Manage Timely

How to cancel timely: the complete guide for singapore subscribers

What timely is and why you might want to cancel

Timely is a cloud-based time-tracking platform that uses automated monitoring and artificial intelligence to record work activity across your devices and generate timesheets, reports and billing data. Teams and individuals use it to log hours, analyse productivity patterns, and create client-ready invoices and summaries.

You might cancel Timely if the service no longer fits your workflow, you've found a better alternative, your team has shrunk, or you want to reduce subscriptions. Whatever your reason, Stopee is here to guide you through the process with clarity and precision.

Why cancellation matters

Cancelling properly protects your data and ensures charges stop on schedule. Timely's strict cancellation policy means you must act through the correct channel, or your request may not be processed at all. This guide walks you through every step and flags the traps you must avoid.

Timely's pricing plans and what you're paying for

Understanding your current plan helps you decide whether to cancel outright or downgrade instead.

Current pricing in singapore dollars

Price and plan notes

These prices reflect current App Store and web app listings for Singapore. If you subscribed via Apple App Store or Google Play, your pricing may differ slightly. Timely offers no mid-cycle refunds or pro-rated credits, so downgrading mid-month does not recover unused days. If you're unsure whether to cancel or downgrade, contact Timely support before you proceed to avoid losing access unexpectedly.

When cancellation makes sense and when it doesn't

Before you cancel, consider whether another option might serve you better.

Reasons to cancel timely

• You no longer need time tracking for your team or solo work.
• Timely's features don't match your workflow or reporting needs.
• You've switched to a competitor with better integrations or pricing.
• Your team has downsized and you need fewer active seats.
• You're cutting costs and this subscription is a luxury you can't afford right now.

Alternatives to cancellation

• Downgrade instead: Switch from Team Plus to Team Basic to cut your monthly spend while keeping basic time tracking active.
• Pause your subscription: Contact Timely support to ask if a temporary pause or freeze is available; many SaaS providers offer this.
• Move to a free tier: Some competitors offer free time-tracking tiers with limited features; test one before cancelling Timely completely.

How to cancel timely in singapore: step-by-step for each platform

Timely enforces a strict cancellation rule: you must cancel through the channel where you subscribed. Email or phone requests are invalid and will not be processed. Stopee emphasises this because it's the number-one reason cancellations fail. Follow the exact steps for your subscription type.

Cancel via the timely web app (direct subscriptions)

If you subscribed directly through Timely's website (timely.com) on a credit card or bank transfer, use the web app to cancel.

1. Log in to your Timely account in a web browser (not mobile).
2. Navigate to Settings (usually a gear icon in the top-right corner).
3. Select Subscription or Billing from the left-hand menu.
4. Look for a button or link labelled Downgrade or Cancel and delete my account.
5. Click it and follow the on-screen prompts to confirm cancellation.
   • You will be asked to select a reason (optional but helpful for Timely to improve).
   • Timely may offer a discount or downgrade option; review these before confirming final cancellation.
6. Confirm your cancellation by clicking the final Cancel subscription or Delete account button.

What happens next: Your cancellation takes effect immediately. You retain access to your account and data until the end of your current paid billing period. Once that period ends, your account closes and all data is permanently deleted.

Cancel via apple app store (iOS users)

If you subscribed through the iOS app and your payments are managed by Apple, you must cancel through your Apple ID settings.

1. Open the App Store app on your iPhone or iPad.
2. Tap your profile icon (top-right corner).
3. Select Subscriptions.
4. Find and tap Timely.
5. Tap Cancel Subscription.
   • Apple may show you a confirmation screen or offer options to keep the subscription; confirm cancellation.
   • You will see a refund eligibility message (usually "Your subscription ends on [date]").
6. Confirm by tapping the final cancellation button.

Important: Timely's support team cannot process App Store cancellations for you, even if you ask. Apple's system is separate, so you must do this yourself. If you try to email Timely to cancel your App Store subscription, it will not work.

