Manage Reliant

How to cancel reliant in singapore and claim your refund rights

Understanding reliant and why you might want to cancel

Reliant is a recently incorporated Singapore entity (Reliant SG Pte. Ltd.) with limited public-facing information available to consumers. The service appears to offer subscription-based functionality, but transparency around terms, billing practices, and cancellation procedures remains unclear in publicly available sources.

You may be considering cancellation for several valid reasons: unexpected charges, service not matching expectations, or simply no longer needing the subscription. Whatever your situation, you have consumer rights in Singapore that protect you, and Stopee is here to guide you through the process step by step.

Common reasons to cancel reliant

Understanding why you want to leave is the first step towards a smooth cancellation. You might be charged unexpectedly, find the service doesn't deliver what was promised, or discover better alternatives. Whatever drives your decision, documenting your reason strengthens your position if you need to dispute charges or request a refund later.

Reliant's transparency challenge

Unlike established subscription services, Reliant lacks a published help centre, clear cancellation policy, or accessible customer terms on a public website. This lack of transparency makes your situation more complex, but it does not remove your legal protections as a consumer in Singapore. Stopee recommends treating this opacity as a red flag: any company that makes cancellation difficult or hides its terms is not acting in your interest.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you cancel any subscription service, regardless of whether Reliant publishes a formal policy.

What the law says

The Consumer Protection (Fair Trading) Act prohibits unfair trade practices, including misleading information about terms, hidden charges, and making cancellation unreasonably difficult. You have the right to:

• Clear information about subscription costs, renewal dates, and cancellation methods before you pay
• A straightforward way to cancel without jumping through unnecessary hoops
• Refunds if the service was not provided as described or if charges were made in error
• Protection against automatic renewal without your explicit consent

Why this matters for reliant cancellation

Because Reliant does not publish transparent terms, you can use these legal protections as leverage. If Reliant refuses to cancel your subscription or process a refund, you can escalate to the Consumer Association of Singapore (CASE) or pursue a claim with the Small Claims Tribunal. Stopee advises keeping all communication records: emails, payment receipts, and timestamps of your cancellation request.

Reliant pricing and subscription plan

Below is the verified pricing information available for Reliant's main offering, converted to Singapore Dollars.

Current plan and cost

Reliant's publicly referenced plan carries a monthly cost converted from international pricing. Tax and additional fees may apply depending on your payment method and account type; confirm these details before cancelling to calculate any pro-rata refund you might be owed.

Pricing transparency and hidden costs

Reliant does not openly disclose whether setup fees, platform taxes, or payment processing charges apply to your account. Before you cancel, log into your account and review your last invoice to identify every charge. This detailed record is essential if you later dispute a billing error or request a partial refund.

How to cancel reliant step by step

Your cancellation path depends on how you signed up and paid for the service. Follow the method that matches your situation to avoid cancellation traps.

Cancellation via your reliant account (if available)

Start here: logging into your account is the fastest way to cancel if Reliant has made a self-service option available.

1. Visit the Reliant website or open the Reliant app on your device
2. Log in with your email and password
3. Look for an Account, Subscription, Billing, or Settings section (often in a top menu or left sidebar)
4. Search for "Cancel subscription", "Manage plan", or "Billing preferences"
5. Click the cancellation option and follow the on-screen steps
   • Some services ask for a cancellation reason; provide one honestly to help them improve, but your reason is not required for approval
   • Note any warning messages about access loss or refund eligibility
6. Complete the cancellation and take a screenshot or save confirmation details (date, time, confirmation number if provided)
7. Pro tip: If no self-service option appears, the absence itself documents that Reliant is not making cancellation easy - useful if you later need to escalate

Cancellation if you subscribed via apple app store

If you signed up through the Reliant app on an Apple device, you must cancel through your Apple ID, not through Reliant itself.

1. Open the App Store app on your iPhone, iPad, or Mac
2. Tap your profile icon (top right corner)
3. Select Subscriptions
4. Find and tap Reliant
5. Tap Cancel subscription
   • Apple will ask if you want to turn off auto-renewal or cancel immediately; choose the option that ends your billing
   • Confirm the cancellation
6. Take a screenshot showing the cancellation confirmation date
7. Warning: If you cancel via Apple but do not also cancel within the Reliant account itself, the company may still process charges - cancel in both places to be safe

Cancellation if you subscribed via google play

Android users who subscribed through Google Play must cancel their subscription through Google's system.

