Manage Nextory
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Nextory: The Right Way
How to cancel nextory in singapore: step-by-step guide and your consumer rights
What is nextory and why you might want to cancel
Nextory is a Swedish subscription service that gives you access to thousands of e-books and audiobooks across your devices. You can listen on your commute, read before bed, or enjoy content through their mobile app or web browser. The service includes personalised recommendations, sleep timers, and bookmarking features that many readers find genuinely useful.
But subscription fatigue is real. Maybe you've finished your backlog, discovered a cheaper alternative, or simply realised the monthly cost no longer fits your budget. Whatever your reason, you deserve a straightforward cancellation process without hidden obstacles. At Stopee, we help you navigate exactly that.
How nextory works in singapore
Nextory operates internationally from its Stockholm headquarters. You can subscribe via three main channels: the official Nextory website, Apple App Store, or Google Play Store. Your cancellation method depends entirely on how you signed up, which is why many people get stuck. The good news? Stopee breaks down each pathway so you cancel the right way, first time.
Why cancellation method matters
If you signed up on the Nextory website, you cancel on their platform. If you subscribed through Apple or Google, you must cancel through those payment systems instead. Using the wrong channel wastes time and leaves your subscription renewing. Understanding this difference upfront saves you frustration and prevents accidental charges.
Your consumer rights in singapore under the consumer protection (Fair trading) act
Singapore's Consumer Protection (Fair Trading) Act protects you when you buy digital services online. Here's what you need to know.
Your 14-day cooling-off right
You have a 14-day withdrawal right after you register for or purchase a digital subscription like Nextory. This period starts on the day you complete your purchase. However, this right disappears the moment you start using the service-once you listen to an audiobook or read an e-book, the cooling-off period ends.
Nextory's terms acknowledge this right, but they also clearly state that usage voids it. If you want a refund within 14 days, you must not have consumed any content. That's a strict rule, but it's your legal protection if you change your mind immediately after subscribing.
Refunds for unauthorised charges and technical faults
Beyond the cooling-off period, you can claim a refund if someone made a charge without your permission or if Nextory failed to provide the service due to a technical fault. Save all evidence: screenshots of charges, emails confirming problems, and records of your contact attempts with Nextory. If Nextory refuses a legitimate refund claim, you can escalate to the Consumers Association of Singapore (CASE) for mediation.
How to cancel nextory on each platform
Your cancellation steps depend on where you subscribed. Stopee walks you through each platform to ensure you cancel correctly and stop future charges.
Cancel via the nextory website
If you signed up directly on Nextory's website, follow these steps to cancel your subscription.
- Open your web browser and go to the Nextory website.
- Log in using your email address and password.
- If you cannot remember your password, click "Forgot password?" and follow the reset link sent to your email.
- Click on "My Pages" or your account menu (usually in the top right corner).
- Look for a profile icon or username dropdown.
- Select "Subscription" or "Account settings" from the menu.
- This section displays your current plan and billing information.
- Find the option to "Cancel subscription" and click it.
- Nextory may offer retention discounts at this point. Only accept if you genuinely want to stay.
- Confirm your cancellation when prompted.
- You should receive a confirmation email within minutes. Save this email as proof.
Pro tip: Take a screenshot of the confirmation page before closing your browser. Combined with the confirmation email, this gives you bulletproof proof of cancellation if disputes arise later.
After cancellation, you keep full access to Nextory until the end of your current billing cycle. If your next billing date is in 20 days, you enjoy uninterrupted access for those full 20 days, then the service stops.
Cancel via apple app store
If you subscribed to Nextory through Apple (iPhone, iPad, or Mac), you must cancel through Apple's system, not through the Nextory app. The app itself cannot process cancellations.
- Open the Apple App Store on your iPhone, iPad, or Mac.
- On iPhone/iPad: Tap the profile icon in the bottom right corner.
- On Mac: Click your profile icon in the top right of the App Store window.
- Tap or click "Subscriptions" from the menu that appears.
- Find and select Nextory from your active subscriptions list.
- Tap "Cancel Subscription" (or "Edit Subscription," then "Cancel").
- Apple will ask why you're leaving. Your response is optional and doesn't affect cancellation.
- Confirm the cancellation when prompted.
- Apple sends a confirmation email immediately. Keep this email in your records.
Warning: If you cancel the Nextory app itself but forget to cancel the subscription, Apple will continue charging you monthly. Removing the app does not stop the subscription.
