Manage Levels

How to cancel levels: your complete guide to stopping continuous glucose monitoring

What levels is and whether you should cancel

Levels is a subscription service that helps you track your metabolic health through continuous glucose monitoring (CGM) insights delivered via an app. The service pairs sensor data with personalised feedback so you understand how food and lifestyle choices affect your blood sugar patterns.

You might use Levels if you're optimising your nutrition, managing metabolic concerns, or experimenting with biohacking. The service operates on membership plans, and some plans include physical sensor kits, lab orders, and even coaching access depending on your tier.

Common reasons people cancel levels

You might decide to cancel Levels for several practical reasons. Some users find the monthly cost (typically SGD 39 to SGD 79 depending on your plan) doesn't justify the insights once their initial curiosity fades. Others reach their nutrition goals and no longer need daily glucose tracking. A few discover that the app's feedback doesn't suit their lifestyle or health priorities. And some simply want to reassess their subscription spending across all services.

Whatever your reason, cancelling Levels is straightforward - but timing matters, especially when refunds are involved. At Stopee, we help thousands of consumers understand their options before they act, so you avoid unexpected charges or lost refund eligibility.

When cancellation makes sense

You should cancel before your next renewal date if you no longer want to be charged. If you're within your 14-day satisfaction guarantee window and feel Levels isn't delivering value, requesting a refund is your strongest option. And if you're unhappy with the service quality or accuracy, Stopee recommends documenting your concerns before you contact support - this strengthens any dispute if the company resists a refund.

Your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase goods or services, including digital subscriptions like Levels.

Key protections that affect your cancellation

You have the right to receive services that are as described and of acceptable quality. If Levels fails to deliver accurate glucose insights or if the app is broken, you may qualify for a refund or credit even outside the standard 14-day window - provided you raise the issue promptly.

You also have the right to clear information about cancellation policies before you subscribe. If Levels buries its cancellation method or makes the process deliberately difficult, that's unfair practice under Singapore law. Stopee advises you to screenshot the cancellation policy the moment you sign up; this becomes your evidence if disputes arise.

Refunds are not automatically required after the satisfaction period expires, but if Levels makes cancellation deliberately hard or fails to process your cancellation request, you can escalate to the Competition and Consumer Commission of Singapore (CCCS).

Levels pricing by plan

Understanding what you're paying helps you decide whether cancellation saves you money or whether a plan downgrade might work better.

Note: Prices are approximate conversions. Your actual charge may differ depending on your local App Store pricing, currency fluctuations, and applicable GST. Always check your billing statement before you cancel.

How to cancel levels on each platform

Your cancellation method depends on where you subscribed. You manage your membership differently if you signed up via the Levels website, Apple App Store, or Google Play - so follow the correct steps for your situation.

Cancel levels through the apple app store (iPhone or iPad)

If you subscribed through Apple's App Store, you must cancel there. Apple handles the billing and refund eligibility, not Levels directly.

1. Open the Apple App Store on your iPhone or iPad.
2. Tap your profile icon in the top-right corner.
3. Select "Subscriptions" from the menu.
4. Find and tap "Levels" in your active subscriptions list.
5. Tap "Cancel Subscription" and confirm your choice.
6. Apple will immediately stop future charges and provide a confirmation email.

Pro tip: Apple's 15-minute refund window is tight. If you subscribed fewer than 15 minutes ago and want your money back, cancel immediately. For cancellations beyond that window, your current billing period continues until its natural end date - you won't be charged again.

Warning: Deleting the Levels app does not cancel your subscription. You must follow the steps above or your membership will auto-renew.

Cancel levels through google play (Android)

Android users who subscribed via Google Play follow a similar but distinct process. Google manages your billing and refund eligibility.

1. Open the Google Play Store app on your Android phone or tablet.
2. Tap your profile icon in the top-right corner and select "Payments and subscriptions."
3. Tap "Subscriptions."
4. Select "Levels" from your active subscriptions.
5. Tap "Cancel subscription" and follow Google's on-screen prompts.
6. Google will send a confirmation email once your cancellation is complete.

