Manage Truvision

How to cancel truvision in singapore and protect your wellness investment

Understanding truvision and why cancellation matters

Truvision is a wellness and nutritional supplement service that operates on a recurring subscription model, offering product deliveries and digital health features to Singapore customers. You might have signed up for weight management support, nutritional tracking, or app-based wellness coaching - but if the service no longer fits your needs or budget, you deserve a straightforward cancellation process.

Many Truvision subscribers discover the cancellation journey is more complex than expected. Hidden billing cycles, unclear refund windows, and data loss concerns often catch customers off guard. At Stopee, we help thousands of Singaporeans navigate subscription cancellations every month, and we know exactly where Truvision's friction points lie. This guide walks you through every step, from cancellation to refund claims, so you stay in control.

Pro tip: Write down your subscription start date and current billing cycle end date before you begin - this information is essential if you need to escalate a refund dispute with your bank or the Consumer Protection Division.

Truvision pricing and subscription plans

Current pricing in singapore dollars

Truvision's official pricing pages do not display publicly listed SGD rates for 2025. You'll find plan details inside your account dashboard or through direct contact with their support team. Pricing typically varies based on which add-ons (coaching modules, meal plans, app features) you've activated.

To confirm your exact monthly or annual charge, check your last credit card or PayPal statement. Look for Truvision or any variant billing name - sometimes wellness apps use parent company names or abbreviations that aren't immediately obvious.

Where to find your plan details

Log into your Truvision account and navigate to the subscription or billing section. You'll see every active subscription, the renewal date, and the exact amount charged. Screenshot this page - it's your proof of the subscription terms if a dispute arises later.

Key reasons singaporeans cancel truvision

Common motivations to step away

Your reason for cancelling is personal, and Stopee respects every one. Singaporean subscribers typically cancel because the monthly cost no longer aligns with their budget, the app features don't deliver promised results, or they've found competing wellness services that suit them better.

Some customers discover that the nutritional supplements contain ingredients they weren't aware of, or that health authorities have flagged certain product formulations. Others simply lose interest after the initial enthusiasm fades - and that's entirely normal with subscription wellness services.

When cancellation is the right move

If you're not using the app more than once a week, if you've forgotten your login details, or if you're paying for features you don't activate, cancellation will free up cash. On the flip side, if you've just started and feel uncertain, consider a 14-day pause to gather data on your actual usage before making a permanent choice.

How to cancel truvision: step-by-step methods

Cancel through the truvision web account

This is the most direct route and leaves you with a confirmation record. You'll access your subscription settings directly through Truvision's platform.

1. Open your web browser and visit the Truvision login page.
2. Enter your email and password, then select Sign in.
3. Navigate to Account or Subscription settings (usually found in the top menu or sidebar).
4. Locate the active subscription or add-on you wish to cancel.
5. Select Cancel subscription or Manage next to the relevant plan.
6. You'll be asked whether you want immediate cancellation or cancellation at the next billing date. Choose your preference - note that immediate cancellation may mean losing access today.
   • If you want to use the service until your paid period ends, select Cancel at next billing date.
   • If you want access revoked immediately (for example, if you've found a security concern), select Cancel now.
7. Confirm the cancellation by selecting Yes, cancel or similar button.
8. You'll receive an on-screen confirmation and a confirmation email to your registered address.
9. Save or screenshot the confirmation page - this is your proof of cancellation for Stopee or your bank if you later dispute a charge.

Warning: Do not close the browser window immediately after confirmation. Allow 3-5 seconds for the page to fully process, then check your email inbox (and spam folder) for the confirmation message.

Cancel an add-on through your account dashboard

If you only want to remove a coaching module, meal plan, or other optional feature while keeping your base subscription active, follow this streamlined path.

1. Sign into your Truvision account.
2. Go to Subscription or Billing.
3. Find the add-on in the list and select Remove or Cancel add-on.
4. Choose whether to remove it immediately or at the next billing cycle.
   • Immediate removal typically takes effect within the hour.
   • Removal at next billing may qualify you for a partial refund of the prorated amount.
5. Confirm the action and save your confirmation email.

Cancel a subscription started through apple app store

If you subscribed to Truvision via your iPhone or iPad through the App Store, Apple (not Truvision) processes the cancellation. Truvision's web account system may not have direct control over this subscription type.

