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Cancel Lysn: The Right Way
How to cancel lysn and get your money back: a singapore guide
What lysn is and why you might want to cancel
Lysn (also called Bubble) is a subscription messaging service that connects K-pop fans directly with their favourite artists through short voice and text messages. You pay a monthly fee to subscribe to an artist's channel and receive periodic updates formatted as "bubbles" - brief, personal messages from the artist themselves.
The service renews automatically every month unless you cancel, which means your payment keeps going through even if you've stopped using it. At Stopee, we've helped thousands of consumers recognise subscription creep - those small charges that slip under the radar and add up over time. If you've realised Lysn no longer fits your budget or interests, cancelling now stops future charges and puts money back in your account.
How lysn subscriptions work
When you subscribe on Lysn, you're actually purchasing through one of three channels: Apple's App Store (if you use iPhone), Google Play Store (if you use Android), or the Lysn website directly. Each channel handles subscriptions differently, which is why cancellation varies depending on where you bought it. Your subscription automatically renews monthly unless you actively cancel it through the platform where you purchased it.
Why cancellation matters in singapore
Under Singapore's Consumer Protection (Fair Trading) Act, you have rights when it comes to subscription services. If Lysn or the platform fails to deliver what you paid for, or if cancellation is deliberately made difficult, you can escalate your complaint to the Consumers Association of Singapore (CASE). Knowing your cancellation options puts you in control and ensures you're not locked into unwanted charges.
Lysn pricing and what you're paying
Understanding your monthly cost helps you make an informed decision about whether cancellation is right for you.
| Plan | Price (SGD) | Billing period | What you get |
|---|---|---|---|
| Lysn/Bubble monthly subscription | $3.94 | Monthly (recurring) | Access to one artist's bubble messages |
At $3.94 per month, Lysn costs around $47.28 per year for a single artist subscription. If you subscribe to multiple artists, this amount multiplies quickly. Many users find themselves subscribed to channels they no longer actively check, which is exactly the kind of subscription waste that Stopee helps you eliminate. Cancelling even one unused subscription frees up money for things that matter more to you.
How to cancel lysn on iOS (Apple app store)
If you purchased your Lysn subscription through Apple's App Store on your iPhone or iPad, you must cancel through Apple's subscription management system, not through the Lysn app itself.
- Open the Settings app on your iPhone or iPad.
- Look for the grey gear icon on your home screen.
- Tap your name at the very top of the Settings menu.
- You'll see your Apple ID profile section.
- Select Subscriptions from the menu options.
- This shows all active subscriptions tied to your Apple ID.
- Find Lysn (or Bubble) in your subscriptions list and tap it.
- Scroll carefully - you may have multiple subscriptions here.
- Tap Cancel Subscription at the bottom of the screen.
- Apple will ask you to confirm why you're cancelling (optional feedback).
- Confirm your cancellation by tapping the final confirmation button.
- You should see a message confirming your subscription ends on a specific date.
Warning: Simply deleting the Lysn app does not cancel your subscription. You must follow these steps through Settings to stop charges.
Pro tip: Take a screenshot of your cancellation confirmation. This proof protects you if Apple or Lysn disputes the cancellation later.
How to cancel lysn on android (Google play store)
If you purchased Lysn through Google Play Store on your Android phone or tablet, cancellation happens in the Google Play app, not inside Lysn itself.
- Open the Google Play app on your Android device.
- Look for the colourful Play Store icon.
- Tap your profile icon in the top right corner.
- This opens a menu with account and settings options.
- Select Payments & subscriptions from the menu.
- You'll see payment methods and subscription management options.
- Tap Subscriptions to view all active subscriptions on your Google Play account.
- This lists every app subscription you're currently paying for.
- Find Lysn (or Bubble) in the list and tap it to open the subscription details.
- Scroll through if you have many subscriptions.
- Tap Cancel subscription.
- Google will prompt you with cancellation options and reasons.
- Confirm your cancellation through the final prompt.
- You'll receive confirmation showing your final access date.
Warning: Uninstalling the Lysn app will not cancel your Google Play subscription. Follow these steps to stop the recurring charge.
Pro tip: Save a photo of your cancellation confirmation. Google Play's records are reliable, but having your own copy prevents disputes about whether you cancelled.
