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How to cancel plink in singapore: your complete step-by-step guide

What is plink and who should consider cancelling

Plink is a rewards platform that lets you earn points through gameplay, surveys, shopping and other activities, then redeem them for gift cards and merchandise. The service operates in two main ways: as a free consumer rewards program and as paid subscription apps like PLinkVPN. Understanding which version you use matters, because each has different cancellation rules.

You might be here because you signed up through your phone's app store, enrolled via a merchant partner, or subscribed to one of Plink's premium services. Whatever brought you here, Stopee is here to walk you through the exact steps to cancel without friction or surprise fees.

Why people cancel plink

Common reasons for cancellation include: you've stopped using the app, you're unhappy with reward redemption options, the points system no longer aligns with your spending habits, or you've found a better rewards program elsewhere. Some users cancel because they accidentally subscribed to a paid plan and want to return to the free version. Others simply want to declutter their app subscriptions and recurring charges.

Is cancellation free?

Yes. Plink charges no cancellation fee, regardless of whether you're cancelling through Google Play, the App Store, or the Plink program directly. You won't face penalties for leaving early, though refund eligibility depends on your plan type and how long ago you subscribed.

Plink pricing and plan options in singapore

Before you cancel, it helps to understand what you're paying for, especially if you're considering a downgrade instead of full cancellation.

Current pricing on app stores (SGD)

Pricing varies slightly between the Apple App Store and Google Play Store, and may change without notice. Always check your subscription details in your device settings before cancelling, so you know exactly what you're being charged.

Your consumer rights under singapore law

Stopee believes you deserve to understand your legal protections when cancelling digital services in Singapore.

Consumer protection (Fair trading) act protections

Under Singapore's Consumer Protection (Fair Trading) Act (CPFTA), you have the right to cancel certain contracts within a reasonable timeframe if the service was sold unfairly or with misleading information. If Plink failed to clearly disclose billing terms or charged you without proper consent, you may have grounds to dispute the charge through your bank or the app store.

Digital goods and online services don't qualify for the standard 14-day cooling-off period that applies to physical goods, but you retain rights if:

• You were not given clear information about billing before purchase
• The service was marketed misleadingly or the features don't match the description
• You cancelled within the merchant or app store's refund window

App store and google play protections

Both the Apple App Store and Google Play Store allow refund requests within specific timeframes (typically 14-48 hours of purchase for first-time requests). If Plink's cancellation process fails or you believe you were charged unfairly, you can request a refund directly through your device's app store before pursuing other channels.

Escalation pathway if plink refuses

If Plink does not respond to your cancellation request within 7 business days, or if you believe you've been unfairly charged, you can escalate to the Consumers Association of Singapore (CASE) or lodge a complaint with the Competition and Consumer Commission of Singapore (CCCS). Stopee recommends keeping records of all communication with Plink, including email receipts and screenshots of your account and billing history.

How to cancel plink on android devices

If you subscribed to Plink through Google Play, follow these steps to stop automatic billing immediately.

Step-by-step cancellation on google play

1. Open the Google Play Store app on your Android phone or tablet.
   • If you don't see it on your home screen, swipe up to access your app drawer and search for "Google Play Store".
2. Tap the menu icon (three horizontal lines) in the top-left corner.
   • This opens your account menu and app management options.
3. Select "Subscriptions" from the menu.
   • You'll see a list of all active subscriptions tied to your Google account.
4. Find and tap the Plink subscription (or PLinkVPN, depending on which you're cancelling).
   • Read the plan details to confirm this is the correct subscription.
5. Tap "Cancel subscription" and confirm your choice.
   • Google Play will ask you why you're cancelling (optional feedback). You can skip this or leave a comment.
6. Confirm the cancellation date.
   • Your subscription will remain active until the end of your current billing period. After that date, you won't be charged again.

Pro tip: Take a screenshot of your cancellation confirmation. You'll want proof of this action if you're later charged by mistake.

Warning: Uninstalling the app does NOT cancel your subscription. You must complete the steps above through Google Play to stop billing.

How to cancel plink on iOS devices

If you subscribed through the Apple App Store, use your device's Settings app to cancel without opening Plink itself.

