Manage Plaud

How to cancel plaud and understand your consumer rights in singapore

What is plaud

Plaud is an AI-powered ecosystem of wearable recorders and mobile applications that capture audio, transcribe conversations in real time, and generate summaries of meetings, lectures, and personal notes. The platform operates across iOS, Android, and web, paired with hardware devices like the Note and NotePin models that handle the recording and initial processing.

You purchase Plaud in two ways: as a one-time hardware device (S$199-S$259), or as a subscription service that adds transcription minutes, advanced AI summarization, and cloud features to your existing account. The subscription tiers range from S$24.98 monthly (Pro) to S$39.98 monthly (Unlimited), and you can also commit annually for a discount.

Key features of plaud

Real-time transcription with speaker labeling sits at the core, so you capture who said what during a meeting. AI-powered summarization condensates long conversations into bullet points, and cloud sync keeps your notes accessible across all your devices. Multi-language support lets you transcribe content in different languages, while templates and custom highlighting (on the Pro device) help you organize and extract insights faster.

Who should use plaud

Professionals attending frequent meetings, students sitting through lectures, researchers conducting interviews, and content creators recording material all benefit from Plaud's automated transcription and note-taking. If you rely on manual note-taking or struggle to keep up during fast-paced conversations, Plaud reduces that cognitive load significantly.

Why you might want to cancel plaud

Cancellation becomes the right choice for several practical reasons. You might find that the monthly transcription quota on the Pro plan (1,200 minutes) exceeds your actual usage, making the Unlimited plan wasteful. Alternatively, you may have switched to a competitor's service, completed a project that required intensive transcription, or discovered that the subscription cost no longer aligns with your budget.

At Stopee, we recognize that subscriptions often slip into "set and forget" mode-you sign up for a trial, genuinely use the service for a month, then realize three months later that you are still being charged. If that sounds familiar, this guide walks you through cancellation step by step and shows you how to recover unused fees under Singapore consumer law.

Common reasons subscribers cancel

• Unused transcription minutes accumulate each month.
• The service overlaps with your workplace's existing transcription tool.
• Trial period ended and you forgot to cancel before the first charge.
• Upgrade from free tier to paid plan was not as valuable as expected.
• Device hardware stopped working or was replaced.

Pricing and subscription plans for plaud

Plaud offers hardware devices as one-time purchases and subscription layers that unlock additional transcription minutes and AI features. Understanding both helps you decide whether to cancel, downgrade, or switch plans.

How subscription costs add up

If you sign up for the Pro plan monthly, you pay S$24.98 every 30 days. Over a year, that totals S$299.76. If you commit to an annual plan upfront, you pay roughly S$250-a 16 percent saving. Many users choose monthly flexibility, then forget to cancel and end up paying for months they do not use. Stopee helps you identify whether you are in that situation and recover those funds.

How to cancel plaud on different platforms

Plaud subscriptions are tied to the platform where you signed up: the App Store (iOS), Google Play (Android), the official website (Stripe), or sometimes a combination. You must cancel through the same channel you used to subscribe, or your cancellation may not take effect. Let us walk through each method with precision.

Cancel plaud on iOS (App store)

1. Open the App Store on your iPhone or iPad.
2. Tap your account icon in the bottom-right corner.
3. Select Subscriptions from the menu.
4. Find and tap Plaud in your active subscriptions list.
   • If you see multiple subscriptions from Plaud (e.g., different billing cycles), cancel each one individually.
5. Tap Cancel Subscription.
   • You will be asked to confirm and shown the cancellation date (usually the end of your current billing period).
6. Confirm your cancellation by tapping the final confirmation button.

Pro tip: After cancellation, open the Plaud app to verify that the subscription status shows "Cancelled" or "Expires on [date]". Screenshots of this confirmation protect you if a charge appears later.

Warning: Deleting the Plaud app does not cancel your subscription. You must follow these steps in the App Store, or your charge will continue.

Cancel plaud on android (Google play)

1. Open Google Play Store on your Android device.
2. Tap your account icon (usually in the top-right corner).
3. Select Payments & subscriptions.
4. Tap Subscriptions.
   • You will see all active subscriptions here.
5. Find Plaud and tap it.
6. Select Cancel Subscription.
   • Google may offer you a retention discount or prompt to pause the subscription instead of cancelling outright.
7. Confirm your cancellation; Google will show you the final billing date.

Pro tip: Google Play sometimes sends a confirmation email within 24 hours. Check your email inbox and spam folder for proof of cancellation.

Cancel plaud on web (Stripe or official website)

1. Visit the official Plaud website and log into your account.
2. Navigate to Account Settings or Billing (usually in a menu under your profile name).
3. Locate the Subscriptions or Active Plans section.
   • If Plaud uses Stripe for billing, you may see a link to "Manage billing" that redirects you to Stripe.
4. Select the subscription you want to cancel (particularly important if you have both monthly and annual plans active).
5. Click Cancel Subscription or Delete Plan.
6. Confirm the cancellation request.

Pro tip: If the website billing interface is confusing, contact Plaud support via email or in-app chat before cancelling. They can confirm whether you have multiple subscriptions and which one covers your current billing cycle.

