Manage Tracki

How to cancel tracki and protect your refund rights in singapore

What tracki is and why you might cancel

Tracki is a portable GPS tracker paired with a subscription service that gives you real-time location updates for vehicles, pets, and valuable assets. The device itself is sold separately from the subscription plan, and subscriptions are billed in USD while devices available locally in Singapore are priced in SGD. If you've decided the service no longer fits your needs, Stopee is here to guide you through cancellation step by step and ensure you understand your refund rights.

How tracki works

You purchase a physical GPS device and pair it with one of Tracki's subscription plans to receive location updates through their mobile app. Update frequency ranges from 1-minute intervals (for real-time tracking) to less frequent options, and you control your subscription through either the Tracki website, Apple App Store, or Google Play depending on where you bought your plan.

Common reasons to cancel tracki

You might cancel because the subscription cost no longer justifies the value, you've switched to a competitor service, or you simply don't need location tracking anymore. Whatever your reason, Stopee makes sure you know exactly how to exit cleanly and what compensation you're entitled to under Singapore's consumer protection laws.

Your consumer rights under singapore law

Singapore's Consumer Protection (Fair Trading) Act protects you when you buy digital services like Tracki subscriptions. You have a right to accurate information, protection against unfair contract terms, and recourse if a service fails to deliver as promised.

Key protections that apply to your tracki subscription

If Tracki fails to provide the service you paid for, or if it makes cancellation unreasonably difficult, you can escalate to the Consumers Association of Singapore (CASE). You also have the right to receive a refund if the service was not as described, provided you cancel within a reasonable timeframe. Stopee recommends keeping all receipts, emails, and support communications as evidence if you need to file a complaint.

When to involve regulators

If Tracki refuses to accept your cancellation or wrongfully charges you after you've requested to cancel, contact CASE at www.case.org.sg or call 6100 0315. Document every attempt you make to cancel and keep timestamps of when you contacted support. This evidence becomes crucial if you need to escalate your complaint to a government authority.

Methods to cancel your tracki subscription

Your cancellation path depends on where you bought your subscription, and Stopee breaks down each method so you know exactly where to go. Each path has different timelines and requirements, so read your specific scenario carefully.

Cancelling through apple app store

If you subscribed to Tracki through Apple's ecosystem, you manage cancellation entirely within Apple's settings, not through Tracki's website or support team.

1. Open the App Store app on your iPhone, iPad, or Mac.
2. Tap or click your profile icon in the top-right corner.
3. Select "Subscriptions" from the menu.
4. Find "Tracki" in your active subscriptions list.
5. Tap or click "Cancel Subscription" and confirm your choice.
6. Apple will stop charging you at the end of your current billing cycle.

Pro tip: Take a screenshot of the cancellation confirmation screen. Apple sends an email confirmation, so check your inbox and retain that message. Tracki cannot reverse an App Store cancellation on your behalf, so this step is final.

Cancelling through google play

Android users who subscribed via Google Play follow a similar but distinct process within Google's settings.

1. Open the Google Play Store app on your Android device.
2. Tap your profile icon in the top-right corner.
3. Select "Payments and subscriptions" then "Subscriptions."
4. Find and tap "Tracki" in your active list.
5. Tap "Cancel subscription" and confirm.
6. Google will honour the cancellation at the end of your current billing period.

Warning: Do not uninstall the Tracki app before confirming cancellation in Google Play. Uninstalling does not cancel your subscription and charges will continue. Stopee strongly recommends screenshotting your cancellation confirmation within Google Play as well.

Cancelling a direct subscription from tracki's website

If you bought directly from Tracki rather than through an app store, you must contact Tracki support because the website dashboard does not offer self-serve cancellation.

1. Visit Tracki's official website and locate their support contact options (typically Live Chat or a contact form).
2. Use Live Chat if available and clearly state: "I wish to cancel my subscription effective immediately. Please send written confirmation of cancellation to my email."
3. Provide your account email and any subscription reference numbers you have.
4. Request written confirmation of cancellation in writing; do not rely on verbal confirmation alone.
5. If Live Chat does not respond within 24 hours or is unavailable, use their phone or email support channels.
6. If support refuses to cancel or becomes unresponsive, send a formal cancellation notice by registered postal mail (see Address section below) and retain proof of delivery.