How to cancel lysn on the web
If you subscribe directly through the Lysn website rather than through Apple or Google, cancellation happens within your Lysn account settings.
- Go to the Lysn website and sign into your account.
- Use the email and password associated with your subscription.
- Navigate to your account settings (usually found in a menu or profile section).
- Look for "Account," "Settings," "Billing," or "Subscription" tabs.
- Locate your active subscriptions or billing information.
- You should see a list of current subscriptions with renewal dates.
- Look for a "Cancel," "Withdraw," or "Manage subscription" option next to your Lysn subscription.
- The exact label depends on Lysn's interface.
- Click the cancellation option and confirm you want to cancel.
- Lysn may ask for feedback or offer retention incentives.
- If cancellation controls don't appear in your account settings, contact Lysn support directly.
- Refer to Lysn's Service Terms for withdrawal procedures when you reach out.
- Request written confirmation of your cancellation request.
Warning: Some services hide cancellation options deeper in account settings. If you can't find a cancel button after searching, email Lysn support and explicitly state you want to cancel your subscription and stop recurring charges.
Pro tip: Keep a copy of any email confirming your web cancellation. This creates a paper trail if disputes arise later.
What happens to your access after you cancel
Cancelling Lysn stops future charges, but your access doesn't end immediately - understanding this timeline prevents confusion.
Your access during the notice period
When you cancel, you retain access to Lysn messages and content until the end of your current billing period. If your subscription renews on the 15th of each month and you cancel on the 8th, you can still receive and view messages until the 14th. After that date passes, your access stops and Lysn cannot charge you again.
Verifying your cancellation worked
After you cancel, check your subscription status in your account to confirm the cancellation took effect. On Apple devices, return to Settings > Your Name > Subscriptions and verify Lysn no longer appears or shows a "Cancelled" status. On Google Play, check Payments & subscriptions > Subscriptions and confirm Lysn is no longer listed as active. On the Lysn website, log into your account and confirm your subscription details show a cancellation date or no active subscription.
Pro tip: Set a reminder in your calendar for one day after your final billing date. Check your bank or credit card statement to confirm Lysn didn't charge you again. This catches errors early.
Your account and message history
Cancelling your subscription does not automatically delete your Lysn account or your message history. Your account remains accessible, but you no longer receive new messages from artists. If you want to permanently delete your account or remove all stored messages, contact Lysn support separately - account deletion is a different process from subscription cancellation.
Will you get a refund when you cancel?
Refund eligibility depends on where you purchased your subscription and how long into your billing period you cancel.
Refunds through the lysn website
If you purchased directly through Lysn's website and cancel early in your billing cycle, you may qualify for a partial refund under Lysn's Service Terms. Lysn processes approved refunds to your original payment method within three business days. Your bank or payment provider then takes an additional one to ten business days to complete the transfer to your account, so total refund time ranges from four to thirteen days.
Refunds through apple app store
Apple handles refunds for App Store subscriptions according to its own policy, not Lysn's terms. You can request a refund through Apple's App Store settings, and Apple may grant refunds for subscriptions cancelled within 14 days of purchase or for documented service failures. Apple processes approved refunds within 5-10 business days. Lysn cannot guarantee refunds beyond what Apple provides.
Refunds through google play store
Google manages refund eligibility for Play Store subscriptions. You can request a refund through the Google Play app, and Google generally allows refunds if you cancel within 48 hours of your first charge or within a short window of a renewal charge. Google processes refunds quickly, often within 2-5 business days. Lysn does not control refund decisions for Play Store purchases.
When refunds are possible
Refunds are most likely if you cancel within the first few days of a billing cycle, if you report a billing error, or if Lysn failed to deliver the promised messages during your subscription period. Each request is reviewed case-by-case. Contact Lysn support or your platform (Apple/Google) to request a refund and explain your reason. Having your subscription confirmation and cancellation proof strengthens your case.
Warning: Don't assume a refund will happen automatically. You must request it, and eligibility depends on timing and circumstances.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when dealing with subscription services like Lysn. This law requires companies to be transparent about subscription terms, make cancellation easy, and honour refund obligations.
What the law protects you against
Under the Act, Lysn (or the platforms selling Lysn subscriptions) cannot use unfair contract terms, hide cancellation options, charge you after cancellation, or mislead you about subscription costs or renewal dates. If Lysn makes cancellation deliberately difficult or continues charging after you cancel, you have grounds to escalate your complaint beyond customer service.
