Manage Radish

How to cancel radish and recover your coins in singapore

What is radish and why you might want to cancel

Radish is a mobile-first storytelling platform that delivers serialized fiction across romance, fantasy, sci-fi and other genres in bite-sized chapters you read on your phone. You unlock premium episodes using coins or a subscription, and everything happens through the iOS App Store or Google Play Store rather than a dedicated website. Stopping your Radish subscription is straightforward once you know which platform you use-but the process differs significantly between iPhone and Android, and Stopee is here to walk you through every step.

How radish subscriptions and purchases work

You purchase coins or subscribe through Apple or Google's payment systems, not directly from Radish. This means Radish itself does not process cancellations; the app store does. Your subscription auto-renews on a cycle set by whichever platform you use, and you keep premium access until the billing period ends even after you cancel. Understanding this structure is the first step to cancelling without surprises.

When cancellation makes sense

You might cancel because the monthly charge (typically SGD $4-8 depending on your tier) no longer fits your reading habits, you have accumulated unused coins, or you prefer reading free content. If Radish sunsets or closes its app entirely, cancelling prevents charges for a service you cannot access. Stopee recommends cancelling immediately if you notice a charge you did not authorize.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase digital content and subscriptions. Under this law, traders must provide accurate information about recurring charges and make cancellation easy and free.

What the law says about subscriptions

You have the right to cancel a subscription without penalty before the next billing cycle. The trader-in this case, Apple or Google on behalf of Radish-must confirm your cancellation within a reasonable timeframe. If you are charged after cancelling, you can dispute the charge with your bank or payment provider and request a chargeback.

Your right to a refund

While Radish's terms state that coin purchases and content are generally non-refundable, consumer law in Singapore may override this if the service becomes unavailable, you cancel within a cooling-off window, or the company breaches its duties. If Radish's app sunset makes your coins or unlocked content inaccessible, you have grounds to claim a refund through the Consumer Protection (Fair Trading) Act or directly from Apple and Google.

How to cancel radish on iPhone (App store)

If you subscribed on iPhone, you manage the cancellation entirely through Apple's App Store settings, not through Radish itself. Follow these precise steps to stop your auto-renewal.

1. Open the App Store app on your iPhone and tap the profile icon in the top right corner.
   • You will see your Apple ID profile menu.
2. Tap "Subscriptions" from the menu options.
   • All active and recently expired subscriptions appear here.
3. Find and tap "Radish" in the subscriptions list.
   • The app displays your renewal date and subscription tier.
4. Tap "Cancel Subscription" at the bottom of the screen.
   • Apple asks for confirmation of your cancellation reason (optional).
5. Confirm the cancellation when prompted.
   • You receive an on-screen confirmation immediately.
   • Apple sends a confirmation email to your registered Apple ID account within minutes.
6. Verify cancellation by returning to Subscriptions and confirming Radish no longer appears as active.
   • You keep premium access until the current billing period ends.

Pro tip: Take a screenshot of your confirmation screen. If Apple charges you again, you have proof of cancellation to show your bank or Apple Support.

Warning: Deleting the Radish app does not cancel your subscription. You must use the App Store cancellation method, or auto-renewal continues and you will be charged.

How to cancel radish on android (Google play)

Android users manage Radish subscriptions through Google Play Store settings. The process mirrors iPhone but uses Google's interface instead of Apple's.

1. Open the Google Play Store app on your Android phone and tap the menu icon (three horizontal lines) in the top left.
   • The menu slides in from the left side.
2. Tap "Subscriptions" in the menu.
   • Google displays all your active subscriptions.
3. Select "Radish" from the subscriptions list.
   • You see your subscription details, renewal date, and price.
4. Tap "Cancel subscription" at the bottom of the screen.
   • Google may ask why you are cancelling (optional feedback).
5. Confirm your cancellation when Google prompts you.
   • You receive instant on-screen confirmation.
   • Google sends a confirmation email within minutes.
6. Check your subscriptions list again to confirm Radish is marked as "Cancelled" or no longer appears.
   • Premium access remains active through the end of your current billing cycle.

Pro tip: If you lose access to premium chapters immediately after cancelling (which should not happen), screenshot the error and contact Radish support with your cancellation confirmation number from Google Play.

