Manage Tribe

How to cancel tribe in singapore and get your refund (in 14 days)

What tribe is and why you might want to cancel

Tribe is a community-building platform that lets creators and brands build social spaces with forums, resources, and member engagement tools. You can subscribe to ad-free or premium tiers across different Tribe apps - from live sports scores to exclusive community experiences. The platform operates in Singapore and charges in SGD, with subscriptions starting from S$3.98 per month.

You might want to cancel if you're not using the community features, the subscription cost no longer fits your budget, or you've found a better alternative. Whatever your reason, Stopee understands that cancelling a subscription should be straightforward - not buried in settings or impossible to find. We've helped thousands of Singapore consumers navigate subscriptions, and Tribe cancellations follow a clear pattern once you know which platform you used to sign up.

Different tribe apps, different cancellation routes

Tribe operates multiple apps and services under the same brand name. The most common is Tribe: Live Sports Scores (available on Apple App Store and Google Play), but Tribe also offers community platforms, benefits solutions, and web-based subscriptions. Before you cancel, confirm exactly which Tribe product you're subscribed to - the cancellation method differs depending on whether you signed up through Apple, Google Play, or directly on the web.

Tribe's refund policy and your consumer rights in singapore

Understanding what you're entitled to matters before you cancel. Singapore's Consumer Protection (Fair Trading) Act protects you when you purchase goods or services, including digital subscriptions like Tribe.

What tribe says about refunds

Tribe's stated policy is that charges are generally non-refundable unless an exception applies under their terms or Singapore law. However, Tribe does allow refund requests within 14 days of the transaction date in specific cases - typically if the service wasn't as described or if you cancel before the billing period ends. Most purchases are final, but this 14-day window is your legal leverage point.

Your rights under singapore consumer law

The Consumer Protection (Fair Trading) Act gives you the right to cancel certain subscriptions and recover your money if Tribe fails to deliver the service as advertised or breaches the terms of supply. If Tribe refuses a refund after 14 days and you believe the service was faulty or misleading, you can escalate to the Consumers Association of Singapore (CASE) or the Infocomm Media Development Authority (IMDA). Stopee recommends documenting your cancellation request and Tribe's response - these records matter if you need to file a complaint later.

Tribe's pricing plans in singapore

Tribe offers multiple subscription tiers across its apps. Here's the current pricing structure so you know exactly what you're paying for before you cancel.

Step-by-step: how to cancel tribe

Your cancellation method depends entirely on how you originally subscribed. Follow the pathway that matches your sign-up method - and be prepared to move quickly if you want that refund within 14 days.

Cancel if you subscribed through apple app store

Apple processes all App Store subscriptions independently, so you must cancel directly through your Apple account - Tribe cannot cancel or refund App Store purchases on your behalf. This is important: cancelling the app does not cancel the subscription.

1. Open Settings on your iPhone or iPad and tap your Apple ID profile at the top.
   • If you're on an older iOS version, go to Settings > iTunes & App Stores instead.
2. Tap "Subscriptions" (you may see "Media & Purchases" first - tap that, then "Subscriptions").
   • You'll see all active subscriptions linked to your Apple account.
3. Find Tribe in the list and tap it.
   • If you've subscribed to multiple Tribe products (like both the ad-free and Tier 2 plans), each appears separately.
4. Tap "Cancel Subscription" at the bottom.
   • Apple asks you to confirm your reason for cancelling - this is optional, but feedback helps the developer improve.
5. Confirm the cancellation. Your subscription stops at the end of the current billing period.
   • You retain access until that date; Apple will not charge you again.

Pro tip: If you cancel partway through a billing period, Apple rarely refunds the remainder. However, if you cancel within 14 days of the original charge and contact Apple Support directly through the app, you may qualify for a refund under consumer protection rules. Stopee recommends requesting a refund immediately after cancelling if you feel the subscription didn't meet expectations.

Warning: Cancelling on the web (via appleid.apple.com) works exactly the same way. Some users miss the Subscriptions tab entirely - it's separate from your Purchase History.

Cancel if you subscribed through google play

Google Play subscriptions work similarly to Apple - Google manages the billing, but you must request cancellation through the proper channel. Tribe cannot cancel Google Play subscriptions directly, though Tribe support can help guide you.