Warning: Some services allow you to "pause" a subscription instead of cancelling. Pausing is a temporary halt; you will restart automatically after the pause ends. If you want to cancel permanently, select Cancel, not Pause.

What happens after you cancel plaud

Cancellation is not immediate termination-you retain access until your current billing period ends. Once that date passes, your account downgrades to a free tier (if available) or you lose access to premium features entirely. Understanding this timeline protects you from unexpected access loss and lets you plan accordingly.

Access and usage after cancellation

Your cancellation typically takes effect at the end of your current billing period. If you are charged on the 15th and you cancel on the 10th, you remain a paying subscriber until the 15th of next month. During this grace period, your account functions normally-you can transcribe, summarize, and use all features you paid for.

On the cancellation date, your access changes. If Plaud offers a free plan, you drop into the free tier (usually with limited transcription minutes per month). If Plaud does not offer a free option, you lose the ability to transcribe and summarize entirely, though your historical recordings and notes remain archived in your account.

Your data and account after cancellation

Plaud retains your transcripts, recordings, summaries, and account information indefinitely, unless you request full deletion. You can log back into your account anytime to download your data or retrieve past transcriptions. However, premium features like advanced summarization or multi-language transcription will not work once your subscription lapses.

If you want to delete everything-account, recordings, transcripts, all history-you must request account deletion explicitly through Plaud support. Cancellation alone does not erase your data. At Stopee, we recommend requesting deletion only if you are certain you will not need your archive later, because deletion is usually permanent.

Refunds and your right to your money back

Singapore consumer protection law gives you a clear right to refunds under specific conditions. Plaud is a digital service, and the Consumer Protection (Fair Trading) Act applies. You deserve to understand when you qualify for a refund and how to claim it.

Refund eligibility and timelines

You are eligible for a refund if you cancel within 14 days of your first charge and the service has not been substantially used. Plaud specifically states that refunds apply to subscriptions purchased directly via their website (Stripe billing) within this window. The company processes approved refunds within 5 to 10 business days, crediting your original payment method.

If you are beyond 14 days but have a legitimate complaint-for example, the service genuinely did not work, or you were charged after cancellation-you retain the right to dispute the charge with your bank or payment provider under Singapore law. Stopee has helped thousands of consumers recover unauthorized charges through this escalation path.

Refunds by platform

• App Store (iOS): Apple handles all refunds independently. Plaud cannot issue refunds for App Store purchases. To request a refund, go to App Store → Account → Purchase History, find Plaud, tap the three dots, and select Report a Problem. Apple processes requests within 5 to 15 business days.
• Google Play (Android): Similar to Apple, Google manages refunds. Open Google Play → Account → Payments and subscriptions → Subscriptions → Plaud → Report an issue. Google will prompt you to choose a reason (e.g., "did not work as expected") and decide whether to refund automatically.
• Official website (Stripe): Submit a refund request through Plaud's support channel with your order number, email, and reason. Plaud reviews and approves within 3 to 5 business days, then processes the refund within 5 to 10 business days.

Pro tip: If Plaud or the app store rejects your refund request, escalate to your bank or card issuer as a "chargeback" or "dispute". You have up to 120 days from the charge date to file a dispute under most credit card agreements.

When refunds are not available

Refunds do not apply if you activated the subscription (meaning you used the service meaningfully, not just logged in), the request arrives more than 14 days after your first charge, or you purchased from an unauthorized reseller. Activation is subjective-transcribing even one conversation or downloading one summary counts as use, so the 14-day window is truly a trial period, not a full cancellation grace period.

Warning: Some users believe that unused transcription minutes qualify them for a refund. They do not. The 14-day refund period is based on time from purchase, not on whether you consumed your monthly quota. If you buy the Unlimited plan, use 10 minutes of transcription, then request a refund on day 15, Plaud will likely refuse because you activated the service.

Your consumer rights under singapore law

The Consumer Protection (Fair Trading) Act protects you against unfair trading practices and deceptive billing. Plaud operates in Singapore, so these rights apply to you regardless of where the company is headquartered.

Your key rights

• Right to clear terms: Plaud must disclose subscription costs, billing dates, and cancellation instructions clearly before you sign up. If these are buried in a 50-page terms document or hidden behind confusing UI, you have grounds to complain.
• Right to cancel easily: Cancellation must be as simple as signup. If Plaud makes cancellation deliberately hard-no visible cancel button, requiring a phone call with hold times, or forcing you through multiple confirmation screens-that violates fair trading principles.
• Right to refunds for failures: If Plaud's service fails significantly (e.g., transcription stops working, the app crashes repeatedly), you can claim a refund even after 14 days if the failure is material enough.
• Right to dispute charges: If you are charged after cancellation, that is an illegal charge under Singapore law. You can dispute it via your bank and demand a refund.

How to escalate if plaud refuses

If Plaud declines your refund request or does not respond within 14 days, contact the CASE (Consumers Association of Singapore). CASE is the official consumer watchdog and can mediate disputes at no cost to you. File a complaint at www.case.org.sg or call 6100 0315. Provide your order confirmation, proof of cancellation, and screenshots of the denial.

