Manage Postcode Lottery

How to cancel postcode lottery in singapore: your complete guide to stopping recurring charges

What postcode lottery is and why you might want to cancel

Postcode Lottery is a subscription-based lottery service that ties your entries to your postal code and directs a portion of proceeds toward charitable causes. You pay a recurring fee and receive automatic entries into draws that match your payment period. Many people in Singapore subscribe thinking they will win significant prizes, but discover the odds are heavily weighted toward small or no returns.

At Stopee, we help consumers understand when a subscription no longer serves their financial goals. If you have decided Postcode Lottery does not fit your budget, or if you simply want to stop regular charges, you have clear cancellation options. This guide walks you through every step so you cancel with confidence and avoid surprise charges.

How postcode lottery subscriptions work

When you subscribe to Postcode Lottery, you commit to regular payments (usually monthly or weekly) in exchange for lottery entries tied to your postcode. The subscription renews automatically unless you actively cancel. Different subscription channels (website, mobile app, phone, or postal mail) create different cancellation paths, and missing any single channel can leave billing active.

Why consumers cancel postcode lottery

People cancel for several practical reasons: low return on spending relative to the entry cost, financial hardship, doubts about charitable proceeds, or simply realizing the lottery does not align with their savings strategy. Whatever your reason, Stopee supports your right to stop recurring charges whenever you choose.

Your consumer rights under singapore law

Protection under the consumer protection (Fair trading) act

Singapore's Consumer Protection (Fair Trading) Act protects you against unfair trading practices and misleading claims about refunds or prize odds. When you cancel a subscription, the provider must honour your cancellation request without undue delay. If Postcode Lottery continues to charge you after you cancel, you have grounds to dispute the charge through your bank or the Consumers Association of Singapore (CASE).

Lottery entries are generally not refundable once a draw period begins because they are considered consumed. However, if you cancel before a draw closes, any unexpired paid entries remain valid for that draw only. No further entries will apply after cancellation takes effect.

Escalation options if the provider refuses to cancel

If Postcode Lottery ignores your cancellation request or continues billing, you can escalate your complaint to CASE (Consumers Association of Singapore). You may also contact your credit card issuer or bank to dispute unauthorised charges. Stopee recommends keeping written proof of every cancellation attempt so you have a paper trail if you need to escalate.

Methods to cancel postcode lottery: choose your path

Cancellation channels available to you

Postcode Lottery operates through multiple channels, and each requires a separate cancellation step. The fastest method depends on how you originally subscribed. Stopee advises using the same channel you used to subscribe when possible, as that ensures your records align.

Step-by-step cancellation instructions

How to cancel through your online account

Logging into your account and cancelling directly is the fastest method. Follow these steps exactly to avoid errors that leave your subscription active.

1. Visit the Postcode Lottery website and log into your account using your registered email and password.
   • If you forget your password, use the "Forgot password" link to reset it before proceeding.
2. Navigate to "Subscription settings," "Manage subscription," or similar account management section.
   • Look for tabs labelled "My subscriptions," "Billing," or "Preferences."
3. Find your active subscription and select "Cancel subscription" or "Stop renewal."
   • Do not click "Pause" or "Temporarily suspend" unless you plan to restart later.
4. Confirm you understand that no further entries will apply after your paid period ends.
   • The system will ask you to confirm cancellation; click yes or confirm as prompted.
5. Screenshot or save the cancellation confirmation page, which should display a confirmation number or date.
   • Pro tip: Email yourself the screenshot immediately so you have a time-stamped record.
6. Log out and wait 24 hours, then log back in to verify your subscription now shows "Cancelled" or "Inactive."
   • If it still shows active, repeat the steps or contact support immediately.

How to cancel by phone

Calling the helpline gives you immediate confirmation, but be ready for retention offers. Many customers report that staff try to persuade them to pause rather than cancel. Stopee recommends staying firm and requesting written confirmation by email immediately after the call.

1. Find the customer service phone number on the Postcode Lottery website or your latest billing statement.
   • In the UK, the helpline is typically available during business hours (exact times vary).
2. Call and request to speak with a representative about cancelling your subscription.
   • Have your account number, email, and registered postcode ready.
3. State clearly: "I want to cancel my subscription effective immediately. I do not wish to pause or defer."
   • The representative may offer discounts or pause options; politely decline and repeat your cancellation request.
4. Ask the representative for a cancellation reference number and confirmation of the cancellation date.
   • Warning: Do not accept vague assurances like "we will stop it"; insist on a specific date.
5. Request that confirmation be sent to your email address in writing.
   • Tell them: "Please email me a confirmation so I have proof of this call."
6. Once you receive the email, save it indefinitely in case you need to dispute a future charge.
   • If you do not receive an email within 24 hours, follow up with an email to support referencing the call date and representative name.