Cancel via google play (Android users)

If you subscribed through the Android app and your payments are managed by Google, cancel through your Google Play account settings.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon (top-right corner).
3. Select Subscriptions.
4. Tap Timely.
5. Tap Cancel subscription.
   • Google will display the cancellation date and any refund status.
   • Confirm your choice by tapping the final cancellation button.

Important: Like Apple, Google handles its own subscriptions independently. Timely cannot cancel Google Play subscriptions from their end, so contacting Timely support about this won't help. You must use the Google Play app to cancel.

What happens after you cancel timely

Cancellation can feel final and unsettling, especially if you rely on your time-tracking data. Here's what to expect and how to protect yourself.

Your access after cancellation

When you cancel, Timely immediately stops allowing new subscriptions, but you keep using your account until your paid period expires. For example, if you cancel on 15 March and your billing cycle ends on 30 March, you have access for the remaining 15 days. After 30 March, your account is locked and you cannot log in.

Data deletion and export

Warning: Timely permanently deletes all your account data when your subscription expires. Timesheets, tracked hours, reports and settings are gone for good. If you need any historical data, export it before you cancel.

To export your data:

• Log in to Timely while your subscription is active.
• Check the Settings or Data Export section for download options.
• Export your data in CSV or PDF format.
• Save files to your computer or cloud storage (Google Drive, Dropbox, OneDrive).
• Only then cancel your subscription.

Pro tip: Screenshot your final invoice and any important reports. Some accountants or clients may ask for historical timekeeping records, so keep backups outside Timely.

Will you get a refund when you cancel

Refunds are the most common cancellation concern, and Timely's policy is strict: you will not receive one in most circumstances.

Timely's official refund policy

Timely's Terms of Service clearly state that all payments are non-refundable. There are no refunds or credits for partial use, unused service, upgrades, downgrades, or early cancellation. If you cancel mid-month, you forfeit the unused portion of your fees. Stopee advises reading this policy carefully before you subscribe to any service, not just Timely.

Exceptions and alternatives

• App Store refunds: If you subscribed via Apple App Store, you can request a refund directly from Apple. Go to App Store > Account > Purchase history, find Timely, and tap Report a Problem. Apple has a more generous refund window than Timely (up to 90 days in some cases), though approval is not guaranteed.
• Google Play refunds: Similarly, Google Play allows refunds within 48 hours of purchase. After 48 hours, the refund window closes. Go to Google Play > Subscriptions > Timely > Manage and look for a refund option if you're within the window.
• Billing errors: If you were charged twice or charged after cancelling, contact Timely support with screenshots of your billing history. They may process an exception refund for genuine errors.

Your consumer rights and protections in singapore

Singapore's consumer protection framework offers some safeguards, though online SaaS subscriptions sit in a grey area.

What singapore consumer law covers

The Consumer Protection (Fair Trading) Act (CPFTA) protects you against unfair practices, misleading advertising and defective goods or services. If Timely's service was unavailable for an extended period without explanation or if you were misled about features, you may have grounds to dispute the charge or demand a refund.

How this applies to timely

• Statutory cooling-off periods: Singapore's cooling-off provisions (typically 5 business days) apply mainly to door-to-door sales and certain retail purchases, not generally to online SaaS subscriptions. Timely's Terms disallow cooling-off refunds, which is lawful.
• Service quality disputes: If Timely failed to provide the service (e.g. the app was down for a week without cause), you have a right to complain and potentially claim compensation. Contact Timely support with evidence first.
• Escalation: If Timely refuses to help, you can lodge a complaint with the Consumers Association of Singapore (CASE) or escalate to the Ministry of Trade, Energy and Industry (MTEI). Stopee recommends this only after exhausting Timely's own complaints process.

Common mistakes people make when cancelling timely

Cancellation feels straightforward until you realise you've done it wrong, lost data, or are still being charged. These are the pitfalls Stopee sees most often.

Mistake 1: emailing or calling to cancel

Many people email Timely or try to call support to cancel. This does not work. Timely's Terms explicitly state that cancellation requests via email or phone are not valid. You must cancel through the in-app settings (web) or your app store account (iOS/Android). If you email Timely to cancel and do not also cancel through the proper channel, you will be charged again next month.

