Manage Rugbypass

How to cancel your RugbyPass subscription in singapore (and what you need to know)

What RugbyPass is and why you might want to cancel

RugbyPass is a subscription streaming service that delivers live rugby matches, highlights, analysis and statistics across major competitions worldwide. The service has marketed subscription plans to customers across Asia, including Singapore, offering coverage of international rugby tournaments and professional leagues.

If you've signed up for RugbyPass and now want to cancel, you're not alone. Subscription costs add up quickly, and if you've lost interest in rugby coverage or found better value elsewhere, cancelling is your right. At Stopee, we help thousands of consumers navigate subscription cancellations every month, and we're here to guide you through the process clearly and efficiently.

Recent changes to RugbyPass operations in asia

RugbyPass Asia Pte. Ltd., the Singapore-registered entity, has undergone recent business restructuring. This means you may encounter changes in how cancellation requests are processed or where you send correspondence. Some of your subscription services may have transferred to partner broadcasters or regional platforms. Understanding these changes helps you avoid delays when you cancel.

Why cancelling matters now

Recurring charges continue until you actively stop them. Even a small monthly subscription becomes significant over a year. Stopee exists to empower you to take control of your subscriptions, and cancelling RugbyPass-if you're not using it-frees up your budget for services you actually enjoy.

Your consumer rights when cancelling subscriptions in singapore

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods or services, including digital subscriptions. Here's what you need to know before you cancel.

What the law protects you against

Under the Consumer Protection (Fair Trading) Act, traders must not engage in unfair practices. This includes false advertising about cancellation terms, hidden automatic renewals, or making cancellation deliberately difficult. If RugbyPass made it hard to cancel or misled you about charges, you have grounds to complain to the Consumers Association of Singapore (CASE).

Your cooling-off rights

Consumer protection laws in Singapore do not guarantee a universal 14-day cooling-off period for digital services purchased online. However, if you cancel within a reasonable timeframe after discovering a service doesn't match its description, you may have a case for a refund. Stopee recommends acting within 7 days if you believe you were misled about RugbyPass features or access.

If RugbyPass refuses to cancel

If you attempt to cancel and RugbyPass-or the platform handling your subscription-refuses without valid reason, escalate your complaint to the Consumers Association of Singapore (CASE). You can file a complaint if you believe the service provider is acting unfairly. Document all your cancellation attempts and keep screenshots of your requests.

How to cancel RugbyPass by subscription method

Your cancellation process depends on where you subscribed. Follow the steps for your platform to stop future billing immediately.

Cancel via apple app store (iOS)

If you subscribed through your Apple device, you manage cancellation through your iPhone or iPad settings. This method stops future renewals but does not automatically process a refund for past charges.

1. Open the Settings app on your iPhone or iPad.
   • Scroll down and tap your name (Apple ID) at the top of the settings menu.
2. Tap Subscriptions.
   • You will see a list of all active subscriptions linked to your Apple ID.
3. Find RugbyPass in the list and tap it.
   • If RugbyPass does not appear, scroll through all active subscriptions carefully-it may be listed under a different name or parent company.
4. Tap Cancel Subscription.
   • A confirmation screen will appear asking you to confirm cancellation.
5. Confirm your cancellation by tapping the final prompt.
   • You will see a confirmation message. Your subscription will end at the next renewal date.

Pro tip: Take a screenshot of the cancellation confirmation. Apple sometimes shows a "Resume Subscription" prompt weeks later, and your screenshot proves you already cancelled.

Cancel via google play store (Android)

Android users manage subscriptions through the Google Play Store app. Cancellation prevents future charges but refund eligibility is separate from the cancellation process.

1. Open the Google Play Store app on your Android device.
   • Tap your profile icon in the top right corner of the screen.
2. Tap Payments and subscriptions.
   • A menu will expand with billing options.
3. Tap Subscriptions.
   • You will see all active subscriptions tied to your Google Play account.
4. Select RugbyPass from the list.
   • If you subscribed using a different payment method or account, you may need to check multiple Google Play profiles.
5. Tap Cancel subscription.
   • Google Play will ask for a reason for cancellation-you can skip this or provide feedback.
6. Confirm the cancellation.
   • Your subscription ends at the current billing period's end date.