Pro tip: Google offers a 48-hour refund window for new subscriptions. If you subscribed within the past 48 hours, you qualify for a full refund if you cancel now - no justification required.

Warning: Like Apple, deleting the app does not cancel your subscription. Uninstalling Levels while your subscription is active simply removes the app from your device; your recurring charge continues.

Cancel levels via the levels website or member portal

If you subscribed directly through Levels.com or signed up via their web portal, cancel there to avoid relying on a third-party store's policies.

1. Visit Levels.com and sign into your account using your email and password.
2. Navigate to "Settings" or "Account" in the main menu.
3. Look for "Subscription," "Billing," or "Plans" settings.
4. Select your active subscription and choose the cancellation option.
5. Confirm the cancellation. Levels will send a confirmation email within minutes.

Alternative method: If you cannot locate the cancellation button, email support@levels.com directly. Include your full name, registered email address, subscription plan name, and the date you purchased. Request cancellation in writing so you have a record of your request.

Pro tip: Cancelling via email is slower (usually 2-5 business days) but creates a documented trail. If Levels later claims you never asked to cancel, your email receipt proves otherwise. This is useful if you dispute a charge later with your bank or with Stopee's support team.

What happens after you cancel levels

Cancelling Levels doesn't end your access immediately - understanding the transition prevents confusion and helps you plan your next steps.

Your access during the notice period

You retain full access to all Levels features (app, analytics, coaching if included) until the end of your current billing cycle. If you paid on the 15th and cancel on the 20th, you keep premium features until the 15th of next month. After that date, the app downgrades to free or limited functionality depending on Levels' policy.

Pro tip: Cancel immediately even if you want to use Levels for another week. You won't lose access, and you stop the clock on future charges. Waiting until day 28 to cancel a 30-day cycle means you almost always get charged again.

Your data and account after cancellation

Levels retains your historical data (glucose readings, meal logs, insights) according to their privacy policy, typically for 12 months. If you want your data deleted or exported, email support@levels.com with a formal data deletion request. Under Singapore's Personal Data Protection Act (PDPA), Levels must honour this request within 30 days.

Warning: If you don't request data export before the retention window closes, you may lose access to your glucose history. Take screenshots or request an export immediately if this data matters to you.

Future charges and billing

Once you cancel, no renewal charges will appear on your payment method. If you cancelled via Apple or Google and see another charge after your cancellation confirmation, contact that store's support immediately - Stopee advises you to escalate within 48 hours to qualify for a faster refund.

Refunds: when you get your money back

Levels offers specific refund protections depending on what you purchased and when you cancel. Understanding these rules helps you claim money you're entitled to.

The 14-day satisfaction guarantee for memberships

Levels provides a 14-day full refund guarantee on first-time membership purchases. If you subscribed and realised the service doesn't work for you, you qualify for a refund if you request it within 14 days of your purchase date.

How to claim: Email support@levels.com within 14 days and request a refund. Include your order date, subscription plan, and a brief reason. Levels will process the refund to your original payment method within 5-7 business days.

Warning: The 14-day clock starts from your purchase date, not your cancellation date. If you subscribed on June 1st and cancel on June 16th, you're outside the window and no refund applies. Mark your calendar on day 1.

Refunds for device purchases and lab orders

Devices (CGM sensors and kits) are final sale. Levels does not offer returns or refunds for devices because of hygiene and sanitary concerns - once a device kit is opened, it cannot be resold.

Lab orders (blood work analysis) are refundable only if they remain unused within one year of purchase. Once you've submitted your blood sample or results have been generated, the lab order becomes non-refundable. If you request a membership refund and have used lab services, Levels may deduct the lab cost from your membership refund.

Example: You purchased a SGD 79 premium membership and a SGD 90 lab order on June 1st. You request a refund on June 10th. Levels refunds the membership (SGD 79) but not the lab (if used). If the lab was unused, you get both refunds.

Refunds for overpayments and billing errors

If Levels charged you twice, overcharged, or billed you after you cancelled, you're entitled to a refund under Singapore law. Contact support@levels.com immediately with a screenshot of your bank statement showing the duplicate or incorrect charge. Stopee recommends filing a dispute with your bank or card issuer within 60 days if Levels doesn't refund within 14 days.

