Manage Trackipet

How to cancel trackipet in singapore: your complete step-by-step guide

What trackipet is and why you might want to cancel

Trackipet is a GPS-based pet tracking service that gives you real-time location updates for your furry friend through a dedicated mobile app and hardware tracker. You subscribe to data plans that enable live tracking, location history, and safety alerts-all paired with a small device your pet wears.

Many pet owners in Singapore find the service valuable at first, then realise they no longer need active monitoring or discover the ongoing subscription costs don't match their usage. At Stopee, we've helped thousands of pet owners understand their options and cancel services that no longer serve them, so you're not alone if you're thinking of stepping back.

The trackipet service model

Trackipet operates on a dual-charge model: you buy the hardware tracker once, then pay recurring subscription fees for the data service that powers the tracking. Subscriptions auto-renew by default, which means your payment method will be charged on your renewal date unless you actively cancel beforehand.

This is where many customers get caught. You may have purchased a 6-month or annual plan months ago, forgotten about the auto-renewal, and suddenly notice a charge you didn't expect. Cancelling Trackipet stops future automatic charges, but the process requires you to contact support directly-you cannot cancel through the app alone.

Common reasons singaporeans cancel trackipet

• Pet no longer needs active monitoring after recovery from loss or illness
• Subscription costs feel high for infrequent use
• Switching to a competing pet tracker with better local support
• Device battery issues or poor GPS accuracy in dense urban areas
• No longer owning a pet, or pet now an indoor cat with minimal roaming

How to cancel trackipet in singapore

Cancelling Trackipet requires you to reach out to their support team; there is no self-service cancellation button in the app or on the website.

Step-by-step cancellation process

1. Locate your Trackipet account details.
   • Open your Trackipet mobile app or log in at the Trackipet web portal
   • Note your account email and any subscription reference number (usually found in your latest invoice)
   • Have your payment method and last four digits of the card on hand
2. Visit the Trackipet Help Center.
   • Go to the official Trackipet subscription help page (omni.tracki.com/hc/help/en/categories/subscription)
   • Review the subscription section for contact options; look for a "Contact Us" button or email address
   • Alternatively, open the app and find the Help or Support menu
3. Submit your cancellation request.
   • Write a clear, brief message: "I would like to cancel my Trackipet subscription effective immediately"
   • Include your account email address and the email associated with your payment
   • If you know your subscription plan (Monthly, 6-Month, Annual, or 2-Year), mention it
   • Do not assume the cancellation is processed until you receive written confirmation
4. Wait for confirmation from Trackipet support.
   • Trackipet typically responds within 24-48 hours during business days
   • They will confirm that auto-renewal has been disabled on your account
   • Request written confirmation (screenshot or email) and save it for your records
   • Pro tip: If you don't hear back within 48 hours, follow up again-support teams can miss messages in high-volume periods
5. Verify the cancellation on your next billing cycle.
   • Mark your renewal date on a calendar (usually shown in your account settings)
   • Check your bank or credit card statement on that date to confirm no charge appears
   • If a charge does appear after confirmed cancellation, contact your bank immediately and escalate with Trackipet support

Do not cancel through the app store or google play

Warning: Do not try to cancel your Trackipet subscription through Apple App Store subscriptions or Google Play subscriptions. These platforms handle app access only, not the Trackipet data service. Cancelling there will stop you receiving app updates but will not stop Trackipet from billing your payment method for the tracking service itself.

Many consumers make this mistake and believe they've cancelled, only to find unexpected charges weeks later. Always cancel directly with Trackipet support to guarantee the subscription stops.

Understanding trackipet's pricing plans in singapore

Trackipet offers four main subscription tiers, each auto-renewing unless you cancel beforehand. All prices shown are approximate conversions to SGD based on current exchange rates and may vary slightly depending on your payment processor or promotional rates.

Trackipet subscription plans and costs

The longer your plan, the lower your monthly cost-but the harder it is to get out. If you choose the 2-Year plan and cancel after 8 months, you've already paid most of your obligation and may not receive a pro-rata refund (see Refunds section below). The Monthly plan offers no savings but maximum flexibility for cancellation.

Your consumer rights and protections in singapore

Singapore's Consumer Protection (Fair Trading) Act gives you specific rights when dealing with subscription services like Trackipet, especially if the service was sold to you through unsolicited means or if misleading claims were made.