Warning: If you see a popup asking to "pause" instead of "cancel," choose cancel to end the subscription permanently. Pausing often restarts automatically after a month.

Cancel via the RugbyPass website

If you subscribed directly through RugbyPass's website using a credit card or other payment method, you cancel through your web account. Web-based cancellations usually take effect at the end of your current billing cycle.

1. Visit the RugbyPass website and log in with your email and password.
   • If you've forgotten your password, use the "Forgot Password" link on the login page.
2. Navigate to your Account or Subscription settings.
   • Look for a menu option labeled "Account," "My Subscriptions," "Settings," or "Billing."
3. Find your active subscription.
   • Your subscription plan and next billing date should be displayed clearly.
4. Click Cancel Subscription or similar button.
   • RugbyPass may ask you why you're cancelling-this is optional feedback.
5. Confirm cancellation.
   • You should receive an email confirmation. Keep this email as proof of cancellation.

Pro tip: If the "Cancel" button does not appear or is greyed out, contact RugbyPass support through the help section on the website. Stopee has seen cases where subscriptions are locked due to account restrictions, and support can unlock them for cancellation.

What happens immediately after you cancel

Cancellation brings relief, but understanding what changes ensures you're not caught off guard.

When you lose access

For web subscriptions, you normally keep full access to RugbyPass content until the end of your paid billing period. For App Store and Google Play subscriptions, your access typically continues until your current subscription expiry date. You will not be charged after that date.

Future billing stops

Cancellation immediately prevents any new charges from being processed. However, if a charge appears after cancellation, contact your payment provider or RugbyPass support within 24 hours. Banks can reverse unauthorized charges, and Stopee recommends acting quickly to protect your account.

Your account and data

RugbyPass usually retains your account profile, watch history and settings unless you explicitly request deletion. If you want your personal data removed from RugbyPass servers, send a written data-deletion request to their support email and state clearly: "I request that you delete my personal data in accordance with data protection regulations."

Will you receive a refund?

Refunds are not guaranteed when you cancel a subscription, but certain situations may entitle you to one. Understanding refund eligibility prevents disappointment.

Standard refund policy

RugbyPass does not typically issue refunds for past payments once a billing cycle has completed. Cancelling stops future charges but does not reverse money already deducted from your account. This is standard across most streaming services, but consumer protection laws may override this in specific cases.

When you might qualify for a refund

• You cancelled within 7 days of purchase and RugbyPass did not match its advertised features.
• You were charged multiple times for the same period (duplicate billing).
• RugbyPass made it impossible or hidden to cancel, violating fair trading practices.
• The service was unavailable or inaccessible for a significant portion of your billing period.

Platform-specific refund processes

If you subscribed through Apple App Store or Google Play, refunds are handled by those platforms, not RugbyPass directly. Apple and Google have their own refund policies and you must request refunds through their systems.

For Apple App Store refunds: Go to Settings > Your Name > Media & Purchases > Purchase History, find the RugbyPass charge, tap it, and select "Report a Problem." Explain your reason for the refund request. Apple reviews refund requests and approves or denies them within 5-7 business days.

For Google Play refunds: Open Google Play Store, tap your profile, go to Payments and Subscriptions > Subscriptions, select RugbyPass, and tap "Cancel subscription." Google Play typically offers a refund window of 48 hours after your initial purchase. After 48 hours, refunds are at Google's discretion.

If you must request a direct refund from RugbyPass

If you subscribed directly via RugbyPass's website, send a refund request email to their support address (check the website or your confirmation email for contact details). Include your order number, the date of the charge, and a clear explanation of why you believe you deserve a refund. Stopee recommends keeping a copy of this email for your records. Response times vary, but expect a reply within 10-14 business days.

RugbyPass pricing and available plans

Understanding what you pay helps justify whether cancellation is the right choice. Below are the common subscription tiers available to Singapore customers, though prices may vary based on promotions or currency conversion at the time of billing.

Important: Actual charges in SGD may differ from estimates due to currency conversion rates at the time of billing and payment provider fees. Check your bank statement or app store receipt for the exact amount charged.

Common mistakes people make when cancelling RugbyPass

Cancellation can feel straightforward, but small oversights often lead to unnecessary charges or confusion. Learning from others' mistakes protects your wallet.