1. Open the Tribe app on your Android device and navigate to Settings.
   • Look for "Settings" or a gear icon, usually at the bottom or in the menu.
2. Tap "Help & Feedback" or "Contact Support."
   • This opens a support form within the app.
3. Write a cancellation request and include:
   • Your Google Play order number (find this in Google Play > Account > Purchases > Subscriptions > Tribe).
   • The email address linked to your Google Play account.
   • Your request to cancel the subscription effective immediately.
4. Submit the form. Tribe support responds typically within 24 to 48 hours.
   • Keep a copy of your submission for records.
5. Alternatively, cancel directly through Google Play:
   • Open the Google Play app, tap your profile icon, then "Payments and subscriptions" > "Subscriptions."
   • Find Tribe and tap "Cancel subscription."
   • Confirm the cancellation.

Pro tip: Google Play's direct cancellation (step 5) is faster and more reliable than contacting Tribe support. You can cancel immediately without waiting for a response. Use Tribe support only if you need help locating your order number or if you want to request an expedited refund.

Warning: Google Play refunds depend on how long ago you subscribed. If it's been more than 48 hours since the charge, Google typically denies the refund request. Request cancellation as soon as you decide to stop - the sooner you act, the better your refund chances.

Cancel if you purchased directly from tribe (web or in-app)

If you signed up on Tribe's website or through a direct payment method (not Apple or Google), you must contact Tribe support directly. Tribe may process your cancellation and issue a refund within 14 days of the transaction.

1. Locate Tribe's contact form or support email. Check:
   • The Tribe website's "Contact Us" or "Help" page.
   • Your original confirmation email from Tribe.
   • The Tribe app's Settings > Help & Feedback menu.
2. Draft a cancellation email and include:
   • Your full name and email address associated with the Tribe account.
   • The subscription or plan name you wish to cancel.
   • The date of the original charge (find this in your bank or email records).
   • A clear request to cancel the subscription effective immediately.
   • If within 14 days, request a refund to your original payment method.
3. Send the email and request a confirmation of receipt.
   • If Tribe doesn't acknowledge within 2 business days, follow up or escalate.
4. Tribe responds with a cancellation confirmation. Refunds typically process within 5 to 10 business days.
   • Check your bank account or card statement to confirm the refund appears.

Pro tip: Tribe's stated policy allows cancellation and refunds within 14 days of the transaction date. If you're near that deadline, mention it explicitly in your email - "This is Day 12 of my 14-day window" carries weight and shows you know your rights.

Warning: Direct web payments sometimes get delayed in processing. If Tribe doesn't respond within 3 business days, escalate by sending a second email marked "URGENT: Cancellation Request" and carbon-copy (CC) any support email address you can find on their website.

What happens after you cancel tribe

Cancelling stops future charges, but your access and account data follow specific rules. Understand what you're losing and what you keep.

Your access after cancellation

When you cancel, Tribe stops charging you at the end of your current billing period unless you request immediate cancellation. You generally retain access to premium features until that date expires. After the billing period ends, premium-only features (like ad-free viewing, tier-locked content, or exclusive community tools) become unavailable. Free features and your account itself remain accessible.

Your account and data after cancellation

Your Tribe account and any public content you created usually remain in place after cancellation. Tribe does not automatically delete your profile, posts, or community contributions. However, premium-only features attached to your posts or activities become disabled. Check Tribe's full Terms of Service for details on data retention, account termination timelines, and whether Tribe deletes inactive accounts after a certain period.

Refund timeline and tracking

If Tribe approves your refund, the timeline depends on your payment method. Knowing what to expect helps you spot delays early.

Expected refund timeframes

Direct web refunds from Tribe typically appear within 5 to 10 business days, though some banks hold the funds for another 1 to 3 days. Apple refunds can take 5 to 30 days depending on your bank, while Google Play refunds usually appear within 2 to 5 business days. If your refund hasn't appeared after 30 days, contact Tribe or the relevant payment platform again with your confirmation email and transaction ID.

How to track your refund

After Tribe approves your cancellation, save the confirmation email they send you. This email contains your cancellation date and refund reference number - you'll need it if the refund doesn't appear or if you need to escalate a complaint. Check your bank or card statement regularly to confirm the refund posts. If it doesn't arrive within the stated timeframe, contact your bank first to confirm the refund was actually sent; sometimes delays happen on the banking side, not Tribe's.

Common mistakes when cancelling tribe

Cancellation can feel frustrating, especially when you're expecting a refund. Avoiding these pitfalls saves you time and money.