1. On your iPhone or iPad, open the Settings app.
2. Tap your name at the top of the screen, then select Subscriptions.
3. Find Truvision in the active subscriptions list.
4. Tap Truvision, then select Cancel subscription.
5. Confirm your cancellation - Apple will ask you to confirm once more.
6. You'll see a refund eligibility message. If you're within Apple's 14-day refund window from purchase, you may automatically receive a refund to your Apple ID balance or payment method.
   • Apple's refund policy is more generous than Truvision's 5-day window, so act quickly if you want to claim it.
7. Check your Apple ID email for cancellation confirmation.

Pro tip: If you cancel through Apple but your Truvision account still shows the subscription as active, contact Truvision support with your Apple receipt number. Sometimes the two systems take 24-48 hours to sync.

Cancel a subscription started through google play

Android users who activated Truvision through the Google Play Store must cancel through Google, not through the Truvision app itself.

1. Open the Google Play Store app on your Android device.
2. Tap the profile icon in the top-right corner.
3. Select Payments and subscriptions, then Subscriptions.
4. Find and tap Truvision.
5. Select Cancel subscription.
6. You'll be shown a cancellation reason prompt - choose one (Truvision uses this feedback, though it won't change your cancellation).
7. Confirm the cancellation and note your cancellation date.
8. Check your Gmail inbox for a cancellation confirmation from Google Play.

Warning: Google Play's refund window is typically 48 hours from purchase, which is shorter than Truvision's 5-day window. If you're seeking a refund, act immediately after discovering you want to cancel.

Refunds: what you're entitled to and how to claim

The 5-day refund window explained

Truvision offers a full subscription refund within 5 days of your purchase or subscription activation, provided you issue the cancellation within that window. Critically, this refund is issued as platform credits, not as cash back to your original payment method.

Platform credits can be used to purchase other Truvision products or services. After 30 days, unused credits may be paid out to your original payment method - but you must request this explicitly. Do not assume the payout will happen automatically.

1. Calculate your eligibility: count 5 calendar days from your subscription start date.
2. If you're still within the window, submit your cancellation through your account dashboard.
3. In the cancellation reason field, note that you're requesting a refund under the 5-day window.
4. Complete the cancellation process.
5. You'll receive a credit confirmation email within 24 hours showing the credit amount and available balance.
6. After 30 days, if you haven't used the credits, contact Truvision support and request a cash payout to your original payment method. Provide your order number and request confirmation of the payout date.

Refunds after the 5-day window

Once the 5-day window closes, Truvision's refund policy becomes much stricter. You are entitled to a refund only if the service experiences a major outage, if promised features are unavailable, or if you received a recalled product with unapproved ingredients.

If one of these conditions applies, refunds are prorated (calculated daily) and issued as credits. You'll need to document the issue - save screenshots of error messages, outage notices, or health authority warnings about product recalls.

Pro tip: Check the Health Sciences Authority (HSA) website regularly for product recalls or safety alerts related to Truvision supplements. If HSA has flagged an ingredient, you have grounds for a full refund and Stopee recommends filing a chargeback with your bank immediately.

Physical product returns and refunds

If you've received unopened, resalable Truvision supplements or wellness products, you may return them within 30 days for a 90% refund of the product cost (the 10% deduction typically covers restocking). Return shipping is your responsibility unless the product was defective or recalled.

For recalled dietary supplements with unapproved ingredients, authorities expect sellers to cover return postage. Document any health authority recall notice and include it with your return to strengthen your claim.

What happens after you cancel truvision

Access and billing after cancellation

Cancelling a subscription doesn't always mean instant lockout. If you chose to cancel at your next billing date, you'll retain full access until that date arrives. Truvision will not charge you again after the cancellation takes effect.

If you chose immediate cancellation, access typically ends within the hour. However, you may retain read-only access to your account history for a limited period - usually 30-90 days. Use this window to download any health data, meal plans, or coaching notes you want to keep.

Pro tip: Before your access window closes, take screenshots of your progress, meal logs, and any custom coaching notes. Truvision's data retention policy may delete this information after your account becomes inactive.

Data and account information

Cancelling your Truvision subscription may trigger automatic deletion of stored data, including your meal preferences, weight tracking history, coaching notes, and account settings. Stopee recommends downloading or exporting your data before you submit your cancellation.

To request a full data export, contact Truvision support in writing and cite Singapore's Personal Data Protection Act (PDPA). You have the right to request all personal data the company holds on you. They must provide this within 30 days at no cost.

Your consumer rights under singapore law

Protection under the consumer protection (Fair trading) act

The Consumer Protection (Fair Trading) Act protects you if Truvision misrepresents the benefits of its service, if products are unsafe, or if the company fails to honour its stated refund policy. You have the right to cancel within a reasonable timeframe if the service fails to meet its advertised standard.

