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Cancel Touchnote: Step-by-Step Guide
How to cancel touchnote and reclaim your credits: the complete singapore guide
What is touchnote and why you might cancel
Touchnote is a digital service that lets you design, print and post personalised postcards and greeting cards using your photos and messages, all without leaving home. The platform operates through a mobile app and website, offering both pay-as-you-go ordering and optional membership plans with prepaid credits and automatic renewal.
You might cancel Touchnote for several reasons: you've sent all the postcards you need, the membership charges feel unnecessary, or you've discovered a competitor with better pricing. Whatever your reason, Stopee is here to walk you through the cancellation process step by step and protect your money along the way.
When cancellation makes sense
If you subscribed to a monthly or annual membership but rarely use your credits, cancelling stops future charges immediately at your next renewal date. You should also cancel if you notice unexpected charges, if the app no longer meets your needs, or if you want to switch to a different postcard service. The sooner you act, the sooner you reclaim control of your subscription spending.
The renewal trap and why timing matters
Touchnote memberships renew automatically unless you cancel beforehand. Warning: If you cancel immediately after renewal, you may not see a refund through the app itself; however, support can sometimes help with this scenario. This is why Stopee recommends cancelling at least 5 to 7 days before your next renewal date to avoid being charged twice.
Your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects you when you buy goods or services, including digital memberships like Touchnote.
Your statutory cancellation and refund rights
Under Singapore law, you have the right to cancel a subscription within a reasonable time if the service does not match the description provided, or if the company fails to deliver what was promised. If Touchnote charges your payment method without your authorisation, or if you cancel a recurring subscription, you are entitled to pursue a refund through your bank or payment provider.
Additionally, if you cancelled a membership but were charged again, you can escalate the matter to the Consumers Association of Singapore (CASE) or your bank's chargeback process. Stopee recommends keeping all receipts, confirmation emails and screenshots of your cancellation-these become essential evidence if you need to claim your money back.
What to do if touchnote refuses to help
Contact the Consumers Association of Singapore (CASE) at 1800-6-CASE (2273) or visit their website if Touchnote does not respond to your cancellation request within 14 days or refuses a legitimate refund claim. You can also ask your bank to reverse the charge if Touchnote continues to bill you after cancellation.
Touchnote pricing and what you'll be charged
Understanding Touchnote's pricing structure helps you decide whether to cancel or keep your membership active.
Current membership plans in singapore
Touchnote offers two main membership tiers; exact Singapore Dollar pricing appears in the app's Membership tab or your App Store listing. The company publishes pricing in GBP, USD and EUR on their help pages, but conversion rates vary.
| Plan | Approx. price (converted) | Billing cycle | What you get |
|---|---|---|---|
| Monthly Membership | SGD 10-12 | Monthly | 2 prepaid credits; auto-renews monthly |
| Annual Membership | SGD 95-110 | Once per year | 24 prepaid credits; auto-renews annually |
| Pay-as-you-go | SGD 2-4 per card | Per order | No membership; no automatic charges |
Pro tip: If you only send postcards occasionally, switching to pay-as-you-go eliminates recurring charges entirely. View the exact SGD amount in your app before you decide whether cancellation is worth your time.
How to cancel touchnote: step-by-step methods
Cancellation takes just a few minutes and can be done through your app, the website, or by email if you subscribe via Apple or Google. Stopee guides you through each method to ensure your cancellation sticks.
Cancel through the touchnote app or website
This is the fastest method and gives you immediate confirmation. Your cancellation takes effect at your next renewal date, not immediately.
- Open the Touchnote app on your phone or visit the Touchnote website on your computer and sign in with your email and password.
- If you forgot your password, use the "Forgot password?" link on the login screen.
- Navigate to your account settings-this is usually shown as a profile icon or gear icon in the top right or bottom menu.
- On the website, look for "Account" or "Settings" in the top navigation.
- In the app, tap the menu icon (three horizontal lines) and select "Account" or "Profile".
- Locate the "Membership" tab or section and tap or click it.
- You should see your current plan and the next renewal date clearly displayed.
- Select "Cancel membership" or "Cancel plan" and confirm when prompted.
- The platform may ask you why you're cancelling-this feedback is optional but helps Stopee understand the industry better.
- Read any final terms; some platforms offer a discount to stay, but you can ignore this and proceed.
- Take a screenshot or save the confirmation email as proof of your cancellation.
- This is crucial if you later discover you were charged again.
Cancel an apple app store or google play subscription
If you subscribed to Touchnote through Apple or Google, your billing and cancellation are managed by their platforms, not Touchnote directly. You must cancel there to stop charges.
- For Apple App Store: On your iPhone or iPad, open Settings, tap your name at the top, then select "Subscriptions". Find Touchnote in the list, tap it, and choose "Cancel Subscription". Confirm the cancellation.
- For Google Play: On your Android device, open the Google Play app, tap your profile icon in the top right, then select "Payments and subscriptions" > "Subscriptions". Find Touchnote, tap it, and select "Cancel subscription". Follow the prompts to confirm.
- Take a screenshot of the cancellation confirmation screen immediately after you confirm.
- Google and Apple send confirmation emails, but screenshots provide instant proof.