Pro tip: Take screenshots of your Live Chat conversation. Copy the entire chat transcript and email it to yourself immediately after the conversation ends. This creates a timestamped record if you need to dispute a charge later.

What happens immediately after you cancel

Cancellation creates immediate changes to your access and billing, though the timing depends on your subscription method. Stopee walks you through what to expect.

Your billing and access timeline

When your cancellation is accepted, Tracki stops all future automatic renewals and charges. Your service access typically remains active until the end of your current paid billing period (for example, if you paid monthly and cancelled on day 15, your access continues to day 30 or the final day of that month). After your current period expires, the tracking service stops and your device can no longer transmit location data through Tracki's network.

Warning: If you cancel via App Store or Google Play but your account with Tracki's website continues to show an active subscription, you may face unexpected charges. Contact Tracki support to confirm both cancellations are linked and complete. Stopee has seen cases where dual subscriptions caused confusion; always verify cancellation across all platforms you used.

Your data and device after cancellation

Tracki retains your location history and account data according to their privacy policy; the service does not automatically delete this information when you cancel. If you want your data deleted, email Tracki support directly and request data deletion under Singapore's Personal Data Protection Act (PDPA). Ask for written confirmation that your data has been deleted or anonymised.

If you own a Tracki device and plan to return it for a refund, you must initiate the return process within 30 days of cancellation. Device returns are separate from subscription cancellation, and timing matters for your eligibility.

Refund eligibility and how to claim your money back

Refund policies differ sharply depending on whether your device is new or activated, and Stopee breaks down exactly what you can recover and what has strict time limits. Know your window: decisions made within 30 days of purchase carry the strongest refund protections.

Refunds for unopened or unactivated devices

If you purchased a Tracki device but never activated it or removed it from its original packaging, you are eligible for a full refund minus shipping and handling charges within 30 days of receipt. Tracki may deduct up to SGD 34 (approximately USD 25) as a restocking fee if components or accessories are missing or damaged.

To claim this refund, contact Tracki support with your proof of purchase and photos of the unopened device. Ship the device back to them using registered mail and request a tracking number. Stopee recommends sending your return via a courier that provides signature confirmation so you have proof of delivery.

Refunds for activated devices and subscriptions

Activated devices returned within 30 days are eligible for a partial refund, but any cellular or connection plan fees you have already paid are typically non-refundable. Subscription refunds are more restricted: Tracki will only consider refund requests submitted within six (6) months of payment, and even then, refunds are capped at one month of service per subscription.

If you purchased an annual plan and cancel after three months, you may qualify for a prorated refund covering the nine months of service you did not use. However, requests submitted outside Tracki's specified timeframe are treated as discretionary, meaning they are granted at Tracki's sole judgment and not guaranteed.

How to request your refund

1. Gather your proof of purchase (receipt, confirmation email, invoice showing the payment date and amount).
2. Contact Tracki support and state your refund request clearly: include the subscription plan, the amount charged, and the date of purchase.
3. Explain briefly why you are requesting a refund (e.g., "I cancelled within 30 days as the service did not meet my expectations").
4. If you are returning a device, follow their return address instructions and send via registered mail.
5. Request a refund status update in writing within 7 days.
6. If Tracki denies your refund claim, respond in writing with reference to your consumer rights under the Consumer Protection (Fair Trading) Act and request escalation.

Pro tip: If Tracki charged your credit card or e-wallet, you also have the right to dispute the charge with your payment provider if Tracki refuses your refund. Contact your bank or digital wallet support and file a chargeback claim with evidence of your refund request and cancellation confirmation. This is your final safety net if Tracki fails to refund within 14 days of your request.

Tracki subscription plans and pricing in singapore

Understanding what you are paying for helps you evaluate whether cancellation makes sense, and Stopee shows you the current pricing landscape so you can compare plans fairly.

Current subscription plans and costs

All subscription prices are quoted by Tracki in USD, so your actual SGD cost fluctuates with exchange rates. If you see a cheaper annual plan advertised, ensure it includes all features you need before committing; some lower-priced tiers may offer less frequent location updates (e.g., every 5 minutes instead of every 1 minute).

