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Cancel Lustery: Step-by-Step Guide
How to cancel lustery and protect your subscription privacy in singapore
Understanding lustery before you decide
Lustery is an adult subscription platform where real couples share intimate video content behind a paywall. When you subscribe, you gain access to creators' private galleries and videos for your chosen billing term. Payments and account management work differently depending on whether you subscribed through Apple's App Store, Google Play, or directly on the Lustery website.
If you're thinking about cancelling, Stopee is here to guide you through every step and help you understand your rights as a consumer in Singapore. This guide covers all cancellation methods, what happens after you cancel, and how to avoid common traps that delay your refund or leave your account still billing.
Why people cancel lustery
You might cancel for several reasons: the content no longer interests you, unexpected charges appeared on your statement, you want to reduce monthly spending, or you prefer a different platform. Whatever your reason, cancelling promptly stops future billing and protects your financial security.
Lustery's subscription model explained
Lustery offers three main pricing tiers: monthly access at approximately S$33.75, a discounted 3-month plan at S$20.25 per month, or an annual commitment at S$10.80 per month. Your access continues only while your subscription remains active. Once you cancel, future renewals stop, but access typically extends until the end of your current billing period (depending on your payment method).
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when you buy digital services like Lustery subscriptions. You have the right to accurate information about the service before purchase, transparent billing practices, and fair treatment if things go wrong.
What singapore law covers
The Consumer Protection (Fair Trading) Act requires that Lustery clearly disclose all charges before you pay, honour their cancellation obligations without unreasonable delay, and respond fairly if you dispute a charge. Singapore does not mandate a cooling-off period for digital subscriptions (unlike the European Union), but Lustery must still follow their stated refund policy honestly.
If Lustery refuses to cancel your subscription despite your clear request, or continues billing after you cancel, you can escalate to the Consumers Association of Singapore (CASE) for mediation. Stopee recommends documenting every cancellation request you make-screenshot confirmation emails, note the date and time, and save all correspondence.
Your right to data privacy
Cancelling your subscription does not automatically delete your account or personal data. Lustery may retain your information unless you explicitly request deletion. Under Singapore's Personal Data Protection Act (PDPA), you have the right to request what data Lustery holds about you and ask for deletion. Always ask Lustery support in writing to confirm whether they will delete your account and personal information when you cancel.
Cancellation methods by platform
Your cancellation process depends entirely on how you subscribed. Stopee breaks down each method so you know exactly which steps to follow.
Cancel through apple app store (iOS)
If you subscribed via your iPhone or iPad, Apple handles your billing and you must cancel through Apple's settings, not the Lustery app itself.
- Open the Settings app on your iPhone or iPad.
- Tap your name at the top of the screen to access your Apple ID profile.
- Select Subscriptions from the menu options.
- Find Lustery in your active subscriptions list and tap it.
- Tap Cancel Subscription (or Delete in older iOS versions).
- Confirm your cancellation when prompted; Apple will show you a final confirmation message.
Pro tip: Your access to Lustery continues until the end of your current billing cycle. You will not be charged again after the cancellation date. Apple sends a confirmation email to your registered Apple ID email address within minutes.
Warning: Do not attempt to cancel Lustery inside the app itself or on the Lustery website if you subscribed through Apple. Apple's system will not recognise those attempts, and your subscription will continue to renew.
Cancel through google play store (Android)
Android users who subscribed via Google Play must cancel through the Play Store app on their device or through the Google Play website.
- Open the Google Play Store app on your Android phone or tablet.
- Tap your profile icon in the top right corner.
- Select Payments and subscriptions from the dropdown menu.
- Tap Subscriptions to see all active subscriptions.
- Find Lustery in the list and tap on it.
- Select Cancel subscription and follow the prompts to confirm.
Google will display a final confirmation screen showing the date your access will end (typically the end of your current billing period). You will receive a confirmation email from Google Play within hours.
Pro tip: If you cancel before the renewal date, you keep full access until that renewal date arrives. There are no surprise charges after cancellation. You can also cancel via the Google Play website on a computer by visiting play.google.com, logging in, and following the same Subscriptions path.