If Truvision refuses a refund you believe you're entitled to, you can lodge a complaint with the Consumer Protection Division of the Ministry of Domestic Affairs. Include copies of your subscription confirmation, billing statements, and any relevant health authority warnings.

Escalation points if truvision refuses to cooperate

If Truvision ignores your cancellation request or refund claim, Stopee advises you to take these steps in order:

1. Send a formal written request to Truvision support, clearly stating your cancellation date, reason, and refund claim amount. Request written acknowledgment within 7 days.
2. If Truvision doesn't respond within 7 days or denies your claim unfairly, contact your credit card issuer or bank and file a chargeback. Provide your cancellation email, billing statements, and the original transaction reference.
3. If the chargeback is unsuccessful, lodge a complaint with the Consumer Protection Division at consumerprotection.gov.sg or call 1800-332-3233.
4. For health product safety concerns, report the issue to the Health Sciences Authority (HSA) at hsa.gov.sg.

Warning: Chargebacks can take 30-90 days and may temporarily close your Truvision account. Only file a chargeback after you've exhausted direct communication with Truvision support.

Common cancellation mistakes to avoid

Pitfalls that cost singaporeans money

Cancelling a subscription should be straightforward, but Stopee sees the same preventable errors repeatedly. You deserve better - and these mistakes are entirely avoidable.

Mistake 1: Cancelling only the add-on, not the base subscription. You intended to cancel entirely, but you removed only the coaching module. Your base subscription remains active, and you'll be charged next month. Solution: check your subscription list after cancellation and confirm every subscription shows as Cancelled or Inactive.

Mistake 2: Cancelling through the app instead of the web account. Mobile apps often have limited cancellation options, and some users inadvertently pause instead of cancel. Paused subscriptions auto-resume after 30 days. Solution: always cancel through the web dashboard or contact support in writing.

Mistake 3: Missing the 5-day refund window because you didn't note the start date. You signed up, changed your mind on day 6, and discovered refunds aren't available. Solution: screenshot your subscription confirmation email immediately after purchase. It will have the exact activation date.

Mistake 4: Not saving your cancellation confirmation. You cancelled successfully but deleted the confirmation email. Weeks later, you're charged again and can't prove you cancelled. Solution: screenshot the on-screen confirmation and keep the email. Forward it to yourself as a backup.

Mistake 5: Assuming removal from the app means cancellation. You uninstalled the Truvision app, believing this would cancel your subscription. It didn't - the subscription runs in the background and charges you anyway. Solution: cancellation requires explicit action in account settings; uninstalling or ignoring the app is not enough.

After cancellation: your action checklist

Immediate steps (within 24 hours)

• Save or screenshot your cancellation confirmation email and on-screen confirmation page.
• Log back into your Truvision account and confirm the subscription now shows as Cancelled or Inactive.
• Check your credit card or PayPal account to confirm no charge will appear on your next billing date.
• If you initiated a refund claim, note the date and reference number provided in the confirmation email.

Within 7 days

• Monitor your email for any Truvision communications asking you to reactivate or offering retention incentives. You do not need to respond unless you've changed your mind.
• If you expect a refund, check your email for the credits or payout notification.
• If you requested a data export under PDPA, follow up if you haven't received it within 7 days.

Within 30 days

• If you received platform credits as a refund but don't plan to use them, request a cash payout to your original payment method.
• Verify that no charge from Truvision appears on your credit card or bank statement.
• If an unexpected charge does appear, contact your bank immediately and reference your cancellation confirmation.

Cancellation comparison: key differences between platforms

Summary: staying in control of your wellness subscriptions

Cancelling Truvision is achievable in minutes if you follow the right path. The web account method is fastest, App Store and Google Play cancellations are most generous with refund windows, and physical product returns give you a final safety net if supplements arrive unopened.

Your consumer rights in Singapore are robust - the Consumer Protection (Fair Trading) Act and PDPA both back your cancellation requests, and Stopee is here to help if Truvision resists. Save your confirmation emails, note your cancellation date, and verify the charge doesn't reappear on your next billing cycle.

Thousands of Singaporeans have successfully cancelled unwanted subscriptions with Stopee's guidance, and we're confident you can too. If Truvision ever makes refund disputes difficult, remember that your bank and the Consumer Protection Division are your allies.

Ready to take action? Return to your account, click cancel, and take back control of your budget today.