Warning: Uninstalling the Radish app from your phone does not stop auto-renewal. You must cancel through Google Play Store settings, or charges will continue monthly.

What happens to your coins and content after cancellation

Cancelling ends future charges, but your access and coin balance change in specific ways you should understand before you confirm.

Your premium access timeline

You retain access to all premium chapters and features until the end of your current billing period. If you cancel mid-cycle on 15 April and your renewal date is 30 April, you read premium content free until 30 April. On 1 May, your access reverts to free-tier only and you cannot unlock new chapters with coins unless you resubscribe. Stopee recommends cancelling only after you finish any stories you want to complete within the current cycle.

Your coin balance after cancellation

Unused coins remain in your account after cancellation and do not disappear immediately. However, Radish's terms allow coins to expire at the end of your billing period or if the app is discontinued. If Radish sunsets its service, your coins may become permanently inaccessible with no refund option. Check your coin balance today and spend them on chapters before they expire, especially if you plan to cancel.

Your reading history and account

Cancelling a subscription does not delete your Radish account, reading history, or bookmarks. You can reactivate your subscription anytime and resume where you left off. If you want to permanently delete your account and all associated data, contact Radish support through their help centre and request account deletion. Stopee notes that support response times typically range from 24 to 72 hours.

Refund policy and how to claim money back

Radish's official position is that coins and content purchases are final and non-refundable except where law requires otherwise. However, Singapore consumer protections give you leverage in several scenarios.

When radish will not refund you

If you simply changed your mind about reading on Radish, or your subscription renewal charged you because you forgot to cancel, Radish will not refund the charge directly. The company considers these user choices. However, you can request a refund through Apple or Google, and they honour refund requests within 14 to 48 hours if you act quickly after a charge.

When you can claim a refund

You have strong grounds for a refund if: Radish discontinues or sunsets its app, making your coins and unlocked content inaccessible; you were charged after you cancelled but before your refund confirmation processed; the company misrepresented features or content availability; or you are a minor and the charge occurred without parental consent. Under the Consumer Protection (Fair Trading) Act, the trader must refund you if the service fails to deliver what was advertised.

How to request a refund through apple or google

Open the App Store or Google Play Store, navigate to your account and subscription history, find the Radish charge, and tap "Report a Problem" or "Get Help." Explain your reason-app discontinuation, service quality issue, or accidental charge-and Apple or Google will review within 48 hours. Stopee recommends including a screenshot of the app sunset notice if Radish announced it was closing. Most refund requests succeed on the first attempt if you provide clear evidence.

Radish pricing and subscription tiers

Radish subscriptions vary by region and promotion, but typical pricing in Singapore runs from SGD $4.99 to SGD $9.99 monthly for different content unlocking levels. The table below shows typical subscription options available to Singapore users.

Most Singapore users find that cancelling the paid tier and reading free chapters only saves SGD $4.99 to $9.99 monthly. If you read fewer than two stories per month, the free tier is sufficient. Stopee helps you identify whether your subscription genuinely adds value or simply auto-renews out of habit.

Common mistakes to avoid when cancelling radish

Many readers think they have cancelled only to be charged again the following month. Understanding these mistakes helps you cancel cleanly without confusion.

Mistake one: deleting the app instead of cancelling the subscription

Your phone storage is not your bank statement. Removing Radish from your home screen does nothing to stop auto-renewal because the subscription lives in Apple or Google's records, not on your device. You must cancel within the App Store or Google Play Store settings, not by uninstalling. Stopee recommends cancelling through your account settings before uninstalling, so you have proof if a charge disputes arises later.

Mistake two: assuming free content stops auto-renewal

Some readers think reading only free chapters after cancelling is how you cancel. It is not. You must actively stop the subscription in the app store, or auto-renewal continues and you are charged on schedule even if you never open Radish again. The free tier is separate from any paid subscription.

Mistake three: not checking your confirmation email

Apple and Google send cancellation confirmations, but these emails sometimes land in spam or promotions folders. Check your email in the 24 hours after cancelling. If you do not receive confirmation, return to the app store and manually verify that Radish no longer shows as "Active" in your subscriptions. Stopee advises screenshotting your confirmation for your records in case you need to dispute a charge.