Cancel via the lustery website (direct subscription)
If you subscribed directly on Lustery.com using a credit card or debit card (not through an app store), you must contact Lustery support to cancel. There is no self-service cancellation button on the website account pages.
- Visit the Lustery website and log into your account with your email and password.
- Look for a Contact Us, Support, or Help section (usually at the bottom of the page or in a menu).
- Click the contact form or note the support email address provided.
- Write a clear cancellation request email that includes:
- Your full name and account email address
- A clear statement: "I request immediate cancellation of my Lustery subscription effective today."
- Today's date
- Your preferred date for access to end (if different from today)
- Send the email and keep a copy for your records.
- Wait for Lustery support to reply with a cancellation confirmation.
Warning: Do not assume your subscription is cancelled until you receive written confirmation from Lustery support. Web-based subscriptions sometimes renew unexpectedly if support misses your request. Follow up after 5 business days if you do not hear back.
Pro tip: Stopee recommends sending your cancellation request via email rather than a contact form, because email creates a timestamped record. If Lustery continues to charge you after your cancellation request, you have proof of the date you asked them to stop.
What happens after you cancel
Cancelling feels final, but your subscription does not shut down instantly. Understanding the timeline protects you from confusion and phantom charges.
Access and billing timeline
If you cancelled an App Store or Google Play subscription, you lose access on the date your current billing period ends. If you cancelled a website subscription, access continues until Lustery support sends you written confirmation of the cancellation. In all cases, no further charges appear on your statement after the cancellation date.
Check your credit card or bank statement 5 to 7 days after your cancellation confirmation. Stopee advises you to verify that no new charge labeled "Lustery" appears. If you see an unexpected charge, contact your bank or card issuer immediately and report it as a billing dispute.
Your account and personal data
Cancelling does not automatically delete your Lustery account or erase your personal information. Your login credentials, email, payment details, and viewing history remain on Lustery's servers unless you request deletion.
If you want Lustery to delete your account completely, send a separate email to support asking for "account deletion and confirmation of all personal data removal." Ask them to cite their data retention policy and explain how long they keep your information. Document their response in case you need to escalate later to CASE or file a PDPA complaint with the Personal Data Protection Commission.
Refund eligibility and how to request one
Most Lustery subscriptions are non-refundable once you have accessed the content, but Singapore law and Lustery's own terms allow refunds in specific situations.
When you may qualify for a refund
Lustery's refund policy covers limited exceptions: duplicate or erroneous charges (you were billed twice by mistake), payment failures where you were charged but received no access, or service delivery failures lasting more than 24 hours. Cancellation alone does not trigger an automatic refund; you must request one and explain the reason.
If Lustery charged your card without your authorisation, or you cancelled but were charged again despite confirmation, you have strong grounds for a refund. Singapore's Consumer Protection Act prohibits unfair or misleading billing practices, so Stopee recommends pushing back if Lustery refuses a refund for a clear billing error.
How to request a refund
- Gather evidence: screenshare of your account, bank statement showing the charge, and any cancellation confirmation emails.
- Email Lustery support with the subject line "Refund Request: [Your Account Email]".
- Clearly state the reason: "I was charged on [date] despite cancelling on [date]" or "I was billed twice on [date]."
- Attach or reference your supporting documents.
- Request a specific outcome: full refund to your original payment method within 7 days.
- Set a deadline: "I expect your response by [date 7 days from today]."
- Send a copy to yourself and keep the email thread.
Lustery typically responds within 5 to 10 business days. If they deny your refund without good reason, or do not respond within 14 days, escalate to CASE (Consumers Association of Singapore) with your full email thread and evidence.
Pro tip: If you paid via credit card, you can also file a chargeback dispute directly with your bank if Lustery refuses a refund for a legitimate billing error. Stopee advises this as a last resort, because chargebacks damage your relationship with the merchant, but they work if Lustery is unresponsive.
Common mistakes that delay cancellation
Cancelling can feel straightforward, but small mistakes often leave your subscription active and your money flowing out. We understand the frustration when you think you have cancelled but charges keep appearing.
