Manage Next Vacay
What you don't know !
Silent Waste
84%
of people lose money every month on unused services
Lack of Transparency
60%
of users feel lost facing cancellation terms
Budget Illusion
82%
of consumers underestimate the cost of their automatic withdrawals
Fear of Commitment
44%
of subscribers have experienced a 'commercial trap' experience
Legal Validation
All our letters are written by legal experts to guarantee their compliance.
Legal Commitment
We generate legally binding documents that your provider is obligated to honor.
Immediate Efficiency
Free yourself from your commitments in less than 2 minutes, directly online.
Budget Optimization
Regain control of your finances by stopping superfluous withdrawals.
Cancel Next Vacay: The Right Way
How to cancel next vacay in singapore and claim your refund
What next vacay is and why you might want to cancel
Next Vacay is a subscription service that delivers curated flight-deal alerts straight to your inbox, helping you spot cheap fares and error pricing opportunities. You pay an annual fee (with a free 30-day trial) to receive unlimited alerts tailored to your departure location.
The service sounds useful on paper, but many subscribers find the alerts don't match their travel needs, or they prefer using flight-comparison websites instead. If you've subscribed and realised it's not for you, cancelling quickly protects your money and stops unwanted renewals. This guide walks you through every cancellation method available in Singapore, your refund rights, and the common traps to avoid.
How next vacay works
Members receive email or app notifications about flight deals matched to their preferred departure region. The service charges you once per year, and your subscription automatically renews unless you cancel before the renewal date. That auto-renewal is the biggest reason people end up charged when they've forgotten about the service.
Why cancelling matters
The sooner you cancel, the more refund protection you have. Singapore's Consumer Protection (Fair Trading) Act gives you specific windows to claim your money back, and Next Vacay offers additional guarantees beyond the law. Acting within those windows is critical.
Your consumer rights under singapore law
Singapore protects you as a consumer when you buy online or subscribe to services. Here's what you need to know.
Consumer protection (Fair trading) act
The Consumer Protection (Fair Trading) Act requires that any service advertised to you is delivered as described and that auto-renewal terms are clear and easy to cancel. If Next Vacay fails to deliver alerts as promised, or if cancellation is made deliberately hard, you have grounds to dispute the charge through the Consumers Association of Singapore (CASE).
Your refund windows
Next Vacay offers refund guarantees that exceed the basic law. For your first annual subscription, you have a 6-month money-back guarantee from the end of your free trial. On renewal charges, you have 14 days to request a refund. These are your strongest levers if the service hasn't delivered value.
Next vacay pricing and plans in singapore
Understanding the exact cost and what you're paying for helps you work out whether a refund claim is worth your time. Here's the breakdown.
Current subscription plans
Next Vacay offers one main plan: an annual membership. The pricing below is current and includes an SGD estimate based on the USD rate.
| Plan | Price (SGD) | Billing cycle | Trial | Refund guarantee |
|---|---|---|---|---|
| Annual Membership | $33.75/year | Annual (auto-renews) | 30 days free | 6 months (first year); 14 days (renewals) |
What you're actually paying
Always check your app store receipt or bank statement for the exact SGD amount charged, as rates fluctuate. The estimate above is a guide only. If you're charged in USD and your bank applies a conversion fee, that fee does not affect your refund eligibility.
How to cancel next vacay based on how you subscribed
Your cancellation method depends on where you signed up. Use the method that matches your subscription channel to avoid delays and ensure your cancellation is processed.
If you subscribed directly via next vacay's website
Direct web subscribers must cancel by email or post. Next Vacay does not offer an in-app cancellation button for web signups, so you'll need to contact them manually. This is where Stopee helps-knowing the exact process saves you time and frustration.
- Open your email and draft a cancellation notice to help@nextvacay.com
- Subject line: "Cancellation Request - [Your Email Address]"
- Include your full name, the email address linked to your subscription, and any transaction or subscription reference number from your receipt
- State clearly: "I request cancellation of my Next Vacay subscription effective immediately" (or "before [renewal date]" if you have time)
- Send the email and keep a copy for your records, along with the timestamp
- Check your inbox for a confirmation reply within 2-3 business days
- Warning: If you don't receive a reply, resend the email and follow up by post to the address listed at the end of this guide
- Verify your cancellation by checking your bank statement; no charge should appear on your next billing cycle
If you subscribed via apple app store (iOS)
App Store subscriptions are managed through your Apple ID, not Next Vacay's website. You must cancel through your Apple device settings.
- Open the Settings app on your iPhone or iPad
- Tap your name at the top, then select Subscriptions
- Find Next Vacay in the list and tap it
- Tap Cancel Subscription
- Apple will ask why you're cancelling-your feedback helps, but it's optional
- Confirm the cancellation on the next screen
- Take a screenshot of the cancellation confirmation and save it
- Pro tip: Apple sometimes delays cancellation notifications to the developer. Screenshot proof protects you if Next Vacay claims they never received your cancellation
- Return to Subscriptions and verify Next Vacay no longer appears as active
If you subscribed via google play store (Android)
Google Play subscriptions are managed through your Google Account, just like Apple. Cancellation is quick and happens instantly on your device.