Step-by-step cancellation on app store

1. Open Settings on your iPhone or iPad.
   • Look for the grey gear icon on your home screen or in your app library.
2. Tap your name or Apple ID at the top of the Settings menu.
   • This opens your Apple account details and subscription management.
3. Select "Subscriptions".
   • You'll see all active and expired subscriptions associated with your Apple ID.
4. Find Plink (or PLinkVPN) in the list and tap it.
   • Review the plan details, renewal date and amount you're being charged.
5. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple will ask if you want to keep using the service until the end of your current period (you do).
6. Confirm you want to cancel by tapping again when prompted.
   • You'll receive an email confirmation from Apple within minutes.

Pro tip: Check the "Renewal date" field to know exactly when your final charge will occur. You'll have access to paid features until that date.

Warning: If you see "Expires" instead of a renewal date, your subscription may have already lapsed. Check your App Store purchase history to confirm no recent charges occurred.

How to cancel plink via the web or direct contact

If you enrolled in Plink's rewards program through a merchant partner, Facebook-linked card program, or don't have an app store subscription, you'll cancel by email.

Step-by-step cancellation for plink program members

1. Gather the following information about your account:
   • Your full name (as registered)
   • Postal address (your residential or registered address)
   • Phone number (the one linked to your account)
   • Account email address
   • Your Plink user ID or account number (if you have it)
2. Draft an email to info@plink.ai with the subject line "Cancellation Request".
   • Keep the message brief: state that you want to cancel your Plink account effective immediately.
3. Include all the information from step 1 in the email body.
   • Double-check spelling and accuracy, especially your email address, so Plink can contact you with confirmation.
4. Send the email and wait for a response.
   • Plink processes cancellation requests within 7 business days (Monday-Friday, excluding Singapore public holidays).
5. Look for a confirmation email from Plink.
   • Keep this email as proof of your cancellation request.

Pro tip: Send your cancellation email early in the week (Monday or Tuesday) to ensure it's processed before the next billing cycle. Keep a copy of your sent email as well as Plink's response.

Warning: Plink takes up to 7 business days to process cancellations. If you're charged again during this period, contact your bank immediately to dispute the transaction, then follow up with Plink for a refund.

Refunds and what happens after cancellation

Cancelling stops future charges, but your refund eligibility depends on your subscription type and how long ago you enrolled.

Refunds for app store subscriptions

If you subscribed through Google Play or the Apple App Store, you'll almost never receive a refund for past months or weeks, because digital services don't qualify for automatic refunds in Singapore. However, you have one exception: if you purchased by mistake or believe the charge was unauthorized, you can request a refund directly from the app store within 48 hours of the original charge. Stopee strongly recommends doing this before contacting Plink.

To request an app store refund:

• Apple App Store: Visit reportaproblem.apple.com, log in, find the charge, and select "Request a refund".
• Google Play: Open Google Play, tap your profile picture, select "Payments and subscriptions," then "Purchase history," find the charge, and tap "Report a problem".

Refunds for merchant subscriptions

If you subscribed to a Plink merchant partnership or premium program, you qualify for a full refund only if you cancel within 3 business days of enrollment. The 3-day window excludes Sundays and public holidays. After the 3-day period expires, Plink offers no prorated or partial refunds, regardless of how long you used the service.

To claim this refund, email connect@plink.ai within 3 business days with your full name, account details and the date you enrolled. Include your merchant subscription plan name in the subject line.

What happens to your points and account data

Cancelling your subscription does NOT automatically delete your account or erase your earned points. Your points remain in your account until you spend them or request account removal. If you want to close your account entirely and have your personal data deleted, email info@plink.ai and request full account deletion. This process typically takes 7 business days and is permanent.

Pro tip: Redeem any remaining points before requesting full account deletion, since deletion erases all points and you won't be able to recover them.

Access and service after you cancel

Cancelling feels abrupt, but you'll retain access to Plink for the remainder of your current billing period.

Service continuation after cancellation

Once you cancel through Google Play, the App Store, or Plink directly, you keep full access to all features and earned rewards until the end of your paid period. If you paid for a monthly subscription on the 15th of the month, you'll have access until the 14th of the next month. You won't be charged when your paid period expires.