When to escalate to CASE
If Lysn refuses to honour your cancellation or process a refund you believe you're entitled to, contact the Consumers Association of Singapore (CASE) at www.case.org.sg or call 6100 0315. CASE investigates complaints and can pressure companies to resolve disputes. Provide CASE with proof of your cancellation attempt, any correspondence with Lysn support, and details of charges after cancellation. At Stopee, we recommend escalating to CASE when direct resolution fails - it's a free service that levels the playing field between you and larger companies.
Your right to cancel easily
Singapore law expects that cancelling a subscription should be as simple as subscribing. If Lysn makes you jump through hoops or buries cancellation options, this violates consumer protection principles. Document any difficulty you face, and use it as evidence if you need to escalate to CASE.
Common mistakes when cancelling lysn
Cancelling can feel stressful when you've discovered unexpected charges, but small errors often derail the process entirely. Here's what goes wrong most often, and how to avoid it.
Deleting the app instead of cancelling
This is the number one mistake we see at Stopee. Removing the Lysn app from your phone does absolutely nothing to stop subscription charges. The subscription lives in your Apple ID, Google Play account, or Lysn account - not in the app itself. You must cancel through the platform where you purchased it, not by clearing it off your device.
Forgetting to confirm the final step
Both Apple and Google require a final confirmation tap after you select "cancel." If you don't complete this confirmation, your cancellation doesn't go through and charges continue. Always wait for a confirmation message stating your subscription ends on a specific date before you consider yourself cancelled.
Cancelling without checking your statement afterward
Assuming your cancellation worked without verifying it creates risk. Check your bank or credit card statement one week after your cancellation date. If Lysn charged you again, you have proof of the error and can request a refund or chargeback. Stopee recommends making this verification a non-negotiable final step.
Not saving proof of cancellation
Screenshot or photograph your cancellation confirmation. If a dispute arises later, this proof demonstrates you cancelled correctly and on time. Many consumers lose refund arguments simply because they can't prove they cancelled.
Tracking your cancellation and preventing future issues
After you cancel, a few simple checks ensure the process stays complete and protects you from surprise charges.
| Action | When to do it | Why it matters |
|---|---|---|
| Screenshot cancellation confirmation | Immediately after cancelling | Creates proof if Lysn disputes your cancellation later |
| Check subscription status in-app or on website | One day after cancelling | Verifies cancellation took effect without delays |
| Review your bank statement | One week after your final billing date | Catches unauthorised charges and triggers refund requests |
| Request refund (if eligible) | Within 14 days of cancellation (varies by platform) | Some refunds are time-sensitive; delays reduce eligibility |
| Delete Lysn account (optional) | Only if you want complete removal | Cancelling subscription doesn't delete your account; separate request needed |
When to contact lysn support
If you encounter problems during cancellation or after you've cancelled, you may need to reach out to Lysn directly.
Cancellation contact options
Lysn's primary corporate contact is Dear U Co., Ltd., the parent company operating both Lysn and Bubble, located in Seoul, South Korea. For support requests, check the Lysn website for an official contact form, email address, or support chat. Document your subscription details (artist name, subscription start date, account email) before contacting support. Request written confirmation of any promises made during the support interaction.
When to escalate beyond lysn
If Lysn support ignores your cancellation request, denies a refund you believe you're entitled to, or charges you after cancellation, contact CASE or file a dispute with your bank (chargeback). Having documentation of your cancellation attempts strengthens your position. Stopee has guided thousands of consumers through this escalation process, and we always recommend exhausting direct contact first, then moving to formal complaints if needed.
Summary and next steps
Cancelling Lysn protects your money and stops unwanted recurring charges. Whether you subscribed through Apple, Google, or Lysn's website, the cancellation process takes fewer than five minutes if you follow the correct steps for your platform. Verify your cancellation works by checking your account status and monitoring your bank statement, and save proof of cancellation in case disputes arise.
At Stopee, we believe you deserve full control over your subscriptions and your money. Thousands of consumers have reclaimed peace of mind by using our guides to cancel services they no longer use - Lysn cancellations included. If you're facing resistance from Lysn or need help escalating to CASE, visit Stopee.com for additional support and tools. Your cancellation journey starts now, and you're already ahead by taking action.