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Cancel Umax: Step-by-Step Guide
How to cancel umax and claim your refund in singapore
What is umax and why you might want to cancel
Umax is a subscription app that offers personalised styling, appearance analysis and face assessment tools. You unlock full features by paying for a recurring subscription each billing period. If you've decided the service isn't delivering the results you expected, or you simply no longer need it, you have clear cancellation options available to you.
How umax is distributed
You can subscribe to Umax through three different channels: the Umax website (direct purchase), Apple's App Store for iOS users, or Google Play for Android users. This matters because cancellation rules and refund eligibility differ depending on where you subscribed. Stopee recommends checking which platform you used before you start the cancellation process, as this determines your next steps.
When cancellation makes sense
You might cancel Umax if the personalised analysis tools aren't meeting your needs, you've achieved your styling goals, you're not seeing visible results after a fair trial period, or you're simply managing your monthly subscriptions more carefully. Whatever your reason, you deserve a straightforward cancellation experience without hidden barriers.
Understanding your consumer rights in singapore
Singapore's Consumer Protection (Fair Trading) Act protects your right to cancel digital services and claim refunds under specific circumstances.
Your cooling-off period and digital content protection
Under Singapore law, you have a right to cancel most digital purchases within a reasonable timeframe if the service fails to deliver what was promised. For Umax's direct website purchases, the Money-Back Guarantee gives you 30 days to request a refund if you experience significant technical failures or see no visible results after following the personalised plan for at least 14 consecutive days with supporting proof. If Umax refuses a legitimate refund request, you can escalate to the Consumers Association of Singapore (CASE) or file a complaint with the Ministry of Trade and Industry. Stopee advises keeping all cancellation confirmations and correspondence as evidence.
App store and google play refund rights
Purchases made through Apple or Google are covered by those platforms' own refund policies, not Umax's. Apple typically allows refund requests within 45 days of purchase, while Google Play offers similar protections. You must request refunds directly from the app store, not from Umax, since the store acts as the merchant.
Umax pricing and available plans
Here are the current subscription tiers available in Singapore, sourced from verified app listing information.
Pricing table
| Plan | Price (SGD) | Billing cycle | Best for |
|---|---|---|---|
| MOG Looksmaxxing Weekly | S$9.98 | Weekly | Testing the service short-term |
| MOG Looksmaxxing Monthly | S$29.98 | Monthly | Most popular subscription option |
| MOG Looksmaxxing Yearly (variant 1) | S$59.98 | Yearly | Annual commitment (lower per-month cost) |
| MOG Looksmaxxing Yearly (variant 2) | S$69.98 | Yearly | Annual commitment (alternative pricing) |
Stopee notes that in-app promotions may vary over time, so check the app itself for current offers before committing to any plan.
How to cancel umax on different platforms
Your cancellation method depends entirely on where you purchased your subscription. Follow the correct steps for your platform to ensure automatic renewal stops at the next billing date.
Cancel your web (direct) umax subscription
If you subscribed directly through the Umax website, follow these steps to cancel and stop automatic renewal.
- Log into your Umax account at umax.com using your email and password.
- Navigate to your account settings or subscription management section (usually found under "Profile," "Settings," or "Billing").
- Locate your active subscription and select "Cancel subscription" or "Stop renewal."
- Confirm the cancellation when prompted. Umax will display a confirmation message and send a confirmation email.
- Alternatively, if you received a cancellation link in a confirmation email after your original purchase, click that link directly to initiate cancellation without logging in.
- Contact Umax customer support at support@umax.com if you cannot find the cancellation option in your account settings.
Warning: Simply deleting the Umax app or deleting your account does not stop automatic renewal. You must cancel the subscription itself through your account settings or contact support directly. Stopee has seen many users assume deletion stops charges - it does not.
Pro tip: Request a confirmation email immediately after cancellation. If you do not receive one within 5 minutes, contact support to verify the cancellation went through.
Cancel your apple app store subscription
If you subscribed through the Apple App Store on your iPhone or iPad, Apple handles the subscription, not Umax directly. You must cancel through Apple's subscription settings.
- Open the Apple App Store app on your iPhone or iPad.
- Tap your profile icon in the top right corner.
- Select "Subscriptions."
- Find "Umax" or "MOG Looksmaxxing" in your active subscriptions list.
- Tap the Umax subscription and select "Cancel subscription."
- Confirm your decision. Your subscription ends at the conclusion of your current billing period.
Important: You must cancel at least 24 hours before your billing date renewal. If you cancel on the day of renewal, Apple may have already charged you for the next period, and you'll need to request a refund separately. Stopee recommends checking your upcoming renewal date before you cancel.
Cancel your google play subscription
If you subscribed through Google Play on your Android device, Google manages the subscription, and you must cancel through Google Play, not Umax.
- Open Google Play on your Android phone or tablet.
- Tap your profile icon in the top right.
- Select "Manage my subscriptions."
- Tap "Umax" or "MOG Looksmaxxing" from your active subscriptions.
- Select "Cancel subscription."
- Follow the prompts to confirm. Your subscription ends at the end of your current billing cycle.
Warning: Cancel at least 24 hours before your next billing cycle to avoid being charged again. If you're charged after cancellation, contact Google Play support to request a refund within 48 hours of the charge.
What happens after you cancel umax
Cancelling a subscription doesn't mean you lose access immediately. Understanding what comes next helps you plan your transition smoothly.