Trap 1: cancelling inside the app instead of in app store settings
Many users open the Lustery app and look for a cancel button. The app does not have one. Only Apple Settings and Google Play allow you to cancel app-based subscriptions. If you cancel anywhere else, the app store system never receives the cancellation request, and you renew automatically.
Trap 2: not waiting for written confirmation of web cancellation
If you subscribed directly on the Lustery website, you must wait for an email confirmation from Lustery support before you can be sure the subscription is stopped. Some users send a cancellation request and assume it is done. Weeks later, they see another charge. Always reply to Lustery's confirmation email acknowledging receipt, and save that email forever.
Trap 3: confusing cancellation with account deletion
Cancelling your subscription and deleting your account are two separate actions. You can cancel and still have an active account that Lustery can reactivate with a single click if you log in again. If you want Lustery to forget you exist, you must explicitly request account deletion in a separate email.
Trap 4: ignoring your bank statement
Even after you cancel, always check your statement 5 to 7 days later. Stopee has seen cases where Lustery's system delayed processing the cancellation, or support staff forgot to action the request. If a charge appears after your cancellation date, contact Lustery immediately and ask why. If they cannot explain it, dispute it with your bank.
Pre-cancellation checklist
Before you hit the cancel button, use this checklist to avoid surprises and protect yourself.
| Task | Status | Why this matters |
|---|---|---|
| Screenshot your account page showing current subscription status | Do this now | Proves what you were paying for and when it renews |
| Note the exact renewal date from your last receipt or account | Do this now | You keep access until this date; knowing it prevents confusion |
| Identify your payment method (App Store, Google Play, or website) | Do this now | Determines which cancellation path you take |
| Download or save any content you want to keep offline | Do this before cancelling | Access ends at renewal; offline copies stay with you |
| Send cancellation request via your correct platform | Execute today | Stops future billing and creates a paper trail |
| Save the cancellation confirmation email or screenshot | Do this immediately after | Proof that you cancelled if Lustery continues to charge |
Lustery subscription pricing and plans
Understanding your plan helps you spot unexpected charges and identify when your renewal is due.
| Plan name | Monthly cost (SGD) | Billing cycle | Best for |
|---|---|---|---|
| Monthly (no commitment) | S$33.75 | Every 30 days | Testing the service; maximum flexibility |
| 3-month bundle | S$20.25/month (prepaid) | Every 90 days | Moderate savings; lower cancellation risk |
| 12-month plan | S$10.80/month (prepaid) | Every 365 days | Maximum savings; commitment required |
If you spot a charge that does not match one of these amounts, contact Lustery immediately. Stopee recommends checking your statement monthly to catch billing errors early.
How stopee helps you stay protected
Stopee.com is a consumer advocacy platform built to help you cancel subscriptions safely and understand your rights. We have helped thousands of consumers cancel unwanted subscriptions, recover refunds for billing errors, and navigate company support systems that were designed to make cancellation difficult.
When you feel stuck with a subscription or unsure whether Lustery will actually stop charging you, Stopee provides step-by-step guidance, escalation templates, and clear information about your legal rights in Singapore. Whether you need help drafting a refund request email or want to know what to do if Lustery ignores your cancellation request, Stopee is here to empower you as a consumer.
Contacting lustery support for cancellation
If you subscribed directly on the Lustery website, you will need Lustery's customer service contact information. Based on the domain registration details, support inquiries typically route through the website contact form or support email listed at Lustery.com.
When you contact support, always use email (never phone, if available) so you have a timestamped record of your request. Include your full account email, the exact date and time you are requesting cancellation, and ask for a confirmation email response within 5 business days.
If support does not respond within 10 business days, or refuses to cancel your subscription without a valid reason, escalate your complaint to the Consumers Association of Singapore (CASE). CASE provides free mediation and can pressure Lustery to honour your cancellation request or issue a refund if the service has failed.
Stopee.com has helped thousands of consumers cancel subscriptions like Lustery and recover funds they did not intend to spend. Whether you are cancelling today or preparing to cancel, Stopee provides the knowledge and templates you need to protect yourself. Your subscription is yours to control-take action now, document everything, and never let a company keep charging you without your active consent.