Mistake four: cancelling during a special promotional rate

Some Radish promotions lock in a lower rate for the current cycle only, then auto-renew at the full price next month. If you cancel during a discount period, you lose the promotional rate and cannot reactivate it. Plan your cancellation timing carefully, and check your subscription details for any "promotional period ends" date before you cancel.

After cancellation: what to do next

Cancelling is only the start. The weeks after cancellation are when users discover they forgot to spend coins, did not receive a confirmation, or were charged despite cancelling. Taking a few simple steps now prevents regret later.

Step one: verify the cancellation in writing

Within 24 hours of cancelling, log into your Apple or Google account from a web browser (not the phone app) and navigate to your subscription and payment history. Confirm that Radish shows as "Cancelled" or is missing from your active subscriptions list. Take a screenshot and save it. This single action proves you cancelled and protects you if you are charged again.

Step two: monitor your next billing date

Mark your calendar for the day your subscription would have renewed (your current renewal date). On that day, check your bank statement and email. If you see a Radish charge, contact your bank immediately or dispute it through Apple or Google. Stopee has helped thousands of consumers recover unauthorized post-cancellation charges by catching them within days rather than weeks.

Step three: spend remaining coins before expiry

If you have coins, unlock chapters you want to read before the end of your current billing cycle. Once your subscription expires and you move to the free tier, coins still work-but Radish's sunset timeline means coins may expire with no warning. Use them or lose them.

Step four: delete your payment method if you are done

Optional but recommended: if you do not plan to resubscribe, remove your credit card or PayPal account from your Apple or Google Play account entirely. This prevents accidental re-subscription if you tap "Subscribe" by mistake in the future. You can always re-add a payment method if you want to subscribe again later.

Radish app sunset and what it means for you

Radish announced the sunset of its dedicated mobile app, meaning the platform will eventually shut down or move to a web-only experience. If you have coins or unlocked content, this matters significantly.

Timeline and access changes

Once Radish sunsets its app, you lose access to your account and coins through the iOS and Android apps. The company may offer a web version or migration, but this is not guaranteed. Any coins or content you purchased become inaccessible unless Radish offers a formal transition plan. Stopee strongly recommends cancelling your subscription immediately and spending any remaining coins before the app closes completely.

Refund rights during app sunset

If Radish closes without offering refunds for coins or purchased content, you have a consumer law claim. Under Singapore's Consumer Protection (Fair Trading) Act, the trader must compensate you if the service you paid for becomes unavailable without notice or alternative. You can file a complaint with the Consumers Association of Singapore or dispute charges through your bank if Radish fails to offer a refund during shutdown.

Checklist: confirm your cancellation is complete

Use this checklist in the 24 hours after you cancel to ensure no charges slip through.

• I cancelled Radish through the App Store (iPhone) or Google Play Store (Android), not by deleting the app.
• I received an on-screen cancellation confirmation immediately after clicking cancel.
• I received a confirmation email from Apple or Google within 24 hours of cancelling.
• I logged into my Apple or Google account online and verified Radish is no longer listed as an active subscription.
• I took a screenshot of the cancellation confirmation or subscription list showing Radish as cancelled.
• I identified my next billing date and marked it in my calendar.
• I checked my bank statement on the billing date and confirmed no Radish charge appeared.
• If I had coins, I spent them before my subscription expired or the app sunsets.

Why stopee is your best resource for cancelling radish

Stopping a subscription seems simple until you realize Apple and Google process refunds differently, coins expire silently, and the app might shut down leaving you with nothing. Stopee exists to guide you through every platform-specific step and consumer protection rule so you cancel confidently without losing money. Our team has helped thousands of consumers cancel subscriptions across Singapore, recover unauthorized charges, and claim refunds under consumer law. Whether you are cancelling due to cost, app sunset, or simply losing interest, Stopee ensures you understand your rights and complete cancellation without mistakes.

Start your cancellation today with the step-by-step process above, save your confirmation email, and mark your calendar for the billing date. If you encounter any issues or need help disputing a charge, Stopee is here to support you every step of the way.