How to cancel an app store subscription

If you subscribed through the Apple App Store or Google Play, you must cancel the subscription in your app store account settings. Cancelling on the Postcode Lottery website alone will not stop app store billing.

1. For Apple App Store (iOS): Open the Settings app on your iPhone or iPad.
   • Tap your name at the top, then select "Subscriptions."
   • Find "Postcode Lottery" and tap it.
   • Tap "Cancel subscription" and confirm.
   • Take a screenshot of the cancellation confirmation showing the date and status "Cancelled."
2. For Google Play (Android): Open the Google Play app on your Android device.
   • Tap your profile icon, then select "Payments and subscriptions."
   • Tap "Subscriptions" and find "Postcode Lottery."
   • Tap "Cancel subscription" and confirm any prompts.
   • Screenshot the confirmation immediately.
3. Wait 24 hours, then re-enter your app store subscriptions page to verify Postcode Lottery no longer appears under active subscriptions.
   • If it still shows active, repeat the cancellation steps or contact app store support directly.
4. Also log into your Postcode Lottery online account and cancel there as well to ensure both channels are cancelled.
   • Pro tip: Cancelling on both the app store and the website gives you maximum protection against surprise charges.

How to cancel by signed letter

Sending a formal cancellation letter creates a permanent written record. This method is slower but leaves no room for the provider to claim they never received your request.

1. Write a formal letter on plain paper including your full name, registered email, account number (if you have it), and postcode.
   • Example: "I wish to cancel my Postcode Lottery subscription effective immediately. Please process this request without delay."
2. Sign the letter by hand (email is not accepted for this method; it must be signed).
   • Print your name clearly below the signature.
3. Send the letter via registered post or tracked delivery to the trading address:
   • 28 Charlotte Square, Edinburgh, EH2 4ET, United Kingdom
4. Keep the tracking number and proof of posting as your evidence of delivery.
   • Allow 5-7 working days for Royal Mail delivery within the UK.
5. After 10 days, check your online account to confirm the subscription shows as cancelled.
   • If it has not changed, send a follow-up email to support referencing the letter and posting date.

What happens after you cancel

Timeline and what you will see

Cancellation does not happen instantly across all systems. Understand what to expect so you do not panic if you see a charge after cancelling.

Once you submit your cancellation, the provider typically processes it within 1-3 business days. Your remaining paid entries remain valid for any draws still open during your active period. No new entries will be generated after your subscription ends. Stopee advises checking your account status daily for 3 days after cancelling to confirm it shows as inactive.

Your last billing cycle

If you cancel mid-month, you may still be charged for a final week or day of your paid period (depending on your plan). Some providers do not offer pro-rata refunds for partial periods. This is standard practice and not illegal, but Stopee recommends checking the exact cancellation date on your confirmation so you know when the last charge will occur.

Account data and personal information

Cancelling your subscription does not automatically delete your account. Your name, email, and payment details may remain in the provider's database. If you wish your data deleted, contact support separately and request a Data Subject Access Request under applicable privacy law. Note that the provider may retain some data for legal and accounting purposes.

Refund policy and how to request a refund

Whether you will receive a refund for cancelled lottery entries

Lottery entries are generally non-refundable once a draw period has begun, because the draw cannot be un-entered. Any funds you have already paid for upcoming draws remain applied to those draws unless you cancel before the draw closes. Cancelling stops future charges only; it does not reverse past payments.

Warning: Some consumers mistakenly believe they will receive a pro-rata refund when they cancel. You will not. Your money remains in the system until the draw period ends.

Circumstances where you may qualify for a refund

You have grounds to request a refund if any of the following apply:

• You were charged after your confirmed cancellation date. In this case, the charge is unauthorised and you should dispute it with your bank.
• You were billed multiple times in a single day or charged the wrong amount. Contact support with your billing statement and request a review.
• The provider failed to honour a withdrawal of consent (e.g., you told them to cancel but they continued charging without reason).
• You paid via a credit card and the provider cannot prove the transaction was authorised (chargeback under card scheme rules).

How to request a refund

1. Gather all evidence: billing statements, screenshots of cancellation confirmations, emails from support, call logs, or confirmation numbers.
2. Contact Postcode Lottery support in writing (email or letter) and explain why you believe a refund is due.
   • Be specific: state the date you cancelled, the dates of disputed charges, and the amounts.
3. Ask for a written decision on your refund request within 14 days.
   • Pro tip: Keep this email as your formal complaint record.
4. If the provider denies your refund, you can escalate to CASE (Consumers Association of Singapore) or file a chargeback with your bank or credit card issuer.
   • CASE offers free mediation between consumers and traders in Singapore.

Pricing and payment information

Postcode lottery pricing tiers

Postcode Lottery offers multiple subscription tiers, typically ranging from weekly to monthly entry packages. Pricing varies by plan and frequency. Stopee advises checking the official website for the most current rates, as they change periodically.