How to request a refund from levels

Follow these steps to maximise your chances of a successful refund.

1. Gather your information: subscription purchase date, plan name, order number (if available), and your registered email address.
2. Check your eligibility: confirm you're within 14 days for membership refunds, or that your lab order is unused (within one year).
3. Email support@levels.com with the subject line "Refund Request" and include all details from step 1.
4. Explain briefly why you want a refund (e.g., "The app insights don't match my dietary choices" or "I realised this isn't right for me").
5. Request confirmation of receipt and an expected refund date.
6. If you don't receive a response within 7 days, follow up with a second email or contact Stopee for escalation guidance.

Pro tip: Keep all emails. If Levels refuses or delays, you'll need this correspondence to file a complaint with the CCCS or dispute the charge with your bank.

Warning: Do not cancel first and hope for a refund. Cancelling locks you out of your account, making it harder to communicate with support. Request your refund while you still have access to your account.

Common cancellation mistakes and how to avoid them

Cancelling a subscription sounds simple, but small missteps can lock you out of refunds or leave charges running.

Deleting the app instead of cancelling the subscription

This is the most common mistake. Removing Levels from your phone does nothing to stop billing. Your subscription continues, and you'll be charged next month even though you can't see the app. Always cancel through Settings (Apple/Google) or your account portal first.

Missing the 14-day refund window

The satisfaction guarantee clock ticks from day 1, not from when you change your mind. If you subscribe on the 1st but cancel on the 16th, you've missed the window. Set a phone reminder for day 12 if you're unsure about Levels so you have time to request a refund before the deadline.

Cancelling via the wrong platform

If you subscribed through Apple but try to cancel via Google Play, nothing happens. Check your original purchase email or your bank statement to confirm which platform billed you, then cancel there. Cancelling through the wrong store wastes time and delays stopping your charges.

Not requesting a refund in writing

Verbal requests or chat messages leave no evidence. Always email support@levels.com so you have a timestamped record. This becomes critical if you need to escalate to your bank or to Stopee's consumer advocacy team.

Ignoring a declined cancellation

If Levels refuses to cancel or claims they didn't receive your request, don't give up. Escalate to the CCCS, lodge a chargeback with your bank, or contact Stopee - you have legal rights here, and companies sometimes rely on customers accepting "no" without pushback.

Checklist: cancelling levels step by step

Use this checklist to ensure you cancel correctly and protect yourself from future charges.

When to contact stopee if you're stuck

Cancelling Levels should take 5 minutes, but if you hit friction - like Levels ignoring your cancellation request, refusing a refund you're entitled to, or charging you after you cancelled - Stopee is here to help.

Stopee has helped thousands of consumers cancel subscriptions and recover refunds when companies resist. If Levels makes cancellation harder than it should be, or if you need to escalate your complaint to the CCCS, Stopee can guide you through the process and amplify your voice.

You can reach Stopee at stopee.com, where we provide free cancellation templates, company contact details, and escalation pathways. We also offer paid advocacy services if you need professional support recovering a refund or fighting unfair cancellation practices.

Final steps and next actions

You now have everything you need to cancel Levels with confidence and claim any refunds you're entitled to. Here's your final roadmap.

Today: If you're within 14 days and want a full refund, cancel immediately and email support@levels.com with a refund request. The sooner you act, the clearer your eligibility.

Within 7 days: Follow up if you haven't heard back from Levels. Screenshot all emails and keep them safe.

Within 30 days: If Levels refuses your refund or ignores your cancellation request, escalate to your bank (chargeback) or contact the CCCS at stopee.com for guidance on filing a formal complaint.

Cancelling Levels doesn't have to be stressful or uncertain. You have legal protections, clear procedures for each platform, and a 14-day refund window to fall back on. At Stopee, we've helped thousands of consumers cancel subscriptions like Levels and recover refunds when companies make the process difficult. Whether you're cancelling today or planning ahead, Stopee is your trusted resource for clear, honest, step-by-step guidance. Visit stopee.com to access free tools, contact templates, and expert support whenever you need it.