Manage Rino

How to cancel rino and keep control of your wellness subscription

What is rino and why you might want to cancel

Rino is a subscription-based wellness app that delivers guided sexual meditation and intimate wellness content to users across Singapore and beyond. You access the service through the iOS App Store, Google Play, or directly via their website at tryrino.com. The app caters to adults seeking curated meditation practices focused on sexual wellness, with content organised into time-based subscription plans that range from weekly trial periods to annual memberships.

Many users in Singapore discover Rino through wellness communities or personal recommendations, attracted by the promise of expert-guided content and a supportive digital space. However, life changes, shifting priorities, or simple subscription fatigue can leave you wanting to step back. Whether you've completed your wellness goals, prefer a different app, or simply need to tighten your budget, cancelling Rino is entirely within your control. Stopee understands that managing subscriptions should feel straightforward rather than frustrating.

When you should consider cancelling

You might cancel Rino if you find yourself not using the app regularly, if the subscription no longer aligns with your wellness priorities, or if you want to explore alternative meditation platforms. Some users cancel after completing a trial period and deciding it is not the right fit. Others pause during busy work seasons or when financial circumstances change. Your reasons are valid, and Stopee empowers you to make the decision that serves you best.

Why this guide exists

Cancelling a subscription should never feel like solving a puzzle. This guide walks you through every cancellation method, explains what happens to your access and data, clarifies refund entitlements under Singapore consumer law, and highlights the traps that catch users off guard. Stopee has created this resource to ensure you cancel with confidence and without losing money you do not owe.

Rino pricing and subscription plans

Understanding Rino's pricing structure helps you choose the right plan initially and decide whether the investment makes sense for your wellness journey.

Current subscription tiers

Understanding the pricing structure

Rino offers multiple entry points to suit different commitment levels. The 1-week and 1-month plans give you flexibility if you are testing the app. Longer commitments like the 6-month and annual plans offer better per-month value but require more upfront investment. Keep in mind that pricing may vary slightly depending on whether you subscribe through the App Store, Google Play, or the website-app store purchases often include platform fees. Stopee recommends comparing prices across all three channels before committing.

How to cancel rino on iOS (App store)

Cancelling your Rino subscription through Apple's App Store is the fastest method if you subscribed via iPhone or iPad. Follow these steps to stop auto-renewal immediately.

Step-by-step cancellation on app store

1. Open the Settings app on your iPhone or iPad.
   • Look for the grey gear icon on your home screen.
2. Tap your Apple ID profile at the top of the Settings menu.
   • You may need to authenticate with Face ID, Touch ID, or your Apple ID password.
3. Select Subscriptions from the menu options.
   • This shows all active subscriptions tied to your Apple ID.
4. Find Rino in the subscription list and tap it.
   • If you see multiple entries, tap the one marked as "Active."
5. Tap Cancel Subscription and confirm your choice.
   • Apple may offer you a discounted renewal option-ignore this if you want to cancel.
6. You will receive a confirmation message stating your cancellation is complete.
   • Your access continues until the end of your current billing cycle.

Important timing for app store cancellations

Warning: Do not wait until your renewal date to cancel. The App Store auto-renews subscriptions exactly 24 hours before the current cycle ends. To avoid an unwanted charge, cancel at least 24 hours before that renewal time. If you miss this window and are charged, you have up to 45 days to request a refund directly from Apple. Stopee advises marking your renewal date in your calendar to avoid this trap.

Pro tip: After you cancel, revisit Settings > Subscriptions > Rino one more time to confirm the status shows "Expired" or "Cancelled" rather than "Active." This takes 30 seconds and gives you peace of mind.

How to cancel rino on android (Google play)

Google Play subscriptions are managed differently from App Store ones, but the process is equally straightforward on Android devices.

Step-by-step cancellation on google play

1. Open the Google Play Store app on your Android device.
   • Tap the profile icon in the top right corner.
2. Select Payments and subscriptions from the menu.
   • You may see "Manage subscriptions" as the label.
3. Tap Subscriptions to view your active plans.
   • All active subscriptions appear in this list.
4. Find and tap Rino.
   • Only tap the entry showing "Active" status.
5. Select Cancel subscription.
   • Google may ask you to confirm your cancellation reason-this feedback helps them but does not affect your cancellation.
6. Confirm the cancellation request.
   • You will see a message confirming your subscription ends on a specific date.

What happens after you cancel on google play

Your access to Rino continues without interruption until your current paid billing cycle ends. Google Play does not automatically refund the remaining time-you only get access through the date already paid. However, if you cancel within a short window of purchase (typically within 48 hours), Google Play may grant a full refund. For refunds beyond that window, you must contact Google Play Support directly and explain your reason for cancellation. Stopee recommends requesting a refund through the app itself first: Settings > Apps > Google Play Store > Help > Contact Support.