Stopee recommends keeping all email correspondence and screenshots of your billing history. When you contact CASE, attach these documents. CASE has successfully resolved thousands of unfair billing cases and carries weight with companies like Plaud.

Common mistakes when cancelling plaud

Cancellation sounds simple, but users stumble on predictable pitfalls that cost them money. Here are the traps Stopee sees most often-avoid them and protect your wallet.

Mistake 1: cancelling only the app, not the subscription

Deleting Plaud from your phone does not cancel the subscription. Your device deletes the app, but Plaud's servers continue billing your payment method every month. Reinstall the app weeks later and you see months of phantom charges. Always cancel through the App Store, Google Play, or the website-not just by deleting the app.

Mistake 2: cancelling on the wrong platform

If you subscribed via the App Store, cancelling through Google Play does nothing. Your iOS subscription keeps charging. Plaud does not automatically sync cancellations across platforms. If you have multiple subscriptions (e.g., one via iOS and one via Stripe), you must cancel each one separately. Check all three: App Store, Google Play, and the official website.

Mistake 3: missing the end-of-billing-period date

You cancel on day 5 of your 30-day cycle, confident you will not be charged. Then you see a charge on day 30 because you cancelled too late to stop the automatic renewal. The charge processes seconds before your cancellation took effect. Always cancel within the first week of your cycle to ensure the cancellation applies to the next billing date.

Mistake 4: assuming trial periods auto-cancel

Plaud often offers free trials (usually 7 to 14 days). Many users believe that if they do nothing, the trial expires and they drop back to a free plan. Instead, Plaud converts the trial to a paid subscription and starts charging. You must actively cancel before the trial ends, not during or after.

Mistake 5: not keeping cancellation proof

You cancel, feel relieved, then two months later a charge appears. You contact your bank, but without a screenshot of the cancellation confirmation, your bank cannot clearly verify that you actually cancelled. Take a photo of the cancellation screen and email it to yourself immediately. Save the confirmation email Plaud sends. Stopee emphasizes this: proof is your shield against disputes.

Checklist for cancelling plaud safely

Use this checklist before, during, and after cancellation to ensure nothing slips through the cracks.

• Identify which platform(s) you subscribed to: App Store, Google Play, or official website (or multiple).
• Log into each platform and locate your active Plaud subscription.
• Note your current billing date and the end date of your billing period.
• Note the refund eligibility window (14 days from first charge) and whether you fall within it.
• Cancel each subscription following the platform-specific steps above.
• Take a screenshot of the cancellation confirmation page immediately.
• Forward the screenshot to your personal email as backup.
• Wait 24 to 48 hours and check your email for confirmation from the app store or Plaud.
• Log back into the app one week later to confirm the subscription no longer appears as active.
• If charged after your confirmed cancellation date, escalate to your bank within 60 days.
• If you are within the 14-day refund window, submit a refund request with order confirmation and cancellation screenshot.
• Document all communication with Plaud support-dates, times, names of agents, and responses.

How to contact plaud for support

If you run into issues during cancellation or need to discuss your account, Plaud offers support through multiple channels. The company maintains offices in Singapore, with registered presence documented for consumer protection purposes.

Plaud contact information

Official registered address (Singapore): PLAUD PTE. LTD., 10 Anson Road, #25-05 International Plaza, Singapore 079903.

Operational office: 51 Bras Basah Road, #01-21 Lazada One, Singapore (co-working location).

You can reach Plaud through in-app support chat, email (typically support@plaud.com or a variants), or their official website contact form. When contacting them about cancellation, reference your subscription ID, billing email, and the charge date. Attach screenshots of the charged amount and your cancellation request.

Pro tip: If Plaud support is slow, escalate to CASE or your bank's dispute team. Do not wait more than 30 days to escalate-many charge-back windows close after that.

Should you cancel, pause, or downgrade instead

Before you cancel permanently, consider whether pausing or downgrading better fits your situation. Each option has trade-offs worth weighing.

If you use Plaud sporadically, downgrading or pausing is smarter than cancelling outright. You avoid the administrative friction of re-subscribing later and keep your account history intact. Stopee recommends testing the free tier first if it exists-sometimes light functionality is all you actually need.

Final thoughts: take control of your subscriptions now

Plaud is a powerful tool for capturing and transcribing information, but like all subscriptions, it only delivers value if you actively use it. If you are not transcribing regularly or your needs have changed, cancelling is the financially responsible move. Singapore consumer law is on your side: you have the right to clear terms, easy cancellation, and refunds under specific conditions.

The steps in this guide are straightforward-identify your platform, navigate to subscriptions, cancel, and save proof. The hard part is remembering to actually do it before another charge appears. Stopee has helped thousands of consumers cancel subscriptions they forgot about, recover refunds for unused months, and regain control of their digital spending. Use this guide to cancel Plaud with confidence, and do not hesitate to escalate to CASE or your bank if you encounter resistance.

Your money is yours. Take back control today with Stopee as your guide.