Note on singapore pricing

Postcode Lottery is based in the United Kingdom and may not offer direct subscription services with Singapore Dollar (SGD) pricing. If you are a Singapore resident paying in SGD, charges likely flow through an international payment gateway and may incur foreign exchange fees. Verify the actual currency and fees on your billing statement before deciding whether to subscribe or remain subscribed.

Common mistakes that cost you time and money

Errors people make when cancelling

Cancelling seems straightforward, but small mistakes can leave your subscription active and your wallet lighter. We have seen hundreds of cases where people thought they cancelled but charges continued for months.

Mistake 1: Cancelling only on the website. If you subscribed via an app store (Apple or Google), you must cancel in your app store account settings as well. Cancelling on the website alone leaves the app store subscription active. Result: surprise charges from Apple or Google weeks after you thought you cancelled. Fix this by checking both channels every time.

Mistake 2: Accepting a pause instead of a cancellation. When you call to cancel, staff may suggest pausing your subscription as an alternative. A pause is temporary; the subscription will restart unless you cancel it completely. If you never intend to restart, insist on full cancellation. Stopee recommends using the word "cancel" repeatedly during calls and asking for "permanent termination," not "pause."

Mistake 3: Not requesting written confirmation. Verbal confirmations mean nothing if a charge appears later and you need proof you cancelled. Always ask for email confirmation and save it. A screenshot of your cancelled status in your account also counts as proof.

Mistake 4: Failing to verify cancellation after a few days. Cancellation systems sometimes glitch or fail silently. Log into your account 3 days after cancelling to confirm it shows inactive. If it still shows active, contact support immediately and follow up in writing.

Mistake 5: Not disputing charges that occur after cancellation. If you see a charge after your confirmed cancellation date, contact your bank or card issuer immediately to dispute it. Do not assume the provider will fix it on their own. Most providers require evidence of your dispute before they process a refund.

Checklist for cancelling postcode lottery safely

Use this checklist to ensure you cancel completely and protect yourself against future charges.

• [ ] Step 1: Identify which channel you used to subscribe (website, app store, phone, or postal).
• [ ] Step 2: If you subscribed via app store, open Apple Settings or Google Play and find your Postcode Lottery subscription.
• [ ] Step 3: Cancel via app store settings and take a screenshot showing "Cancelled" status.
• [ ] Step 4: Log into your Postcode Lottery online account and cancel your subscription there as well.
• [ ] Step 5: Screenshot the cancellation confirmation page showing a confirmation number or date.
• [ ] Step 6: Email both screenshots to yourself and file them in a folder labelled "Postcode Lottery Cancellation."
• [ ] Step 7: Wait 3 business days, then log back in to verify the subscription shows "Inactive" or "Cancelled."
• [ ] Step 8: Check your next billing statement to ensure no charge appears. If a charge does appear after your cancellation date, dispute it immediately with your bank.
• [ ] Step 9: Keep all evidence (screenshots, emails, reference numbers) for a minimum of 12 months in case of a dispute.

Customer reviews and real-world experiences

What people say about winning and losing

Customer feedback reveals a split experience. Some players report modest regular wins (prize amounts vary but are often small), while others report years of play with no wins exceeding their total spending. The Consumers Association of Singapore does not track Postcode Lottery complaints specifically, but general lottery subscription feedback suggests low return on investment is the primary concern.

Feedback on the cancellation process

People frequently report that calling to cancel results in retention attempts or pressure to pause instead of cancel. Those who cancelled online faced no such resistance. Those who did not receive written confirmation later faced disputes over whether they actually cancelled. Stopee recommends always combining multiple cancellation channels and always requesting written proof.

Final steps and your cancellation address

Summary of what to do now

You now understand Postcode Lottery, your consumer rights under Singapore law, all cancellation methods, and how to protect yourself from post-cancellation charges. The fastest path forward is to log into your account and cancel online, then verify cancellation 3 days later. If you subscribed via an app, cancel there as well. Keep screenshots of every cancellation step and check your billing statement for the next two months to confirm no further charges occur.

If you face any resistance or confusion, escalate to CASE (Consumers Association of Singapore) or your bank. You have the right to stop any recurring charge, and Stopee has helped thousands of consumers cancel unwanted subscriptions and reclaim control of their spending.

Postcode lottery mailing address for signed cancellation letters

If you choose to cancel by registered letter, send your signed cancellation request to:

Postcode Lottery
28 Charlotte Square
Edinburgh, EH2 4ET
United Kingdom

Use tracked or registered post so you have proof of delivery. Allow 7-10 business days for processing. Stopee recommends also sending a follow-up email to the support address on the website so you have multiple proof points of your cancellation request.