Common mistakes that delay or prevent cancellation

Cancellation rarely goes wrong if you follow the right steps, but Stopee has seen consumers lose refund eligibility or face repeated charges because of preventable errors. Avoid these traps.

Mistake 1: cancelling through the wrong channel

The most common error is contacting Tracki support and asking them to cancel an App Store or Google Play subscription. Tracki cannot cancel those subscriptions on your behalf; you must do it yourself in the app store settings. If you ask Tracki to cancel and they tell you "contact Apple" or "contact Google," follow their instruction immediately. Do not assume Tracki has handled it for you.

Mistake 2: not requesting written cancellation confirmation

Verbal cancellations (whether by phone or live chat) are easy for both you and Tracki to forget or dispute later. Always ask for written confirmation by email and keep that message permanently. If support refuses to send written confirmation, that is a red flag and a reason to escalate to CASE.

Mistake 3: missing the 30-day device return window

If you want your device refund, you have only 30 days from receipt to initiate the return. After day 30, you forfeit refund eligibility entirely. Stopee recommends marking a calendar reminder 25 days after your device arrives so you have 5 days to submit your return request before the window closes.

Mistake 4: uninstalling the app instead of cancelling the subscription

Removing the Tracki app from your phone does not cancel your subscription. Your payments continue, and Tracki will eventually bill you again because the subscription itself remains active. Always cancel through App Store, Google Play, or Tracki support; removing the app is a separate cleanup step you do after cancellation is confirmed.

Checklist: cancel tracki the right way

Stopee has created this checklist to ensure you complete every necessary step and protect yourself throughout the cancellation process.

• Identify where you bought your subscription (Tracki website, Apple App Store, or Google Play).
• Locate your original receipt or confirmation email and confirm the subscription cost, start date, and billing cycle.
• If buying through App Store or Google Play, open your device and navigate to Subscriptions; cancel there and take a screenshot of confirmation.
• If buying directly from Tracki, contact support via live chat or email with your request to cancel.
• Request written cancellation confirmation and save the email or screenshot permanently.
• Verify that no charges appear on your card 3-5 days after cancellation confirmation.
• If you are returning the device for a refund, initiate the return within 30 days and send via registered mail.
• Keep proof of delivery (courier receipt or registered mail receipt) for your records.
• If Tracki charges you after cancellation, contact your bank to dispute the charge within 60 days.
• If Tracki refuses your refund, file a complaint with CASE using your saved cancellation confirmation and payment records.

How stopee helps you cancel tracki

Stopee is your consumer advocate throughout the cancellation process, helping thousands of customers recover refunds and exit subscriptions that no longer serve them. We provide step-by-step guidance, alert you to common pitfalls, and give you the evidence you need to dispute unfair charges or refund denials.

If you have already cancelled Tracki but face a billing dispute or refund denial, Stopee can help you draft a complaint to CASE and ensure you understand your legal rights. Visit stopee.com to access cancellation guides for hundreds of other services and learn how to protect yourself from hidden renewal charges.

Your cancellation is your right, and Stopee makes sure you exercise it with confidence. Whether you cancel today or revisit this guide later, know that Stopee has your back at every step.

Contact address for written cancellation notice

If Tracki's live chat and phone support become unresponsive or refuse your cancellation request, send a formal notice by registered postal mail. Keep your proof of delivery (the receipt from Singapore Post or your courier) as evidence of your attempt to cancel.

Tracki's mailing address for customer service and cancellation requests is as follows:

Tracki customer service
(Check Tracki's official website or support page for the current mailing address, as this information may change. Stopee recommends emailing support first to request the correct address and a point of contact.)

Include your email address, account number, subscription plan details, and the date you wish the cancellation to take effect. State clearly: "I request immediate cancellation of my Tracki subscription, effective upon receipt of this letter. Please confirm cancellation in writing to my email address."

Send this letter via Singapore Post Registered Mail (with signature confirmation) so you have proof that Tracki received it. Keep the entire letter and the delivery confirmation in your records permanently. This written notice serves as your legal evidence if you later need to escalate to CASE or your bank.