Your access continues until the end of your current billing period with Apple. If your renewal date is coming up, cancellation takes effect after that charge processes.
Cancel via google play store
If you use an Android device and subscribed via Google Play, cancel your Nextory subscription through Google's system.
- Open the Google Play Store app on your Android device.
- Tap your profile icon in the top right corner of the screen.
- Select "Payments and subscriptions" from the menu.
- This opens your subscription management page.
- Tap "Subscriptions" to see all active subscriptions.
- Select Nextory from the list.
- Tap "Cancel subscription" and confirm.
- Google sends a confirmation to your account email. Save this confirmation.
Pro tip: Google Play processes cancellations more slowly than Apple sometimes. If you're within your 14-day cooling-off window and want a refund, contact Google Play support directly through your play.google.com account and request a refund for the subscription. Google often grants refunds within 48 hours if you cancel early.
Your Nextory access remains active through the current billing period. If you cancel mid-cycle, you're not refunded for unused days-only the full period until your next renewal is covered.
What happens immediately after you cancel
Cancellation brings relief, but it also brings questions. Stopee clarifies exactly what changes and what doesn't.
Your access to content doesn't stop immediately
You keep reading and listening to all Nextory content until your current billing period ends. If you cancelled on the 15th of a month and your renewal was scheduled for the 28th, you have access for the full remaining 13 days. Make the most of this time by downloading audiobooks for offline listening or adding titles to your wishlist.
Your account and library remain intact
Cancelling your subscription does not delete your account or your reading history. Your bookmarks, notes, and progress across books stay saved. If you resubscribe in the future, everything will be exactly where you left it. Nextory doesn't automatically purge account data just because you cancelled.
Automatic renewals stop completely
The most important outcome: your recurring charges stop. After your final access date passes, Nextory will not charge your payment method again unless you manually resubscribe. No surprise charges, no hidden auto-renewals.
Can you get a refund after cancelling nextory
Refunds depend on when you cancel and how much of the service you've used. Understanding these rules prevents frustration.
Refunds within 14 days (if you haven't used the service)
If you subscribed within the last 14 days and have not consumed any content-no audiobooks listened to, no e-books read-you can request a full refund under Singapore's consumer protection rules. This is your withdrawal right, and Nextory must honour it.
To claim this refund, contact Nextory support immediately with proof of your subscription date and confirmation that you haven't used the service. If you subscribed via Apple or Google, request the refund through those platforms instead. They handle refunds for in-app subscriptions, not Nextory directly.
Refunds after 14 days (special circumstances only)
Once you've used the service or the 14-day period has passed, refunds are not standard. However, you can still request a refund if:
- Someone made a charge to your payment method without your authorisation.
- Nextory failed to provide the service due to a technical error (the app crashed repeatedly, audiobooks wouldn't load, etc.).
- You were charged twice by mistake in a single billing cycle.
In these cases, contact Nextory support with clear evidence and request a refund. If they refuse, escalate to the Consumers Association of Singapore (CASE), which can mediate disputes between you and the company.
App store and google play refunds work differently
If you subscribed through Apple or Google, those platforms control refund decisions, not Nextory. Apple typically grants refunds within 15 days of purchase if you request them through your Apple ID settings. Google Play allows refunds within 48 hours. Submit refund requests directly through those platforms rather than contacting Nextory support.
Warning: Both Apple and Google flag repeat refund requests as abuse. Only request refunds when you have a genuine reason (unused subscription, technical failure, unauthorised charge). Abusing this system can lock your account from future refunds.
Nextory pricing and subscription plans
Pricing varies depending on your region and subscription date, which is why checking the official source matters.
Where to find current pricing for singapore
Always check the Nextory website directly or your relevant app store (Apple or Google) for the most up-to-date pricing in Singapore Dollars (SGD). Nextory regularly adjusts prices, offers promotions, and changes plan features. Third-party websites often show outdated rates that don't reflect your actual charges.
| Plan type | Typical features | Best for | Cancellation ease |
|---|---|---|---|
| Monthly subscription | Full access to e-books and audiobooks, offline downloads, ad-free | Most people-flexible and easy to cancel | Cancel anytime; access until period end |
| Annual subscription (if offered) | Same features, often discounted cost per month | Heavy readers committing long-term | Cancel anytime; receive prorated refund or access through year-end depending on terms |
| Family plan (if offered) | Multiple user accounts on one subscription | Families sharing one payment | Cancels for all users; requires account holder approval |
| Free trial (promotional) | Full access for 7-30 days, then charges begin | Testing the service before committing | Cancel before trial ends to avoid first charge |
Common mistakes people make when cancelling nextory
Cancellation sounds simple, but small errors leave you charged for months. Here's where people stumble, and how to avoid their fate.