How to cancel rino via the website

If you subscribed directly through tryrino.com rather than via an app store, you manage your subscription through email contact with Rino's support team.

Cancelling a website subscription

1. Open your email client and compose a message to care@tryrino.com.
   • Use the same email address linked to your Rino account.
2. In the subject line, write "Subscription Cancellation Request".
   • A clear subject line ensures your request is processed promptly.
3. In the message body, include:
   • Your full name
   • The email address associated with your Rino account
   • Your order number (if you have it)
   • A simple statement: "I would like to cancel my Rino subscription effective immediately."
4. Send the email and wait for a confirmation response.
   • Rino typically responds within 2 to 3 business days.
5. Keep a copy of your sent email and any response for your records.
   • This becomes important if you need to dispute a charge or request a refund later.

Advantages of website cancellation

Pro tip: Cancelling via email creates a paper trail, which is invaluable if disputes arise. Unlike app store cancellations, which can sometimes be harder to track, your email serves as written proof of your cancellation request. Additionally, Rino's website subscriptions may offer better refund terms than app store purchases, as you will learn in the refund section below. Stopee always recommends preserving documentation when managing sensitive financial transactions.

What happens after you cancel rino

Cancellation does not end your experience immediately, and understanding what changes helps you avoid confusion or unwanted charges.

Your access after cancellation

Once you cancel through any platform-App Store, Google Play, or the website-you retain full access to Rino's content library until your current billing cycle ends. If your renewal date is 15 December and you cancel on 1 December, you can still use the app fully until 15 December. No access is lost the moment you press "cancel." This grace period allows you to enjoy the remainder of your paid time without losing your investment.

Auto-renewal and your account

Warning: Cancelling your subscription stops auto-renewal, but it does not automatically delete your account or data. Your profile, meditation history, bookmarks, and preferences remain stored on Rino's servers even after you cancel. If you want Rino to delete your account entirely-including all personal data-you must contact support explicitly and request account deletion. Send an email to care@tryrino.com stating: "I would like my Rino account and all associated data permanently deleted." Stopee recommends making this request only if you are certain you will not return to the service.

Reactivating after cancellation

If you cancel and later change your mind, you can resubscribe to Rino at any time using the same account or a new one. Your previous meditation history and progress may be available if your account was preserved, depending on how long you have been away. Contact care@tryrino.com beforehand if restoring your history is important to you.

Refunds and your consumer rights in singapore

Singapore's Consumer Protection (Fair Trading) Act protects your right to fair value and honest trading practices. Understanding your refund eligibility under this law strengthens your position if Rino refuses a legitimate refund claim.

Website purchase refunds

Rino offers a 30-day money-back guarantee for subscriptions purchased directly through tryrino.com. If you request a refund within 30 days of purchase, Rino will refund the full amount you paid. To claim this refund, email care@tryrino.com with:

• Your order number
• The original purchase date
• Your account email address
• A brief statement: "I would like to request a refund for my subscription purchased on [date]. This is within 30 days of purchase."

Rino processes refunds within 5 to 7 business days once approved. Pro tip: if you cancel after day 30, request a refund anyway and cite any unresolved technical issues or false advertising. Under the Consumer Protection Act, you have a right to refund if the service did not meet promised descriptions.

App store and google play refunds

Rino does not control refunds for App Store or Google Play purchases-Apple and Google do. Both platforms offer refund windows, though they differ:

• Apple (iOS): You can request a refund up to 45 days after purchase through Settings > Apple ID > Purchase History. Apple reviews each request and may approve refunds for subscriptions you did not use or that did not match their description.
• Google Play (Android): You have 48 hours from purchase to request a full refund through the app itself. After 48 hours, refunds are rarely granted unless you can prove fraud or billing errors.

If either platform denies your refund, escalate to their formal support channels (Apple Support or Google Play Help Center). Warning: Do not dispute the charge through your bank first without exhausting the platform's refund process-doing so may close your Apple ID or Google Play account.

Invoking consumer rights if rino refuses

If you believe Rino's service failed to meet advertised descriptions or contained false claims, the Consumer Protection (Fair Trading) Act gives you grounds for a refund even outside the 30-day window. For example, if the app was non-functional, lacked promised content, or contained misleading marketing, you can lodge a complaint with the Consumers Association of Singapore (CASE) or the Ministry of Trade, Industry and Enterprise (MTI). Stopee recommends documenting your issue (screenshots, error messages, unresponsive support) before filing a formal complaint, as this strengthens your case significantly.

Common mistakes when cancelling rino

Cancelling a subscription feels like it should be simple, yet small oversights cost you money and frustration. Here are the pitfalls Stopee sees repeatedly.