- Open the Google Play Store app on your Android phone or tablet
- Tap your profile icon in the top right corner
- Select Payments and subscriptions, then Subscriptions
- Find Next Vacay and tap it
- Tap Cancel subscription and confirm
- Google will offer to pause your subscription for a month instead-decline this unless you want to defer cancellation
- Screenshot your confirmation and wait for a cancellation email from Google
- Verify your subscription status changes to "Cancelled" in your Subscriptions list
Timeline: when to cancel to protect your refund
Your refund window depends on when you subscribed. Act within these dates to maximise your chances of success.
Cancelling during the free trial (best option)
If you cancel within the 30-day free trial, you are not charged at all. You lose access to alerts once the trial ends, but you owe nothing.
- Check your signup confirmation email for the exact trial end date
- Cancel at least 1-2 days before that date to give Next Vacay time to process
- No refund needed because no charge has been made yet
Cancelling after your first payment (6-month window)
If you missed the trial deadline and were charged for your first annual subscription, you have 6 months from the end of your trial to request a full refund. This is Next Vacay's money-back guarantee for new members.
- Email help@nextvacay.com stating "I am requesting a refund under your 6-month money-back guarantee" and include the charge date
- Stopee recommends sending this request as soon as you decide the service isn't for you-don't wait until month 5
- Include proof of your charge (bank statement or receipt screenshot)
Cancelling after a renewal charge (14-day window)
When your subscription auto-renews and you're charged again, you have 14 days to request a refund for that renewal charge only.
- Act as soon as you notice the second charge on your bank statement
- Email help@nextvacay.com with the renewal charge date and your request for a refund
- Keep your bank statement as proof
What happens after you cancel next vacay
Cancellation doesn't happen instantly in all cases. Understanding the aftermath helps you spot problems early.
Your access and alerts
Once you cancel, Next Vacay stops sending you alerts immediately (for app store cancellations) or within 24-48 hours (for email cancellations). Your access to any member portal or deal archives typically continues until your paid period expires, unless a refund has been approved.
If you cancel during the trial, your access ends at the trial expiry date, not immediately. You'll still receive alerts until that date unless you contact Next Vacay and request early access removal.
Auto-renewal and future charges
Cancelling stops all future automatic renewals. Your credit card or payment method will not be charged again. However, cancellation does not delete your account history, payment records, or past notifications-those remain in Next Vacay's system unless you request deletion.
Data privacy and account deletion
Under the Singapore Personal Data Protection Act (PDPA), you have the right to request that Next Vacay deletes your personal data. To do this, email help@nextvacay.com with the subject line "Data Deletion Request" and include your account email address. Next Vacay must respond within 30 days.
Pro tip: Request data deletion in writing after cancellation to leave no trace of your subscription in their system.
Refund claims and how to get your money back
Next Vacay's refund promises are generous, but only if you know how to claim them. Here's how to get paid back.
Refunds during the free trial
You are not entitled to a refund during the trial because you haven't been charged. Simply cancelling ends your access with no cost.
Refunds for the first annual subscription (6-month guarantee)
If you've been charged for your first year and you're unhappy with the service, Next Vacay promises to refund you in full if you ask within 6 months of your trial ending.
- Email help@nextvacay.com with the subject "Refund Request - First Year Subscription"
- State the date you were charged and the amount in SGD
- Explain briefly why the service didn't meet your needs (optional, but helpful)
- Attach a screenshot or PDF of your bank statement or app store receipt showing the charge
- Include your full name, subscription email, and any transaction reference number
- Send the email and allow 5-7 business days for Next Vacay to respond
- Warning: If you don't hear back within 7 days, resend your request and escalate to Stopee or CASE (Consumers Association of Singapore) if the company ignores you
- Next Vacay will process your refund back to your original payment method
- Bank refunds typically take 3-5 working days to appear in your account
- App Store or Google Play refunds may take 1-3 days longer
Refunds for renewal charges (14-day window)
Your second and subsequent annual charges come with a 14-day refund window. If you don't want to renew, you have 2 weeks after the charge to claim your money back.
- Identify the renewal charge date on your bank or payment account
- Email help@nextvacay.com within 14 days of that date with your refund request
- Include the renewal charge date, amount, and your proof of payment
- Next Vacay will process the refund within 5-7 business days
- Also cancel your subscription immediately (using the method for your signup channel) to stop future auto-renewals
Common mistakes people make when cancelling
Cancellation can go wrong, and most mistakes are frustratingly avoidable. Stopee has seen thousands of subscribers struggle with these errors-you can avoid them.