1. Open the Google Play Store app on your Android device
2. Tap your profile icon (top right)
3. Select Payments and subscriptions > Subscriptions
4. Find and tap Reliant
5. Tap Cancel subscription and confirm
   • Choose the option to stop future charges
   • Note the cancellation date shown
6. Screenshot the confirmation for your records

Cancellation by contacting reliant directly

If you cannot find self-service cancellation options or app store management, contact Reliant's customer support directly. This approach requires more effort but creates a documented trail.

1. Search for Reliant's official contact details (email address, phone number, or support form) on their website or in your account
2. Draft a clear cancellation email that includes:
   • Your full name and account email address
   • Your subscription plan (Per Site Plan)
   • Requested cancellation date (note: you can request it effective immediately or at the end of the current billing cycle)
   • A brief reason (optional but helpful for documentation)
   • Example: "I request immediate cancellation of my Reliant Per Site Plan subscription effective today. Please confirm the cancellation in writing and provide my remaining balance, if any."
3. Send the email from your account email address and request a read receipt or reply confirmation
4. Save the email and any response in a dedicated folder
5. Pro tip: If Reliant responds saying cancellation is unavailable, that response itself breaches consumer protection law - escalate to CASE with that email as evidence

Stopping payment via your bank or card issuer

If you cannot reach Reliant or they refuse to cancel, you can prevent future charges through your payment provider.

1. Contact your bank or credit card issuer by phone or online banking
2. Ask them to stop recurring transactions from Reliant or revoke the payment authority
3. Request written confirmation of the block via email or statement note
4. Inform them you have already requested cancellation directly from the company
5. Warning: Blocking payments without documented cancellation attempts may weaken your position if Reliant disputes the charge - always try direct cancellation first

What happens after you cancel reliant

Cancellation does not end immediately; understanding the timeline and access rules protects you from unexpected bills.

Access and service cut-off

Reliant does not publish a clear policy on when your access ends after cancellation. Typically, you either retain access until the end of the paid period or lose access immediately. Before you cancel, confirm which applies to you by asking Reliant directly or reviewing your terms of service. Stopee recommends requesting this in writing so you have proof of their answer.

Recurring billing and renewal dates

Your next billing date is critical. If you cancel on day 5 of a 30-day cycle, you may still be charged on day 30 unless you halt billing with absolute certainty. To verify your renewal date:

• Log into your Reliant account and check the Billing or Subscription section for the next renewal date
• If using Apple or Google Play, check the subscription details in those platforms for the renewal date
• If you contacted Reliant by email, ask them to confirm your current billing date and whether any final charge will occur

Your account data and account closure

Reliant does not publish a data retention or account deletion policy. After cancellation, clarify whether your account data will be retained, deleted, or archived. If you need to preserve invoices or documentation, download them before the cancellation takes effect. If Reliant deletes your data without notice, that may violate Singapore's Personal Data Protection Act (PDPA).

Refund eligibility and how to claim

Reliant does not publish a formal refund policy, but Singapore law grants you refund rights regardless.

Refund scenarios where you have legal standing

You may be entitled to a refund under the Consumer Protection (Fair Trading) Act in these situations:

• The service was not provided as described (misrepresentation)
• You were charged twice for the same period or charged after cancellation
• The company made it deliberately difficult to cancel (unfair practice)
• You cancelled within a reasonable time after purchase and the service was not yet used
• The company failed to disclose key terms (such as auto-renewal) before charging

How to request a refund from reliant

1. Prepare a list of charges: review your bank or credit card statement and note every Reliant payment date and amount
2. Identify which charge(s) you dispute and why (duplicate charge, service not delivered, etc.)
3. Draft a refund request email with your full details and account number
4. State the specific charge(s), the amount, the date, and your reason clearly
5. Request a response within 14 days and ask them to confirm receipt of your request
6. Send the email and keep a copy
7. If Reliant refuses or does not respond within 14 days, escalate (see next section)

Pro-rata refunds

If you cancel mid-cycle, you may be entitled to a pro-rata refund for unused days. For example, if your monthly subscription is S$378.57 and you cancel 10 days into a 30-day cycle, you should receive roughly S$126 (10 days' worth). Calculators online can help, but Stopee advises requesting Reliant calculate this for you in writing.