What singapore law protects you

If Trackipet solicited you by telemarketing, direct mail, or outside an agreed place of business (such as a pop-up stand), you have a statutory 14-day cooling-off period from the purchase date. During this window, you can cancel for a full refund, no questions asked, provided the service has not yet been supplied or has only been partially supplied.

However, if you purchased Trackipet online through their website or app on your own initiative, this cooling-off right may not automatically apply-the law is narrower in scope than many consumers believe.

Pro tip: If you believe Trackipet engaged in unfair trading practices (such as hiding auto-renewal terms in tiny print or making false claims about tracking accuracy), you can lodge a complaint with the Consumers Association of Singapore (CASE) or the Competition and Consumer Commission of Singapore (CCCS). Stopee recommends documenting all communications with Trackipet as evidence.

Digital service refunds under singapore law

For digital goods and subscription services, the law does not guarantee a blanket refund right. However, Trackipet's own refund policy (outlined in the next section) may be more generous than the minimum legal requirement. If Trackipet's policy conflicts with consumer law, the more favourable option applies to you.

Trackipet's refund policy explained

Trackipet offers two separate refund paths depending on whether you are returning the physical device or cancelling the subscription service.

Hardware device returns

If you purchased the Trackipet tracker device and want to return it for a refund, you must do so within 30 days of receiving your order. The device must be in original condition with all packaging and components intact.

• Return fee: Original shipping and handling costs are deducted from your refund
• Restocking fee: Missing components or damage may incur a restocking fee up to S$25
• Warning: Do not assume the device return will also cancel your subscription-contact support to disable auto-renewal separately

Subscription data plan refunds

Trackipet's subscription refund policy is conditional and complex. Refunds are possible within 30 days of purchase only if:

• You have used the service for fewer than 30 days (or minimally)
• You request the refund within 30 days of the initial purchase date
• Your payment was processed within six months prior to your refund request (this clause protects old charges from being refunded retrospectively)
• Only one month's worth of the subscription cost is refunded for multi-month or annual plans

For long-term plans (6 months, 1 year, or 2 years), refunds are discretionary beyond the initial 30-day window. Trackipet is not obligated to refund you for the remaining months if you cancel after day 30, though you can ask and they may consider it as a goodwill gesture.

Pro tip: If you purchased a 2-Year plan, used it for only 2 weeks, and then request a refund on day 25, you are likely eligible for a refund of approximately one month's cost (roughly S$6.43 for the 2-Year plan). However, Trackipet will not refund the full two-year amount. Always clarify what refund amount you qualify for before cancelling.

What happens after you cancel trackipet

Cancelling your subscription stops future charges, but several practical questions arise once you've confirmed the cancellation. Here's what you need to know.

Access to your tracking data and the app

Once your subscription expires or you cancel, your access to live tracking will cease. Trackipet does not clearly specify on their website what happens to your historical location data, device pairing records, or account profile after cancellation.

When you submit your cancellation request to support, ask these specific questions:

• Will I retain access to historical location logs after cancellation, or will they be deleted?
• Can I export my pet's location history before the subscription ends?
• Will my device remain paired to my account for future reactivation, or will I need to re-register it?
• How long until my data is deleted from Trackipet's servers?

Having these answers in writing protects you if you later want to reactivate the service or if you need historical data for any reason.

The hardware tracker after cancellation

Your physical Trackipet device will stop receiving location updates once the subscription ends, but the device itself remains yours. You can:

• Keep it in a drawer as a backup if you resubscribe later
• Return it for a refund within 30 days of original purchase (if still eligible)
• Reactivate the subscription at any time by contacting support and resuming payments
• Sell it second-hand (though the buyer will need their own active subscription)

Pro tip: Do not throw away the tracker immediately after cancelling. Contact support first to confirm your data has been archived (if you need it) and whether any regulatory reasons require you to return the hardware.

Common cancellation mistakes to avoid

We understand cancelling a service feels like paperwork friction, and it's easy to take shortcuts that backfire. Here are the biggest traps we see Trackipet users fall into at Stopee.

Mistake 1: assuming the app auto-deletes after cancellation

The Trackipet app will remain on your phone and may continue sending notifications after your subscription ends. This doesn't mean you're still being charged-but it can confuse you into thinking the cancellation didn't work. Manually uninstall the app after your cancellation is confirmed, or simply ignore the notifications knowing your billing has stopped.