Mistake 1: cancelling on the wrong platform
If you subscribed through the App Store but try to cancel via email, Next Vacay cannot help you. Your subscription exists in Apple's system, not theirs. Always cancel where you signed up. Double-check your receipt if you're unsure which platform you used.
Mistake 2: not cancelling before the trial ends
This is the most expensive mistake. If you forget to cancel before day 30 of your trial, you'll be charged the full annual fee. Set a phone reminder for day 28 of your trial to cancel in time.
Mistake 3: assuming email is enough for app store subscriptions
If you subscribed via App Store or Google Play, emailing Next Vacay's help address will not cancel your subscription. Only the app store itself can do that. Emailing creates a false sense of security and you'll still be charged.
Mistake 4: not keeping proof of cancellation
If you cancel and are still charged, you need evidence that you attempted to cancel. Always take screenshots of app store cancellation confirmations or keep copies of your cancellation emails. Stopee recommends saving these for at least 3 months after cancellation.
Mistake 5: missing the refund windows
The 6-month and 14-day refund windows are hard deadlines. If you ask for your money back on day 181 or day 15, you may not qualify. Calendar these dates immediately after signup.
How to escalate if next vacay refuses to cancel or refund
If Next Vacay ignores your cancellation request or denies your refund without valid reason, you have consumer protections in Singapore.
Step 1: document everything
Keep all emails, screenshots, receipts, and payment records. Write down dates and times of every contact attempt.
Step 2: send a final written demand
Send one more email to help@nextvacay.com with the subject "Final Notice: Refund Claim" and state clearly that you expect a response within 5 business days. Keep a copy.
Step 3: contact the consumers association of singapore (CASE)
CASE (www.case.org.sg) helps resolve disputes between consumers and companies. You can lodge a complaint online or call them. They will contact Next Vacay on your behalf and mediate. This is free and highly effective.
Step 4: dispute the charge with your bank
If Next Vacay still refuses to refund you, you can open a dispute with your bank or credit card company. Provide them with your cancellation proof and refund request emails. Your bank can reverse the charge if it's within the dispute window (usually 90 days from the charge date).
Checklist before you cancel next vacay
Use this checklist to ensure you cancel correctly and don't miss any refund deadlines.
| Task | What to do | Status |
|---|---|---|
| Find your signup method | Check your receipt or app store account to confirm where you subscribed (web, App Store, or Google Play) | [ ] Done |
| Note your trial end date | Check your signup confirmation email for the exact date your 30-day trial expires | [ ] Done |
| Note your renewal date | If already charged, mark down when your next annual charge is due | [ ] Done |
| Gather proof of payment | Screenshot or save your bank statement, receipt, or app store transaction showing the charge | [ ] Done |
| Cancel using the correct method | Follow the steps for your signup platform (web email, App Store, or Google Play) | [ ] Done |
| Screenshot confirmation | Save proof of your cancellation for 3 months | [ ] Done |
Should you keep or cancel next vacay?
Before you cancel, ask yourself if the service is worth keeping. Here's a quick comparison.
| Keep Next Vacay if... | Cancel Next Vacay if... |
|---|---|
| You book flights 4+ times per year from the same city | You rarely travel or have only booked once in the last year |
| The alerts match your actual travel dates and budgets | Most alerts are for destinations you'll never visit |
| You've found and booked at least one deal through Next Vacay | You scroll past the emails or the deals are always sold out |
| You prefer email alerts over manually checking flight sites | You use free comparison tools like Skyscanner or Kayak instead |
| You have time to act on deals within hours | You don't have time to book flights on short notice |
| The $33.75/year cost saves you more than that on fares | You've never saved more than $33.75 on a single flight |
Contact next vacay to cancel your subscription
Here's where to send your cancellation or refund request if you subscribed directly via Next Vacay's website.
Email your cancellation notice to help@nextvacay.com. Include your full name, subscription email, the charge date, and your request. Expect a reply within 2-3 business days.
Postal address
If email doesn't work, you can send a written cancellation notice by post. Address your letter to:
Next Vacay
[Registered postal address on file with ACRA]
Singapore
Warning: A Singapore-specific mailing address is not publicly listed. Email help@nextvacay.com is your fastest option. If you must send post, include a signed letter with all your details, your cancellation email as a PDF, and send it by registered mail so you have proof of delivery.
Get expert help cancelling with stopee
Cancelling subscriptions should be simple, but companies often make it hard. Stopee (stopee.com) helps you navigate these situations with step-by-step guides, refund tracking, and escalation support. Stopee has helped thousands of consumers cancel subscriptions and recover their money-you can find templates, timelines, and escalation paths for Next Vacay and hundreds of other services on the Stopee platform.
If Next Vacay ignores your cancellation request or refuses your refund claim, Stopee provides you with the evidence and leverage to escalate to CASE or your bank. Don't let forgotten subscriptions drain your account. Use Stopee to take control of your subscriptions today.