Downgrading instead of cancelling

If you like Plink but want to save money, consider downgrading instead of cancelling. You can switch from a paid plan (like PLinkVPN annual) to the free Plink rewards program while keeping your existing account and points. To downgrade, cancel your paid subscription through your app store-your account will automatically revert to the free tier without losing your data.

Common cancellation mistakes and how to avoid them

Cancelling subscriptions can feel stressful, especially when you're unsure if you're doing it correctly or if surprise charges might follow. Here's what Stopee sees go wrong most often, and how you can sidestep these traps.

Mistake 1: deleting the app instead of cancelling the subscription

This is the most common error. Uninstalling Plink from your phone does absolutely nothing to stop billing. Your subscription remains active, and you'll continue to be charged monthly or annually until you cancel through your app store or email Plink directly. Always cancel first, then delete the app if you want.

Mistake 2: waiting too long to cancel merchant subscriptions

Plink's merchant subscriptions come with a strict 3-business-day refund window. Miss this window by even one day, and you forfeit your right to a refund. If you enrolled in a merchant plan and changed your mind, email connect@plink.ai immediately-don't wait for a response to other inquiries.

Mistake 3: not keeping proof of your cancellation request

If you cancel by email, save the confirmation message. If you cancel through Google Play or the App Store, take a screenshot. Stopee has helped thousands of consumers resolve billing disputes simply by providing clear proof they cancelled on time. Without documentation, you'll have a harder time disputing unexpected charges.

Mistake 4: ignoring a cancellation confirmation email

After you cancel, look for an email from Plink or your app store. This email confirms the cancellation is recorded and tells you your final access date. If you don't receive a confirmation within 24 hours, follow up by email or through your app store's support channel.

Checklist for cancelling plink successfully

When to contact stopee and escalation options

Stopee provides guidance on cancellation at stopee.com, where you'll find detailed instructions for hundreds of subscription services. If Plink doesn't respond within 7 business days or refuses to process your cancellation, escalate through these channels.

Direct escalation to plink

Email info@plink.ai with the subject line "Escalation: Cancellation Not Processed." Include your original cancellation request, the date you sent it, and a copy of any confirmations from your app store. Request a response within 3 business days.

Escalation to app store support

If Plink doesn't refund you or stops responding, contact your app store directly:

• Apple App Store: Visit support.apple.com or use the "Report a Problem" feature on reportaproblem.apple.com.
• Google Play: Open the app, go to Settings, select "Help & feedback," and submit a complaint about unauthorized charges.

Escalation to singapore consumer authorities

If you believe Plink has behaved unfairly and will not resolve your complaint:

• CASE (Consumers Association of Singapore): File a complaint at case.org.sg or call 6100 0315.
• CCCS (Competition and Consumer Commission of Singapore): Lodge a complaint at cccs.gov.sg for breaches of the Consumer Protection (Fair Trading) Act.

Both organisations can investigate and may negotiate a resolution on your behalf at no cost to you.

Plink contact details and mailing address

Keep these contact details for reference if you need to reach Plink after cancellation.

Email contacts

General customer support and cancellation (consumer): info@plink.ai

Merchant subscriptions: connect@plink.ai

Processing time: Up to 7 business days (Monday-Friday, excluding Singapore public holidays)

Registered business address

Production Link Pte Ltd

Singapore

Note: Plink does not list a specific mailing address on its website. For postal correspondence, use the email addresses above and request written confirmation. Stopee recommends email for all cancellation requests, as it creates a documented record and ensures faster processing than postal mail.

Final thoughts: your path forward

Cancelling Plink takes just minutes, whether you're on Android, iOS, or need to contact Plink by email. The service charges no cancellation fee, and your legal rights in Singapore protect you if the company tries to pressure you into staying or refuses to process your request. Stopee has helped thousands of consumers cancel subscriptions cleanly and confidently, and your cancellation deserves the same care and clarity.

Follow the steps for your device, keep your confirmation email, and rest assured that you're in control of your subscriptions. If Plink doesn't respond within 7 business days or you encounter unexpected charges, escalate to your app store or to CASE. You have rights, and Stopee is here to remind you that cancelling should be easy and free.