Mistake 1: confusing "pause" with "cancel"

Some platforms, including Google Play, offer a "pause subscription" option alongside "cancel." Pausing temporarily stops charges but automatically restarts after 30 days. Always select "cancel" if you want to stop the subscription permanently. Stopee has seen customers accidentally pause their subscriptions and face surprise charges a month later.

Mistake 2: not documenting your cancellation

Screenshots and confirmation emails are your proof of cancellation. If a charge appears later and you have no evidence you cancelled, your bank or payment provider will assume you authorized it. Take a screenshot immediately after cancellation and keep the confirmation email for at least 12 months.

Mistake 3: cancelling too close to the billing date

If you cancel on day 28 of a 30-day cycle, your subscription still renews on day 30. Cancellation usually takes effect at the next renewal date, not immediately. Cancel early in your billing cycle to avoid unwanted final charges.

Mistake 4: ignoring charges after cancellation

If a charge appears after you've cancelled, act within 48 hours. Contact your bank or payment provider to request a reversal. After 48 hours, reversals become harder. Stopee recommends setting a calendar reminder to check your statement one week after cancellation as a safety check.

Mistake 5: not checking for multiple subscriptions

Some users accidentally subscribe to RugbyPass multiple times across different platforms (Apple, Google, and web). Check all three cancellation methods to ensure you've cancelled everywhere. Log into your Apple ID settings, Google Play account, and the RugbyPass website directly to verify all subscriptions are cancelled.

Your cancellation checklist

Use this checklist to ensure you've completed every step and protected yourself from unwanted charges.

• Identify which platform hosts your RugbyPass subscription (Apple, Google Play, or RugbyPass website).
• Log in to that platform and locate your active RugbyPass subscription.
• Click "Cancel Subscription" and follow all confirmation prompts.
• Take a screenshot of the cancellation confirmation page.
• Save the confirmation email RugbyPass or your platform sends you.
• Note the date your access ends (usually shown in the confirmation).
• Check for any other RugbyPass subscriptions across other platforms and cancel those too.
• Set a reminder for one week after your access ends to verify no new charges appear.
• Keep all receipts and confirmation emails for 12 months.
• If a charge appears after cancellation, contact your bank or payment provider immediately.

Contacting RugbyPass for cancellation support

If you cannot cancel online or encounter issues, reaching RugbyPass directly is your next step. Be aware that RugbyPass Asia Pte. Ltd. has been struck off, so traditional Singapore correspondence may not be processed.

How to reach RugbyPass

Check the RugbyPass website's "Contact Us" or "Help" section for the most current support email address. Support channels often change during company restructuring, so the website is your best source for up-to-date contact information. When you email, clearly state your request to cancel and include your account email address, the subscription method (Apple, Google, or web), and your current billing date.

RugbyPass parent company addresses

If you need to send formal correspondence regarding cancellation or disputes, RugbyPass operates through parent entities. Stopee recommends sending cancellation requests to the active support email first. If that fails, you can escalate to the Consumers Association of Singapore (CASE), which investigates consumer complaints and can apply pressure on service providers to comply with fair cancellation practices.

Consumers Association of Singapore (CASE): You can file a complaint at case.org.sg or call 1800-6-CASE (2273). CASE handles disputes over unfair trading practices, hidden charges, and cancellation refusals.

Why stopee exists to help you take control

Subscription services profit from inattention. They rely on customers forgetting they have active subscriptions or finding cancellation so difficult that people give up. At Stopee, we believe you deserve clarity, simplicity and control over your spending. That's why we've created straightforward guides for cancelling hundreds of services, and Stopee has helped thousands of consumers cancel subscriptions and reclaim their money.

Whether you're cancelling RugbyPass because you've switched to a different rugby streaming platform, lost interest in the sport, or simply want to trim your monthly expenses, Stopee empowers you with the knowledge and confidence to cancel without guilt or confusion. Your financial freedom matters, and cancelling subscriptions you no longer use is a smart, practical step toward it.

Visit Stopee at stopee.com today to access our complete cancellation guides for other services, compare alternatives, and connect with a community of consumers taking back control of their subscriptions.