Mistake 1: deleting the app instead of cancelling the subscription
You delete the Nextory app from your phone thinking you've cancelled. You haven't. The subscription renews silently, and you don't notice the charge until next month. App Store and Google Play don't consider app deletion as cancellation. You must explicitly cancel the subscription through their payment settings. Stopee recommends always cancelling the subscription first, then deleting the app if you wish.
Mistake 2: cancelling in the wrong place
You signed up via Google Play but try to cancel on the Nextory website. Your cancellation attempt fails because Nextory's website only controls subscriptions purchased there. Meanwhile, Google Play keeps charging you. Always cancel where you subscribed: if you signed up via App Store, cancel via App Store. If you used the website, cancel on the website.
Mistake 3: not saving cancellation confirmation
You cancel successfully but never screenshot or save the confirmation. Weeks later, Nextory claims you never cancelled, or a charge appears on your statement. Without proof, disputing the charge becomes harder. Always keep the confirmation email and a screenshot of the cancellation page.
Mistake 4: assuming the trial converts to paid automatically
You start a free trial thinking you'll cancel before it ends. You forget, and the first charge surprises you. Many trials auto-convert to paid subscriptions. Check your subscription settings immediately after starting a trial. Set a phone reminder two days before the trial ends. This prevents unwanted charges entirely.
Mistake 5: not checking your billing date
You cancel on the 25th but your billing cycle renews on the 28th. Nextory processes the renewal charge before your cancellation takes effect. You think cancellation failed, but the charge is legitimate. Cancellation stops future renewals, not the imminent one. If your renewal is within days, expect one final charge before the cancellation kicks in.
Your step-by-step cancellation checklist
Use this checklist to ensure you cancel Nextory correctly and completely.
| Step | Action | Status |
|---|---|---|
| 1 | Identify how you signed up (website, Apple, or Google) | ☐ Done |
| 2 | Log in to the correct platform (Nextory website or app store) | ☐ Done |
| 3 | Navigate to subscription or account settings | ☐ Done |
| 4 | Locate the "Cancel subscription" button and click it | ☐ Done |
| 5 | Confirm the cancellation when prompted | ☐ Done |
| 6 | Save the confirmation email and screenshot | ☐ Done |
| 7 | Check your payment method; verify no charges appear after your final access date | ☐ Done |
How stopee helps you cancel with confidence
Cancelling a subscription shouldn't require detective work. At Stopee, we've guided thousands of consumers through Nextory cancellations and every other major service. We know the traps. We know the timing. We know which buttons to click and what confirmation to expect.
If you get stuck during cancellation, Stopee has helped thousands of consumers overcome unexpected barriers and reclaim control of their subscriptions. Whether Nextory support isn't responding, you can't find the cancel button, or you believe a refund is owed, Stopee arms you with the exact steps and consumer law references you need to resolve the situation.
You've invested your money in Nextory. Whether you're keeping your subscription or cancelling it, you deserve transparency, ease, and respect. Stopee exists to make sure you get exactly that.
Contact information for nextory refund or cancellation disputes
If Nextory refuses to honour a legitimate cancellation or refund claim, you have escalation options.
Nextory's official address and support channels
Nextory AB is headquartered at Norrtullsgatan 6, 113 29 Stockholm, Sweden. This is the address listed for cancellation-related correspondence. If you need to send formal notice of a refund dispute or cancellation problem, sending a registered letter to this address creates a paper trail.
Before escalating formally, contact Nextory support through their official website or app support portal. Most issues resolve quickly through email. Only resort to formal letters if support ignores you for more than 14 days.
Escalation to the consumers association of singapore (CASE)
If Nextory refuses a refund you believe is legally owed, or if they claim they didn't receive a cancellation request, you can file a complaint with the Consumers Association of Singapore (CASE). CASE provides free mediation between you and the company. Visit the CASE website or call their hotline to lodge a complaint. Bring your proof: confirmation emails, screenshots, payment statements, and any communication with Nextory.
CASE handles disputes involving unauthorised charges, failed services, and breaches of the Consumer Protection (Fair Trading) Act. They've resolved thousands of cases like yours and often succeed in persuading companies to honour justified refund claims.