Mistake 2: cancelling through the wrong channel

Many users try to cancel through Apple App Store or Google Play settings, thinking this will stop Trackipet charges. It won't. You must go directly through Trackipet support. Stopee has seen countless complaints from people who did this and were still charged.

Mistake 3: not getting written confirmation

If Trackipet support confirms your cancellation verbally or in a chat, screenshot or forward that message to yourself immediately. Do not rely on memory. When the charge doesn't appear on your next renewal date, you'll want proof that you requested cancellation in case any dispute arises.

Mistake 4: forgetting to check your next billing date

Mark your renewal date in your calendar or set a phone reminder. If you cancelled successfully, no charge should appear on that date. If it does, you have evidence of a billing error and can escalate immediately with your bank and Trackipet.

Mistake 5: believing a refund covers all remaining months

Trackipet's refund policy only covers one month for long-term plans, not the full unused portion. If you want a partial refund for unused months, ask support explicitly-it may be granted as a courtesy, but it is not guaranteed by their standard terms.

Cancellation checklist for trackipet

Use this checklist to ensure you've covered every step and won't encounter surprises after cancellation:

1. Gather your account details (email, payment method, subscription reference number)
2. Visit Trackipet's Help Center at omni.tracki.com/hc/help/en/categories/subscription
3. Send a cancellation request via the official support channel (not the app)
4. Receive written confirmation that auto-renewal has been disabled
5. Ask about data export and account deletion timelines in the same message
6. Mark your next renewal date on a calendar
7. Check your bank statement on the renewal date to confirm no charge appears
8. If a charge does appear, contact Trackipet support and your bank immediately
9. Uninstall the Trackipet app if you no longer want notifications
10. Keep all cancellation confirmations for 12 months in case a dispute arises

Comparing your cancellation options in singapore

You have three main paths forward when you decide Trackipet no longer works for you. This table helps you decide which route fits your situation best.

For most Singaporeans, the first option (direct cancellation with Trackipet support) is the fastest and simplest. The hardware return route is worth pursuing only if you purchased within the last 30 days. The consumer authority escalation is your backstop if Trackipet becomes uncooperative.

How stopee helps you cancel trackipet and other services

Cancelling subscriptions should not feel like a puzzle. At Stopee, we've built resources to help you navigate cancellation processes across hundreds of services, from pet trackers to streaming platforms to fitness apps. Our step-by-step guides, escalation templates, and consumer law references take the guesswork out of the process.

If you get stuck during your Trackipet cancellation-or if Trackipet support is unresponsive-Stopee has helped thousands of consumers document complaints, draft escalation letters to consumer authorities, and recover refunds they were initially denied. We believe every cancellation should be straightforward, and we're here to help level the playing field between you and companies that profit from complex cancellation processes.

Visit Stopee.com to explore guides for other services you might want to cancel, or to learn more about your consumer rights in Singapore. Stopee is committed to making cancellation transparent, fast, and fair for every consumer.

Trackipet contact and escalation information

If Trackipet support does not respond or refuses your cancellation request, escalate your complaint to the relevant consumer protection authority in Singapore.

Trackipet support channel

• Help Center: omni.tracki.com/hc/help/en/categories/subscription
• Contact method: Submit via the Help Center's contact form; response within 24-48 business hours
• Note: Trackipet's registered contact details are associated with business addresses in the United States; ensure you are contacting their official support portal

Singapore consumer authorities for escalation

• Consumers Association of Singapore (CASE): 1800-6-CASE-1 (1800-622-7351) or email complaints@case.org.sg. CASE mediates disputes between consumers and businesses and can pressure companies to comply with refund requests or explain unfair terms.
• Competition and Consumer Commission of Singapore (CCCS): 6100-1622 or submit a complaint at www.cccs.gov.sg. The CCCS investigates unfair trading practices and can issue fines or enforcement orders against businesses.
• Your bank or credit card issuer: If Trackipet charges you after cancellation, dispute the charge directly with your financial institution. Most banks will reverse unauthorised recurring charges if you provide evidence of your cancellation request.

Stopee recommends keeping all cancellation confirmations, screenshots, and correspondence with Trackipet for at least 12 months. If a dispute arises, this documentation is your strongest lever when dealing with banks or consumer authorities.

Your decision to cancel Trackipet is valid, and you deserve a hassle-free process. Follow the step-by-step guide above, confirm your cancellation in writing, and mark your calendar. If complications arise, Stopee has helped thousands of consumers cancel services across Singapore, and our resources-along with your consumer rights-are here to support you.