Your access after cancellation
You retain full access to all paid features you've purchased until the end of your current billing period. For example, if you cancel mid-month with a monthly subscription, you keep using Umax until your renewal date arrives. Once that date passes, you lose access to premium features and the app reverts to any free tier (if available). Automatic renewal stops, and you won't be charged again.
Your account and personal data
Cancelling your subscription does not delete your account or erase your personal data. Your styling profiles, analysis history and settings remain stored. If you want to completely remove your account and all personal information, you need to request account deletion separately through Umax support at support@umax.com. Keep any confirmation emails showing you cancelled your subscription as proof for future reference.
Claiming a refund from umax
Refund eligibility depends on where you purchased and how long ago. Stopee breaks down your options.
Refunds for direct umax website purchases
Umax's Money-Back Guarantee covers direct website purchases and offers refunds within 30 days only under these specific circumstances:
- Significant technical failures prevent you from using the service, or
- You see no visible results after following the personalised plan for at least 14 consecutive days and can provide supporting proof (such as screenshots or documentation of your efforts).
To request a refund, contact Umax customer support at support@umax.com within 30 days of purchase. Include your subscription proof, billing receipt, and any evidence supporting your claim (such as screenshots showing technical errors or proof you followed the plan). Stopee advises being specific about what didn't work and providing dates. Umax typically responds within 5 business days. See the official guarantee for full details: Umax Money-Back Guarantee.
Pro tip: If Umax denies your refund request and you believe you have a legitimate claim under Singapore's Consumer Protection Act, you can escalate to the Consumers Association of Singapore (CASE) or file a complaint with the Ministry of Trade and Industry.
Refunds for app store and google play purchases
Apple and Google handle refunds for their purchases independently of Umax. You must request refunds directly from the app store that charged you, not from Umax.
- Apple App Store: Request a refund through your Apple ID account or contact Apple Support. Apple typically allows refund requests within 45 days of purchase.
- Google Play: Request a refund through your Google Play account. Google normally permits refunds within 48 hours of purchase.
Stopee notes that these windows are shorter than Umax's 30-day guarantee, so act quickly if you're unhappy with an app store purchase.
Common mistakes when cancelling umax
Many users encounter unnecessary friction because they don't follow the exact cancellation steps for their platform. We understand the frustration of cancelled apps that keep charging you.
Mistakes that lead to unwanted charges
The most common error is deleting the Umax app and assuming that stops the charges. It doesn't. Deleting the app is invisible to Umax's billing system - you must cancel the subscription itself through account settings or contact support. Another frequent mistake is waiting until your renewal date to cancel, then being surprised when you're charged. Cancel at least 24 hours early. Users also contact Umax demanding an Apple or Google Play refund, when actually Umax cannot process those refunds - the app store must. Finally, some subscribers don't keep confirmation emails, making it harder to prove they cancelled if disputes arise.
How to avoid cancellation problems
Cancel 2-3 days before your renewal date to give the system time to process. Screenshot or save the cancellation confirmation email. If you subscribed via app store, cancel through that app store's settings, not through Umax. Log back into your account 48 hours after cancellation to verify the subscription no longer appears as active. If it does, contact support immediately.
Your cancellation checklist
Use this checklist to ensure you've completed every step correctly and have proof of your cancellation.
- Determine where you subscribed (Umax website, Apple App Store, or Google Play).
- Check your next billing date (found in account settings or subscription history).
- Cancel 24-48 hours before your renewal date.
- Follow the correct cancellation steps for your platform.
- Take a screenshot of the cancellation confirmation page.
- Save the confirmation email from Umax, Apple, or Google (check spam folder).
- Wait 24 hours, then log into your account to confirm the subscription is inactive.
- If you want a refund, gather any supporting evidence (screenshots, date records) and contact support within 30 days of purchase.
- Keep all correspondence with Umax, Apple, or Google for your records.
Should you keep or cancel umax
This comparison helps you decide whether Umax remains a good fit for your needs.
| Reason to keep Umax | Reason to cancel Umax |
|---|---|
| You're seeing visible styling or appearance improvements | You've seen no results after 14+ days of consistent use |
| The personalised analysis is helpful and actionable | The app is unreliable or crashes frequently |
| You use it multiple times per week | You've already achieved your styling goals |
| The subscription fits your monthly budget | You're paying for features you don't actually use |
| Customer support resolves your issues promptly | Support is unresponsive or unhelpful |
How stopee can help you cancel with confidence
Cancelling subscriptions shouldn't feel like a battle, yet many services make it unnecessarily complex. Stopee (stopee.com) specialises in helping consumers navigate cancellation processes across hundreds of digital services, including streaming apps, subscription boxes, fitness platforms and productivity tools. Our guides break down every step in plain language, flag hidden traps, and explain your consumer rights so you feel empowered, not frustrated. Stopee has helped thousands of consumers cancel unwanted subscriptions on their terms, recover refunds, and reclaim control of their spending. Whether you're cancelling Umax or any other service, Stopee provides the step-by-step clarity and consumer protections information you need to succeed.
Contacting umax for support
If you cannot locate the cancellation option in your account or need additional help, reach out directly to Umax customer support:
- Email: support@umax.com
- Response time: Typically 5 business days
- Include in your message: Your account email, subscription plan, and a clear description of what you need help with.
Stopee recommends sending your cancellation request via email so you have a record of contact. Reference Singapore's Consumer Protection (Fair Trading) Act in your message if you're claiming a refund under the Money-Back Guarantee.