Mistake 1: assuming the app deletion cancels your subscription

This is the most common trap. Deleting the Tribe app from your phone does not cancel your subscription or stop charges. Your billing continues through Apple, Google Play, or Tribe's servers. Always cancel through the subscription settings before you delete the app.

Mistake 2: missing the 14-day refund window

Tribe refunds typically apply only within 14 days of the transaction. After that, the subscription is yours to keep (unless you invoke consumer protection rights under Singapore law). If you want a refund, act immediately after you discover you're not using Tribe.

Mistake 3: confusing different tribe products

If you've subscribed to multiple Tribe services - like both the Sports Scores ad-free plan and Tier 3 - each requires separate cancellation. You might cancel one plan but remain billed for another. Review your subscription list carefully and cancel each one individually.

Mistake 4: not saving your cancellation confirmation

Always screenshot or save the cancellation confirmation email or receipt. If Tribe charges you again or your refund doesn't appear, this proof is essential for disputing the charge with your bank or escalating to CASE.

Mistake 5: requesting a refund after the 14-day window without invoking consumer law

Tribe's policy says refunds apply within 14 days. However, if the subscription wasn't delivered as promised, didn't work properly, or was charged in error, Singapore consumer law may still entitle you to a refund beyond 14 days. Stopee recommends citing the relevant breach in your cancellation request if you're past the standard window.

Your checklist before and after cancelling

Use this checklist to ensure you don't miss any steps and can act quickly if something goes wrong.

When to escalate your cancellation to consumer authorities

If Tribe refuses to cancel or denies a refund you believe you're entitled to, escalation is your right. Singapore has two key consumer authorities you can contact.

Contact the consumers association of singapore (CASE)

If Tribe doesn't respond, charges you incorrectly, or denies a refund you qualify for under consumer protection law, file a complaint with CASE. You can lodge a complaint online at case.org.sg or visit their office. Provide all documentation: your cancellation request, Tribe's response (or lack thereof), your bank statement showing the charge, and any correspondence. CASE can mediate disputes and pressure Tribe to refund if they find wrongdoing.

Contact the infocomm media development authority (IMDA)

For digital services and subscription disputes, the IMDA also accepts consumer complaints. If you believe Tribe has breached fair trading practices or misled you about subscription terms, file a complaint at imda.gov.sg. This becomes especially relevant if Tribe's website or app terms were unclear or if they've charged you after you cancelled.

Dispute the charge with your bank

If Tribe refuses to refund or becomes unresponsive, contact your bank and dispute the charge as "unauthorized" or "service not rendered." Provide your cancellation confirmation and proof that Tribe either didn't respond or charged you after cancellation. Banks take these disputes seriously and often issue a chargeback in your favour, especially within 30 days of the original charge.

Tribe's cancellation contact details and support

When you contact Tribe directly, use these resources. Note that specific contact information may change, so verify the latest details on Tribe's official website or within the app.

Official tribe support channels

The primary cancellation address and support contact are typically provided in the Tribe app (Settings > Help & Feedback) or on the official Tribe website. Tribe operates a Singapore office for its community-building platform and flexible benefits solutions. If you cannot locate contact details within the app, visit the Tribe website and look for "Contact," "Help," or "Support" links. Alternatively, reply directly to your original confirmation email - most support teams monitor their automated reply addresses.

For Tribe Payments or benefits-related subscriptions, contact details may differ. Confirm you're addressing the correct division before submitting your cancellation request. Stopee recommends keeping a record of your submission date and any confirmation reference number.

Final thoughts on cancelling tribe in singapore

Cancelling a subscription you're not using is always the right choice, and with the right steps, it takes only a few minutes. Whether you signed up through Apple, Google Play, or directly on Tribe's website, your cancellation pathway is clear - and your refund rights are protected by law if you act within 14 days. Stopee has helped thousands of consumers in Singapore navigate subscriptions across all platforms, and we've seen how quickly cancellations go smoothly when you know your rights and follow the correct process for your payment method.

Start by confirming which product you subscribed to and how you paid. If Tribe doesn't respond or refuses a refund, don't accept it as final - escalate to CASE, the IMDA, or your bank. You have leverage, especially within the first two weeks. Save every confirmation email, track your refund timeline, and remember: cancellation is your right, and Stopee is here to ensure you exercise it without hassle or regret.