Cancel by emailing touchnote support
Use this method if the in-app or website cancellation is not working, if you were just charged and want a refund, or if you need a receipt for your records.
- Send an email to help@touchnote.com with the subject line "Subscription Cancellation Request".
- Write: "I would like to cancel my Touchnote membership effective immediately. Please confirm when my subscription will be cancelled and whether any remaining credits will be available."
- Include your account email address, order number (if available), and your most recent payment date.
- Attach a screenshot of your last billing charge if you have one.
- Send the email and wait for a response within 2 to 3 business days.
- Warning: If you do not hear back within 5 business days, follow up with a second email or escalate to CASE.
What happens after you cancel touchnote
Cancellation is straightforward, but understanding what comes next prevents confusion and unwanted charges.
Your access and remaining credits
After you cancel, your membership stops renewing at the next billing date, but you retain access to your account and any unused prepaid credits until that renewal date passes. This means if you cancel on the 15th of the month and your renewal is on the 30th, you can still use your credits for 15 more days.
Once the renewal date passes, your membership officially ends. You lose access to the membership benefits (like discounted credit packages), but your account and order history remain visible if you log back in.
Your account and data after cancellation
Touchnote does not automatically delete your account when you cancel the membership. Your postcards, photos and contact list stay in your account unless you actively request deletion. If you want your account completely removed, email help@touchnote.com and ask for account deletion, then save their response as proof.
If you were charged after cancelling
Contact Touchnote support immediately at help@touchnote.com if you see a charge after your cancellation date. Include your cancellation confirmation screenshot and the unexpected charge date. If support does not respond within 7 days, contact your bank and dispute the charge as an unauthorised transaction.
Refunds and what to expect from touchnote
Touchnote's refund policy is not always transparent, but you have consumer protections that make refunds possible in specific situations.
When touchnote refunds membership fees
Touchnote does not advertise an automatic refund policy for cancelled memberships. However, the company does consider case-by-case refund requests, particularly if you cancel within days of renewal or if the service failed to work as promised.
Contact support at help@touchnote.com with your membership dates, payment receipts and a clear explanation of why you deserve a refund. Many customers report receiving partial or full refunds after requesting them directly, especially within 14 days of purchase.
Statutory refund rights under singapore law
If Touchnote's service did not match the description (for example, postcards arrived damaged or not at all), or if charges continued after you cancelled, you may claim a refund under the Consumer Protection (Fair Trading) Act. Your bank can also reverse charges if you report Touchnote as an unauthorised merchant.
Pro tip: Keep a copy of your cancellation confirmation email and any dispute evidence. Stopee recommends holding onto these documents for at least 3 months after cancellation in case a stray charge appears on your bill.
Common mistakes when cancelling touchnote
Cancellation feels straightforward, but several preventable errors cost people money. Let us help you sidestep these pitfalls.
Mistake 1: cancelling too close to renewal
If you cancel on the day your membership renews, the charge may process before your cancellation takes effect. Always cancel at least one week before your renewal date to create a buffer. Check your renewal date in the Membership tab before you cancel.
Mistake 2: cancelling in the app but still being charged
If you subscribed via Apple or Google Play, cancelling only in the Touchnote app does not stop the charge. You must cancel in the App Store or Google Play settings as well. Many users miss this step and continue to be billed.
Mistake 3: forgetting to take a cancellation screenshot
A confirmation email or screenshot is your proof of cancellation. Without it, you cannot dispute a stray charge with your bank or escalate to CASE. Take a screenshot the moment you see the cancellation confirmation message.
Mistake 4: not checking unused credits
Before you cancel, log in and check your remaining credits. If you have unused credits, consider using them before cancelling or requesting Touchnote to refund them when you cancel. Do not abandon credits you have already paid for.
Your cancellation checklist
Use this checklist to ensure your Touchnote cancellation is complete and protected.
| Task | Status | Due date |
|---|---|---|
| Check your next renewal date in Membership settings | Not started | Today |
| Cancel through the app, website or email | Not started | 5-7 days before renewal |
| Take a screenshot or save the confirmation email | Not started | Immediately after cancelling |
| Check your email for a confirmation from Touchnote | Not started | Within 2 hours |
| Verify no charge appears on your next renewal date | Not started | On your renewal date |
| If charged, contact Touchnote or your bank within 7 days | Not started | Within 7 days of unexpected charge |
Summary and next steps
Cancelling Touchnote takes minutes, but protecting your money requires attention to timing, documentation and follow-up. Cancel through the app or website for the fastest result, take a screenshot immediately, and verify the charge does not reappear on your next billing date.
If you encounter any resistance from Touchnote, contact CASE (1800-6-2273) or ask your bank to reverse the charge. Stopee has helped thousands of consumers cancel recurring subscriptions and recover unexpected charges-your rights matter, and you deserve clear, straightforward cancellation with no surprises.
Contact information for escalation
Touchnote support: help@touchnote.com
Consumers Association of Singapore (CASE): 1800-6-CASE (2273) or www.case.org.sg
Your bank's dispute team: Check your card statements for the phone number or visit your bank's website
For more guidance on cancelling subscriptions and protecting yourself as a consumer, visit Stopee.com today. Stopee is your trusted resource for cancellation advice, and we stand with you every step of the way.