Missing the auto-renewal deadline

The most common mistake is waiting too long to cancel. If your renewal date is 15 December, you must cancel by 14 December at the latest on App Store and Google Play subscriptions. Missing this window by even a few hours triggers an automatic charge. Set a phone reminder two days before your renewal date to cancel with a comfortable margin. Stopee advises checking your renewal date immediately after subscribing so you never lose track.

Assuming cancellation equals deletion

Many users cancel their subscription thinking their account, profile, and data vanish automatically. In reality, your Rino account and all stored information persist indefinitely unless you explicitly request deletion. If privacy concerns you, follow up your cancellation with a data deletion request to care@tryrino.com. Do not assume silence means your data is gone.

Not preserving proof of cancellation

If you cancel via app (App Store or Google Play), take a screenshot of the confirmation screen before closing it. If you cancel via email, save the confirmation response from care@tryrino.com. These proofs protect you if Rino later claims they never received your cancellation and charges you again. Stopee has heard countless stories of users unable to dispute phantom charges because they lacked documentation.

Ignoring the grace period

Some users rush to delete the Rino app immediately after cancelling, thinking they lose access instantly. You do not. You can use the app normally until your current billing cycle ends. Enjoy the remainder of your paid time-deleting the app early means wasting money you already spent.

Requesting a chargeback without contacting support first

If you are charged after cancelling, contact care@tryrino.com or the relevant app store support team before disputing the charge with your bank. A premature chargeback may freeze your account and make future resolution harder. Stopee recommends exhausting the service provider's refund process first-most cases resolve within days once properly escalated.

Your cancellation checklist

Use this checklist to ensure you cancel Rino correctly and protect yourself from future charges.

• Note your current renewal date from your subscription settings.
• Cancel at least 24 hours before that date to avoid auto-renewal charges.
• Follow the cancellation steps for your platform (App Store, Google Play, or website email).
• Screenshot or save written proof of your cancellation request.
• Wait for a confirmation message from the app store or from care@tryrino.com within 2-3 business days.
• Log in to your account 48 hours after cancellation to verify the subscription no longer shows as "active."
• Download and save any personal data from your Rino account before the cancellation date (if desired).
• If you want your account and data deleted, send a separate email to care@tryrino.com requesting permanent deletion.
• Monitor your bank or card statements for the next two billing cycles to confirm no further charges appear.
• If you are charged after cancelling, gather your proof and contact support or your bank immediately.

When to keep your rino subscription

Cancellation is not always the right choice. Before you cancel, consider whether Rino genuinely serves your wellness journey.

Reasons to stay subscribed

If you use Rino's meditations regularly and they measurably improve your wellbeing, the subscription pays for itself in peace and clarity. If you are part of a community within the app, cancelling means losing connection to that group. If you have invested time building meditation habits, pausing rather than cancelling might better suit your needs-simply skip a month and reactivate when you are ready. Additionally, if Rino offers unique content you cannot find elsewhere, the cost may represent genuine value. Stopee encourages honest reflection: Does this service improve my life, or am I subscribing out of inertia?

Making an informed decision

Before cancelling, try using the app intensively for one week. If those seven days feel empty without it, your subscription deserves to stay. If you forget to open the app entirely, cancellation is probably overdue. Many users find that a 3-month or annual subscription costs less per month than monthly renewal-switching to a longer plan might resolve budget concerns without losing access.

Why stopee exists and how to get help

Stopee is a consumer advocacy platform built to demystify subscription management and protect your wallet. We have helped thousands of consumers cancel unwanted subscriptions, recover refunds, and understand their consumer rights across Singapore and the region. Our guides translate corporate jargon into plain language, flag dark patterns before they trap you, and connect you with escalation paths when companies resist legitimate cancellation requests.

If you encounter difficulties cancelling Rino-such as unresponsive support, mysterious charges, or refusal to process your cancellation-Stopee provides templates, escalation contacts, and consumer law references to strengthen your position. You own your subscriptions, not the reverse. Stopee empowers you to cancel with confidence, preserve your data, and recover your money when justified. Visit stopee.com today to access our full library of cancellation guides, refund templates, and consumer rights resources tailored to Singapore.

Contact information for rino

Support email: care@tryrino.com

Subscription issues: Use this email for all cancellation requests, refund inquiries, and account deletion requests. Include your order number and account email for faster processing.

In case of billing disputes: Contact your bank or card issuer and also alert Rino's support team in writing (via email). Keep copies of all correspondence.

Consumer escalation in Singapore: If Rino refuses a legitimate refund or cancellation, lodge a complaint with the Consumers Association of Singapore (CASE) at www.case.org.sg or contact the Ministry of Trade, Industry and Enterprise consumer helpline.