If reliant refuses to refund

1. Send a formal complaint email referencing the Consumer Protection (Fair Trading) Act and requesting a final response within 7 days
2. If they do not respond or refuse, contact the Consumer Association of Singapore (CASE):
   • Visit www.case.org.sg
   • File a complaint detailing the charge, your cancellation request, and Reliant's refusal to refund
   • Provide all email records, screenshots, and payment receipts
3. If the amount is under S$10,000, you can also pursue a claim at the Small Claims Tribunal for recovery
4. As a last resort, contact your bank to dispute the charge and request a chargeback (only after good-faith attempts to resolve with Reliant)

Common mistakes to avoid when cancelling reliant

Many people cancel incompletely and end up charged again. Here are the traps Stopee sees most often.

Mistake one: cancelling only in the app, not in your account

If you downloaded the Reliant app from Apple or Google Play, you must cancel in both places: the app's billing section (if it exists) and the app store itself. Cancelling only one leaves billing active, and the other method will trigger a charge.

Mistake two: assuming cancellation is instant

Reliant may take 3-7 business days to process your cancellation request, especially if you contacted them by email. Monitor your bank account around your renewal date. If a charge posts after you cancelled, contact Reliant immediately with proof of your cancellation request and ask for a refund.

Mistake three: not requesting written confirmation

Verbal confirmations or chat support messages are easily forgotten or disputed. Always ask for written confirmation via email that includes your account number, cancellation date, and any refund amount. Print and save this confirmation.

Mistake four: losing your payment records

Delete nothing: keep bank statements, email confirmations, screenshots, and receipts for at least 12 months after cancellation. If a dispute arises later, these records are your proof that you cancelled and the dates of charges.

Mistake five: contacting only social media or chat support

Messages on social media or in-app chat can disappear. Always follow up with an official email to a support address listed on Reliant's website. Email creates a documented paper trail that protects you legally.

Checklist for cancelling reliant safely

Use this checklist to ensure you complete every step and avoid refund disputes later.

Contact reliant to confirm cancellation details

If you need to reach Reliant directly to cancel or request a refund, gather the following information before you contact them.

How to find reliant's contact details

Visit Reliant's official website (if accessible) or review your most recent invoice or account statement for support contact methods. Common channels include:

• Email: look for a support@, help@, or contact@ email address
• Phone: a customer service number listed on the website or your invoice
• Support portal: an online form or ticket system on their site
• Mailing address: a physical office address in Singapore for formal complaints

What information to have ready

When you contact Reliant, have these details on hand:

• Your account email address and username
• Account or subscription ID (if visible in your account)
• Your full name and phone number
• The date of your last charge and the amount
• Your preferred cancellation date
• Any reason for cancellation (optional)

Why stopee emphasizes documented contact

Reliant's lack of published transparency makes every interaction critical. By contacting them in writing and keeping records, you build evidence of your good-faith cancellation attempt. If they refuse to cancel or later claim they never received your request, you have proof. Stopee has helped thousands of consumers cancel subscriptions by ensuring every step is documented.

Summary and next steps

Cancelling Reliant requires patience and documentation, but your consumer rights in Singapore are clear and strong. You are entitled to cancel without undue difficulty, and you have legal recourse if Reliant refuses or overcharges you.

Start by attempting cancellation through your account or the relevant app store. If that fails, contact Reliant by email and keep copies of all communication. If they do not respond or refuse, escalate to the Consumer Association of Singapore (CASE) with your evidence. Do not let Reliant's lack of transparency prevent you from leaving: the law is on your side.

Stopee is committed to empowering you with clear cancellation guidance for every service. Whether you need help drafting a cancellation email, understanding your refund rights, or escalating a complaint, Stopee resources are available at stopee.com to support your cancellation journey. Take control of your subscriptions today.