cancellation date, contact your bank immediately and dispute the charge. Then escalate with Kindly and your payment provider.

Will you get a refund for kindly?

Kindly's standard policy states that subscriptions are non-refundable. However, Singapore law creates exceptions that matter.

When kindly refuses refunds

If you cancel after your free trial and request a refund for unused time, Kindly will likely decline. Most app subscriptions operate under a "non-refundable" model, and Kindly's Terms support this. Once you've been charged, that billing period is yours to use-or forfeit.

Cancelling during the 14-day free trial is different: you won't be charged at all if you cancel before the trial ends. This is non-negotiable.

When you may qualify for a refund

Refunds can be justified in these scenarios:

• The AI assistant is non-functional or broken for extended periods (e.g., 3+ days without fixes).
• Kindly misrepresented features in the app store listing, and the premium features don't match the description.
• You were charged multiple times for a single subscription (billing error).
• You cancelled during the free trial but were still charged after it ended (system error).
• You're a new customer (within 14 days of first purchase) and local law grants a cooling-off period.

In these cases, request a refund via email to Kindly's support team. Reference Singapore's Consumer Protection (Fair Trading) Act and explain the fault or misrepresentation. Stopee can help you draft this request with the legal language that increases your chances of approval.

Escalating refund requests

If Kindly denies your refund claim and you believe you have legal grounds, escalate to the Consumers Association of Singapore (CASE). CASE offers free mediation and can investigate unfair trading practices. You can file a complaint at case.org.sg.

Pro tip: Before filing with CASE, send Kindly a final written request that includes this phrase: "If this request is not resolved, I will lodge a formal complaint with the Consumers Association of Singapore." Many companies respond faster when they know regulatory escalation is imminent.

Common mistakes to avoid when cancelling kindly

We understand the frustration of cancellation failures. Here are the pitfalls that trap most users.

Deleting the app instead of cancelling the subscription

This is the most common mistake. Removing the Kindly app from your phone does nothing to stop the subscription. Your charges continue, and you won't see them until they appear on your credit card statement. Always cancel through the app store first, then delete the app if you wish.

Assuming cancellation happens immediately

Cancellation takes effect at the end of your billing cycle, not the moment you confirm. If you cancel on Day 15 of a 30-day monthly cycle, you'll have another 15 days of access and won't see the billing stop until Day 30. Plan accordingly and don't expect instant refunds.

Not verifying cancellation after requesting it

You must manually check your app store subscriptions list to confirm Kindly no longer appears in your active subscriptions. Don't assume a confirmation email means it's done. Screenshots of the "no active subscriptions" state are gold if you need to dispute an unexpected charge later.

Ignoring your billing emails

Kindly (via your app store) sends billing notifications when charges are processed. Review these emails to spot errors. If you see a charge after your cancellation date, the cancellation failed. Act within 5 days of the unexpected charge to dispute it with your bank.

Kindly cancellation checklist

Use this checklist to ensure you've covered every step.

Comparing kindly to alternatives (if you're reconsidering)

Before you cancel, it's worth comparing what Kindly offers to similar habit-building apps. You might find a better fit.

If Kindly isn't delivering value, Habitica offers a genuinely free tier (no credit card required), and Done costs less per month. Test these alternatives during Kindly's final days to ensure you're not losing a tool you'll regret later.

How stopee empowers your cancellation

Stopee is your cancellation companion. If Kindly blocks your cancellation, refuses a refund, or continues charging after you've cancelled, Stopee documents the entire incident and prepares escalation letters to send to CASE or your bank.

Stopee stores all your cancellation evidence in one place: screenshots, emails, charge disputes, support responses. When you need to file a formal complaint or chargeback, Stopee has your back with a complete audit trail.

For subscriptions like Kindly where refunds are contested, Stopee helps you understand whether Singapore's Consumer Protection Act applies and what your next legal step should be. You're not fighting Kindly alone.

Stopee has helped thousands of consumers cancel cleanly and recover wrongful charges. Visit Stopee to log this cancellation attempt and stay protected.

Final summary: your path forward

Cancelling Kindly is straightforward if you use the right method and act before your next billing date. Follow these core steps: cancel via your app store (Apple or Google Play), verify within 24 hours, and monitor your next bank statement. If an unexpected charge appears, dispute it with your bank immediately and escalate with Stopee.

Kindly's no-refund policy is standard, but Singapore's Consumer Protection (Fair Trading) Act protects you if the service fails to deliver or misrepresents its features. Refunds are possible if you have legitimate grounds-malfunction, misrepresentation, or billing errors.

Don't delete the app before cancelling. Don't assume email confirmation means it's done. Don't wait until your billing date to act. Do screenshot everything, and do escalate with CASE if Kindly refuses a justified refund claim.

Stopee is here to support you every step of the way. Whether you're cancelling today or disputing a charge tomorrow, Stopee protects your rights and documents your case for enforcement. Your subscription is a choice-not a trap-and you have the power to exit cleanly.