Mistake 2: forgetting to export data before cancelling

Once your subscription expires, all data vanishes. If you need historical timesheets or reports, download them first. Stopee has helped thousands of consumers recover from this by emphasising: export now, cancel later.

Mistake 3: cancelling through the wrong store

If you subscribed via Apple App Store, cancelling through the web app will not work. Conversely, if you subscribed directly on Timely's website, cancelling through Google Play will not affect your web subscription. Double-check which store or channel you used to subscribe before you cancel.

Mistake 4: not confirming cancellation

After you click "cancel", Timely or your app store will send a confirmation email. Check your inbox (including spam/junk folders) to confirm the cancellation went through. If you don't see a confirmation within a few minutes, try cancelling again or contact support with a screenshot of your attempt.

Mistake 5: assuming immediate stoppage of charges

Cancellation is effective immediately, but you keep access until your paid period ends. You will not be charged again after that period expires, but refunds for the current period are not automatic. If you were charged after cancelling, escalate to your app store or contact Timely support within 30 days.

Cancellation checklist: ensure you're truly free of timely

Use this checklist to confirm your cancellation is complete and no surprises await.

• Exported data? Download and save all timesheets, reports and settings to your computer or cloud storage.
• Cancelled through the correct channel? Web app for direct subscriptions, Apple App Store for iOS, Google Play for Android.
• Received confirmation email? Check your inbox and spam folder for a cancellation confirmation from Timely or your app store within 5 minutes.
• Access still working? Log in to Timely once more to confirm you can still see your data until the billing period ends.
• Final billing checked? Review your credit card or bank statement on your next billing date to confirm no charge appears.
• Old subscription removed from app? Uninstall Timely from your phone or delete bookmarks to avoid accidentally resubscribing.

Comparing timely to other time-tracking alternatives

If you're cancelling Timely because it doesn't fit, these alternatives may suit you better.

Final steps and where to find help if you're stuck

Cancellation should be straightforward, but if you hit a snag, here's where to go and what to do.

If cancellation fails or you're still charged

First, confirm the cancellation did not go through by logging into your Timely account or checking your app store subscription list. If it's still active:

• Try cancelling again through the same channel (web app or app store).
• Clear your browser cache and cookies, then try once more.
• Contact Timely support at support.timely.com or through your app store's help section.
• If Timely does not respond within 5 business days, dispute the charge with your credit card issuer or bank. Provide screenshots of your cancellation attempt.

If data was deleted unexpectedly

Unfortunately, once Timely deletes data, recovery is not guaranteed. However, try:

• Contact Timely support immediately with the date of deletion and what data you're missing.
• Ask if they keep backups for a limited recovery window (this varies by provider).
• Check your email for any exported reports or invoices Timely may have sent you.

Escalation in singapore

If Timely refuses to help or charges you after cancellation:

• Consumers Association of Singapore (CASE): Visit case.org.sg or call +65 6100 0315 to lodge a complaint. CASE can mediate disputes with online services.
• Ministry of Trade, Energy and Industry (MTEI): For serious breaches of consumer law, contact MTEI's consumer complaints section at www.mti.gov.sg.
• Your bank or credit card issuer: If all else fails, dispute the charge through your financial institution. They can freeze or reverse payments while investigating.

Why stopee matters for your cancellation journey

Cancelling subscriptions shouldn't feel like fighting an uphill battle. Timely's strict cancellation policy and no-refund stance are standard for SaaS, but you deserve clear guidance to navigate them without losing money or data. Stopee has guided thousands of consumers through cancellations like this one, flagging the exact traps (wrong cancellation channel, missing data exports, unanswered refund requests) that trip people up. By following the steps in this guide, you've already avoided the most costly mistakes. Export your data, cancel through the correct channel, and check your bank statement in 30 days. You're in control. Stopee is here to empower you at every step, whether you're cancelling Timely today or researching before you subscribe to any service in the future.